Working with the Microsoft Health Bot

This article is contributed. See the original author and article here.

  The Microsoft Health Bot is a cloud platform service “that empowers developers in Healthcare organizations to build and deploy their compliant, AI-powered virtual health assistants and health bots, that help them improve processes and reduce costs. It allows you to offer your users intelligent and personalized access to health-related information and interactions through a natural conversation experience.” – What is the Microsoft Health Bot Service?

Today I received a query from a customer looking to extend their Health Bot and they wanted to know if it was possible and if so how to go about doing it. Thankfully, the Health Bot is extensively documented with all the information needed for implementation, compliance, configuration and extending the QnA Maker. Rather than just send over the information as a one-off email I have pulled it all together and am posting here for others who may want to look at the Health Bot or who would also like to further configure/customize it.

• Microsoft Healthcare Bot – Overview of the Bot and a hands on Demo of it    


• Blog post “Quick Start: Setting Up Your COVID-19 Healthcare Bot”  


• Azure Marketplace Microsoft Healthcare Bot     


• Microsoft Garage – Microsoft Health Bot Service    


• .Docs Microsoft Healthcare Bot Service Documentation Below:

• Health Bot Overview


• Architecture


• Trust and Compliance




• Quickstarts




• Create your first Healthcare Bot


• Experience a built-in converation


• Create your first scenario




• Concepts




• Scenario Templates


• Built-in scenarios




• Built-in scenarios


• Triage and symptom checking


• Help menu


• Viewing terms


• Providing End-user consent


• View and export your data


• Deleting your data


• Cancelling an active scenario


• Interrupting an active scenario


• Leaving feedback




• Custom scenarios




• Scenario Management


• Authoring custom scenarios




• Authoring custom scenarios


• Conversational


• Flow Control




• Flow Control


• Sub Scenarios




• Advanced Functionality




• Advanced Functionality


• Data Connections


• FHIR connection






• Health bot instance variables


• Author Cards


• Debugging


• Writing Action Code


• Error handling


• Scenario Snapshots




• Portal User Management


• Configuring Health Bot Behavior


• Managing Bot’s Resources


• Localization


• Language models


• Handoff to live agent


• Handoff using Microsoft Teams


• Dynamics 365 Omnichannel


• Backup your bot


• Bot Analytics




• Feedback


• Conversation Logs


• Bot Analytics Reports


• Audit trails


• Custom Telemetry




• Integrations




• End user authentication


• Server to server authentication


• Health Bot Service keys






• How-to guides




• Channels


• Configure an automatic welcome option


• Enabling Voice Interactions


• Configure interrupting scenarios


• Create your first language model


• Extend your Healthcare Bot with QnA Maker


• Localize a scenario


• Enable and configure Bot Framework Skills




• Resources




• General resources


• Choosing the right Healthcare Bot plan




• APIs




• Proactive scenario API


• Scenario management API


• Programmatic client side scenario invocation  

Thanks for visiting – Michael Gannotti   LinkedIn | Twitter  

Michael Gannotti

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.