Discover the latest innovations for Dynamics 365 Business Central

Discover the latest innovations for Dynamics 365 Business Central

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Join us for the Microsoft Dynamics 365 Business Central Launch Event streaming live April 13, 2021 at 8:00 AM Pacific Time and then available on-demand. See what’s next for Dynamics 365 Business Central and get access to breakout sessions available on-demand as well as live chats with product experts. Read our preview below, and then register to join the event. In a recent Microsoft-commissioned IDC survey of small and midsized businesses (SMBs) across the globe, 60 percent of leaders indicated that 2021 will be spent on pivoting and focusing on recovery. These leaders stated that their top three business challenges included increasing business agility, productivity, and revenue. While the good news is that moving to the cloud with a modern business management solution can help SMBs address these challenges, many leaders within SMBs struggle to carve out the time to create a digital transformation strategy. That’s where we can help. Dynamics 365 Business Central helps SMBs adapt faster, work smarter, and perform better Dynamics 365 Business Central provides a connected cloud business management solution for growing small and midmarket organizations. Connected means you can bring together your finance, sales, service, and operations teams within a single application to get the insights needed to drive your business forward and be prepared for what’s next. We focus our product innovations on investments to help SMBs: Adapt fasterBe prepared for disruption with the insights needed to pivot quickly, shift business models, and cultivate strategic plans. Work smarterStop app switching and boost productivity using interoperability with Microsoft Teams, Excel, Word, and Outlook. Perform betterEnable better business performance with continuous process improvements, real-time insights, and responsiveness across your entire businessnot just financials. Take a look at a few of the updates that we are introducing in the 2021 release wave 1 for Dynamics 365 Business Central to help you adapt faster, work smarter, and perform better. Adapt faster: Onboarding guidance Pivoting quickly is only possible if you can get everyone across your company to adopt new business apps, processes, and models. While to go-live is critical for all new business management solutions, time to productivity for your people is the better measurement of success. In the 2021 release wave 1, we are investing in getting started checklists, a welcome banner, and in-app contextual help with teaching tips to ensure your people can onboard and deliver results faster. Work smarter: Better together on the Microsoft cloud Microsoft is the only company that provides productivity, collaboration, development, AI, business intelligence, and business applications all within a single cloud. The result goes beyond the ability to support remote work, improve security, and control costs. By connecting Dynamics 365, Microsoft 365, and Power Platform you will empower your organization to be more collaborative, more productive, and more impactful. In the 2021 release wave 1, we have improved interoperability with Microsoft Teams, Word, and Excel, along with enabling integration between Dynamics 365 Business Central virtual tables into Microsoft Dataverse solutions. Additionally, we have enabled support for Universal Print to streamline the way companies manage printing from Dynamics 365 Business Central. Perform better: Improved dimensions and expansion to more geographies We continue to invest in capabilities that help our customers optimize financial performance and drive continuous business process improvements. The 2021 wave 1 release supports global expansion, as we bring Dynamics 365 Business Central to more countries, with availability in India, Greece, Romania, and Turkey. We have also invested in simplifying working with dimensions and general ledger entry corrections. Consistent and accurate dimension value attributes on operational and financial transactions ensure greater insights from your business data. Learn more This is just a glimpse of the latest innovations for Dynamics 365 Business Central. We have also invested in delivering improvements requested by our partners and customers, including enhancements across banking, payments, performance, supply chain optimization, and usability. Learn more about how Dynamics 365 Business Central can help you adapt faster, work smarter, and perform better. Register for the Microsoft Dynamics 365 Business Central Launch Event streaming live April 13, 2021 at 8:00 AM Pacific Time and then available on-demand and get access to breakout sessions and live chats with product experts. Sources: IDC, SMB leaders survey, 2020

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Discover the latest innovations for Dynamics 365 Business Central

Transforming manufacturing operations with Dynamics 365 Remote Assist

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Planning on attending the upcoming Hannover Messe Digital Edition? If so, come discover how mixed reality business applications like Microsoft Dynamics 365 Remote Assist are helping transform organizations like Schaeffler. The Hannover Messe industry (HMI) conference covers all core themes of the industrial value-adding chainfrom individual components to the complete smart factory. Join us at the “Transform Your Workforce” panel session to hear from Schaeffler on how they are using Dynamics 365 Remote Assist to transform their manufacturing operations and boost productivity while saving cost. Also, learn how Microsoft Cloud for Manufacturing is helping create a more resilient and sustainable future through open standards and ecosystems. What manufacturers can do with Dynamics 365 Remote Assist The manufacturing industry has proven to be one of the earliest adopters of mixed reality technologies, successfully leveraging mixed reality business applications like Dynamics 365 Remote Assist across discrete manufacturing, process manufacturing, automotive, and more. With Dynamics 365 Remote Assist, global manufacturing companies such as Ecolab, Musashi, and Saint-Gobain have been able to get real-time remote assistance from experts around the world anytime, anywhere while still being able to access and anchor critical work order details, schematics, and diagrams within their physical work environment. Additionally, many manufacturers today are also now using Dynamics 365 Remote Assist to conduct remote audits and inspections with videos, screenshots, and 3D annotations, ultimately driving cost savings and efficiency, and avoiding travel costsall while minimizing their carbon footprint. According to the Microsoft-commissioned Forrester Total Economic Impact (TEI) report on Microsoft Dynamics 365 Remote Assist, studies conducted by Forrester showed that Dynamics 365 Remote Assist typically helped achieve the following impact in labor and travel costs savings for field technicians and experts, unlocked labor savings for manufacturing site technicians, and avoided lost income, labor, and direct costs stemming from common manufacturing issues: Customers resolve throughput-impacting issues five days earlier, saving approximately $20,052 per issue. Experts and technicians can now collaborate to solve costly issues days or weeks faster. With issues modeled to cause an estimated 5 percent drop in throughput for the composite organization, resolving issues five days faster helped prevent approximately four hours of lost production and costly downtime. Experts avoid 17 trips per year, saving $53,550 in travel costs and 384 hours valued at $39,744 per expert. Experts can now virtually see, annotate, and direct onsite users, avoiding trips for inspections and last-minute issue resolution. Each avoided trip saves $3,500 in travel costs and three to four days of labor. Field technicians avoid 55 trips per year, saving 188 hours valued at $4,230 plus $2,498 in travel costs per technician. Field technicians shift 50 percent of inspections to virtual, improve first-time fix (FTF) by 10 percent for tier 1 issues and by 40 percent for tier 2 issues, and can now self-resolve 75 percent of tier 3 issues with remote expert support. Manufacturing site technicians save 124 hours per year valued at $2,790 per technician. Using Dynamics 365 Remote Assist for collaboration with onsite technicians and office staff plus remote experts boosts inspection productivity by 25 percent, halves labor for tier 2 issues, and slashes tier 3 issue resolution labor by 75 percent. Additional benefits of Dynamics 365 Remote Assist include the ability to: Accelerate manufacturing with fewer throughput drops, improving customer experience Improve quality and accuracy of work with remote collaboration and guidance Speed up decision making as plant workers demonstrate proposed work in real-time, helping remote stakeholders quickly understand, align on, and approve the work Boost inspection frequency plus recording capture of work and inspections for auditing and compliance. Ensure critical business continuity, especially with evolving macroeconomic and geopolitical conditions Improve employee health and safety by avoiding travel and minimizing physical contact (especially with driving and pandemic-related risks), allowing onsite workers to complete tasks while still getting access to remote experts when needed Enhance employee experience by avoiding time-consuming, often last-minute work travel. These experts can also now avoid travel-related fatigue and jetlag. An improved work-life balance helps improve employee satisfaction, and enables the company to attract, hire, and retain talent. Improve knowledge acquisition, retention, and sharing with hands-on completion of task work with remote expert support enhanced with mixed reality 3D annotations, plus real-time or recorded observation for future training purposes. Achieve sustainability goals by reducing travel-related emissions and carbon footprint Learn more about Dynamics 365 Remote Assist in manufacturing Read the full Total Economic Impact Of Microsoft Dynamics 365 Remote Assist report Be sure to also check out the following customer evidence stories to discover how your organization can similarly leverage Dynamics 365 Remote Assist for accelerated deployment, thorough inspections, and efficient break/fix resolution. Ecolab Watch the video with Ecolab’s David Goforth, Vice President Sales North America, and Rick Stokes, Area Technical Support Manager, as they speak with Rodney Clark, Vice President IoT and Mixed Reality Sales at Microsoft, about how Ecolab Food and Beverage is transforming business processes to better serve customers and employees in the face of emerging challenges. Musashi Musashi Seimitsu Industry is an automotive parts manufacturer with production and sales facilities in 14 countries and 35 hubs worldwide. The global brand slogan, Power to Value, has represented its innovative manufacturing style since 1938. This can-do spirit has protected corporate infrastructure amidst COVID-19. By merging the real and digital worlds with Dynamics 365 Remote Assist on HoloLens 2, the company launched a new production line in Mexico without a single engineer leaving Japan. Musashi Seimitsu is embracing the post COVID-19 new normal with its swift digital transformation. Saint-Gobain Saint-Gobain is a global leader in the manufacture of sustainable, high-performance building materials. The craftsmanship and innovation underlying the company’s technologically advanced products, particularly its specialized glass offerings, hinge on stellar production machine maintenance and in-depth training. Since the Saint-Gobain process experts who provide that deep expertise can’t be everywhere at once, the company turned to Dynamics 365 Remote Assist to deliver remote expert assistance in real-time. Now, maintenance and training are faster, more impactful, and with dramatically less travel required, helping Saint-Gobain be aligned with their sustainability goals. Dynamics 365 Remote Assist resources Learn more about Dynamics 365 Remote Assist. Register to attend upcoming Dynamics 365 Remote Assist Microsoft Reactor sessions. Complete the Dynamics 365 Remote Assist Learning Path. Read Dynamics 365 Remote Assist customer stories. See how mixed reality solutions on HoloLens 2 can help your business be more productive. Find information on Microsoft Dynamics 365 partners for manufacturing. Listen to the Dynamics 365 Connected and Ready podcast episode on mixed reality, “Ford goes from vehicles to ventilators, with Dr. Graham Hoare OBE.” Sources: The Total Economic Impact Of Microsoft Dynamics 365 Remote Assist, a commissioned study conducted by Forrester Consulting on behalf of Microsoft, June 2020

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Discover the latest innovations for Dynamics 365 Business Central

Navigating the skills gap with Dynamics 365 Guides

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Digital transformation is rapidly expanding, the workforce is aging, and organizations are looking for technology to upskill their workforce faster. Manufacturers, in particular, rely on a highly skilled workforce that must keep up with the pace of technology change. Deloitte and the Manufacturing Institute estimate that up to 2.4 million United States manufacturing jobs could remain unfilled between 2018 and 2028 because of a lack of adequate skills.1 What’s needed to address the skills gap is a scalable solution to training and operations. With Microsoft Dynamics 365 Guides, no custom coding is required, and employees get guidance right where the work happens with step-by-step holographic instructions. Move away from traditional training methods, gain insights into what is working, and reduce downtime and associated costs with guides that enable employees to be hands-free while learning. Ensure compliance with hands-free learning According to a Deloitte and MAPI survey2 of manufacturers, the pandemic has accelerated digital transformation, further exacerbating the growing skills gap on the shop floor, and it’s also introducing new challenges for worker safety and production. With Dynamics 365 Guides, organizations get a scalable solution for on-the-job guidance with no coding required. Employees simply follow instructions they see right in front of them while they are hands-free for faster learning. Keeping employees safe is critical, and Dynamics 365 Guides gives employees confidence in taking care of their regular tasks and tackling unexpected challenges. Guide employees through procedures, whether it’s their first time or a recurring task, by using holographic step-by-step instructions where the work is done. Surface urgent information quickly using Dynamics 365 Guides to provide warnings and cautions to your users with needed details in view as they work. Maximize hands-free time by increasing efficiency and flexibility with improved voice commands that allow more hands-free time. Improve operations with employee insights According to the latest “Future of Jobs” report from the World Economic Forum, “94 percent of business leaders report that they expect employees to pick up new skills on the job” but only 16 percent of those surveyed have made significant progress in improving knowledge gaps.3 Closing knowledge gaps isn’t just about training; it’s about optimizing operations across the workforce. But manufacturers need visibility into where the gaps are and what training is working. Dynamics 365 Guides empowers organizations to aggregate employee task performance data into real-time Microsoft Power BI dashboards, making it easier to identify where process improvements are needed. Gain data-driven insights over time with Dynamics 365 Guides to improve employee effectiveness. Quickly deploy skill-building initiatives that target specific gaps identified in Dynamics 365 Guides’ usage reports and create consistency across teams. Pull employee performance data into real-time Power BI dashboards, making it easier to improve processes and share analytics within your organization. Integrate with other Microsoft Dynamics 365 solutions to do more We are continually integrating the rest of the Dynamics 365 suite of solutions with Dynamics 365 Guides to unlock new scenarios. Greater integration means more seamless workflows and more opportunities for use cases across industries. Incorporate Dynamics 365 Guides with existing workflows using powerful services like Microsoft Power Apps and Microsoft Power Automate to view and save data. Extend the capabilities of Dynamics 365 Guides when work orders are assigned to technicians with Microsoft Dynamics 365 Field Service. The dedicated Dynamics 365 Field Service tab in the Microsoft HoloLens application launches any assigned guide. Integrate Microsoft Dynamics 365 Supply Chain Management with Dynamics 365 Guides to create mixed-reality, step-by-step instructions for production processes such as assembly, service, operations, certification, regulations, and safety procedures. Kruger brings factory handbook to life with Dynamics 365 Guides Kruger, a North American paper products and energy specialist, is an established company that leads its industry in terms of innovation. With experienced operators retiring every year, Kruger knows how important it is to capture their expertise to share with the next generation. With Microsoft Hololens 2 and Dynamics 365 Guides, Kruger brings its factory handbook to life. Now Kruger employees have an intuitive yet powerful tool to exchange knowledge and practical experiences. Dynamics 365 Guides empowers Kruger operators to be agile in their training by providing an entirely new way of learning on the job. “In today’s manufacturing world things are moving so fast. People need to be agile and find ways to learn faster and it is our responsibility, as a company, to provide them the best tool that exists and make them more comfortable to perform their task.”Gino Levesque, Senior Vice President Containerboard Kruger Packaging Using the branching feature, operators can easily select different pathways within the same procedure, depending on their experience. The spatial trigger feature intuitively leads workers to perform the next step, making it seamless for employees to learn on the job and build muscle memory. This quick access to information, regardless of experience, boosts productivity and empowers employees to take on new challenges. Using Dynamics 365 Guides and HoloLens 2, Kruger meets its growing workforce demands while capturing the expertise of their experienced operators. Get started with Dynamics 365 Guides Want to learn more? Learn how MSR and Sheba Medical Center meet urgent staffing demands with HoloLens 2 and Dynamics 365 Guides. Ready to empower your frontline employees? Read more about Dynamics 365 Guides capabilities and get your questions answered using our Dynamics 365 Guides documentation. Take the next step by trying a 30-day free trial of Dynamics 365 Guides. Learn more about Microsoft Cloud for Manufacturing for a more resilient and sustainable future through open standards and ecosystems. See how mixed reality solutions on HoloLens 2 can help your business be more productive. Find information on Microsoft Dynamics 365 partners for manufacturing. 1Deloitte Insights and the Manufacturing Institute, 2018 Deloitte and the Manufacturing Institute Skills Gap and Future of Work Study. 2A 2020 Deloitte and MAPI Study finds ecosystems can create a competitive edge for manufacturers facing ongoing disruption, Smart Manufacturing Ecosystems: A Catalyst for Digital Transformation? 3World Economic Forum, 2020 Future of Jobs Report

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How Microsoft Teams is powering hybrid work and the frontline in manufacturing

How Microsoft Teams is powering hybrid work and the frontline in manufacturing

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We have learned over the past year that no business is impervious to everything. We also learned—or were reminded—how critical manufacturing ecosystems are to our daily lives.

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Discover the latest innovations for Dynamics 365 Business Central

Knowledge management enhancements increase agent efficiency

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Dynamics 365 Customer Service 2021 release wave 1 includes enhancements that give admins greater control over knowledge management configuration and help agents access the information they need to resolve customer queries more quickly. This release makes it easier for agents to filter and find the most relevant knowledge articles. Admins can set the knowledge article authoring language at the organizational level, while agents have the flexibility to set their preferred language. Filter knowledge articles and set filter preferences Administrators can configure standard or custom fields for agents to use as filters, allowing agents to narrow down search results to view only the articles they need to resolve a customer issue. Key capabilities of filter configuration allow admins to: Add or delete custom filters for their organization. Set the visibility of the filter values by choosing which values are shown to agents at runtime. Set multiple preselected filter values by defining multiple default values based on which search results are filtered. Activate or deactivate filters to support business scenarios. Configure whether personalization of filter values is enabled or disabled for agents. Agents can set their own preferred search filters. Key capabilities of filter personalization allow agents to: Change the preselected default filter values their administrators set for them. Activate or deactivate filters to support business scenarios. Multiselect filter values to increase their productivity. Configure and personalize language settings for authoring With the April release, admins can set the organization’s default language for authoring new knowledge articles. In addition, authors can override the organization’s authoring language and set their own preferred language for writing new articles if desired. Key capabilities of language configuration for authoring knowledge articles are: Ability for admins to set the default language for authoring knowledge articles to match the language used for the organization’s user interface. Ability for agents to set a language of their choice as their preferred authoring language. Example screenshot for filters Enable the knowledge management feature Enable this feature on the Customer Service Hub > Service Management > Knowledge Base Management > Settings screen. Next steps Read more about knowledge management and other capabilities included in Dynamics 365 Customer Service 2021 release wave 1 or check out the documentation for Dynamics 365 Customer Service

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Discover the latest innovations for Dynamics 365 Business Central

Host web apps using Microsoft Edge WebView2 Process in Unified Service Desk (Preview)

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Unified Service Desk for model-driven apps provides a configurable framework that allows you to build applications that give call center agents a unified view of customer data. Unified Service Desk version 4.2, available for public preview in April, enables you to host web applications using Microsoft Edge WebView2 Process based on the Chromium open-source framework, as well as delivering improved performance and other enhancements. The Microsoft Edge WebView2 control enables you to embed web technologies (HTML, CSS, and JavaScript) in your native apps. Microsoft Edge WebView2 Process is based on CefSharp, which is an open-source framework in the Chromium core that powers many modern browsers. With support for Microsoft Edge WebView2, Unified Service Desk admins have these capabilities: Ability to select WebView2 Process as the hosting type for their organization. Ability to select WebView2 Process as the hosting type for web applications, along with Chrome Process. In addition, Microsoft Edge WebView2 Process delivers: Availability on supported versions of the Windows operating system. Easy configuration of host applications in Unified Service Desk. Ability to switch seamlessly from one browser to another for your entire organization. Enhanced performance and memory optimization. Next steps To learn more, check out the Unified Service Desk documentation or the Microsoft Edge WebView2 documentation. To test and validate the capabilities, download and install or update Unified Service Desk

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