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Take the Guesswork Out of Project Quoting with What-if Analysis in Dynamics 365 Project Operations
Make smarter, faster, and more confident quote decisions—right where you work. Project quoting has always required a careful balance—aligning profitability with competitiveness, staffing strategies with delivery costs, and customer expectations with business...
New and improved: Multi-agent orchestration, connected experiences, and faster prompt iteration
Learn what’s new in Copilot Studio: Multi-agent systems are now generally available, plus recent updates to the Prompt Editor and governance controls. The post New and improved: Multi-agent orchestration, connected experiences, and faster prompt iteration appeared...
Meet the Contact Center Champions Driving the Future of Customer Experience
Behind every modern contact center transformation is a group of passionate practitioners: people who don’t just adopt technology but shape how it’s used, challenged, and improved. The Contact Center Champions Community brings together these practitioners from around...
Introducing Service Agent in Microsoft 365 Copilot
A new way to bring service workflows, insights, and actions directly into Copilot Microsoft 365 Copilot is becoming the primary interface for how people get work done. As more teams rely on Microsoft 365 Copilot to retrieve information, reason over data, and take...
Invoice Schedule Types in Project Operations
Blog Post coming on 6th April 2026! Here are some Power Automate posts you want to check out – Thank you! The post Invoice Schedule Types in Project Operations appeared first on D365 Demystified.
Time Entry Delegation in Project Operations | [Preview Feature]
Here's how you can add another person to enter time on your behalf. The post Time Entry Delegation in Project Operations | [Preview Feature] appeared first on D365 Demystified.
Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central
Growth is exciting—but it introduces complexity. As small and midsize businesses scale, finance and operations become harder to manage. Transactions increase, reporting requirements expand, and disconnected systems start to strain visibility and margins. What once...
Copilot Cowork: Now available in Frontier
Today, Copilot Cowork—designed for long-running, multi-step work in Microsoft 365—is available via the Frontier program. The post Copilot Cowork: Now available in Frontier appeared first on Microsoft 365 Blog.
Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center
In modern contact centers, not every customer question can be resolved by a single representative. Complex interactions often require quick collaboration—bringing in subject matter experts, supervisors, or external partners—without breaking the flow of the...
All Transfer Capabilities in Dynamics 365 Contact Center
In today’s customer-focused landscape, every interaction matters. Modern contact centers must quickly connect customers with the right expert through voice, chat, or digital channels. Effective transfer options are critical—especially in multi-intent conversations,...
Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026
As organizations continue to seek ways to differentiate through exceptional customer service, many are turning to emerging agentic AI capabilities as a catalyst for transformation. However, the promise of agentic service—better experiences, greater efficiency, and...
2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings
In this article Highlights from Dynamics 365Highlights from Microsoft Power Platform and Microsoft Copilot StudioUpdates to role-based agents in Microsoft 365 Copilot We’re entering a new era of AI-powered business applications, and today we’re excited to publish the...
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