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Final Update: Tuesday, 18 August 2020 20:26 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 8/18, 19:00 UTC. Our logs show the customers would have seen intermittent data gaps when using Workspace Based Application Insights starting on 8/15, 16:45 UTC and that during the 3 days, 2 hours and 15 minutes that it took to resolve the issue, 657 customers of this public preview feature in East US, South Central US, and West US 2 regions experienced the issue.

  • Root Cause: A regression in a recent deployment that has been rolled back.
  • Incident Timeline: 3 Days. 2 Hours & 15 minutes – 8/15, 16:45 UTC through 8/18, 19:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

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