This article is contributed. See the original author and article here.

 


Hi Folks! I am Naveen kanneganti and welcome to my blog post.


You can now send client notification action from the Configuration Manager to trigger a client device to upload its client logs to the site server. In order access collected log files you have several options available.  the following are some of the options in resource explorer to access collected log files


 



  • Open Support Center: Launches Support Center. from support centre you can open the logs in the viewer.

  • View file: Opens the folder where the zip file is located with File Explorer.

  • Save: Opens a Save File popup box.


 


Prerequisites


  Administrative user needs Notify resource permission on the Collection



  • The following built-in roles have this permission by default:

    • Full Administrator

    • Infrastructure Administrator




Collect client logs



  • Launch ConfigMgr Console, In the Assets and Compliance workspace, go to either the Devices or Device Collections node.


         Naveen_Kanneganti_0-1610737735456.png


 



  • Right-click on a device, or a device collection.


         Naveen_Kanneganti_1-1610737772112.png


 


 



  • Choose Client Diagnostics and then Click Collect Client Logs.    


          Naveen_Kanneganti_2-1610737804727.png


 



  • Click OK on the prompt


         Naveen_Kanneganti_3-1610737832362.png


 



  • On the client computer, you can check Diagnostics.log under C:WindowsCCMlogs .


         Naveen_Kanneganti_17-1610739225459.png


 



  • On the Management point, you can monitor from MP_SinvCollFile.log


         Naveen_Kanneganti_5-1610737225380.png


 



  • On the site server you can monitor Sinvproc.log for the SIC file, processed Successfully as shown below


         Naveen_Kanneganti_6-1610737334789.png


 



  • Capture Resid and time stamp from Sinvproc.log.  You can check whether Zip file is collected to the location:[site server]SMS_CS1inboxessinv.boxFileCol[Resid]


          (ex: svrcm01.css.intSMS_CS1inboxessinv.boxFileCol16777228 )


          Naveen_Kanneganti_4-1610738023462.png


 


View collected Client Logs



  1.  Open Support Center


      Follow the below steps to view collected logs, using this option



  • Launch ConfigMgr Console, In the Assets and Compliance workspace go to devices and right click on the Device     


         Naveen_Kanneganti_5-1610738088526.png


 



  • Choose Start and then click on Resource explorer


        Naveen_Kanneganti_6-1610738117696.png


 



  • In the resource explorer, choose Diagnostic files and then right click on latest files. Click on open Support Center


        Naveen_Kanneganti_7-1610738165891.png


 



  • Support Center open logs automatically as shown below


         Naveen_Kanneganti_8-1610738228791.png


 



  • Click on any log you interested and click Open from top ribbon


         Naveen_Kanneganti_9-1610738321035.png


 



  • Log viewer automatically open and display the log information


         Naveen_Kanneganti_10-1610738372352.png


 


2. View Files


     Follow the below steps to view collected logs, using this option



  • In the resource explorer, choose Diagnostic files and then right click on latest files. Click on View File


          Naveen_Kanneganti_11-1610738631103.png


 



  • The zip file will be open with File explorer


        Naveen_Kanneganti_12-1610738661473.png


 



  • You can browse to ccmLogDataCollectorlogs folder and view the Collected Logs     


         Naveen_Kanneganti_13-1610738697051.png


 


3. Save


      Follow the below steps to view collected logs using this option



  • In the resource explorer, choose Diagnostic files and then right click on latest files. Click on Save


         Naveen_Kanneganti_14-1610738725701.png


 



  • It automatically opens Save popup Box to Save  the files to your desired location     


         Naveen_Kanneganti_15-1610738766286.png


 



  • After logs are saved to your desired destination folder, you can browse to .CcmLogDataCollectorlogs and view collected log files.


         Naveen_Kanneganti_16-1610738802591.png


 


Hope this step-by-step process helps to start using Collect Client logs!


If you are looking to collect extensive list of logs, registry settings, and diagnostic data from a device or collection of devices please check URL:https://github.com/russrimm/CollectAllLogs


 


Best Regards


Naveen Kanneganti
Customer Engineer 
 


Microsoft Services

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