This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance.

Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, and continue to deliver value well into the future.  

We have never been more confident in our ability to continue offering organizations exceptional AI-powered customer engagement solutions. There’s a good reason why a majority of the Fortune 100 companies worldwide rely on Nuance customer engagement solutions, and we are excited by the significant potential Nuance’s pioneering, industry-specific technology has in the Microsoft ecosystem. Nuance solutions complement and enhance Microsoft’s portfolio, delivering value across every engagement channel. Microsoft’s continued investment in cloud and AI innovation offers massive opportunity to bolster Nuance solutions with new capabilities.

Nuance customer engagement solutions

We are investing in Nuance’s proven customer engagement solutions that combine advanced conversational AI with a full spectrum of technologies to achieve market-leading accuracy and containment rates. Nuance has the unique capabilities to enable organizations to automate, personalize, and secure customer interactions, only now with the power of Microsoft behind it. This spans Nuance products and services inclusive of:    

• Nuance Digital Engagement Platform (NDEP): The powerful functionality of NDEP comes from deep expertise in conversational AI and experience delivering AI-powered innovations in key vertical markets. Nuance digital engagement solutions are vendor-agnostic, offering complete flexibility and investment protection for organizations that: want to integrate best-of-breed virtual assistant or live chat solutions with a third-party customer relationship management (CRM) from any vendor; have a third-party virtual assistant, but need to integrate it with an industry-leading live agent platform; want to add powerful new messaging capabilities to a third-party agent desktop; or need to surface third-party product recommendations, next-best actions, knowledgebase information, tech support, or order management systems to their agents on a unified desktop. 

• Nuance Conversational Interactive Voice Response (IVR): Nuance has deep roots in delivering powerful IVR solutions and shares Microsoft’s vision for enabling an intelligent, personalized, and secure customer experience through advanced AI. Customers should expect Nuance Conversational IVR to continue to deliver innovations in automation to enable self-service with high containment rates while further increasing the speed, efficiency, and ability of agents to resolve most incoming calls successfully using real-time data and context. Our shared goal is to enable enterprise-grade, secure, conversational applications for the IVR that are capable of handling everything from straightforward customer queries to complex, demanding interactions. And we are committed to flexibly working with our ISV and channel partners to make our market-leading, vertical-specific Natural Language Understanding available to global organizations.  
• Nuance security and biometrics: One of the most exciting things that Nuance brings to customer experience engagements is its market-leading biometric authentication and fraud prevention solutions. These technologies are helping enterprises make customer interactions not only more enjoyable but also more secure while helping to prevent fraudboth critical to successfully providing the outcomes-driven customer engagement Microsoft and Nuance are committed to delivering together. Cloud-native Nuance Gatekeeper is a differentiator in the market, and we will continue to invest in advancing its capabilities, while exploring its huge potential in the Microsoft ecosystem. 
• Nuance Mix: Microsoft and Nuance share a vision to provide the most complete and compelling AI-driven customer engagement and contact center portfolio, with secure tools that span no-code, low-code, and pro-code to accelerate transformation. Nuance Mix makes it easier to create sophisticated, human-like engagements that enable customers to self-serve with a chatbot, speak to the IVR in a conversational way as if they were speaking to human agents, and help maximize self-service adoption and containment across any channel.  

Learn more about Microsoft and Nuance

Our goal with “Microsoft + Nuance: Better Together” is to deliver lasting business value to the market. Together, with our trailblazing customers and partners, we will bring to market new innovations, while also ensuring our customers’ existing investments are protected and continue to flourish. As we look at adding new capabilities, together, Microsoft and Nuance will ensure clear paths forward providing customers future-proof solutions that continue to deliver outcomes today and tomorrow.   

We are excited to share more about how we’ll bring the full power of Microsoft and Nuance to organizations worldwide.

Join us at Microsoft Inspire to learn more.  

The post The future of customer engagement is bright with Microsoft and Nuance appeared first on Microsoft Dynamics 365 Blog.

We understand that for chief marketing officers (CMOs) everywhere, it feels like a precarious time to be a marketer. COVID-19 has upended supply chains and inflation spikes have accelerated a wave of digital transformation across all aspects of business. Additionally, culture is politically polarized, forcing brands to take a stand or risk alienating customers.

Disruptions to customer engagement are adding similar instability. Customer interactions across digital channels are dramatically increasing at the very same time that marketers’ ability to track and understand those interactions is rapidly decreasing. 

This is creating the Marketer’s Dilemma, urging marketers to navigate the trade-offs between optimizing individual channels and investing in cohesive end-to-end customer experiences.

The problem: The digital marketing ecosystem has become less reliable

Although the term “omnichannel” marketing has been trending for more than a decade, marketing channels remain largely siloed operations. Discrete platform partners have offered marketers powerful reach and valuable services spanning adtech, search, social media, and e-commerce. Individually, each has been invaluable in enabling marketers to manage campaigns, engage customers, and track results, especially for companies that lack sophisticated in-house data and the analytical know-how. But partnerships that once offered exciting opportunities are evolving into potential vulnerabilities:

“The services that these advertising platforms provide have been particularly advantageous for less technically advanced companies that may lack the in-house data (an organization’s first-party data and/or operational data) and analytical know-how to conduct independent analyses. On the other hand, they curb the relative advantage of more sophisticated companies who may be limited in the tools and analytical techniques they can use on these platforms. This can disincentivize innovation and concentrate overall ecosystem innovation within the data platforms themselves.”¹

Meanwhile, customer demand for greater privacy, transparency, and control of their data, along with the pressure of regulatory compliance, is disrupting marketers’ access to granular customer data to generate relevant insights.

Browser cookies, which once offered the ability to track users and “sidle right up to the creepy line”² will deprecate in 2023, forcing marketers to pivot to a cookieless future even as consumers live more of their lives online.

Simply put, an over reliance on third-party relationships is putting marketers at risk of losing access to the customer data that their very survival depends on.

Marketers struggle to overcome learned helplessness

Customers expect brands to deliver digital experiences that are personalized, relevant, and consistent across touch points,³ and we can no longer afford to outsource customer relationships to third parties.

The lack of interoperability between platforms, datasets, and views of the customer makes it very challenging for marketers to reclaim ownership of their customer relationships and responsibility for orchestrating consistent experiences across journeys. Advertising platforms are effectively walled gardens and have grown so powerful due to network effects that marketers are effectively locked in. This combination of powerful but limiting capabilities encourages a dependence that leads to a sense of helplessness in marketing teams. 

“The current marketing ecosystem is characterized by the concentration of significant first-party user data in a handful of advertising platforms. The data shared with marketers is carefully limited, in part to preserve data privacy. A consequence of this, however, has been that innovation has been constrained to the capacity and capabilities of these advertising platforms.“¹

Tasked with delivering short-term key performance indicators (KPIs), teams are incentivized to focus on what they control: leveraging investments with current vendors, maximizing performance of individual channels, and unknowingly perpetuating a cycle that all but ensures a fragmented ecosystem.

Taking ownership of customer relationships and overcoming this dilemma is essential for long-term growth.

The solution

Marketers cannot risk falling short of current goals, nor can they continue to depend on an ecosystem of unreliable third parties and walled gardens. While it won’t be easy, marketers must build the business case, right fit the talent, and execute a strategy to establish data autonomy.

Data autonomy gives organizations the power to own customer relationships, understand customer needs, manage customer experiences, and create raving fans at the scope and scale necessary to succeed in an era where nearly all of business has been digitized.

Data ownership is the key that unlocks the Marketer’s Dilemma. And there are four questions that every marketer must address on the road to data autonomy.

1. Who truly owns your customer relationships?

Direct customer relationships should be a top imperative for every marketer. There is no perfect solution, even for large enterprises, but owning your customer relationships is critical; the value of controlling your own data cannot be understated.  

Customer activity online generates enormous amounts of data, which also turns out to be an organization’s most valuable asset. As marketing leaders, how do we gain control and leverage our customer data to manage successful customer relationships? There are three steps worth considering: 

• Start with the data you currently own or will purchase and leverage solutions like customer data platforms (CDPs) to aggregate and analyze customer data.  

“In an ideal world, you want to track the customer decision journey at the individual level, but even at an audience level it can be impactful. We are trying to build that, but a big chunk of our digital advertising goes through walled gardens. We are hoping that a CDP can help provide us with our first-party data and will be able to link with walled gardens.”Marketing Vice President, CPG Company.¹

• Next, take steps necessary to build your customer knowledge graph. This will entail reframing your thinking from marketing funnel to customer pyramid and establishing goals that move audiences from unknown, to known, to well understood, as you increase your level of first-party data.  

• Finally, employ AI to accelerate new insight and learning capacity. With the world segregated between the data-rich and the data-starvedAI-haves and AI-have-notsthe companies who are left out or cut off from the data access will likely be disrupted into oblivion. 

2. Are you diversifying your portfolio?

Investments with platforms may have generated outsize returns over the past decade, but companies can no longer afford to risk relying on a small number of walled gardens. Just as disciplined investors diversify financial portfolios, so too must marketers act as disciplined data investors, diversifying their data portfolio to manage risk while balancing returns.

In practice, this will require companies to make decisions that feel riskier in the short term, while increasing the probability of success over the long term. Much as characteristics like agility and resiliency seem wasteful right up until the moment they are needed, as will a portfolio with a wider variety of players seem inefficient until the moment that adaptability, responsiveness, and self-determination prove critical. 

3. Can you activate customer knowledge across all relevant channels and touch points?

Most enterprise data remains scattered across silos. As you take ownership of data relationships and diversify your portfolio, it is imperative to connect your customer knowledge graph to and from all sales, service, commerce, and marketing channels.

Internally, this means building bridges across organizational functions and acting as a kind of “customer engagement champion,” taking on responsibility for customer experience management spanning organizational divides. Externally, this means partnering with open platforms that enhance customer knowledge and are committed to the open web. To drive personalization and AI-led interactions at each moment of the customer journey, it is important to access and manage your data in open, interoperable systems.

4. Have you redesigned how you build brands?

Marketers of the past could be brand-centered and idea-obsessed, but marketers of today must learn to be human-centered and experience-obsessed.

It seems deceptively simple, but the shift from “brand drives the experience” to “experience drives the brand” upends the decades of history, tradition, and superstition that make up the unwritten rules of marketing.

Cultivating lasting relationships will require an evolved set of written and unwritten rules. Marketers should aim for a virtuous cycle between customers and brands. Great experiences facilitate a fair exchange of data. Data enables deeper insight and greater personalization to improve the experience. Improved experiences facilitate greater trust and a larger exchange of data. Distinctively helpful experiences build uniquely beloved brands. In a world where customer relationships operate through personalization, automation, and journey orchestration, data-starved companies run the risk of losing to the competition. 

Summary

The responsibility of today’s CMO is no enviable task. Against the backdrop of shifting customer behavior, shrinking job tenure, and a fracturing ecosystem of media and technology partners, marketers often feel they are locked into an impossible dilemma.

Data autonomy is the key to unlocking this dilemma and paving the way forward to a more proactive and empowered future. By establishing agency over customer data, marketers can better understand customers, participate in deeper customer relationships, and build capabilities to innovate across the journey.

Data autonomy is poised to become a make-or-break achievement for marketers to succeed in the experience era. Marketers can no longer afford to risk relying on a small number of walled gardens, even if the benefits to date have been large. When experience drives the larger share of brand, it’s time to prioritize deep customer relationships.

Take your first step toward solving the Marketer’s Dilemma by going to the Microsoft Customer Experience Platform webpage and downloading the Data Autonomy: The Key to Digital Marketing Transformation PDF.

¹Keystone.ai Data Autonomy: The Key to Digital Marketing Transformation Era Mallick, Nimo Suleyman, Caroline Adelson, Cate Tompkins, Gayatri Nair, Ellora Sarkar, Mary Scarpulla, Tom Kudrie, March 2022

²Washington Ideas Forum, Google CEO Eric Schmidt, October 2010

³Appnovation, The Digital Consumer, Unnamed, February 2021

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Knowing how your sales organization engages with your B2B customers can help you spot changes in communication patterns and understand the state of your accounts and how your organization interacts with them. Microsoft Dynamics 365 Customer Insights brings together transactional, behavioral, and demographic data, Microsoft proprietary audience intelligence, and third-party resources to create enriched, multidimensional profiles for both individual consumers (B2C) and business accounts (B2B). Data enrichment using aggregated email and meeting insights from Microsoft 365 offers even more information to help you engage with your customers more effectively.

The value of data enrichment for engagement

There are endless ways to use customer engagement insights. For B2B environments, information about organizations or companies and their related contacts can be used on its own or combined with other business data previously ingested into Dynamics 365 Customer Insights. For example, you can create a segment of accounts that have not had any meetings or emails with your organization in the last 60 days. Engage and reactivate those stale accounts using a customer journey orchestration platform like Dynamics 365 Marketing.

Here is another example, one of our favorites. You can create a measure defined as the ratio between the combined time your sales team spends in meetings with an account and the anticipated revenue from the account. Use that measure to easily identify accounts that have the largest mismatch between effort and revenue. With that insight, you can make informed choices about how much time your organization spends with those accounts.

How to enrich your account profiles with engagement data

To get started, add your data sources to Customer Insights and create your unified business accounts and related contact records.

Next, set up your enrichment options to use data from Microsoft Office 365:

1. Select the email addresses for which Office 365 data will be aggregated.
2. Review and consent to use your organization’s aggregated data in Customer Insights data enrichment.
3. Run the enrichment process, or let the system run the enrichment automatically as part of a scheduled refresh.

After the enrichment has finished, you can view the results, including the number of enriched customers and the number of processed emails and meetings:

All data is aggregated at the account level. A system-calculated engagement score of 0 to 100 is assigned to every account. The engagement score captures the engagement your organization has with this account relative to all your other accounts.

You can view account engagement, including the engagement score, on the individual customer cards. Also shown are the total number of emails and meetings over the past year, along with charts that show the email and meeting history. These views make it easy to spot any changes in communication patterns over time:

Data enrichment captures more than 15 data points, including the average duration of meetings, the number of people associated with the account who attended the meetings, and the number of days since the last email and the last meeting. Check out the documentation for the full list of aggregated data that account enrichment provides.

Next steps

Learn how your company can gain the most comprehensive view of your customers by visiting Dynamics 365 Customer Insights.

Read how you can enrich your customer profiles with engagement data in the Customer Insights documentation.

Sign up for a free Dynamics 365 Customer Insights trial to experience how you can create the ultimate 360-degree view of your customers.

The post Enrich your B2B accounts with email and meeting data for better engagement appeared first on Microsoft Dynamics 365 Blog.

The Microsoft Finance and Operations (Dynamics 365) mobile app, the associated mobile platform, and related mobile workspaces are deprecated effective June 2022. Existing assets will be supported through October 2024. New mobile Finance and Operations experiences should be built in Power Apps, using virtual tables from Microsoft Power Platform to access finance and operations data.

What’s happening to the Finance and Operations (Dynamics 365) mobile workspaces?

Some of the existing mobile workspaces will be replaced. The Microsoft Dynamics 365 Project Timesheet mobile app is already available as a replacement for the Project time entry mobile workspace.

Replacement experiences are planned to be released in 2023 for the following mobile workspaces:

• Expense management
• Inventory on-hand
• Asset management
• Invoice approval
• Purchase order approval

Replacement experiences are not currently planned for the remaining mobile workspaces:

• Company directory
• My team
• Cost controlling
• Vendor collaboration
• Sales orders

If you need to continue using one of these mobile workspaces after the end-of-support date, we encourage you to build a mobile experience in Power Apps.

Note that the Warehouse Management mobile app, which is not built on the Finance and Operations (Dynamics 365) mobile app, is not impacted by this deprecation.

What’s next

Here are some additional things we encourage you to do now that the Finance and Operations (Dynamics 365) mobile app has been deprecated.

1. Stop building new mobile experiences in the Finance and Operations mobile app.
2. Start learning about virtual tables and how to create mobile experiences in Power Apps.
3. Begin planning for converting your existing mobile experiences to Power Apps. You have some time before the end-of-support date, but it’s never too early to start getting ready!

The post Finance and Operations (Dynamics 365) mobile app to be deprecated appeared first on Microsoft Dynamics 365 Blog.

Although the pandemic exposed our supply chain fragilities, there are other factors that will continue to disrupt our supply chains for the foreseeable future. Geopolitical tensions between world superpowers are forcing companies to change how they trade, source, and manufacture goods, so redesigning your supply chain networks or setting up new supply chains to gain resilience is a common theme we will continue to see over the next few years. Global economies are inching towards recession partly due to the prolonged and ongoing pandemic which will increase cost pressures on businesses, and we all know gaining resilience while reducing costs is just extremely difficult. It will require us to improve our agility and pivot and adapt to changing customer and business needs. 

We recently announced new innovations from Microsoft Dynamics 365 that fuels digital transformation of supply chains for a resilient and sustainable future and we are excited to present these innovations to you at the Gartner Supply Chain Symposium Xpo on June 6, 2022 to June 8, 2022 in Orlando, Florida.

We will showcase how Microsoft Dynamics 365 helps businesses at our booth #312:

• Increase resilience with a predictive supply chain.
• Manufacture and operate sustainably with minimal waste.
• Transform work with advanced warehousing and robotics.

Microsoft’s supply chain experts will also deliver the must-have insights, strategies, and frameworks for chief supply chain officers (CSCOs) and supply chain leaders to think big, make bold moves, and drive real impact within their organizations¹ on June 6, 2022 at 4:00 PM Eastern Time in the Southern Hemisphere II auditorium.

We hope to catch up with you and your teams at the event. Register and attend our session (see details below) for cutting-edge thought leadership about supply chain technology solutions.

Microsoft: CSCO’s role in digitally transforming supply chains with a composable approach

With growing supply chain complexities, leaders need a clear digital transformation strategy that drives visibility across the entire value chain, improves flexibility to meet customer demands, and decreases operational costs. In this session, we will share a new approach to deploying transformative supply chain technologies bespoke to your business by adopting composable characteristics without having to replace your existing supply chain solutions. The composite architecture enables accelerated time-to-value through better interoperability and data harmonization to create a resilient supply chain.

Let’s look at some of the benefits of a composable enterprise.

Composability enables circular manufacturing to advance sustainability initiatives

It’s paramount for enterprises to operate more sustainably. Most organizations have a goal to reduce and offset carbon emissions, including Microsoft. One of the ways to operate sustainably is to drive circularity. Essentiallyinstead of throwing away goods at the end of their life, finding ways to reuse or recycle them to reduce carbon emissions. To achieve circularity, businesses can customize their enterprise resource planning (ERP) systems to orchestrate new business processes. A composable system allows you to use low code to customize them easily. 

Our own Microsoft Circular Centers have a unique process to optimize warehouse routing and management system to process decommissioned servers from Microsoft datacenters. There were no reverse logistics solutions that were suitable for the circular centers out of the box. By leveraging the low code Microsoft Power Platform solutions, Dynamics 365 was extended to build a reverse logistics solution that helped reuse, resale, and recycle the decommissioned data center assets. This is one of the ways that puts Microsoft on the path to achieving its sustainability goals by 2030. The outcome of this program has exceeded expectations. Our pilot circular center has been able to reuse 83 percent of critical parts and has reduced carbon emissions by 145,000 metric tons of CO2 equivalent.

Visit us at booth #312 for a demo and learn more about how our circular centers work and how we leverage a composable approach to run these circular centers efficiently, or check out our webinar on building a sustainable supply chain with circular economy principles.

Composability unlocks enterprise resource planning modernization

The future of business applications is composable. According to Gartner, “those that have adopted a composable approach will outpace their competition by 80 percent in the speed of new feature implementation.”² A composable business consists of modular building blocks that can be rapidly connected and orchestratedallowing organizations to adapt operations and processes to changing market conditions, new business opportunities, and unpredictable disruptions. Composable ERP solutions are, among other things, cloud-based platforms that scale without limits, leverage a modern open system architecture to reduce implementation time, and usually incorporate low-code/no-code interfaces to improve usability and customization.

One of the companies reaping the benefits of Dynamics 365 Supply Chain Solutions is Tillamook. Tillamook County Creamery Association is a farmer-owned cooperative based in Tillamook, Oregon, founded in 1909 and owned by about 80 farming families. While best known for its cheese, it has introduced more new dairy products in the past five years than in the previous fifty. At the same time, Tillamook has expanded nationally, and its products can now be found across the United States. 

To support its growth and expansion, Tillamook needed a modern solution to scale and enter new distribution and sales markets. This led them to migrate to Dynamics 365 apps for Finance and Supply Chain Management. Tillamook had just begun its ERP modernization journey when the global pandemic disrupted demand and supply almost instantly. Yet despite being live for only four months, once COVID-19 spiked demand for groceries as people ate more at home, Tillamook was able to leverage the flexibility of Dynamics 365 to adapt quickly to new business needs.

“There’s been this thing with ERP over the past few years where you avoid customizations to the software so that you can take upgrades. That’s a thing of the past with Dynamics 365. You can modify the system to meet your unique business processes, adjust the logic and configure, and it still takes the updates seamlessly. We have some unique processes here with our complex supply chain, and we’ve been able to modify the system and still take those upgrades.“Travis Pierce, Director of Information Technology, Tillamook. 

Enhance visibility with digital supply chain solutions

Today, manufacturers, distributors, and retailers can use the right digital supply chain solutions to build or enhance the real-time visibility required to move from reactive decision-making to predictive and proactive decision-making. To maximize operational efficiency, product quality, and profitability, they need to unify data across order fulfillment, planning, procurement, production, inventory, warehousing, and transportation. 

Supply chain leaders know that the earlier potential disruptions and constraints are identified, the more successful the measures to adapt and overcome them can be. Modern improvements in technology, such as applying AI and machine learning to complex data sets, are giving businesses the insight and agility to deploy processes and systems that generate and proactively shape customer demand. These solutions also allow companies to sync and balance supply to demand by continuously optimizing production operations and distribution networks. With real-time, end-to-end visibility across the supply chain, organizations can sense, predict, and adapt to constraints and disruptions at the earliest possible opportunity.

Take the Supply Chain Visibility Guided Tour to see how a retailer can enhance supply chain visibility using Dynamics 365. The composable architecture of Dynamics 365 enables businesses to incrementally add functional capabilities that will make their supply chains more resilient without having to replace their legacy systems.

See you at Gartner Supply Chain Symposium XPO^TM 2022

Supply chains continue to evolve through the current post-pandemic shift. As they do, Microsoft is committed to empowering every person and organization on the planet to achieve more. We hope you will join us at Gartner Supply Chain Symposium XPO^TM 2022 by either catching our session or engaging with one of our supply chain experts. If you are unable to attend this year but are interested in learning how to start optimizing your supply chain, you can get started with a demo today or check out our webinar Create Agile and Digital Supply Chains with Dynamics 365.

Sources:

¹Gartner, 2022. Gartner Supply Chain Symposium Xpo, June 2022.

²Gartner Press Release, Gartner Identifies the Top Strategic Technology Trends for 2022, October 18, 2021.

GARTNER and SUPPLY CHAIN SYMPOSIUM/XPO are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

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This June 6 to 7, 2022, we are excited to attend and exhibit in person at the Gartner CFO & Finance Executive Conference. The conference provides a forum where leading finance professionals gather to network, share best practices, and prepare their teams for an autonomous future. Today’s chief financial officers (CFOs) allocate 80 percent of new investment dollars for digital growth.¹ Clearly, despite the challenges of the past two years, organizations continue to invest heavily in digital transformation.

Changing market and environmental conditions, varying from recession threats to technology innovations like the digital twin, impact finance professionals and the organizations they lead. To remain competitive and successful post-pandemic, CFOs need exposure to fresh thinking and timely insights in order to digitally elevate their platforms and drive the finance function forward to an increasingly autonomous future. This year, a central aim is to help CFOs leapfrog ahead on their digital journey by understanding what successful teams are and are not building, buying, and borrowing in the market.¹

At the Gartner CFO & Finance Executive Conference, Microsoft will showcase how Dynamics 365 Finance helps organizations bring the future of finance into focus. We will cover how to:

• Adapt faster by designing a digital roadmap that stays ahead of evolving business models.
• Work smarter by balancing maximum profitability with accelerated growth.
• Perform better at your business innovation and transformation initiatives.

To see how successful organizations are using digital platforms to innovate and grow, register to attend our June 6, 2022 session from 11:45 AM to 12:15 PM Eastern Time (details below).

Microsoft: The CFOs role in balancing business model innovation with growth acceleration

With global market volatility threatening profitability, CFOs must drive growth and innovation initiatives while accelerating margin improvement. Successful CFOs are continuing to push the limits of business model innovation across the entire operations experiencefinancial (the way you capture value), operational (the way you deliver value to your customers), and organizational (the way you align people to impact). Join us at our event session to hear how top business model innovation trends and technology can help you embrace disruption while keeping the focus on financial excellence.

The strategies we cover will also require solutions that reinforce decision-making with real-time data, predictive analytics, and additional AI capabilities, all of which help:

• Future proof your business.
• Innovate across the entire operations experience.
• Facilitate and propel new business model trends.
• Predict and gain insights through AI-driven analytics.

One way that Microsoft is helping organizations leverage AI to improve business insights for finance leaders is through our recent acquisition of Suplari. Suplari’s AI capabilities allow companies to:

• Make comprehensive enterprise spend data and insights available to all.
• Unlock new financial insights to help with strategic procurement decisions.
• Get up and running with predictive insights in weeks, not months.

To learn more, check out our recent blog Microsoft acquires Suplari to strengthen business insight for finance and procurement leaders.

Engage with Microsoft

Register for the Gartner CFO & Finance Executive Conference and visit the Microsoft booth #208 on the show floor (Level 2 at the Gaylord National Resort & Convention Center).

You can speak with Microsoft executives at our booth to discuss how Dynamics 365 drives digital growth and initiatives while accelerating margin improvement. Also, scan your badge at the kiosk to participate in the Microsoft Surface Headphones giveaway.

See you at the Gartner CFO & Finance Executive Conference

We hope to see you and your team at the conference and that you check out our session and visit our booth.

If you are unable to make it this year but are still interested in learning strategies that help you realize new product and service-based revenue streams, check out our comprehensive e-book, The Futurist CFO’s Guide to Business Model Innovation.

Sources:

¹Gartner, 2022. Gartner CFO & Finance Executive Conference

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