If you’re in sales and concerned that AI-generated outreach email might turn customers off, you’re not alone. Many sellers worry that automated outreach can feel impersonal, potentially eroding trust and damaging relationships. But our recent study paints a different picture—one that’s surprisingly optimistic. Survey responses from 45 businesses across industries–including education, banking, healthcare and tech— a different perspective and offer fresh insights into how AI-generated B2B outreach emails are actually being received.  

The Emotional Rollercoaster of Outreach Emails 

Before diving into AI topics in our survey, we mapped the emotional journey of customers with traditional outreach emails.  

The typical experience? Overwhelming, confusing, and often frustrating. Customers scan their inboxes, wary of spam and irrelevant offers. Even when an email seems promising, unclear next steps and clunky unsubscribe processes leave them annoyed. 

What they crave is simplicity: clarity, relevance, and control. 

Consent Is King 

Customers want absolute control over their inboxes. They define consent as an active opt-in—not a passive assumption. They expect clear unsubscribe options with confirmation messages and, ideally, deletion of personal data. 

Tone, Trust, and the AI Factor 

Customers are savvy. They verify senders, research companies on LinkedIn, and judge emails by their subject lines. Trust is not just built by who sends the email—but also how it’s sent. Personalization, transparency, and a clear value proposition matter more than whether the sender is human or AI.  

In fact, 33 out of 45 customers felt comfortable with AI agents doing outreach, and 5 were neutral. That’s 84% who didn’t mind—or even preferred—AI, as long as the message was relevant, concise and respectful. 

AI vs. Human: It’s Not a Battle—It’s a Balance 

Most customers said they wouldn’t treat an AI outreach email any differently than one from a human. The catch? They want the option to escalate to a human when things get complex—especially around pricing, payment, or sensitive data. As more companies use AI in outreach emails, customers may become more receptive to engaging with AI.  

They’re fine with AI handling initial outreach, answering basic questions, and even creating invoices. But when it comes to trust-building moments, human touch still matters. 

What Selling Companies Should Do 

If you’re considering AI outreach, here’s what our research suggests: 

• Humanize the message: Make AI-generated email copy more engaging and relatable by using everyday language, align it with your brand’s voice and tone, and personalize the email with customer names and purchase history. 

• Be transparent: Clearly state that the email is AI-generated—but make it indistinguishable in tone and quality from human. 

• Respect consent: Offer easy opt-outs, confirmations, and data privacy assurances. 

• Transparency on data security: Emphasize robust data security and privacy protections of info shared with AI as it is critical to building trust 

• Know when to hand off: Let AI handle the routine, but bring in humans for negotiation, escalation, and final transactions. 

Ready to engage with your customers using AI?  

Dynamics 365 Sales offers Sales Qualification Agent, which works around the clock to automate pipeline qualification and improve lead quality. Sales Qualification Agent proactively researches information about the lead and company, and can  identify customer fit and stage in the buying journey. The agent can also engage hundreds of leads at once with personalized e-mails and follow-ups. Your organization can configure the agent to meet the needs of your business, like handoff criteria for when it’s time to pass the lead to a seller.  

Final Thought: The Bar Is Low—Raise It with AI 

Customers aren’t rejecting AI—they’re rejecting bad outreach. Poorly crafted emails, pushy tactics, and irrelevant offers have set the bar low. AI-generated content, when done right, can raise that bar by being efficient, respectful, and surprisingly personable. 

So yes, bots belong in the inbox. Just make sure they’re the kind your customers want to talk to. 

Please Note: This is a developing area, and we will keep updating the information as we gather more information through further research. This study had a skew towards customers who have higher AI proficiency and were buying SaaS and logistics/ops products. The questions were asked strictly keeping transactional high volume low value B2B outreach in mind. 

The post AI in the inbox: Are your customers ready to embrace AI-powered outreach?  appeared first on Microsoft Dynamics 365 Blog.

Forward-looking organizations of all sizes that are looking to grow, scale, and accomplish more with the tools that they have today understand that managing financial data alone is not enough. These businesses need tools that centralize, manage, and optimize business processes from end to end.

Most teams looking to “graduate” from simplistic accounting software or outdated systems of record turn to cloud-first, and increasingly AI-powered Enterprise Resource Planning (ERP) software to deliver on this end-to-end vision.

If you’re thinking about end-to-end business management, and your business runs on Microsoft applications already for things like email, productivity, and business intelligence, there’s a Microsoft solution tailor-made for you: Dynamics 365 Business Central.

Dynamics 365 Business Central

Connect finance, sales, service, and operations.

Learn more

We believe that Business Central is a rock-solid ERP solution in its own right, helping over 45,000 small and medium businesses (SMBs) worldwide manage finance, operations, sales, and service in one solution—but it doesn’t end there. On top of that rock-solid foundation, you get the muscle of Microsoft AI, the extensibility of thousands of apps on AppSource, and, yes, native connectivity to the Microsoft 365 services and applications you’re already using.

Here’s a taste of what that means in practice:

• Data connectivity: Business Central synchronizes financial, operational, and customer data with Microsoft 365 apps, enabling users to access up-to-date information and edit that data in familiar interfaces like Excel without the need for middleware.
• Workflow automation: With Microsoft Power Automate, users can create automated workflows that bridge Business Central and Microsoft 365, streamlining processes such as approvals, notifications, and document management. Tools like Agent Builder and Microsoft Copilot Studio are enabling businesses to deliver powerful, AI-first workflows that run through Microsoft systems and beyond.
• Embedded experiences: Users can interact with Business Central data from within Microsoft 365 apps. For example, they can view and edit Business Central records in Excel, manage invoices and quotes in Outlook, and collaborate on business data in Microsoft Teams—all without switching contexts.
• Security and identity: Both platforms share Azure Active Directory for authentication and authorization, ensuring secure access and unified identity management across the integrated environment.
• AI and insights: The integration enables AI-powered features such as Microsoft Copilot and both prebuilt and custom agents, leveraging combined data from Business Central and Microsoft 365 to provide intelligent recommendations, automate routine tasks, and deliver actionable insights within daily workflows.

This architecture empowers SMBs to streamline operations, accelerate decision-making, and enhance customer experiences by leveraging unified data, automated processes, and AI-powered tools—all inside the applications teams use every day.

The nuts and bolts of seamless systems

Let’s take a deeper look at how these integrations can work in practice, the value that it can offer businesses, and the steps needed to manage these processes.

Outlook: Business Central can be made available in Outlook’s sidebar, and administrators even have the option to make finance, customer, and inventory insights available to users without a Business Central license. Advanced tools like Sales Order Agent in Business Central take this interconnectivity even further. With Sales Order Agent, inbound order requests can be fulfilled in Business Central automatically, taking into account inventory and customer preferences. All of this saves time and allows staff to focus on growth, not busy work.

Excel: Business Central allows users to view and edit business data—such as financial reports, budgets, or inventory lists—directly in Excel. The two-way synchronization means that changes made in Excel are instantly reflected in Business Central, and vice versa. This eliminates manual data exports and imports, reduces errors, and empowers finance teams to work with live data in a tool they know well. AI again can take these synergies a step further through Back Reconciliation with Copilot, saving hours of time and effort on month-end operations.

Teams: Collaboration is enhanced through Teams, where users can share Business Central records, discuss transactions, and make decisions together without switching apps. Teams’ chat and meeting features combine with Business Central’s business data—enabling sales, finance, and operations teams to work together in real time. This boosts transparency and ensures everyone is aligned on the latest information. With tools like Copilot Studio, you can create AI-powered agents in Teams that automatically update customer information, generate sales quotes, and centralize operational and engagement data in one place.

These connections work so well that you won’t even think about them, enabling better customer experience, faster growth, and a future-ready foundation for innovation.

Customers reaping the benefits of end-to-end connectivity

This of course isn’t a hypothetical—customers are seeing the benefits of unifying Business Central within the broader Microsoft ecosystem every day.

You can read many of these customer stories right now.

We see in many of these case studies how customers benefit significantly from the integration of Microsoft 365 and Business Central thanks to the seamless ease of use across familiar tools. By embedding business insights and workflows into applications like Outlook, Excel, and Teams, users are empowered to complete daily tasks without constantly switching between different systems. This intuitive experience minimizes the learning curve, reduces manual data entry, and ensures that employees can access real-time information within the environments they use every day. As a result, even those without a Business Central license can gain valuable insights, making financial and operational data more accessible and actionable for a broader range of users. 

The interconnectivity between Microsoft 365 and Business Central creates a unified digital workspace where data flows freely and processes are automated. Teams can collaborate in real time, make informed decisions together, and maintain alignment across departments through shared records and synchronized updates. This shared digital language eliminates silos and fosters transparency, allowing everyone in the organization to speak the same “data language.” Ultimately, these capabilities drive efficiency, enable faster innovation, and support growth by creating a future-ready foundation where technology adapts to business needs rather than standing in the way. 

A future-ready foundation

Integrating Business Central with Microsoft 365 is more than a technical upgrade—it’s a strategic shift. By unifying data, automating workflows, and embracing AI, SMBs gain the agility, resilience, and speed to grow confidently.

Whether you’re a manufacturer optimizing your supply chain, a finance team closing faster in Excel, or a partner building vertical solutions, Business Central + Microsoft 365 gives you a future-ready platform ready to tackle today’s challenges and set you up to own the future.

The post Tackle the future of business operations with the combined power of Microsoft 365 and Dynamics 365 Business Central appeared first on Microsoft Dynamics 365 Blog.

For organizations that rely on frontline workers to service and maintain assets in the field, the offline-first experience in Dynamics 365 Field Service Mobile has long been a lifeline. Whether at factory floors, remote oil fields, or underground facilities, your teams can keep working without a network. 

But what about those moments when connectivity is available? Why not take advantage of it? 

We’re excited to introduce Online mode, a new capability that allows technicians to access live Dataverse data from the Offline-First application, giving users the best of both worlds: offline reliability and real-time access. 

Why This Matters

Field service environments are unpredictable. A technician may have a 5G connection at 9:00 AM and no signal by lunch. Traditionally, mobile access has focused on being offline-first, locking the user in to use data stored on their local device, ensuring the app continues to function no matter what. 

However, more frontline workers are working in semi-connected or fully connected environments — city rooftops, modern warehouses, customer facilities with Wi-Fi. In these situations, relying only on pre-downloaded data (defined by the mobile offline profile) can slow down workflows and limit access to up-to-date records. 

With Online mode, users now have the option to tap into live data in Dataverse, allowing them to: 

• Search and locate data beyond the boundaries of their offline profile 

• See real-time changes to records like assets, work orders, or inventory 

• Immediately retrieve up-to-date schedules, instructions, or notes 

• Access files on SharePoint saved to the cloud. 

Online Mode Capabilities 

When working with the latest version of the Field Service Mobile app, frontline workers can now: 

• Switch between Offline-first and Online mode based on their connectivity and job needs 

• Access live Dataverse data directly when Online mode is active. 

• Continue to sync offline data in the background while working in Online mode 

• Switch back to Offline-first mode if connectivity is lost and continue working with data already synchronized to their device. 

No more guesswork. Users always know whether they’re working from their local database or the cloud. 

What IT Managers Should Know 

Enabling this feature requires only a configuration change in the Power Apps maker experience.  

After enabling the configuration and publishing the App Module, users will begin seeing the online Toggle within their Field Service Mobile application.

Getting Started: Best Practices for Rollout 

We recommend the following steps for a smooth introduction: 

1. Train users to understand the differences between online and offline mode and how to switch between operating modes in the application within the Offline Status page. 

2. Roll out to techs in high-connectivity areas (urban, in-building roles) 

3. Gather feedback to optimize your mobile offline profile based on real usage 

4. Monitor performance and sync behavior with telemetry tools 

With the new Online mode, your technicians don’t have to choose between reliability and real-time access — they get both. 

• Work confidently offline 

• Switch to online to search or update live data 

• Never miss a critical update from the field or dispatch 

• Stay productive, no matter the network status 

Ready to empower your team? Update your Field Service Mobile app today and start using Online mode. 
→ Learn more in our documentation 

The post Go Beyond Offline: Introducing Online Mode for Field Service Mobile  appeared first on Microsoft Dynamics 365 Blog.

With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers. These enhancements empower organizations to leverage AI agents that not only understand customer intent but also automate the entire resolution process. This increases the availability of human service reps to focus on high-value interactions. 

The July preview introduces powerful new capabilities for the Customer Intent Agent, building on the foundation of intent mining, dynamic interviews, and knowledge-driven automation. Now, organizations can achieve more accurate intent detection, seamless handoffs, and flexible integration with custom workflows with the same enterprise-grade control and compliance. 

More conversational, capable, and configurable 

The Customer Intent Agent’s conversational abilities have been significantly enhanced. Natural language instructions at the organizational and intent level guide the agent’s behavior, enabling more natural, dynamic, and context-aware interactions. The system now supports instructions written in natural language. This allows for dynamic interviews, conditional logic, and seamless transitions between related intents. 

Key improvements: 

• Dynamic interviews: The agent can persist information from self-service, suggest next questions, and handle intent shifts or interruptions gracefully. 

• Instruction-driven resolution: Playbooks provide step-by-step guidance for resolving intents, leveraging both knowledge articles and connected actions. 

• Intent-level mapping: The agent can map intents to knowledge, actions (via connectors), or custom AI agents. This enables tailored resolution logic and flexible integration with proprietary systems. 

• Improved disambiguation: The agent asks clarifying questions and provides immediate feedback. This ensures customer intent is accurately captured, even across thousands of topics. 

Voice support 

The Customer Intent Agent now supports voice for self-service as well as chat. It uses agentic AI techniques to provide a higher quality of self-service and lower chance of escalation by providing a natural flow of conversation, focusing on narrowing down the customer’s reason for calling and identifying the best solution. 

Key improvements: 

• Natural conversation: The agent speaks in a natural empathetic back-and-forth manner, without robotic prompts.  It’s just a conversation that flows, reducing the chance of the call escalating. 

• No pre-programming: The agent dynamically plans the conversation without pre-programmed flows. It reasons over the customer’s speech, narrowing down the intent and identifying the most appropriate solution. 

• Robust speech recognition: The customer speaks naturally, as they would to a person, and the agent understands. 

• Responsive: Fast, natural responses keep the conversation flowing, which is critical in a voice conversation. 

Smarter intent discovery and management 

A core advancement in this release is the overhaul of intent discovery. The Customer Intent Agent now leverages business context, product hierarchies, and industry profiles to generate more relevant, manageable, and actionable intents. Fewer, higher-quality intents make it easier for admins to approve, merge, and segment them by line of business. The new analytics dashboards and semi-autonomous approval flows help organizations quickly identify and promote the most impactful intents. This streamlines the management process and ensures that intent libraries align with real customer needs.  

Key improvements: 

• Business context-aware mining: Intents are now generated with additional context, reducing noise and improving accuracy. 

• Granular control: Admins can filter, approve, or merge intents in bulk, and segment libraries by line of business. 

• Industry and product integration: Mining can be guided by industry and product family, ensuring that intent libraries reflect the organization’s unique landscape. 

• Sample-driven validation: Admins can now view sample cases and conversations that led to intent generation, increasing confidence in the mining process. 

Autonomous and semi-autonomous learning loops 

The July release introduces full and semi-autonomous learning loops. The Customer Intent Agent can continuously improve by extracting new intents and questions from completed conversations. The improved feedback loop, backed by usage data and dashboards, supports the authoring of high-ROI solutions and the creation of knowledge articles. The Customer Intent Agent closes the loop between customer interactions and organizational learning. 

If your organization wants to reduce manual effort, improve resolution times, and deliver consistent customer experiences, now is the time to explore what this agent can do. Preview the Customer Intent Agent in your Dynamics 365 Customer Service environment today! 

Learn more 

To learn more, read the documentation: Autonomous service agents in Dynamics 365 (preview) | Microsoft Learn

The post Automate intent discovery and resolution with Customer Intent Agent appeared first on Microsoft Dynamics 365 Blog.

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes. These capabilities significantly expand our global SMS footprint. Moreover, they provide businesses with more flexibility and control over how they engage with customers through real-time, two-way messaging. 

SMS mobile numbers 

With the introduction of SMS mobile numbers, ACS-based SMS in Contact Center is now available in ten additional countries: Australia, Belgium, Denmark, Finland, Ireland, Latvia, Netherlands, Poland, Sweden, and the United Kingdom. 

This expansion enables businesses in these regions to: 

• Enable two-way SMS for real-time, conversational customer support. 

• Engage customers using local mobile numbers, improving trust and deliverability. 

• Leverage ACS’s native integration with Dynamics 365 Contact Center for seamless setup and management. 

Whether it’s resolving a billing question, confirming an order, or assisting with a service issue, mobile numbers allow customer service representatives and bots to engage customers in real time—right from the same unified platform. 

ACS SMS short codes 

We’re also pleased to introduce ACS SMS short codes. These are short, memorable numbers (e.g., 12345) that are ideal for high-throughput, compliant messaging. Short codes are now available in the United States, Canada, and the United Kingdom. 

With this release, organizations can: 

• Use ACS SMS short codes directly within Contact Center, eliminating the need for third-party SMS providers. 

• Simplify provisioning and management by staying entirely within the Microsoft and Azure ecosystem. 

• Ensure compliance and security, as short codes are registered and approved by carriers, reducing the risk of message blocking or spam filtering. 

This capability strengthens the Contact Center SMS offering by enabling businesses to scale their customer engagement strategies with secure, carrier-approved messaging, all within a unified Microsoft environment. 

Getting started 

You can provision both mobile numbers and short codes through Azure Communication Services and integrate them directly into your Contact Center SMS workflows. This streamlines setup and management, allowing your teams to focus on delivering exceptional customer experiences. 

Learn more

To learn more about acquiring and configuring SMS numbers with ACS, read the documentation: 

• Quickstart: Get and manage phone numbers 
• Configure an SMS channel using Azure Communication Services 

The post Expanding SMS capabilities in Dynamics 365 Contact Center  appeared first on Microsoft Dynamics 365 Blog.

With the latest updates to the Case Management Agent (CMA) in Dynamics 365 Customer Service, Microsoft is helping organizations accelerate their evolution into frontier firms. These organizations lead by empowering AI agents to run entire business processes while humans set direction and monitor progress.  

The July 2025 preview updates to CMA introduced powerful capabilities that automate the entire case lifecycle, from creation to closure, with the flexibility to provide enterprise-grade case resolutions.  

The release of CMA in April 2025 laid the foundation for intelligent, agent-led automation. We built the agent to autonomously create and update cases, with AI-powered field population and contextual updates. Then, it could semi-autonomously follow up on cases and close them. 

Now, CMA offers flexibility for both fully autonomous and semi-autonomous workflows. Here’s how full automation manages the entire case lifecycle: 

• Case creation and update: Automatically generates and updates cases from chat, voice and email channels using AI-powered field prediction.

• Case resolution: Drafts context-aware resolution emails and manages follow-up sequences, including SLA-based timing and escalation logic. 

• Case follow-up and closure: Automatically drafts context-aware resolution emails to follow up on cases and closes them once resolution criteria are met, with options for agent review or full automation. 

These capabilities reduce handle time, improve consistency, and free up customer service representatives to focus on complex, high-value interactions.

Autonomous case creation and update

The Case Management Agent can now create and update cases through any channel of engagement including voice, chat, email and social channels. A case gets created when the customer service representative accepts the chat request and automatically updates it at the end of the conversation. Furthermore, it can update related entities (such as contacts) based on ongoing customer interactions, reducing manual effort and improving data accuracy. The July updates also bring improvements to email channel handling. CMA now supports: 

• Automated detection of intent for incoming emails and case updates 

• Automated follow-up emails which outline clarifying questions to get more precise information to help resolve the case 

These features are particularly valuable for industries like finance, manufacturing, and services, where customers often send their queries via emails. 

Autonomous case resolution 

A major advancement in this update is the ability to resolve cases in an autonomous manner. CMA uses intent to determine the best course of action for each case, including drafting resolution emails from knowledge bases and triggering custom agents to resolve customer issues. If CMA can’t resolve a case autonomously, it has the intelligence to proactively escalate to a supervisor or customer service representative.  

Support for custom agents means organizations can now configure CMA to work with their own resolution logic, workflows, and data models without limitations. It allows for: 

• Tailored resolution logic: Organizations can define how to resolve cases based on their unique business rules, processes, escalation paths, and customer segments. 

• Flexible integration: CMA can now trigger custom flows, invoke external services, or interact with proprietary systems to determine the best resolution path. 

• Enhanced control: Admins can fine-tune CMA’s behavior to align with internal compliance requirements, service tiers, and operational goals. 

Enhanced email channel support 

The July updates also bring improvements to email channel handling. CMA now supports: 

• Automated detection of intent for incoming emails and case updates. 

• Automated follow-up emails with clarifying questions to get more precise information to help resolve a case.

These features are particularly valuable for industries like finance, manufacturing, and service, where customers often send their queries via emails. 

Fully autonomous case follow-up and closure

Another impactful addition in this release is the ability for CMA to handle case follow-up and closure in a fully autonomous manner. Once a resolution is proposed – either manually or autonomously – CMA can initiate follow-up messages to confirm customer satisfaction, track SLA intervals, and automatically close the case if no further action is required. This eliminates the need for customer service representatives to monitor post-resolution status manually and ensures that cases are closed in a timely, consistent, and compliant fashion. It also triggers the Customer Knowledge Management Agent if a knowledge asset needs to be created from the case. Administrators can configure the number of follow-ups, timing intervals, and closure conditions, giving organizations full control over the automation logic while reducing operational overhead.

Configuration and control 

Administrators can fine-tune CMA’s behavior using global settings and configuration options. This includes: 

• Setting up field mappings, related entities and business context for AI based case updates. 

• Configuring appropriate knowledge, custom agents and other tools to resolve cases 

• Specifying the email templates, and the number and timing of follow-up and case closure emails 

• Controlling whether CMA is semi- or fully autonomous 

This level of control ensures that any organization can tailor CMA to meet their needs. 

If your organization wants to reduce manual effort, improve resolution times, and deliver consistent customer experiences, now is the time to explore what this agent can do. Preview CMA in your Dynamics 365 Customer Service environment today!

Learn more

To learn more, read the documentation: Autonomous service agents in Dynamics 365 (preview) | Microsoft Learn 

The post Empowering frontier firms with the Case Management Agent appeared first on Microsoft Dynamics 365 Blog.

As AI transforms customer service, sales, and operational workflows, organizations are eager to harness its potential. However, questions about control, security, compliance, and performance linger. That’s why we built Agent hub in Dynamics 365. It’s a one-stop hub that empowers customer service and contact center admins and supervisors to safely adopt AI, monitor its impact, and make informed, responsible decisions. 

In this blog post, we’ll walk you through why it matters, what it offers, and how it works — featuring our key pillars: Learn, Rollout, and Measure. 

Why do we need Agent hub? 

Adopting AI in the enterprise isn’t as simple as flipping a switch. Business leaders and IT teams often ask: 

• Which AI agents are running in our environment? 

• Are they compliant and secure? 

• What business value are they driving? 

• How can we safely test and roll out AI capabilities without disrupting operations? 

Agent hub answers those questions by providing transparency, governance, ROI and actionable insights — all in one place. 

With Agent hub in Dynamics 365, customers gain: 

• Transparency — Gain clear visibility into AI agent behavior, security, and compliance posture through the Learn pillar. 
• Control — Safely adopt AI workflows incrementally by intents and workloads using the Rollout manager. 
• Performance monitoring — Measure AI agent performance and key KPIs via the performance dashboards in the Measure pillar. 
• Governance and trust — Drive responsible AI adoption aligned with business priorities and regulatory requirements. 

Pillar 1: Learn 

Before enabling AI capabilities, admins can access plain-language, guided overviews of AI agents, security protocols, compliance impacts, and adoption workflows. This helps demystify AI and empowers decision-makers with the knowledge to act confidently. 

Key highlights: 

• Insights into AI agents, Copilot features, and Fully Autonomous Contact Center (FACC) flows 

• Security, privacy and compliance insights 

• FAQs on AI in Dynamics 365 

Pillar 2: Rollout 

Adopting AI can be safe and controlled. With Rollout manager, you can selectively activate AI agents and autonomous workflows based on specific intents and business rules, giving you full control over which workloads are handled by AI. 

Key highlights: 

• Define rollout plans  

• Track adoption status and control exposure incrementally 

Pillar 3: Measure 

Once an AI agent is live, you need to measure what matters. Performance dashboards for AI agents highlight KPIs like: 

• Autonomous rate 

• Resolution rate 

• Average handle time 

• Abandon rate 

With seamless drill-down to L2 dashboards and actionable insights for AI agents like Knowledge Management Agent, supervisors can continuously measure and optimize AI impact. 

The Agent hub in Dynamics 365 isn’t just a tool, it’s a framework for safe, transparent, and value-driven AI adoption. Whether you’re starting your AI journey or scaling enterprise-wide automation, it equips you with the insights and controls you need to move forward with confidence. 

Learn more about Agent hub

Ensure your organization stays ahead of customer expectations. Preview Agent hub in Dynamics 365 and share your feedback.

To learn more, read the documentation: Overview of agent hub (preview) | Microsoft Learn 

The post Safe, transparent, measurable AI adoption with Agent hub appeared first on Microsoft Dynamics 365 Blog.