This article is contributed. See the original author and article here.
Cisco has released security updates for vulnerabilities affecting multiple products. A remote attacker could exploit some of these vulnerabilities to take control of an affected system. For updates addressing high and low severity vulnerabilities, see the Cisco Security Advisories page.
CISA encourages users and administrators to review the advisories and apply the necessary updates.
This article is contributed. See the original author and article here.
The new Customer Service admin center unifies and simplifies administration across the Microsoft Dynamics 365 Customer Service suite. We’re deprecating the old standalone administration experiences in the service management area of the Customer Service Hub, Omnichannel admin center, and app profile manager. Support for these experiences will end in April 2023. We want to make sure your admins and other IT professionals have the information they need to prepare for these changes.
Start using the unified admin center now
If you haven’t already tried the new Customer Service admin center, you’ll find it’s more efficient than the old standalone admin experiences it’s replacing. All in one place, you can set up and manage cases, channels, knowledge articles, queues, routings, automatic record creation rules, agent experience profiles, insights, schedules, and more.
Here are just a few of the improvements in the new unified admin center:
We’ve consolidated administration experiences across the Customer Service Hub, Omnichannel admin center, and app profile manager.
Get step-by-step guidance when you’re setting up a channel.
We’ve added a search feature to help you easily find administrator settings.
The reorganized site map is now task-oriented and adapts to the capabilities you’ve provisioned. Based on core Customer Service, if you have provisioned Omnichannel for Customer Service, then other features are automatically available.
Overview pages for each area list at-a-glance information with deep links to manage features.
Landing pages for each feature provide an overview of all the capabilities.
Deprecation of standalone admin experiences
With the release of the Customer Service admin center, we are announcing the deprecation and end of support of the following standalone admin experiences in April 2023:
Service management area in the Customer Service Hub
Omnichannel admin center
App profile manager
Starting in October 2022, the Omnichannel admin center and the service management area in the Customer Service Hub will be hidden by default in newly created organizations and environments. You have the option to bring them back, but we recommend that you start using the new Customer Service admin center as soon as possible.
The app profile manager standalone experience will be removed in April 2023.
Action needed: Move to unified admin center now
If your organization is using any of the standalone admin experiences listed above, we recommend you move to the new unified app as soon as possible. The app is automatically installed in all Customer Service organizations and is available on the Dynamics 365 app page.
All existing setups will appear in the Customer Service admin center. If you have customizations, you can migrate them to the new app. No other migration is needed.
This article is contributed. See the original author and article here.
We are excited and honored thatGartner has recognized Microsoft as a Leader in their 2022 Magic Quadrant for Cloud ERP for Product-Centric Enterprises.* This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute.This is the second year in a row we’ve been recognized as a Leader. As Product-Centric enterprise customers transition their mission-critical enterprise resource planning (ERP) processes to the cloud, we believe they look to recognized vendors for the technology to transform and realize business value. We’re honored to be recognized in this space.
Figure 1: Magic Quadrant for Cloud ERP for Product-Centric Enterprises**
An integrated enterprise ERP solution
Both Dynamics 365 Supply Chain Management and Dynamics 365 Finance offer organizations the standard capabilities they expect in an ERP solution but delivered on a modern, open, and cloud-based architecture that empowers composability and scalability. These solutions can work as stand-alone products or together as an integrated, extensible solutiongiving businesses the flexibility to work the way they want.
Building a Leader
At the heart of our vision is the relentless desire to empower organizations to enable a resilient and sustainable supply chain, and it is through this vision and dedication that we have built a Leader. Let’s explore the qualities we believe put us in this category.
Cloud-native ERP integrated with the Microsoft technology stack
Dynamics 365 is a cloud-native application that runs, and was built on, Microsoft Azure. This seamlessness between cloud and application helps organizations to scale as their business grows and to protect their data with security tools from Microsoft. Companies can drive innovation with continuous updates, which are quality validated and controlled by the customer, allowing them to set the pace of change while also leveraging the latest and greatest feature updates. It also allows organizations to use Microsoft Power Platform. Power BI can bring insights to the surface, and Power Automate can streamline processes by automating repetitive tasks with no-code tools embedded in Dynamics 365. The underlying Microsoft Dataverse architecture also makes it easy to integrate with third-party applications for niche requirements or communicate with customers and suppliers when order or shipment information is updated.
Dynamics 365 integrates natively with Outlook and Teams, enabling companies to use the tools they already have and are familiar with to augment their finance and supply chain tasks. Stay in the flow of work with embedded Teams integration, which allows cross-team collaboration on things like supply and demand planning.
Embedded advanced analytics on a composable platform
Dynamics 365 incorporates embedded Power BI dashboards, which puts the data you need at your fingertips and in the context of modules like warehousing and procurement. For example, with Power BI, you can gain a single view of your warehouse performance to optimize location capacities and make efficient labor scheduling decisions.
Dynamics 365 Supply Chain Management and Dynamics 365 Finance are built on a composable platform, making it easy to extend your solution with Power Platform, providing low-code tools like Power Apps and Power Automate. Where ERP customizations were once a heavy, time-consuming task, these tools empower end users to customize their solutions and build apps so you can work the way you want. Furthermore, users can leverage prebuilt customizations and industry-specialized solutions from our ISV partner network to help speed development even further. Internally at Microsoft, we’re leveraging Dynamics 365 and custom Power Apps to enable a circular economy at our Microsoft Circular Centers.
Flexible manufacturing capabilities
Modern manufacturers require nimble solutions and flexible systems to adapt quickly to changing demands and production processes. Dynamics 365 Supply Chain Management features a logical and intuitive UI designed for modern production floor execution, whether you’re running discrete or continuous processes.
Additionally, while some manufacturers may use the native functionality in Dynamics 365 to control their manufacturing activities for machines, equipment, and personnel, many manufacturers are implementing manufacturing execution systems (MES) to meet advanced and bespoke manufacturing requirements. For manufacturers that have either built MES solutions in-house over a number of years or have implemented a third-party MES, integrating an MES with ERP can be challenging. Dynamics 365 Supply Chain Management takes the pain out of integrating with your MES by leveraging the power and simplicity of application programming interfaces (APIs). Data exchange is fully automated and occurs in near real time, keeping data current in both systems with no manual data entry required.
Investing in innovation with global coverage
We are thrilled to be recognized as a Leader again in this year’s Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises.* But our ambitions don’t stop here. We are continuing to invest in making Dynamics 365 Supply Chain Management and Dynamics 365 Finance even better with innovations that will make our products smarter and more efficient for for enterprises of all scaleglobal, large, and mid-market.
Learn more
To learn more about Dynamics 365 Supply Chain Management or Dynamics 365 Finance, request a demo or take a tour today.
Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs. View a complimentary copy of the Magic Quadrant report to learn more.
*GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
**This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Microsoft.
Source: Gartner, “Magic Quadrant for Cloud ERP for Product-Centric Enterprises,” Greg Leiter, Dixie John, Robert Anderson, Tim Faith, September 26, 2022.
This article is contributed. See the original author and article here.
A banner image for the Microsoft Ignite event happening October 12-14, 2022.
For this year’s Microsoft Ignite on October 12-14, we’re looking forward to sharing our latest innovations to help you meet the opportunities and address the challenges of managing IT environments in the current economic climate.
IT organizations large and small are on a mission to ensure they’re getting the most value out of their current investments. To do this, many organizations are adding adoption specialists and other new roles in the IT department to help drive adoption and usage of new services and ensure positive user experience. Recently, we’ve evolved the Microsoft 365 admin center to help IT admins with everything from managing deployments and updates to understanding the adoption and usage across their organization.
At Ignite, we’re excited to share new innovations designed to address the needs of these new roles and also improvements to help you administer Microsoft 365 more efficiently. All to help you maximize the value of your investments.
Ignite will be offering a variety of content and many ways to engage with us and with each other. You can expect keynotes and breakout sessions, live virtual roundtables, community engagement, and expert discussions. We pulled together the most relevant pieces for Microsoft 365 admins to help you get better oriented at the event and get the most value for your time.
Realize value through new intelligent capabilities designed for Microsoft 365 admins and adoption specialists
Over the last few years, organizations of all sizes found themselves moving part or all their IT environments to the cloud to support remote employees, whether they were ready or not. Now that the dust has settled a bit, IT admins are taking a closer look at how they can continue driving adoption and improving the end user experience to ensure they’re getting everything they can out of those investments.
In this session, James and Amisha will discuss two new Microsoft 365 admin capabilities that provide deeper visibility into people and technology, usage, health, training, product feedback, and Net Promoter Score (NPS) trends. They’ll also talk about how IT admins and change experts can use this information—which includes tenant-level data only to ensure user privacy is protected—to drive awareness and adoption campaigns to help users understand the art of what’s possible and get the most out of Microsoft 365 capabilities. This information also helps IT admins identify trends and proactively address adoption issues.
Empower partners and SMB customers to achieve more with Microsoft 365
Our mission at Microsoft is always to empower every person and every organization on the planet to achieve more. Today, more than ever, we want to ensure that achieving more doesn’t mean adding complexity, which can prevent you from getting the most out of your Microsoft 365 investment. This is especially important for our partners securing cloud transformations at small and medium-sized businesses (SMB) and for smaller organizations with small IT teams who are already stretched to their limits.
In this session, Meg and Nick will provide a closer look at new investments in the Microsoft 365 admin center, including the Microsoft 365 Lighthouse admin portal for Managed Service Providers (MSP) and the Microsoft 365 Admin mobile app and Admin app in Microsoft Teams, and the new Business Advisor program, designed to help our partners and SMB customers drive operational efficiency and ensure a secure environment for users.
How to optimize your environment and manage change using Microsoft 365 admin center
Based on your feedback over the last year, we’ve continued to improve admin experiences to help you keep your Microsoft 365 environment healthy, and effectively manage change. Sandhya, Maryam, and team will give you an overview of the latest Microsoft 365 admin center innovations for managing your day-to-day efficiency with features like Global Search and ServiceNow integration, reducing security risks through greater visibility into updates, managing change for users more effectively, and improvements we’ve made to make tracking system health and monitoring your Microsoft 365 environment.
Unlock new experiences across Microsoft 365 to lower costs and empower employees
Speaker: Colette Stallbaumer
Organizations today face the challenge of engaging and empowering an increasingly distributed workforce at home, in the office, and everywhere in between. Leaders must reduce cost and complexity while continuing to invest in employees to meet changing expectations. To gain competitive advantage in this rapidly evolving business environment, organizations need integrated, cloud-powered solutions that enable employees to be productive and secure–from anywhere. Join us to learn about the new capabilities we are lighting up across Microsoft 365 to power this new world of work.
Roundtable sessions: A closer look at new Microsoft 365 admin center capabilities
Join us for our roundtable sessions where our product experts will provide more technical deep dives and discussions on how you can use the Microsoft 365 admin center to ensure you’re getting the most out of your Microsoft 365 investment:
Karuana Gatimu and Amisha Bhatia will join you for a discussion about understanding Microsoft 365 usage across your organization. You’ll have a chance to provide feedback on our new user experience and usage features, such as new roles, analytics, and tools, and discuss how you envision using these features in your own organizations. They will also share best practices for making the most of these tools.
Emine Atayurt and Vibin Chingapurath will talk with you about best practices for keeping tabs on your Microsoft 365 environment and reacting quickly to problems. They’ll explain how you get notified about issues in your tenant that require action, show you how to tag users for early issue detection, and demonstrate advanced monitoring for service incidents. Most importantly, they’ll get your input on what the product roadmap should look like to make you successful in these areas.
Zina Ndugwa, Sonia Perunneparampil, and Samantha Kitetu will present the latest profile editor designs to understand how you might use the editor in your organization and any challenges you predict. They also want to learn what features resonate more with your organizations and how you think the profile experience can assist you in supporting hybrid work today.
We are excited to have you join us at this year’s Microsoft Ignite!
Join us for a post-Ignite Microsoft 365 admin center AMA on Tuesday, November 1st at 10:00 AM PT to ask questions about news from Ignite. Make sure to RSVP to the event in the link above!
Continue the conversation or start your own in the Microsoft 365 community as Microsoft Ignite approaches! Make sure toFollow or Subscribe to the Microsoft 365 Blog space so you don’t miss any announcements from Ignite.
This article is contributed. See the original author and article here.
From how we’re helping every employee thrive with Microsoft Viva, to new Microsoft Teams Rooms offerings for hybrid meetings, to new security and management capabilities in Windows 11—read on to learn what’s new in Microsoft 365 this month.
This article is contributed. See the original author and article here.
Connecting the Education Community
The Education community thrives on the never-ending quest for information, and the ability to share that information with others. It strengthens us, enlightens us, and can be harnessed and used for positive change in each of our lives. In today’s world, we have so many options on HOW we educate ourselves, and HOW we share that information with others. And in this digital age, the access to information and knowledge is abundant, but oftentimes can be overwhelming.
The technologies that help us enable our education are also changing, and they have become increasingly important in keeping us connected with those we teach and those who teach us. In fact, the importance that technology has in creating new ways to make information more accessible, more inclusive, and more comprehensive is at the core of what drives this tech community. As technology evolves, it’s our collective goal to ensure it changes for the better.
The End of an Era
This past month saw the industry exit of one of true pioneers in the education industry, Edmodo. For almost 15 years, Edmodo has helped strengthen the education community by creating tools that have enabled teachers to share content, distribute assignments, and manage communication with students, colleagues, and parents worldwide. And while we’d like to say a tremendous “Thank You” to the Edmodo team, we also wanted to reach out to the community to help fill the void that the loss of some of these tools may have on your classrooms.
How Teams Can Help
While technologies in this industry change, the connected classroom is still an essential part of our educational environment, and the tools and support teachers and students can utilize are important to our overall success. The entire team at Microsoft Education is dedicated to the continued support of the education community and offers a host of solutions that can help get the most out of in-person and hybrid learning environments.
For example, Microsoft Teams for Education is part of a product suite designed to empower every learner and bring everyone and everything together in one powerful communication application. It’s built with tools and features to support the evolving needs of students and teachers in both small classrooms and larger educational institutions. Microsoft Teams for Education has both free and paid subscription plans that can fit the needs of any school and provides the necessary tools and support to help you get started right away.
By combining a classroom’s communication and productivity tools in one place, Microsoft Teams enables you to:
Collaborate seamlessly by making it easy for educators to set up virtual classrooms, keep assignments and grades organized, and collaborate on any number of files in real time.
Connect virtually to make remote and hybrid learning fun and engaging. Chat, video, file sharing, and other features help students and educators connect and communicate more naturally.
Communicate securely with the ability to reach out to students, staff, parents, and guardians in a safe and secure environment, including supervised chats for students.
In addition to providing collaboration, connection and communication tools, Teams can also greatly enhance the learning experience by:
Encouraging independent learning by providing access to personalized tools that allow students to practice and learn on their own, with the help from our AI-assisted digital learning coaches and built-in progress trackers.
Developing social skills by supporting students’ emotional and social well-being and providing a safe space to navigate feelings with age-appropriate activities that promote Social-Emotional Learning (SEL).
Enhancing hybrid education by bridging the gap between in-person and remote educational environments with easy-to-use tools that make blended learning more convenient and efficient for everyone.
We understand that the school year has already begun, and that the amazing tools Edmodo brought to your classroom are going to be missed. We hope Teams can help fill some of these gaps and provide you the solutions you need in the fastest and most efficient manner. From all of us at Microsoft, to the entire education community, best of luck with the new school year, and let’s make this the best one ever, together.
This article is contributed. See the original author and article here.
CISA has released three (3) Industrial Control Systems (ICS) advisories on September 27th, 2022. These advisories provide timely information about current security issues, vulnerabilities, and exploits surrounding ICS.
CISA encourages users and administrators to review the newly released ICS advisories for technical details and mitigations:
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