Announcing two new Microsoft Dynamics 365 Fundamentals certifications!

Announcing two new Microsoft Dynamics 365 Fundamentals certifications!

by | Dec 16, 2020 | Dynamics 365, Microsoft, Technology

This article is contributed. See the original author and article here.

People in many different roles and at various stages in their careers can all benefit from the two new fundamentals certifications being added to the Microsoft training and certification portfolio: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) and Microsoft Certified: Dynamics 365 Fundamentals Finance and Operations Apps (ERP). With more and more businesses using Microsoft Dynamics 365, and a growing need for people skilled in using it to help take advantage of its potential, the opportunities for people who can demonstrate their skill with certification are also increasing. See if these two new certifications can help you advance your career.

Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

The training for this certification gives you a broad understanding of the customer engagement capabilities of Dynamics 365. It covers the specific capabilities, apps, components, and life cycles of Dynamics 365 Marketing, Sales, Customer Service, Field Service, and Project Operations, and also the features they share, such as common customer engagement features, reporting capabilities, and integration options. Exam MB-910: Dynamics 365 Fundamentals: Customer Engagement apps (CRM), which you must pass to earn this certification, measures skills in these areas. There are no prerequisites for this certification.

Is this certification right for you?

If you want to gain broad exposure to the customer engagement capabilities of Dynamics 365, and you’re familiar with business operations and IT savvy—with either general knowledge or work experience in information technology (IT) and customer relationship management (CRM)—this certification is for you.  Acquiring these skills and getting certified to validate them can help you advance, no matter where you are in your career or what your role is. Here are just a few examples of who can benefit from this certification:

  • IT professionals who want to show a general understanding of the applications they work with
  • Business stakeholders or people who use Dynamics 365 and want to validate their skills and experience.
  • Developers who want to highlight their understanding of business operations and CRM.
  • Student, recent graduates, or people changing careers who want to leverage Dynamics 365 customer engagement capabilities to move to the next level.

Microsoft Certified: Dynamics 365 Fundamentals Finance and Operations Apps (ERP)

The training for this certification covers the capabilities, strategies, and components of these finance and operations areas: Supply Chain Management, Finance, Commerce, Human Resources, Project Operations, and Business Central, along with their shared features, such as reporting capabilities and integration options. Exam-MB-920: Dynamics 365 Fundamentals: Finance and Operations apps (ERP), which you must pass to earn this certification, measures skills in these areas. There are no prerequisites for this certification.

Is this certification for you?

If you’re looking for broad exposure to the enterprise resource planning (ERP) capabilities of Dynamics 365 and a better understanding of how finance and operations apps fit within the Microsoft ecosystem—and how to put them to work in an organization—this certification is for you. People who are familiar with business operations, have a fundamental understanding of financial principles, and are IT savvy—with either general knowledge or work experience in IT and the basics of ERP—are good candidates for this certification.

By earning this fundamentals certification, you will gain the skills to solve ERP problems and you can validate those skills to current or potential employers, helping to open career doors. If one of the following groups describes you, earning this certification can benefit you.

  • IT professionals who want to highlight their broad understanding of the applications they work with
  • Technical professionals and business decision makers who are exploring how Dynamics 365 functionality can integrate with apps they’re using.
  • Business stakeholders and others who use Dynamics 365 and want to learn more.
  • Developers who want to show a deeper understanding of business operations, finance, and ERP.
  • Students, recent graduates, and people changing careers who want to leverage Dynamics 365 finance and operations apps to move to the next level.

 Exam MB-901 is being retired

The two exams associated with these new certifications, Exam MB-910 and MB-920, are replacing Exam MB-901: Microsoft Dynamics Fundamentals. Exam MB-901 will expire on June 30, 2021. After that date, it will no longer be available for you to take – only MB-910 and MB-920 will be – so if you’re currently preparing for MB-901, make sure you take and pass that exam before June 30, 2021.

Explore these two new fundamentals certifications and other Dynamics 365 and Microsoft Power Platform fundamentals certifications. While you’re looking for ways to build and validate skills to stay current and enhance your career, why not browse the 16 Dynamics 365 and Microsoft Power Platform role-based certifications too? Find a training and certification that’s a perfect match for where you are now.

Ways to mitigate post-purchase fraud during the holidays

Ways to mitigate post-purchase fraud during the holidays

by | Dec 15, 2020 | Business, Dynamics 365, Microsoft 365, Technology

This article is contributed. See the original author and article here.

With many retailers extending online holiday sales, consumers are taking advantage of the ease of shopping from home. Online shopping can also enable more impulse buying, which in turn increases the likelihood of returns and cancelations and can open the door to abuse and fraud. Merchants need the right tools and controls to help reduce fraud and maximize their holiday revenue.

Here are some proactive and reactive ways to mitigate fraud and related losses during the high-volume holiday sales season.

Do a fraud check before the order is shipped

While it is common to do a fraud check at the time of checkout for online purchases, another effective method to protect against fraud is to do an assessment before the order is ready to be shipped. This will ensure that any change in the status of orders, during the time elapsed since checkout, gets accounted for. To get an idea of the fraud vulnerabilities that exist in your system, try to identify a user placing several orders repeatedly and then canceling the orders.

Doing this additional fraud check also helps prevent the loss of goods and saves the associated shipping costs. It’s especially important for your retail business, when most of what you sell are physical goods the fraud loss could influence the overall profit efficiency of your business.

To reduce loss, you can create a segment of high purchase value products and apply a distinctive fraud strategy for that segment. In addition, if you have a manual review process in place for reviewing orders, you can control the overall manual review volume by choosing to send orders for products that experience a high-fraud rate category instead of sending all orders for review.

Frequently look for patterns in consumer purchases

While proactive ways to stop fraud are ideal, another way to detect fraud is to reactively look for patterns in bulk data from the most recent orders.

Running anomaly detection on purchase orders placed in the last hour, identifying outliers in the data, and sending those specific outliers for further investigation is a good control that complements the real-time fraud checks.

This is also a good feedback loop for the real-time systems that use artificial intelligence to improve precision and accuracy in identifying fraudulent orders. A reactive fraud strategy is a good way to supplement overall fraud controls that are already in place.

Deriving insights through reporting

In addition to responding proactively and reactively, having robust reporting can provide additional insights and enable analytics. The ability to drill down to a specific product level to review transaction lines, see the specific reason code applied, and having access to the entire journal would enable fraud analysts and investigations teams to make decisions rapidly. Setting up alerts on when specific conditions and thresholds are met for products (or markets) that have been traditionally subject to fraud gives you the ability to respond quickly and adjust fraud strategies rapidly.

How Microsoft can help reduce post-purchase fraud loss

Reactive fraud assessment features can help to identify specific vulnerabilities existing at the store, point of sale, product levels, and so on. The Dynamics 365 Fraud Prevention tool provides a risk-based ranking of staff and point of sale terminals, analyzes underlying transaction data, and helps drive investigations. It provides the ability to drill down to specific transaction lines and review what reason codes were applied by the staff at the point of sale to order. This helps fraud investigators understand which business process such as returns, cancellations, or price overrides is the most susceptible to abuse. It also helps to identify where controls are needed the most (such as region, district, or store). Running your reactive fraud processes frequently will help your overall fraud strategy to be more effective over time.

Next steps

If you are currently using Dynamics 365 Fraud Protection, you can get a fraud check in real-time. The scorecard gives you a real-time view of the performance and support tool that helps to search and investigate all transactions including risk information and history. You can also enable loss prevention, which is based on anomaly detection for protecting against the abuse that happens in relation to returns and cancellations.

The post Ways to mitigate post-purchase fraud during the holidays appeared first on Microsoft Dynamics 365 Blog.

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.