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Earlier this year, we announced the Public Preview of the latest update to the Surface Hub Operating System, the Windows 10 Team 2020 Update.


This update delivers on top customer requested features and brings new and added experiences to help customers configure, manage and collaborate on their 1st-generation Surface Hubs and Surface Hub 2S devices. Since releasing the public preview we’ve seen incredible reception from our customers who have installed the update and provided valuable feedback.


 


Today, we’re pleased to share more information about the availability of Windows 10 Team 2020 Update, based on Windows 10, version 20H2, for all Surface Hub 2S devices, starting October 27, 2020 via Windows Update for Business.


Availability for 1st-generation Surface Hubs (55” and 84”) is expected soon after, and we’ll communicate as it becomes available.


 


The Windows 10 Team 2020 Update is a feature update – which allows IT admins to control its installation using Windows Update for Business rings, similar to your standard Windows 10 update rings. Using these rings will allow organizations to stay current with the latest security updates and provide better manageability and reliability.


 


A new Bare Metal Recovery (BMR) image for Surface Hub 2S will become available on October 27, 2020 as well.     


As soon as we have the update ready for 1st-Generation Surface Hubs, a new and improved Surface Hub Recovery Tool (SHRT) will become available too.


 


For customers using Windows Update, we’ll be taking a phased approach and throttle the updates by regions/countries as detailed in the following table:


 































Phase



Start Date (week of)



Regions/Countries Involved



1



10/27/2020



NZ, Australia, Canada, Belgium, Mexico



2



11/10/2020



UK, Japan, Switzerland, Italy



3



11/30/2020



US, Germany



4



12/7/2020



Global



 


Windows 10, version 1703 (RS2) reached end of servicing on October 8, 2019, except for Surface Hub which remained in support. We extended support for Surface Hub to continue to provide our customers with security and quality updates.


As we roll out the Windows 10 Team 2020 update based on Windows 10, version 20H2, the last RS2-based security update will be distributed on December 8, 2020, at which point Windows 10 Team RS2 will reach end of service for Surface Hub.


 


Customers currently enrolled in the Windows Insiders Program (WIP) for Surface Hub and wish to leave the program can do so by BMR/SHRT their devices. Alternatively, they can choose to remain in WIP Slow (Once Windows 10 Team RS2 reaches end of servicing, we will switch to Slow ring for Windows 10 Team 2020) or Fast to continue receiving early features of the OS.


 


Prepare for the Windows 10 Team 2020 Update


The recommended update path is via Windows Update or Windows Update for Business. Customers that don’t allow their devices to receive updates from the internet and customers who wish to join their devices to Azure Active Directory or start on a clean slate can use the new Windows 10 Team 2020 BMR Image.


 


Important note on Surface Hub 2S:


When updating drivers and firmware for Surface Hub 2S, we’re updating drivers and firmware on both the compute unit (“Cartridge”) and the Touch-Display Module (TDM). It is required that both be updated at the same time to avoid driver/firmware compatibility issues. Customers should allow up to 60 minutes for the update process to complete .


 


We are committed to empowering organizations to transform their meeting spaces in today’s world. Delivering this update is an important step for Surface Hub and for our customers, especially in a time people are turning to technology, to Surface Hub to stay connected to one another and navigate hybrid and remote work environments.


 


 


 


 


 

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

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