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Editor’s note: This blog post was first published February 24 and updated with new information March 5.
As announced February 24, Microsoft began delivering the Windows 10 Team 2020 Update to first-generation Surface Hub 55” and 84” devices. We will continue to provide the Windows 10 Team 2020 Update to all first-generation Surface Hubs as a staged rollout. Using a staged rollout allows our engineers to investigate issues as they arise and ensure the highest quality update experience.
In response to recent customer feedback, Microsoft will throttle the March 2 rollout to investigate an issue listed in the known issues list. Additionally, Microsoft will start rolling out the Windows 10 Team 2020 Update for Surface Hub first-generation devices in the United States on March 9.
- Feb. 24: Surface Hub v1 with full telemetry enabled in Australia, New Zealand, Japan, Canada, Mexico, Belgium, Italy, Germany, the Netherlands, Switzerland, and UK.
- March 2: Surface Hub v1 with full telemetry enabled in all geographies except the U.S.
- March 9: Surface Hub v1 with full telemetry enabled in the U.S.
We will continue to provide updates as the rollout continues including devices without full telemetry enabled, as well as availability via Windows Update for Business. If you would like to start your Hub v1 feature update before it is offered via Windows Update, we encourage you to use the Surface Hub Recovery Tool. Instructions are provided below.
Note: If the Windows 10 Team 2020 Update does not appear in the list of available Windows Updates, you can temporarily turn on full telemetry (aka Windows diagnostics). After enabling full telemetry and restarting the device, it may take 24 hours or more before the update appears. To check, open the Settings app from the Start menu, login with an administrator account, and select Updates & Security > Check for updates.
Updating via Surface Hub Recovery Tool
As an alternative to Windows Update, all first-generation Surface Hubs can be updated from Windows 10 Team, version 1703 (RS2) to the new Windows 10 Team 2020 Update with the Surface Hub Recovery Tool (SHRT) available for download (select SurfaceHub_Recovery_v22.214.171.124.msi). When you run the SHRT tool, you will be prompted to select the 2020 Update image – aka 20H2 – as shown in the following screenshot:
For more information about using the SHRT tool including step-by-step instructions, refer to Using the Surface Hub Recovery Tool.
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