Experiencing failures for Application Insights and Log Analytics – 12/07 – Resolved

by | Dec 7, 2020 | Technology | 0 comments

This article is contributed. See the original author and article here.

Final Update: Monday, 07 December 2020 08:34 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 12/07, 07:40 UTC. Our logs show the incident started on 12/07, 03:46 UTC and that during the ~4 hours that it took to resolve the issue, some customers may have experienced difficulties accessing and querying resource data. Additionally, customers may have experienced false-positive and/or missed alerts in North Europe region.


  • Root Cause: The failure was due to an upgrade into one of our back end systems.


  • Incident Timeline: 4 Hours – 12/07, 03:46 UTC through 12/07, 07:40 UTC

We understand that customers rely on Application Insights, Log Analytics and Log Search Alerts as a critical service and apologize for any impact this incident caused.

-Sandeep
Update: Monday, 07 December 2020 04:57 UTC

We continue to investigate issues within Log Search Alerts. Some customers using Log Search Alerts in North Europe may have experienced difficulties accessing and querying resource data. Additionally, customers may experience false positive and/or missed alerts. Initial findings indicate that the problem began at 12/07 03:46 UTC. We currently have no estimate for resolution.
  • Work Around: None
  • Next Update: Before 12/07 09:00 UTC
-Sandeep

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

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