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Final Update: Thursday, 21 January 2021 10:55 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 01/21, 10:25 UTC. Our logs show the incident started on 01/21, 08:45 UTC and that during the 1hours 40 minutes that it took to resolve the issue some customers may have experienced missed alerts across regions.

  • Root Cause: We determined that a backend service responsible for processing alerts became unhealthy after a recent configuration change following a deployment.

  • Incident Timeline: 1 Hours & 40 minutes – 01/21, 08:45 UTC through 01/21, 10:25 UTC

We understand that customers rely on Azure Alerts as a critical service and apologize for any impact this incident caused.


Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

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