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Time Entry Calendar in Project Operations
Make Time Entering process a breeze using the Time Entry Calendar control for Project Operations. This is a significant improvement in the way you have been doing Time Entries thus far. The post Time Entry Calendar in Project Operations appeared first on D365...
Reimagining work: Microsoft’s vision for the future of Desktop as a Service
Our Leader position in the Gartner Magic Quadrant™ for Desktop as a Service for three consecutive years reflects our commitment to deliver a platform for business agility, resilience, and human-centric innovation. The post Reimagining work: Microsoft’s vision for the...
AI in the inbox: Are your customers ready to embrace AI-powered outreach?
If you’re in sales and concerned that AI-generated outreach email might turn customers off, you’re not alone. Many sellers worry that automated outreach can feel impersonal, potentially eroding trust and damaging relationships. But our recent study paints a different...
Tackle the future of business operations with the combined power of Microsoft 365 and Dynamics 365 Business Central
Forward-looking organizations of all sizes that are looking to grow, scale, and accomplish more with the tools that they have today understand that managing financial data alone is not enough. These businesses need tools that centralize, manage, and optimize business...
Go Beyond Offline: Introducing Online Mode for Field Service Mobile
For organizations that rely on frontline workers to service and maintain assets in the field, the offline-first experience in Dynamics 365 Field Service Mobile has long been a lifeline. Whether at factory floors, remote oil fields, or underground facilities, your...
Automate intent discovery and resolution with Customer Intent Agent
With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers. These enhancements empower organizations to leverage AI agents that not only understand customer intent but also automate the...
Expanding SMS capabilities in Dynamics 365 Contact Center
We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes. These capabilities significantly expand our global SMS footprint. Moreover, they provide businesses with...
Empowering frontier firms with the Case Management Agent
With the latest updates to the Case Management Agent (CMA) in Dynamics 365 Customer Service, Microsoft is helping organizations accelerate their evolution into frontier firms. These organizations lead by empowering AI agents to run entire business processes while...
Available today: GPT-5 in Microsoft 365 Copilot
We’re excited to announce that GPT‑5—OpenAI’s best AI system to-date—is rolling out today in Microsoft 365 Copilot and Microsoft Copilot Studio across the world. The post Available today: GPT-5 in Microsoft 365 Copilot appeared first on Microsoft 365 Blog.
Safe, transparent, measurable AI adoption with Agent hub
As AI transforms customer service, sales, and operational workflows, organizations are eager to harness its potential. However, questions about control, security, compliance, and performance linger. That’s why we built Agent hub in Dynamics 365. It’s a one-stop hub...
What’s new in Copilot Studio: July 2025
In this edition of our monthly roundup, we're recapping new features released in Microsoft Copilot Studio in July 2025. The post What’s new in Copilot Studio: July 2025 appeared first on Microsoft 365 Blog.
Diagnostics and telemetry for Dynamics 365 Contact Center voice channel
In today’s connected world, voice communication remains a cornerstone of customer engagement. Whether it’s a support call for customer service or a telehealth session with a doctor, call quality and reliability are critical. That’s where our enriched telemetry and...
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