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Copilot Cowork: Now available in Frontier
Today, Copilot Cowork—designed for long-running, multi-step work in Microsoft 365—is available via the Frontier program. The post Copilot Cowork: Now available in Frontier appeared first on Microsoft 365 Blog.
Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center
In modern contact centers, not every customer question can be resolved by a single representative. Complex interactions often require quick collaboration—bringing in subject matter experts, supervisors, or external partners—without breaking the flow of the...
All Transfer Capabilities in Dynamics 365 Contact Center
In today’s customer-focused landscape, every interaction matters. Modern contact centers must quickly connect customers with the right expert through voice, chat, or digital channels. Effective transfer options are critical—especially in multi-intent conversations,...
Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026
As organizations continue to seek ways to differentiate through exceptional customer service, many are turning to emerging agentic AI capabilities as a catalyst for transformation. However, the promise of agentic service—better experiences, greater efficiency, and...
2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio offerings
In this article Highlights from Dynamics 365Highlights from Microsoft Power Platform and Microsoft Copilot StudioUpdates to role-based agents in Microsoft 365 Copilot We’re entering a new era of AI-powered business applications, and today we’re excited to publish the...
Support Parallel Processing for Archive Jobs in Dynamics 365 Finance and Operations
We’re pleased to introduce a new capability for Dynamics 365 Finance and Operations archive with Dataverse long-term retention: parallel processing for archive jobs. This enhancement allows the Archive job scheduler to run multiple archive jobs at the same time,...
A new way of working is taking shape: Frontier Transformation
Work is changing at a structural level. Three forces are converging. The interface layer is shifting to AI assistants. Agents handle workflow orchestration. And an intelligence layer is consolidating information across structured and unstructured sources. Together,...
Powering Frontier Transformation with Copilot and agents
Wave 3 marks a new version of Microsoft 365 Copilot, moving beyond assistance to embedded agentic capabilities. The post Powering Frontier Transformation with Copilot and agents appeared first on Microsoft 365 Blog.
Copilot Cowork: A new way of getting work done
We’re excited to announce Copilot Cowork, the execution layer for Microsoft 365—delegate tasks, coordinate workflows, and stay in control. The post Copilot Cowork: A new way of getting work done appeared first on Microsoft 365 Blog.
Introducing Custom Voice for Dynamics 365 Contact Center
Customer expectations for service interactions continue to rise. They want conversations that are fast, accurate, and increasingly human. Today, we’re excited to announce Custom Voice for Dynamics 365 Contact Center. It’s a major step forward in delivering more...
Expanding global reach with Globalization Studio and new Türkiye localization in Dynamics 365 ERP
Global ERP environments are under increasing pressure. Regulatory requirements continue to evolve, compliance processes are moving to digital channels, and authorities expect structured electronic reporting delivered in prescribed formats and on local timelines. At...
SharePoint at 25: How Microsoft is putting knowledge to work in the AI era
Twenty-five years ago, SharePoint set out to help people share knowledge and work better together, a mission that today operates at extraordinary scale. The post SharePoint at 25: How Microsoft is putting knowledge to work in the AI era appeared first on Microsoft 365...
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