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Announcing End of Support for Dynamics 365 Project Service Automation (PSA) on the U.S. Government cloud
On March 19, 2024, we announced that support for Dynamics 365 Project Service Automation on the commercial cloud will end on March 31, 2025. As planned, end of support went into effect on that date. Today we are announcing the end of support for Dynamics 365 Project...
The ultimate Microsoft 365 community event returns—your front‑row seat to the future of intelligent work
This event is your front-row seat to everything new and next across Microsoft 365—with hundreds of opportunities to learn directly from product makers and connect with the best community in tech. The post The ultimate Microsoft 365 community event returns—your...
General Availability of Quality Evaluation Agent’s conversation capabilities
Quality Evaluation Agent in Dynamics 365 Customer Service and Dynamics 365 Contact Center is an AI-led evaluation framework that empowers teams to deliver consistent, scalable quality oversight and automate quality evaluations across customer interactions. Beginning...
Evaluating AI Agents in Contact Centers: Introducing the Multi-modal Agents Score
As self-service becomes the first stop in contact centers, AI agents now define the frontline customer experience. Modern customer interactions span voice, text, and visual channels, where meaning is shaped not only by what is said, but by how it’s said, when it’s...
Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center
The contact center industry is at an inflection point. AI agent performance measurement is becoming essential as contact centers shift toward autonomous resolution. Gartner predicts that by 2029, AI agents will autonomously resolve 80% of common customer service...
The Key Facets of AI Evaluation in the Contact Center
As AI becomes central to contact center operations–powering every customer engagement channel–evaluation is no longer a back-office technical exercise. Evaluation is a critical business capability directly impacting customer experience, operational effectiveness, and...
Announcing General Availability of Proactive Voice Enhancements in Dynamics 365 Contact Center
We’re excited to announce the general availability of proactive voice engagements in Dynamics 365 Contact Center, delivering enterprise-grade outbound calling for service scenarios. We want to thank everyone who participated in the preview and shared valuable...
Agentic AI for inventory to deliver: From procurement to fulfillment
When customers place an order, they expect speed, accuracy, and reliability. Behind the scenes, inventory-to-deliver processes are what makes that promise possible, helping to ensure the right products are available at the right time to meet customer expectations...
![Price Override in Project Operations | Part 2 [Understanding Change Amount effect]](https://www.drware.com/wp-content/uploads/2024/10/cropped-cropped-21688204_10213848566435612_2978963762468624084_o.jpg)
Price Override in Project Operations | Part 2 [Understanding Change Amount effect]
Here's what the Change Amount and Change Percentage mean when you are trying to do Price Overrides in Project Operations. You need to be careful and double check before proceeding. The post Price Override in Project Operations | Part 2 [Understanding Change Amount...
Price Override in Project Operations | Part 1 [Understanding Change Amount effect]
Here's how to fine the Overrides and why they calculate in such a way. The post Price Override in Project Operations | Part 1 [Understanding Change Amount effect] appeared first on D365 Demystified.
From manual work to meaningful selling: How Agentic AI is transforming Dynamics 365 Sales
Every seller knows how much time gets lost between selling moments. Information arrives in many forms—emails, screenshots, documents, handwritten notes—and turning that into structured CRM data often means manual copying, rework, or skipped fields altogether. At the...
The 6 pillars that will define agent readiness in 2026
Learn six practical ways to build and scale agents with Microsoft Copilot Studio while supporting enterprise adoption and governance. The post The 6 pillars that will define agent readiness in 2026 appeared first on Microsoft 365 Blog.
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