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Introducing Expense Agent in Dynamics 365 Business Central
Every organization—regardless of size—incurs employee expenses for travel, meals, office supplies, mileage, per diem, and more. When these expenses are managed without a structured, automated process, companies may face higher administrative overhead and compliance...
Meet Your Agentic Contact Center
For years, contact centers have shouldered some of the most persistent challenges in customer experience. They’re expected to help differentiate brands, improve customer retention, surface new revenue opportunities, and reduce frontline burnout — all while managing...
Turning customer experience into a growth engine
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. For years, customer experience (CX) leaders have navigated hard tradeoffs between better service and lower costs or faster...
Copilot’s agentic capabilities in Word, Excel, and PowerPoint are generally available
From first draft to final polish, Copilot acts as a true collaborator, taking action while you stay in control. The post Copilot’s agentic capabilities in Word, Excel, and PowerPoint are generally available appeared first on Microsoft 365 Blog.
Becoming a Frontier Manufacturing Firm: Agentic decisions across the manufacturing value chain
Manufacturing leaders today are under constant pressure: volatile demand, fragile supply networks, inventory risk, and zero tolerance for missed customer commitments. Plants must protect margins and maintain uptime while responding to disruption with incomplete or...
Trigger post-call actions using caller hang-up events
In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – logging outcomes, updating systems, triggering workflows, and ensuring compliance. Yet today, post-call actions are often delayed, inconsistent, or...
Bring your everyday business apps into the flow of work with agents in Microsoft 365 Copilot
Microsoft 365 Copilot can now bring your go-to apps directly into the conversation, which closes the gap between AI-powered insight and real, in-app action. The post Bring your everyday business apps into the flow of work with agents in Microsoft 365 Copilot appeared...
Take the Guesswork Out of Project Quoting with What-if Analysis in Dynamics 365 Project Operations
Make smarter, faster, and more confident quote decisions—right where you work. Project quoting has always required a careful balance—aligning profitability with competitiveness, staffing strategies with delivery costs, and customer expectations with business...
New and improved: Multi-agent orchestration, connected experiences, and faster prompt iteration
Learn what’s new in Copilot Studio: Multi-agent systems are now generally available, plus recent updates to the Prompt Editor and governance controls. The post New and improved: Multi-agent orchestration, connected experiences, and faster prompt iteration appeared...
Meet the Contact Center Champions Driving the Future of Customer Experience
Behind every modern contact center transformation is a group of passionate practitioners: people who don’t just adopt technology but shape how it’s used, challenged, and improved. The Contact Center Champions Community brings together these practitioners from around...
Introducing Service Agent in Microsoft 365 Copilot
A new way to bring service workflows, insights, and actions directly into Copilot Microsoft 365 Copilot is becoming the primary interface for how people get work done. As more teams rely on Microsoft 365 Copilot to retrieve information, reason over data, and take...
Invoice Schedule Types in Project Operations
Blog Post coming on 6th April 2026! Here are some Power Automate posts you want to check out – Thank you! The post Invoice Schedule Types in Project Operations appeared first on D365 Demystified.
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