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Unlock insights with Business performance analytics in Microsoft Dynamics 365
In today’s fast-paced business environment, leaders must stay ahead of ever-shifting demands while contending with fragmented data, manual reconciliations, and reactive reporting processes. Traditional analytics tools often reside outside core systems, forcing...
Update the connection limits for custom Contact Center reports
Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage data model customization and extend these analytics to fit their organizational needs. When customizing real-time analytics,...
Unlock the Microsoft Copilot Studio-powered customer survey
We are excited to announce the Copilot Studio-powered customer feedback survey in Dynamics 365 Contact Center, now in preview. Now, contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback. ...
What’s new in Copilot Studio: January 2025
Welcome to What's new in Copilot Studio. This is your go-to series for all the exciting announcements and updates from Microsoft Copilot Studio. The post What’s new in Copilot Studio: January 2025 appeared first on Microsoft 365 Blog.
Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams
We are thrilled to announce the general availability of spatial annotations in Dynamics 365 Field Service and Microsoft Teams! This milestone marks a significant step forward in enhancing mixed reality collaboration for frontline workers. Customers using Dynamics 365...
Discover the Total Economic Impact™ of Microsoft 365 E3
AI is at the forefront of today’s rapidly evolving digital landscape and top of mind for IT leaders worldwide. AI tools demand a robust foundation that improves security and privacy to keep organizations protected. Combing this secure foundation with productivity...
Essential Clean-Up Guide for Partners: 2025 Release Wave 1
Microsoft is doing some housekeeping in Dynamics 365 Business Central–and significant changes are coming with the 2025 release Wave 1 clean-up. We want you to know about these changes and how to prepare your applications. The Dynamics 365 Business Central Release Wave...
Accelerating sales with unified data in the AI era
Data is the lifeblood of decision making in the digital age. Almost every interaction a company has with a customer adds to an ever-growing data pool. For sales leaders, the challenge is transforming this raw data into actionable insights that drive delightful...
Mobile Offline Data with Application Insights
Introducing Enhanced Mobile Offline Data Monitoring with Azure Monitor Application Insights In today’s rapidly evolving digital landscape, it’s essential for organizations to have comprehensive visibility into their data. It’s particularly important for mobile...
Use Microsoft 365 Copilot to drive growth for businesses of all sizes
Across industries and companies of all sizes, people are using AI to work faster and smarter, allowing teams to spend more time on more valuable strategic work. Small and medium-sized businesses (SMBs) are leading the way, using Microsoft 365 Copilot to streamline...
End of support for Smart Assist case and knowledge suggestions
As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart Assist. Therefore, starting June 2, 2025, we will no longer support case and knowledge suggestions via Smart Assist in...
Deploy Custom Copilot to Teams as an App
Here's how you can deploy the custom copilot to Teams as an App. The post Deploy Custom Copilot to Teams as an App appeared first on D365 Demystified.
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