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The right work assignment method can improve agent satisfaction and utilization
As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. Automated work assignment in Microsoft Dynamics 365...
CISA Releases Seven Industrial Control Systems Advisories
Official websites use .govA .gov website belongs to an official government organization in the United States. Secure .gov websites use HTTPS A lock () or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure...
Academy365: The training conference arrives to Madrid!
Today, the technology sector is growing very rapidly across Europe and requires many trained, prepared, and qualified professionals to help large, medium, and small companies meet the new global challenges ahead. A report by the agency DigitalES estimates that there...
5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates
As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at the end of the day, the business-to-business (B2B) buyer is a consumer too....
CISA Adds Two Known Exploited Vulnerabilities to Catalog
CISA has added two new vulnerabilities to its Known Exploited Vulnerabilities Catalog, based on evidence of active exploitation. These types of vulnerabilities are frequent attack vectors for malicious cyber actors and pose significant risks to the federal enterprise....
Deep Dive into Teams Calling and Audio-Conferencing Capabilities & Communication Credits
Microsoft Teams has been in extensive use for collaboration features such as IM, Teams meetings, 1:1 or group calls, files collaboration, etc., and has been explored by all organizations without any additional financial costs with existing Microsoft 365 licenses. This...
Apple Messages for Business channel added to Dynamics 365 Customer Service
Now you can reach even more customers using the new Apple Messages for Business channel in Microsoft Dynamics 365 Customer Service. Customers can use the familiar Messages app on their Apple devices to connect with your service teams, confident that their conversation...
Vulnerability Summary for the Week of November 21, 2022
airbnb -- optica A remote code execution (RCE) vulnerability in Optica allows unauthenticated attackers to execute arbitrary code via specially crafted JSON payloads. Specially crafted JSON payloads may lead to RCE (remote code execution) on the attacked system...
How to avoid holiday job scams
Image as choice in Microsoft Forms
Inserting image as choices is a long expected feature from forms and quizzes users. Today, we are excited to share you can now add image as answers in Microsoft Forms. Starting from December, it will be gradually rolling out globally, hope you can explore these new...
How to build Power Apps Custom Controls using TypeScript
I recently learned about 2 exciting ways that you can use your coding skills to extend the functionality of the Power Platform. The 2 ways: Using your experience of working with APIs to build custom connectors that allow Low Code Applications to connect to...
Microsoft Student Developer Day at Microsoft Reactor India to empower & encourage students
Microsoft Student Developer Day was held at Microsoft Reactor India to empower & encourage students to share learning with the community via the Microsoft Reactor platform. We are super excited for Microsoft Student Developer Day at Reactor India! Student Dev Day...
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