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Agentic AI in retail: How Dynamics 365 powers Commerce Anywhere
Retail Frontier Firms are evolving their operating models to keep pace with increasingly dynamic markets, using AI to support more responsive and resilient decision-making and execution across commerce channels. Rather than improving individual functions in isolation,...
Permissions in Project in Project Operations
A small tweak to curtain unwarranted access to the Projects in Project Operations. The post Permissions in Project in Project Operations appeared first on D365 Demystified.
New Copy Project Experience in Project Operations
Here's what you can do while copying to a new Project. An improved version from the previously direct Copy Project feature. The post New Copy Project Experience in Project Operations appeared first on D365 Demystified.
What’s new in Microsoft Copilot Studio: November 2025
November 2025 was a busy month for Microsoft Copilot Studio, marked by major announcements at Microsoft Ignite 2025 and a wave of new features now rolling out to makers. The post What’s new in Microsoft Copilot Studio: November 2025 appeared first on Microsoft 365...
Available today: GPT-5.2 in Microsoft 365 Copilot
Today we’re excited to bring OpenAI’s GPT-5.2 to Microsoft 365 Copilot and Microsoft Copilot Studio. The post Available today: GPT-5.2 in Microsoft 365 Copilot appeared first on Microsoft 365 Blog.
Dynamics 365 sets the bar for agentic sales qualification on new benchmark
In October 2025, we announced the general availability of the Sales Qualification Agent (SQA) in Dynamics 365 Sales—a breakthrough in autonomous lead qualification. Sales Qualification Agent empowers sellers by helping build higher quality opportunity while...
Sales Qualification Agent: How we evaluated and improved AI quality with benchmarks
The Sales Qualification Agent (SQA) in Dynamics 365 Sales introduces a new class of autonomous sales AI, one that does far more than assist with drafting or summarization. SQA performs multi-step reasoning, conducts live web research, generates personalized outreach,...
Transforming how organizations run rental operations with Dynamics 365 ERP
Markets are shifting faster than traditional operating models can adapt. Customer expectations are rising. Capital constraints require every decision to deliver measurable value. In this environment, organizations that thrive are those treating business model...
The era of agentic business applications arrives at Convergence 2025
In this article From automation to autonomy: The AI-first organization1. Data: The foundation of agent autonomy2. Microsoft 365 Copilot: Your strategic productivity partner3. Agents: Plan, decide, and actPartner-built agents that extend industry workflowsConvergence...
Beyond Retrieval: How an Agentic Approach Transforms Microsoft Dataverse Search
Imagine being able to ask your CRM system a question like, “Which opportunities are likely to close this week?” or “Who has met with Ernie Kerrigan at Contoso recently?” and getting an instant, accurate answer without writing a single query or navigating through...
Advancing Microsoft 365: New capabilities and pricing update
Today we are announcing expanded availability of AI, security, and management capabilities coming to Microsoft 365 offerings in 2026. The post Advancing Microsoft 365: New capabilities and pricing update appeared first on Microsoft 365 Blog.
Microsoft 365 Copilot Business: The future of work for small businesses
We’re excited to announce the general availability of Microsoft 365 Copilot Business—a comprehensive, full-featured AI solution built for SMBs. The post Microsoft 365 Copilot Business: The future of work for small businesses appeared first on Microsoft 365 Blog.
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