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Time and Expense Agent [Production Ready Preview] – Part 1
Here's how you can get started with using Approval Agents in Project Operations! This is part 1 and part 2 will be coming soon! The post Time and Expense Agent [Production Ready Preview] – Part 1 appeared first on D365 Demystified.
Time Entry Calendar in Project Operations
Make Time Entering process a breeze using the Time Entry Calendar control for Project Operations. This is a significant improvement in the way you have been doing Time Entries thus far. The post Time Entry Calendar in Project Operations appeared first on D365...
Go Beyond Offline: Introducing Online Mode for Field Service Mobile
For organizations that rely on frontline workers to service and maintain assets in the field, the offline-first experience in Dynamics 365 Field Service Mobile has long been a lifeline. Whether at factory floors, remote oil fields, or underground facilities, your...
Automate intent discovery and resolution with Customer Intent Agent
With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers. These enhancements empower organizations to leverage AI agents that not only understand customer intent but also automate the...
Expanding SMS capabilities in Dynamics 365 Contact Center
We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes. These capabilities significantly expand our global SMS footprint. Moreover, they provide businesses with...
Empowering frontier firms with the Case Management Agent
With the latest updates to the Case Management Agent (CMA) in Dynamics 365 Customer Service, Microsoft is helping organizations accelerate their evolution into frontier firms. These organizations lead by empowering AI agents to run entire business processes while...
Available today: GPT-5 in Microsoft 365 Copilot
We’re excited to announce that GPT‑5—OpenAI’s best AI system to-date—is rolling out today in Microsoft 365 Copilot and Microsoft Copilot Studio across the world. The post Available today: GPT-5 in Microsoft 365 Copilot appeared first on Microsoft 365 Blog.
Safe, transparent, measurable AI adoption with Agent hub
As AI transforms customer service, sales, and operational workflows, organizations are eager to harness its potential. However, questions about control, security, compliance, and performance linger. That’s why we built Agent hub in Dynamics 365. It’s a one-stop hub...
What’s new in Copilot Studio: July 2025
In this edition of our monthly roundup, we're recapping new features released in Microsoft Copilot Studio in July 2025. The post What’s new in Copilot Studio: July 2025 appeared first on Microsoft 365 Blog.
Diagnostics and telemetry for Dynamics 365 Contact Center voice channel
In today’s connected world, voice communication remains a cornerstone of customer engagement. Whether it’s a support call for customer service or a telehealth session with a doctor, call quality and reliability are critical. That’s where our enriched telemetry and...
Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
For decades, growing revenue in business-to-business (B2B) sales meant expanding the sales team. More sellers, more deals. But AI is providing a once-in-a-generation opportunity to reimagine customer relationship management (CRM), and business leaders are keen to use...
Introducing the new summary experience in Dynamics 365 Sales
We’re excited to announce a major upgrade to how sellers interact with Copilot summaries in Dynamics 365 Sales. Beginning with the 2025 Release Wave 2, Copilot summaries for Opportunities, Leads, and Accounts will appear directly at the top of the record in a sleek...
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