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Tools to perform actions in Custom Copilots | Copilot Studio
Here's how you can use Tools in Custom Copilots to perform AI actions based on your inputs. The post Tools to perform actions in Custom Copilots | Copilot Studio appeared first on D365 Demystified.
Fluent v2.0 for Customer Service: A unified, modern experience
Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components. This milestone marks the completion of a comprehensive modernization effort, bringing a unified, intuitive, and visually...
Setting up Codex with Power Platform MCP Server
Here's how to first Codex extension in VS Code to Power Platform MCP Server. The post Setting up Codex with Power Platform MCP Server appeared first on D365 Demystified.
Elevate service automation with timeout rules for automatic actions
As organizations continue to scale out digital customer service, the need for reliable automation grows. Timeout rules for automatic actions help teams maintain service-level agreements (SLAs), optimize representative workflows, and deliver consistent experiences...
Enhance productivity with Copilot-recommended email templates
In today’s fast-paced digital landscape, customer service teams need speed and consistency to meet rising expectations. Copilot-powered email template recommendations deliver both by instantly suggesting the right template for every interaction helping agents respond...
Customer Feedback Survey Agent is now generally available
We are thrilled to announce that the Customer Feedback Survey Agent, powered by Microsoft Copilot Studio in Dynamics 365 Contact Center, is now generally available for the chat channel. Building on the capabilities offered in the public preview, you can now configure...
Let it close itself: Smart, autonomous case closure is here
What’s one of the most persistent challenges in customer service? The last mile. A resolution might be proposed, but what happens next often falls into a gray zone. Agents are waiting for a response, customers are going silent, SLAs are creeping past their due...
Microsoft Ignite 2025: Copilot and agents built to power the Frontier Firm
At Microsoft Ignite 2025, we introduced new capabilities in Microsoft 365 Copilot to help every customer become Frontier—including Work IQ, Word, Excel, and PowerPoint agents in chat, and Agent 365. The post Microsoft Ignite 2025: Copilot and agents built to power the...
Microsoft Agent 365: The control plane for AI agents
Whether your agents are created with Microsoft platforms, open-source frameworks, or third-party platforms, Agent 365 helps you deploy, organize, and govern them securely. The post Microsoft Agent 365: The control plane for AI agents appeared first on Microsoft 365...
Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications
In this article Transforming sales with Sales Development AgentFrom System of Record to System of ActionJoin the movement to the Frontier with Copilot, agents, and agentic business applications Frontier Firms put Copilot, agents, and agentic business applications at...
Revolutionizing customer support with autonomous case resolution
In today’s fast-paced digital landscape, customer expectations are higher than ever. They demand swift, accurate, and personalized support—without the friction of long wait times or repetitive interactions. Autonomous case resolution will redefine how support cases...
Effortlessly create and update cases with Case Management Agent
Customers expect quick and smooth help when they reach out to customer support—whether it’s about a delayed order, a product question, or a service issue. Good case management means keeping track of all these requests and associated customer conversations to make sure...
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