We are honored to announce that Microsoft Dynamics 365 Customer Insights was named a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms.

The Leadership Compass report speaks to how a customer data platform (CDP) can help organizations address the challengessiloed data, personalization, multichannel orchestration among themthat they may face when seeking to improve their customer experience. Microsoft’s customers are overcoming these challenges with Dynamics 365 Customer Insights, a recognized product-leading, innovation-leading, and market-leading CDP with comprehensive, powerful capabilities.

One Microsoft customer that is committed to a data-centric approach to its customer experience initiatives is Valencia Club de Ftbol (CF). The club is taking charge of its customer data with Dynamics 365 Customer Insights and using the CDP to help its entire organization usher in a data-driven mindset. As a result, the club is creating more meaningful and personalized fan engagement. As explained by Franco Segarra, Head of Innovation for Valencia CF, “Becoming data-driven helps everyone get more out of their job.”

Three areas of recognized leadership

Microsoft customers like Valencia CF are powering hyper-personalized, delightful customer experiences at scale by embracing the need to have a deep understanding of their customers. They are driving meaningful actions with confidence as a result of recognized leadership of Dynamics 365 Customer Insights in three areas.

1. Product leadership

The functional strengths and complete services of the Microsoft CDP empower you to get the most complete view of your customers by unifying all your customer data with ease. Best-of-breed technologies such as Microsoft Azure Data Lake and Cosmos DB power this innovation at massive scale. Customers can store many hundreds of millions of profiles within a single environment, making the CDP an exceptional powerhouse for end-to-end enterprise marketing stacks.

2. Product innovation

Microsoft customers benefit from ongoing, customer-oriented innovation that helps them meet their evolving and emerging business requirements. We are focused on differentiation and solving customer pain points with both customer-requested enhancements and cutting-edge features. We are also supporting our customers in expanding and accelerating their discovery of insights with out-of-box machine learning templates, as well as support for custom AI/ML models with Microsoft Azure Synapse Analytics. Microsoft customers are benefiting from a limitless analytics solution that significantly reduces their project development time while delivering breakthrough price performance.

3. Market leadership

Microsoft and our extensive ecosystem of more than 7,500 worldwide partners (2022) help customers solve important challenges. Our partners include ISVs building solutions on top of or connecting their solutions to Dynamics 365 and systems integrators providing customizations and integrations for customers’ unique environments. Together, we’re helping customers across industries and around the world grow their businesses by taking full control of their customer data.

We’re delighted to share the news of this recognition of Microsoft as a Market Champion. We agree with KuppingerCole’s assessment that the [Microsoft] “roadmap is ambitious, and the product vision is clear, and are closely linked to overarching activities in the Microsoft ecosystem.” In this unprecedented time of radically shifting consumer behaviors, delivering quality, highly tailored customer experiences is a path to competitive differentiation that can help lead to customer loyalty. Customer Insights is your key to engaging your customers like your business depends on it.

Learn more

To learn more about how Microsoft compared to the other technology providers included in this Leadership Compass, please access the KuppingerCole Leadership Compass, Customer Data Platforms for a complimentary copy of the report.

The post Microsoft is a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms appeared first on Microsoft Dynamics 365 Blog.

Microsoft Ignite returns live next weeka digital and in-person event in Seattle, Washington on Wednesday, October 12, and Thursday, October 13. Register today for two content-packed days where you’ll explore the future of Microsoft Dynamics 365 and Microsoft Power Platform and join other technologists in immersive learning experiences, product demos, breakout sessions, and expert meet-ups.

This year, the Dynamics 365 and Power Platform teams will showcase new and upcoming capabilities as well as demonstrate how your organization can make the most of AI and automation to streamline business processes, enhance collaboration, and improve customer and employee experiences.

Register now for the in-person or digital event. The free digital event will be the foundation of Microsoft Ignite this year, offering hours of sessions and interactive learning, Q&As with experts, live discussions, roundtables, and much more, all streaming live and on-demand, at no cost.  

Dynamics 365 at Microsoft Ignite: Essential sessions and activities

To help you plan your experience from the variety of sessions and activities, we’ve compiled some essential presentations, sessions, and viewing tips. Click the linked titles to learn more and add each event to your session scheduler.

Ignite opening keynote

Wednesday, October 12 | 9:00 AM9:50 AM Pacific Time

Join the opening keynote, hosted by Microsoft CEO Satya Nadella, for an overview of innovations that will shape the future of business.

Core Theme Session

Wednesday, October 12 | 11:00 AM11:30 AM Pacific Time
Deliver efficiency with automation and AI across your business

Learn how organizations across industries are applying AI, automation, and mixed reality to streamline business processes, enhance collaboration, and improve customer and employee experiences. You’ll get a first-hand look at how products like Microsoft Viva Sales, Microsoft Digital Contact Center Platform, and Microsoft Power Platform rapidly enable AI and automation with modern capabilities.

Into Focus

Wednesday, October 12 | 3:00 PM3:40 PM Pacific Time
Business Applications Into Focus: Biz Apps 2022 Release Wave 2 Launch

Don’t miss this first look at the new Dynamics 365 and Power Platform innovations coming to market. We’ll debut new technologies not previously announced, as well as give you a first look at innovations in release wave 2features that are planned for release between October 2022 and March 2023. We’ll also spotlight organizations that will use these new technologies to drive better operational outcomes and customer success.

Dynamics 365 breakout sessions

After the keynote, learn what’s new and on the horizon for Dynamics 365 in these featured sessions:

Wednesday, October 12 | 11:05 AM11:30 AM Pacific Time
Re-energize your workforce in the office, at home, and everywhere in between

In today’s shifting macroeconomic climate, technology can help organizations in every industry overcome challenges and emerge stronger. From enabling hybrid work to bringing business processes into the flow of work, learn how Microsoft 365 helps organizations deliver on their digital imperative, so they can “do more with less.”

Wednesday, October 12 | 2:00 PM2:30 PM Pacific Time
Jumpstart your physical operations transformation with technologies built for the industrial metaverse

Explore what the industrial metaverse means today and where the technology is headed. From autonomous automation to connected field service and mixed reality to digitization of connected environments, we’ll showcase a maturity model that you can use to guide your implementation over time while solving business challenges each step of the way. We’ll also share how innovative customers are using this technology now to secure a competitive edge and build for the future.

Wednesday, October 12 | 12:00 PM12:40 PM Pacific Time
Microsoft Viva: Latest innovations and roadmap for the new digital employee experience

Hybrid work presents new challenges for engaging, motivating, and growing a workforce. IT leaders and human resources (HR) leaders have an opportunity to partner on a more advanced digital experience to support various ways of working. We’ll explore how Viva puts people at the center, connecting them to company information, communications, workplace insights, knowledge, and learning. Product leadership will share the latest innovations from Viva to prepare your organization for the new digital employee experience, today. 

Wednesday, October 12 | 12:00 PM12:35 PM Pacific Time
Unlock new customer experiences with NLP at scale

Organizations around the world use Microsoft’s natural language processing (NLP) capabilities to simplify tasks and support human connection, from helping employees better understand customer needs to helping customers find information more quickly. Learn why technology leaders are doubling down on NLP, and get a deeper understanding of NLP capabilities available across Dynamics 365 and Microsoft Azure Cognitive Services that can help transform customer and employee engagement at scale.

Wednesday, October 12 | 2:00 PM2:30 PM Pacific Time
Create rich connections and customer experiences with Microsoft Teams Phone and contact center capabilities

Staying connected with colleagues, partners, and customers is more important than ever. Join us to learn how Teams Phone and contact center capabilities for Teams can create richer communications while helping organizations turn customer service into a team sport. We’ll share the latest updates on our mobility innovation and discuss how organizations are using Teams Phone enterprise-grade calling.

Attend live or watch on-demand

In addition to the live streams above, each segment will be rebroadcasted throughout the event. The key segments are open to everyone, but we encourage you to register in advance to unlock the full Microsoft Ignite experiencefrom digital breakout sessions with live Q&As to conversations with Microsoft experts and your global community.

More to explore

Microsoft Ignite will include live segments and Q&As, available across time zones. Check out all of the events and activities hosted by our team of experts:

• Ask the Experts: An opportunity to ask questions at sessions with experts in cloud, desktop, mobile, and web development for specific guidance on your project or interests. 
• Table Topics: A live discussion with the community on camera and in chat. Get inspired by community experts,learn best practices, and share helpful resources with other attendees. 
• Local Connections: An opportunity to engage with attendees local to you, no matter where you are in the world. Dedicated time to help find developers, Microsoft experts, and partners with similar interests in your area. 
• Learn Live: Guided online content with subject matter experts to direct you through Microsoft Learn modules that you can complete on your own at any time. 
• Product Roundtables: Two-way discussions direct with Microsoft engineering. 
• Cloud Skills Challenge: A collection of interactive, online learning modules to complete for a chance to earn a free certification exam. 
• One-to-One Consultations: A unique opportunity to connect with an expert during the event to get the technical answers you need. These 45-minute sessions provide the event’s only one-to-one setting.

Get the most of your Microsoft Ignite experience

Be sure to follow Microsoft Ignite on LinkedIn and Twitter to stay up to date and connected with the community, and register for Microsoft Ignite today.

The post Your guide to Dynamics 365 at Microsoft Ignite 2022 appeared first on Microsoft Dynamics 365 Blog.

Intrastat is the system the European Union (EU) uses to collect statistics on the trade in goods among EU member nations. Microsoft Dynamics 365 Business Central customers that operate in the EU can use the Intrastat Report to meet their monthly reporting requirements. With 2022 release wave 2 of Business Central, we’re introducing a redesigned Intrastat reporting experience with extended features. Here’s what you need to know.

Test in a sandbox first

The new experience is disabled by default. You’ll need to enable it on the Feature Management page in Business Central. We suggest you enable and test it in a sandbox environment with a copy of your production data first. Once you activate the new user experience in your production environment, you can’t go back to the old Intrastat functionality.

New Intrastat reporting experience

The old Intrastat Report was based on journals. In the new report, you’ll see a list of entries, and when you create a new Intrastat Report, it opens on the document page.

Additionally, Intrastat reporting is no longer part of the base application, but is now an extension.

Enhanced functionality

• Data Exchange Framework for reporting. Almost all EU countries require a file for reporting. Previously we created a hardcoded file. Now we use the Data Exchange Framework, and you can easily create timestamped files for export. We include prepared formats for countries for which we have localizations. You can change the out-of-box report or make your own, especially if we don’t have a localization for your country.

• Configurable Checklist Report. After you fill in the Intrastat Report, you can run a configurable Checklist Report to make sure the information you entered is correct, and that all fields you indicated are mandatory have been entered.
• Fixed asset reporting. You can also include fixed assets in your report.
• Weight and supplementary unit management. For both goods and fixed assets, you can easily configure the weight and supplementary unit of measure and, if needed, recalculate weights and supplementary units without changing any other values.
• Manual corrections. You can manually correct your lines, and edited lines are indicated.
• More report configuration options. The new Intrastat Report configuration has more options, and you can also adjust your reporting in the Data Exchange Definition settings. You can set file export preferences, default values, which country will be the base for reporting, how to treat VAT numbers, and more.
• Service Declaration is coming soon as a separate app. Service Declaration, or Intrastat for Services, will be available in November 2022 as a separate app. Business Central will report services that come from the purchase and sale of items configured as services, resources, and item charges.

Technical information

• Now modularized and open source. With the new Intrastat application, the Business Central development team continues to apply the strategy of modularizing the common application layer (base application). At the same time, we’re providing more capabilities for partners to contribute by making both the Intrastat app and report formats open source.

• Developed for extensibility. The central part of the design is the Intrastat core app. The app allows a partner to define business in two ways:
  • Use the app logic with the report format exposed through the Data Exchange Framework to generate the report
  • For a heavily customized solution, define logic through the standard report configuration on the VAT Report Configuration page (suggest lines, content, response handler, and validation object)

    To support extensibility, the app has 47 integration events. If you need to submit more than that, use the standard process.

• Customizable formats. After receiving many requests to allow easier report format modifications, we decided to expose the format through the Data Exchange Framework to support text and XML files. Microsoft will continue to provide changes in accordance with local market law requirements, but users may customize the format and keep their own version of the format definition. The Intrastat core application will have a common format defined in DataExchDefMap.xml in the AppResources folder.
• Country formats. The Intrastat core extension supports all countries and follows the existing Intrastat logic. For several countries, the required Intrastat format is significantly different. Microsoft is releasing country-specific apps, which will be developed on top of the Intrastat core app. Both Intrastat core and country apps will be preinstalled by default but must be enabled in Feature Management. Developers can choose to develop their solution on top of a common application layer, the Intrastat common application, or an Intrastat country app.
• Open-source app. Our goal is to open the source code completely, both the app code and report formats. The formats will be exposed as Data Exchange Framework schema and shared through GitHub. Like other first-party apps, the app code will be available on GitHub at ALAppExtensions/Apps/W1 at main microsoft/ALAppExtensions (github.com).

When will the new Intrastat reporting experience be available?

The new Intrastat experience is available starting in October 2022 with 2022 release wave 2 for all countries using the W1 version and country apps for Austria, Spain, and Sweden. Other country-based apps for Microsoft localizations only will be available in November 2022. Service Declaration will be available as an additional app in the same release starting in November.

For EU countries without Microsoft localization

What if you’re in an EU country where Microsoft doesn’t provide localization? In that case, partners can start by adding country-based features on top of the Intrastat core app as soon as the W1 version is available.

If you see some obstacles in this process, please contact us. Our intention was not to create a new Intrastat only for Microsoft localizations, but to create a solution that our partners can easily extend to meet local requirements.

Action needed

You should transition to the new Intrastat app soon. The existing Intrastat functionality will be supported until 2023 release wave 2 to provide enough time for a smooth transition. However, we encourage Business Central customers to move to the new Intrastat app before then.

Important notes:

• Existing Intrastat functionality is being deprecated. The Intrastat objects in the base application (27 in total) will be tagged for obsoletion and will be available until 2023 release wave 2.
• The transition process is one-directional. Once you move to the new Intrastat app, users will not be able to return to the old experience.
• No data will be transferred in the transition.
• There is no overlap between the existing and new Intrastat objects, so there is no risk of data corruption.
• Users who try to access existing Intrastat pages will be redirected to the new experience.
• To modify the assisted setup, use the following setting:
  [EventSubscriber(ObjectType::Codeunit, Codeunit::"Feature Management Facade", 'OnAfterFeatureEnableConfirmed', '', true, true)]

Learn more

For more information about the new Intrastat reporting experience, read the documentation:

Work with Intrastat Reporting – Business Central | Microsoft Learn

Set Up Intrastat Reporting – Business Central | Microsoft Learn

Learn about more globalization features in Dynamics 365: Reduce complexity across global operations with Dynamics 365 – Microsoft Dynamics 365 Blog

New to Dynamics 365 Business Central? Try it for free.

The post Intrastat reporting redesigned in Dynamics 365 Business Central appeared first on Microsoft Dynamics 365 Blog.