New on Microsoft AppSource – July 27, 2023

New on Microsoft AppSource – July 27, 2023

This article is contributed. See the original author and article here.

In this post collected from https://appsource.microsoft.com/blog, the Microsoft AppSource ecosystem welcomes 112 new offers.




















































































































































































































































































































































































































Get it now in our marketplace


AdvancedPeopleDirectory.png

Advanced People Directory: Advanced People Directory is a SharePoint Framework (SPFx) webpart designed to display people information from across your organization. The webpart lets you search by multiple attributes and return basic information, linked documents, and an organization chart.


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Agile Retail Analytics Dashboards on Power BI: Agile Analytics Retail dashboards use Microsoft Power BI and Azure services to centralize data from financial, operational, and other business areas and deliver insights into product performance, sales growth, and more.


B2BTelecomSalesandProspectingDashboardforSchoolsandLibraries.png B2B Telecom Sales and Prospecting Dashboard for Schools and Libraries: WCG’s FCC Form 471 dashboard, built on Microsoft Power BI, provides a comprehensive view of telecom contracts and pricing for schools and libraries.
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Commerce 365 for EasyPost: NVision’s Commerce 365 for EasyPost integrates Microsoft Dynamics 365 Business Central with EasyPost, simplifying shipping. The API lets you quickly connect with over 100 carriers, automatically create shipments, and support high volumes through batch processing.


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Commerce 365 for EasyPost – Tasklet Mobile WMS Module: NVision’s Commerce 365 for EasyPost – Tasklet Mobile WMS app lets EasyPost users create and request carrier labels using Mobile WMS without needing to switch to Microsoft Dynamics 365 Business Central.


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Commerce 365 for Sendcloud – Tasklet Mobile WMS Module: NVision’s Commerce 365 for Sendcloud – Tasklet Mobile WMS app lets Sendcloud users create and request carrier labels using Mobile WMS without needing to switch to Microsoft Dynamics 365 Business Central.


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Custom Defined Fields for Purchase Requests: The Custom Defined Fields for Purchase Requests app for Microsoft Dynamics 365 Business Central allows you to add up to 32 custom fields in different cards belonging to purchase requests.


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Design Engine App for Dynamics 365 Business Central: Design Engine lets you simplify ERP for employees working in production and logistics environments with Microsoft Dynamics 365 Business Central. Employees can easily access ERP data, simplify goods handling, and more.


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Dynasoft Friendly Banking: Automate banking operations, get real-time statement imports, and eliminate manual tasks with the Dynasoft Friendly Banking app for Microsoft Dynamics 365 Business Central. This app is available in English and Spanish.


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Easy Item Tracking for Good Looking Documents: Fenwick’s Easy Item Tracking connector extends Microsoft Dynamics 365 Business Central, Good Looking Documents, and Easy Item Tracking to add item tracking information from Good Looking Documents to reports.


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Inventory Shelf Life: Available in French and English, the Inventory Shelf Life app by FoodCloudPlus lets you use Microsoft Dynamics 365 Business Central to easily create and assign controls to customers and items. Food manufacturers and distributors can reduce the risk of returned products and unhappy customers.


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Item Restriction Management: Available in Traditional Chinese and English, Item Restriction for Microsoft Dynamics 365 Business Central lets you block the sale of certain items to specific customers and regions based on trade agreements, internal rules, and more.


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Job Queue Manager: The Job Queue Manager app for Microsoft Dynamics 365 Business Central is designed to run job queue entries in a specific order and email their status. This app is available in English and Dutch.


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Kani Payments Reporting and Reconciliation: Kani is a Microsoft Azure-based reporting and reconciliation platform designed to help finance technology and payments companies automate back-office tasks such as reconciliation, reporting, and compliance enforcement.


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Meeteo: Improve Your Microsoft Teams Meetings: Available in French, Meeteo is available as software as a service combined with an add-in for Microsoft Teams, delivering advice before, during, and after meetings through the provision of agendas, surveys, participant lists, and more.


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Navitec Digitoo Bridge: Available only in Czech, Navitec Digitoo Bridge integrates Microsoft Dynamics 365 Business Central with Digitoo, allowing you to transfer purchase documents and extracted metadata from them into Dynamics 365.


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NCVV VAT Registration Number Validation: Available in German and English for Austria, the NCVV VAT Registration No. Validation app helps you maintain master data for customers, debtors, and creditors in Microsoft Dynamics 365 Business Central.


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Notify User: The Notify User app for Microsoft Dynamics 365 Business Central allows you to assign a user to notify while saving a note for any record, such as customer cards and sales orders.


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Over Shipping: Available in French and English, the Over Shipping app by FoodCloudPlus enhances Microsoft Dynamics 365 Business Central, letting you set and control tolerance percentages for items, customers, and combined levels, allowing for greater customization and control.


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Pazo: Pazo is mobile-first operations management platform for retail and frontline workforces. Available as software as a service, Pazo lets you ensure all tasks, audits, and inspections are compliant.


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Powerblox Advanced Pricing and Discounts: The Powerblox Advanced Pricing and Discounts app for Microsoft Dynamics 365 Business Central lets you manage prices and reductions, create discount groups for customers, and always have a clear overview of your margins.


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Powerblox Inbound Logistics: The Powerblox Inbound Logistics app for Microsoft Dynamics 365 Business Central lets you set advanced warehouse functions. The app lets you manage incoming tracks per gate, manage stock at logistic unit levels, manage outgoing logistics processes, and more.


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ProE-SCM 365 Workflow: Available in German and English, YAVEON ProE-SCM 365 Workflow enhances Microsoft Dynamics 365 Business Central to simplify management of customer credit, automate system actions, control processes, and more.


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Quality Inspector: Quality Inspector by Insight Works is a comprehensive quality control app for Microsoft Dynamics 365 Business Central. The customizable entry forms and multiple inspection types enhance product quality, reduce costs, and help maintain compliance.


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Rillion Connect: Rillion Connect streamlines invoice approval processes for purchase orders (POs) and non-POs by integrating Microsoft Dynamics 365 Business Central with the Rillion invoice automation platform. Reduce invoice processing costs and speed accounts payable approval times.


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Safe & Smart Audit Management Software: The Safe & Smart Audit Management System is designed to automate various operations and enhance your audit department. The software as a service solution streamlines processes, facilitates collaboration with external auditors, improves internal controls, and more.


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Safe & Smart Core Insurance System: The Safe & Smart Core Insurance System provides integrated functionality for processing and delivering insurance products. The software as a service solution was designed for a range of insurance industry users and addresses the need for a streamlined and efficient insurance management system.


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Sales Stage Tracker for Dynamics 365: The Sales Stage Tracker app for Microsoft Dynamics 365 lets you record and analyze time spent in each stage of a sales opportunity. The app helps you identify and optimize slowdowns, shortening time to close, increasing revenue, and enhancing efficiency.


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Share-Effect Flow Connector: The Share-Effect Flow Connector lets you manage terms in Microsoft 365 as part of your organization-wide enterprise content management strategy. Sync terms with entities from ERP and CRM systems, tag documents, and automate business processes in SharePoint Online.


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TAPP for GoCardless on Dynamics 365 Business Central: Bluefort’s TAPP for GoCardless enhances Microsoft Dynamics 365 Business Central and GoCardless, enabling no-touch direct debit payments and payment automation, increasing the efficiency of your invoicing and payment collection.


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Temporary Traffic Management: Road Direct’s eBoard temporary traffic management (TTM) software lets you view all job books from any device and location. The Microsoft Azure-based solution includes team management, time recording, and equipment tracking,


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Wise Card: Available in Icelandic and English, Wise Card enables users of Microsoft Dynamics 365 Business Central to fetch credit card entries for corporate purchasing cards from Valitor and Rapyd. This app is available in Iceland.


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Workshop Employee Communications Webpart for SharePoint: The Workshop webpart lets you add feeds to your Microsoft SharePoint site from Workshop, an employee communications platform for human resources, public relations, and internal communications professionals.



Go further with workshops, proofs of concept, and implementations


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Catalyst Envisioning Workshop for Annata 365: Fellowmind will help you discover the potential gains to be realized by implementing Annata 365, built on Microsoft Dynamics 365 Supply Chain Management. Learn how Microsoft and Annata can accelerate your digital transformation.


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Collaboration on Microsoft 365: 6-Week Implementation: Available only in Japanese, Hitachi will deliver information sharing, document management, collaborative content creation, video conference, and real-time communication through cloud services built on Microsoft 365.


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Complete MXDR Powered by Microsoft Sentinel: KiZAN will help you rapidly improve your security posture and protect against cybersecurity threats by implementing and continuously monitoring, detecting, and responding to security incidents by using Microsoft Sentinel, Microsoft 365 Defender, and Microsoft Defender for Cloud.


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Crayon Voice Services Powered by Microsoft Teams: 12- to 14-Week Implementation: Crayon will guide you through all phases of your Microsoft Teams Voice project to save you time, simplify administration, and ensure compliance with audit requirements.


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Data & Analytics: Using a mesh concept, Concurrency will help you define a modern data framework, understand priority initiatives, and accelerate data outcomes with an accessible and governed data estate built on Microsoft Power BI.


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Databricks on Azure: 1-Week Training: DEX Consulting will show you how to use Microsoft Azure Databricks for data cleaning, processing, and workflows. The session covers how to use Databricks for collaboration on Microsoft 365 and integration with the Microsoft Power Platform.


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Databricks on Azure: 4-Week Assessment: DEX Consulting will analyze your current data environment and identify how you can use Microsoft Azure Databricks to improve your data cleaning, processing, and workflows. This session covers options to improve existing Databricks instances or migrate to a new system.


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Databricks on Azure: 4-Week Implementation: DEX Consulting will implement Microsoft Azure Databricks according to your needs. This offer includes analysis of current data systems, design and construction of functional workflows, integration, testing, go-live support, and maintenance.


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Digital Workspace Provisioning – Setup Consult: Ascend Technologies will help you simplify user setup and onboarding, improve security, and maintain Windows consistency throughout your organization by implementing its Zero-Touch Laptop Provisioning.


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DX Human Resources Development: 1-Month Training: Available only in Japanese, Fixer’s DX Small Starter Kit is an intensive training service for human resources developers. Learn how citizen developers can use the Microsoft Power Platform to further human resources strategy.


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Dynamics 365 Customer Service: 3-Month Implementation: AW will optimize your business processes by implementing Microsoft Dynamics 365 Customer Service. This offer includes project planning, analysis of your requirements, dedicated training, and more available in Spanish.


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GDPR Data Anonymization Function: MS POS Poland will implement its solution, built on the Microsoft Power Platform and Dynamics 365, to ensure that your company is compliant with the GDPR right to be forgotten. The solution enables data obfuscation and anonymization.


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Google Workspace to Microsoft 365: Migration: Vistas Cloud will migrate your emails, contacts, calendars, and documents from Google Workspace (formerly G-Suite) to Microsoft 365. This offer includes Microsoft 365 configuration, administrator training, and post-migration support.


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Intelligent Migration to Microsoft 365: Innovative Driven’s Intelligent Migration services help you realize a modern, secure, and collaborative solution built on Microsoft 365. Migrate your file share content to Microsoft 365 and gain greater insights into your data while lowering risk.


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KPMG Employee Experience Enabled by Microsoft Viva: Drawing on its experience with customer relationship management and consulting, KPMG will design and implement an employee experience solution on Microsoft Viva that incorporates key elements from Microsoft 365 to increase employee productivity.


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Live Chat and Bot Services on Dynamics 365: 5-Day Implementation: Adastra will review your current environment including integrations, customizations, and business processes, then configure live chat and bot services on Microsoft Dynamics 365 Customer Service.


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Microsoft Cloud for Nonprofit Fundraising & Marketing: 12-Week Implementation: MISSION CRM’s MIYM (Make It Your MISSION) implementation uses a phased approach to help your nonprofit launch a complete solution built on Microsoft Cloud for Nonprofit and Dynamics 365 Marketing.


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Microsoft Viva Connections: 6-Week Implementation: Persistent will build a one-stop employee gateway on Microsoft Viva Connections to enhance your employee engagement, improve communications, foster meaningful relationships, and make accessible relevant communications, communities, and tools.


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OpenAI and the Power Platform: 1-Week Training: Designed for people who lack extensive experience with artificial intelligence (AI), DEX Consulting’s training will show you how to use the Microsoft Power Platform, Azure AI services, and OpenAI models together.


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OpenAI and the Power Platform: 4-Week Assessment: DEX Consulting will analyze your current environment, design a solution, and deliver an execution plan to enhance your organization’s processes through the addition of artificial intelligence (AI) capabilities combined with the Microsoft Power Platform and OpenAI.


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Protect and Govern Sensitive Data for Financial Services: 4-Week Workshop: Protiviti will help you understand, discover, and assess data in your Microsoft 365 environment. Mitigate privacy and regulatory risks and accelerate your compliance journey with Microsoft Purview.


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Res@Place: 2-Week Pilot: Neos-SDI will implement Res@Place, its solution built on the Microsoft Power Platform to manage office space reservations and contact tracing. This solution is available only in French.


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SSC Endpoint Management with Security Workshop: SCC will help you understand how Microsoft 365 E3, Microsoft Intune, and Microsoft Defender for Endpoint can manage and secure user devices, apps, and identities.


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Teams Voice: Implementation: Connection will help you replace your legacy PBX system with Microsoft Teams Voice. This offer includes a network readiness assessment, phone system design, number porting, feature configuration, and more.


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UNITE: Secure Core_: Implementation: Infinity Group will implement its UNITE: Secure Core_ to simplify management of your security infrastructure via Microsoft Defender for Business. Get proactive monitoring, updates, and protection for your business identities, applications, devices, and data.


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Viva Employee Experience 1-Hour Workshop: NewTech will show you how Microsoft Viva apps can increase employee communication and engagement, align organizational areas, and grow employee skills. You will also learn about what already is included in your current Microsoft 365 license.



Contact our partners


365Construction Advanced
ABILITY.Connect for ELO
ADVWIN PLUS
Axians Office Booking
Bank Management Software
BIT Cloud
BIT Hyper Automation
BSS.Service for Dynamics 365 Business Central
Call Queue Extended for Microsoft Teams
Couriers Integration Base
Data Security: 5-Day Assessment
Dynamics 365: 1-Week-Assessment
Dynamics 365 Business Central: 2-Week Assessment
Dynamics 365 Health Check: 4-Week Assessment
Dynamics 365 Project Operations: 4-Hour Assessment
Electronic Payment Processing
ERP Modernization on Dynamics 365 Business Central: 1-Day Assessment
Exotel Cloud Contact Center – Ameyo XTRM
FAN Courier Integration
Global Managed Service for Azure and Dynamics 365: 1-Day Assessment
KSV1870 Integration for Dynamics 365
Licensing Product on the Power Platform
Lumos 365 Joint Venture
MazikCare Care Planner
MES – Shop Floor Barcode Data Collection
Microsoft 365 Security: 3-Week Assessment
Microsoft 365 Security Posture: 10-Day Assessment
Microsoft 365 Security Review: 1-Week Assessment
Microsoft 365 Tenant Health Check
Migration to Microsoft Cloud for Nonprofit: 3-Week Assessment
MNP 311 Technology and Dynamics 365: Assessment
Modern Workplace for Healthcare: 4-Week Assessment
Optimize Microsoft 365: 1-Week Assessment
Phonebook App
ploydo for Microsoft Teams
Power Plant Maintenance
Power Platform and Enterprise Maturity: 3-Week Assessment
Risk Assessment Service: 3-Month Evaluation
Sentient.io Quality Inspection for Manufacturing
Singular Real Estate
Swirl Metasearch
Swisscom Mobile Telephony for Microsoft Teams
Tableau Metadata Accelerator to Power BI: 4-Week Migration Assessment
Teams Rapid Readiness: 3-Day Assessment
TeamSystem HR
Topo Solutions – Supply Chain Management Platform
Warehouse Management System (WMS)
Wellbeing.ai
WiseFish Norway Customs Link
Wove Platform
XCCommerce Promotion Management and Execution

 


Stay up to date


AppSource is continually expanding the library of line-of-business apps that work with Microsoft products and technologies. Be sure to check out the full app library to see how Microsoft’s partner ecosystem is working to support businesses across industries and regions.

New on Microsoft AppSource – July 12, 2023

New on Microsoft AppSource – July 12, 2023

This article is contributed. See the original author and article here.

In this post collected from https://appsource.microsoft.com/blog, the Microsoft AppSource ecosystem welcomes 112 new offers.

























































































































































































































































































































































































































































































Get it now in our marketplace


Agile Marketing Analytics - Power BI Dashboards.png

Agile Marketing Analytics – Power BI Dashboards: Agile Analytics’ marketing dashboards provide an instant solution to your data analysis needs, enabling you to convert mass amounts of data into actionable insights that help you better understand your overall performance and make better-informed business decisions.


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Aptean Accelerate Bundle Beverage Drink-IT edition – Manufacturing: Designed to help alcoholic beverage manufacturers streamline business, Drink-IT for Microsoft Dynamics 365 Business Central addresses unique industry challenges, including tax management, sales and purchase conditions, and event management.


Aptean Accelerate Bundle Beverage Drink-IT edition - Wholesale and Distribution.png Aptean Accelerate Bundle Beverage Drink-IT edition – Wholesale and Distribution: Designed to help alcoholic wholesalers and distributors streamline business, Drink-IT for Microsoft Dynamics 365 Business Central addresses industry challenges, including tax management, sales and purchase conditions, and alcohol balance.
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Aptean Advanced Check Management for Food and Beverage: Aptean Advanced Check Management extends the check printing features in Microsoft Dynamics 365 Business Central, increasing the productivity of accounts payable personnel and enabling you to apply brand imagery and signatures.


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Aptean Claims for Food and Beverage: Aptean Claims for Food and Beverage helps you manage sales and purchasing processes more efficiently, enabling you to easily create and manage return orders and credit memos for sales and purchasing without leaving Microsoft Dynamics 365 Business Central.


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B2F Consignment Management: Available in Turkish and English, B2F Consignment Management for Microsoft Dynamics 365 Business Central helps you manage the sales of products you receive on consignment from suppliers or that you sell on consignment to customers.


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bossPayment LSV: The LSV extension for Microsoft Dynamics 365 Business Central enables you to use bossPayment to create a direct debit file in the PAIN.008 format of the ISO20022 standard, automating and simplifying the process of collecting outstanding invoices. This application is available only in German.


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CBS SIFO Leasing: Cloud Business Solutions SIFO Leasing automates the routine processes of sending collection notices and mass messaging for marketing, integrates with banks for online payments, and includes virtual office tools for customers. This application is available only in Spanish.


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COSMO Process Manufacturing Pack: COSMO Process Manufacturing Pack is an industry software bundle for Microsoft Dynamics 365 Business Central that makes it easier to develop, produce, and track process-manufactured products.


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DocSolutions for MES: DocSolutions for MES connects your ERP system to your content management system, enabling you to store, organize, and share your documents and manufacturing execution systems (MES) files in Microsoft Dynamics 365 Business Central.


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Easy Item Tracking: Easy Item Tracking lets you edit and view item tracking lot/serial numbers and expiration dates in Microsoft Dynamics 365 Business Central documents, journal lines, and item reclassification journals, allowing you to better manage inventory levels, track stock movement. and reduce errors.


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Elfsquad CPQ for Power BI: Elfsquad’s application connects your Elfsquad Management System data to Microsoft Power BI using an OData connection, enabling you to dive into your manufacturing data and extract valuable insights and trends.


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eloomi Learning Management System: Anchored in simplicity and continuous innovation, eloomi is a modern learning experience solution designed to help you streamline your onboarding, upskill and reskill your talent pool, manage compliance, and drive true people development.


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EV Fashion Intercompany: Tired of complex intercompany setups? EV Fashion Intercompany for Microsoft Dynamics 365 Business Central makes managing activities across interconnected companies easier than ever. This application is available in Danish and English.


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Exobe Device Insight: Designed for Microsoft Intune users, Exobe’s report for Microsoft Power BI provides insights into device compliance and encryption across your organization so that you can quickly identify areas of concern and act as needed.


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Flex DocFinance Connector: Connect the Flex Finance and Flex Starter apps with DocFinance and Microsoft Dynamics 365 Business Central to allow the exchange of data necessary for the management of treasury and main banking operations. This application is available in Italian.


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Flex EI: Flex El from Divimast enables organizations to manage Italian electronic invoicing through Microsoft Dynamics 365 Business Central. This application is available in Italian.


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Flex Finance: Ideal for general ledger management, Flex Finance complements the standard functionalities of Microsoft Dynamics 365 Business Central and is integrated with leading treasury software and corporate banking services such as DocFinance. This application is available in Italian.


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FLYX Digital Loyalty: FLYX is an API-based solution that empowers businesses with the speed and flexibility needed to increase customer loyalty and drive traffic to stores. Build creative, personalized digital loyalty experiences that meet your customers’ expectations.


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Item Import Tool: Apply IT Clad’s template when you create an item in Microsoft Dynamics 365 Business Central to ensure the proper item type, category code, replenishment system, base unit of measure, and other important fields are populated correctly.


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ModeXpress Integration: Supported in Belgium and the Netherlands ModeXpress Integration for Microsoft Dynamics 365 Business Central helps you manage shipments and receipts, delivering full control and visibility over your logistics to ensure reliable delivery of products and efficient management of incoming stock.


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Mrkt Point of Sale: Whether you’re a mobile or fixed retailer, small business owner, or part of a large corporation, the MRKT point of sale solution provides seamless integration and automation to streamline workflows and boost performance.


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Multi-Entity Management: Multi-Entity Management for Microsoft Dynamics 365 Business Central centralizes and automates the processing of purchase orders, receipts, payroll, invoices, and more to maintain data integrity and reduce the potential for human error.


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Ongoing WMS Connector: Connect Ongoing WMS to Microsoft Dynamics 365 Business Central via the Golden EDI Integration Platform to increase efficiency in your warehouse or outsource the warehousing to one of the third-party logistics providers using Ongoing WMS.


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Packing List: Designed to help you manage packing lists used for shipping and receiving, the Packing List add-on for Microsoft Dynamics 365 Business Central extends item cards with packing list information and enables you to assign lists to customers and vendors.


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Powerblox Lifecycle Management: Powerblox Lifecycle Management helps you manage the lifecycle of your items, customers, and vendors in Microsoft Dynamics 365 Business Central. Prevent the production, transfer, and ordering of discontinued items, prevent purchases from certain vendors, and more.


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Powerblox Warehouse Scanning: Powerblox Warehouse Scanning for Microsoft Dynamics 365 Business Central enables you to register all your warehouse transactions on a mobile scanner. Automate your warehouse operations, define which users can perform which tasks, and more.


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Purchase Requisition: The Purchase Requisition extension helps automate the procurement request process that flows from different functions of an organization to the procurement department by sending all users’ procurement requests through Microsoft Dynamics 365 Business Central.


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QE Approval Workflow: QE Approval Workflow facilitates and streamlines the workflow approval process in Microsoft Dynamics 365 Business Central, automating manual processes and reducing the time and errors associated with manual approvals. This application is available in Spanish.


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QE Factura E: QE Factura E for Microsoft Dynamics 365 Business Central facilitates issuing, sending, and managing electronic invoices in accordance with the standards and requirements established by local tax authorities. This application is available in Spanish.


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Sales Cockpit for Dynamics 365 Business Central: Sales Cockpit is a Microsoft Power BI application that offers a comprehensive view of posted sales transactions, sales orders, and simple receivables transactions in Microsoft Dynamics 365 Business Central.


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Simulated GL for Bonus: The EOS Simulated GL for Bonus app enables you to calculate the amounts of bonuses to be paid to your customers or recognized by your vendors, manage a periodic bonus forecast, and more in Microsoft Dynamics 365 Business Central.


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VirtlX 360-degree Employee Engagement Platform: Ditch the spreadsheets and gain unique insights into employee engagement, satisfaction, and well-being while transforming your employee value proposition with VirtlX’s all-in-one management platform built for Microsoft Dynamics 365.


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Zoho Expense: Zoho Expense automates travel and expense management for your business, enabling you to securely store digital receipts, streamline approvals, accelerate reimbursement, simplify accounting, and more for all aspects of corporate travel.


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Zoho Inventory: Zoho Inventory is a powerful, easy-to-use inventory and order management solution that helps businesses of all sizes to meet their end-to-end inventory management needs. Keep track of inventory, manage orders, track shipments, and control warehouses from a single interface.


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Zoho Subscriptions: Zoho Subscriptions is cloud-based subscription management solution crafted to help your growing business handle all the busy work that comes with subscription billing so you can focus on growing your business.



Go further with workshops, proofs of concept, and implementations


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AddPro SOC with XDR: Gain proactive security with reports and recommendations, customized automation, around-the-clock incident response, and more by adding AddPro SOC to your organization’s Microsoft Sentinel deployment.


 

Adoption and Change Management: 1-Day Workshop: Tailored to your organization’s needs, Covenant Technology Partners’ workshop focuses on how to successfully deliver business results with Microsoft 365. Deliverables include customized, actionable recommendations you can follow to support your adoption journey.


 

ApproveIt 365: 2-Hour Implementation: IDYN will quickly implement ApproveIT 365, a cloud-based integration solution that integrates e-signing into Microsoft Dynamics 365 Business Central using DocuSign. Send quotes to customers from Business Central and let them safely e-sign via DocuSign.


 

Avanade AWS Connect Accelerator: 3-Week Implementation: Avanade’s AWS Connect Accelerator simplifies the integration of Amazon Connect’s contact center suite with the customer service workspace and omnichannel capabilities of Microsoft Dynamics 365 Customer Service.


 

Better Be Secured by adista: Available only in French, adista’s offering will help secure your Microsoft 365 tenant by implementing a zero-trust strategy using Azure Active Directory conditional access, Microsoft Defender for Office 365, Microsoft Intune, and other Microsoft security tools and services.


 

Celsior Business Intelligence Fast Start: 1-Hour Workshop: Accelerate data-driven decisions with actionable insights delivered quickly and cost effectively via Celsior’s customizable dashboard templates for Microsoft Power BI. Unleash the power of your data to gain a competitive edge.


 

ConnectIT 365: 4-Hour Implementation: Learn how you can gain more control over how your data is processed and formatted with IDYN’s ConnectIT 365, a cloud-based integration solution that can be used as a toolkit for imports and exports in Microsoft Dynamics 365 Business Central.


 

Custom Application with Power Apps and Power Automate: 1-Month Implementation: Prolifics will provide a low-code solution for small businesses seeking to streamline operations and improve efficiency, using Microsoft Power Platform to automate processes and eliminate the complexities of traditional custom development.


 

Cyber Protection Pack for Microsoft 365: Acquiring the necessary skills, experience, and processes to optimize security services can be a daunting task. Global Micro Solutions aims to enhance your overall Microsoft security score, enabling you to make the most out of your Microsoft 365 investment.


 

DEX AI Solution for Power Platform and OpenAI: 4-Week Implementation: DEX Consulting will implement its DEX AI solution, integrating Microsoft Power Platform and Azure OpenAI to provide a conversational AI system that can be used with in-house data in as little as 10 minutes.


 

Digital Transformation with Microsoft Power Apps: 1-Day Catalyst Envisioning Workshop: Working with the Microsoft Catalyst framework to help drive your digital transformation, 2AT will showcase the value Microsoft Power Apps can bring to your organization. This offer is available only in Dutch.


 

Direct Banking: 4-Hour Implementation: IDYN’s Direct Banking is designed to optimize your banking processes in Microsoft Dynamics 365 Business Central. Eliminate manual bank reconciliations; import bank accounts, statements, and transactions directly from Ponto or Cobase Bank Connector; and more.


 

Dynamics 365: 4- to 6-Week Custom Implementation: Definity First’s custom implementation of Microsoft Dynamics 365 provides a personalized solution that includes data migration, contact and opportunity configuration, custom Microsoft Power BI reporting, and technical training.


 

Dynamics 365 Business Central: 1-Day Implementation: Automate processes and streamline your business with Microsoft Dynamics 365 Business Central implementation services from Goom Spain. This offer is adaptable to companies of all sizes across business sectors.


 

Dynamics 365 Business Central Admin Training: 1-Day Workshop: Gain comprehensive insight into the administration of Microsoft Dynamics 365 Business Central in this workshop from Business Systemhaus. Topics include roles, rights, profiles, apps, and add-ons. This offer is available in German.


 

Dynamics 365 Business Central for Distribution: 8-Week Implementation: TEXO’s implementation is designed for customers requiring just the core financial and distribution modules in Microsoft Dynamics 365 Business Central. This service does not include third-party integrations or customizations.


 

Dynamics 365 Business Central for Distribution: 12-Week Implementation: Ideal for companies with one to two warehouses and 10 or fewer users, TEXO’s 12-week implementation of Microsoft Dynamics 365 Business Central will automate and streamline your processes and help you manage your business.


 

Dynamics 365 for Sales: 1-Day Workshop: Exigo Tech’s offer includes an assessment of your sales practices, identification of key pain points, and development of a Microsoft Dynamics 365 Sales solution to address them. Help your sales teams achieve growth targets, generate leads, increase account value, and win customers.


 

Dynamics 365 Quick Startup: 2- to 3-Week Implementation: Definity First’s team of experts will evaluate your business needs and create a lightly customized Microsoft Dynamics 365 solution that addresses your requirements while keeping implementation time and cost to a minimum.


 

Infosys Modern Identity and Access Solution with Microsoft Entra: Infosys will empower your organization to provide secure access to everything by delivering identity and access management, cloud infrastructure management, and identity verification using Microsoft Entra.


 

Managed Windows Workstations: 6-Week Implementation: Today’s business challenges need modern solutions. Global Micro Solutions offers a combined hardware and software solution designed to secure your remote workforce and streamline management and device deployment for Microsoft Windows workstations.


 

Mergers, Acquisitions, and Divestitures: 5-Month Implementation: Integrating IT systems between organizations can incur significant costs and introduce technical challenges. Cyclotron helps organizations overcome these challenges using Microsoft 365, Microsoft Azure, and third-party migration tools.


 

Microsoft 365 Keep On Track Advisor Services: Available from Advania Finland, Microsoft 365 Keep on Track Advisor Services help you discover and prioritize Microsoft 365 cloud changes, adapt the end-user experience to changes in the technical environment, and more.


 

Microsoft 365 Managed Service: Advania Finland’s team will manage your Microsoft 365 environment on your behalf, implementing best practices and ensuring the environment is secured and up to date so your teams can stay connected and productive.


 

Microsoft Cloud for Nonprofit Fundraising and Engagement: 12-Week Implementation: Improve your interaction with donors and voters as well as the impact of your mission with synalis’s implementation of a Microsoft Cloud for Nonprofit Fundraising and Engagement solution that aggregates data and empowers employees.


 

Microsoft Defender for Endpoint: 10-Day Implementation: IT Partner’s implementation of Microsoft Defender for Endpoint provides advanced endpoint security and threat protection to help organizations detect, investigate, and respond to attacks and security breaches at their endpoints.


 

Microsoft Dynamics 365 Finance Continuous Improvement Support Services: Barhead’s team will advise you on how to get the most from Dynamics 365 Finance, helping you drive efficiencies, establish a strict governance model, and maximize your return on investment.


 

Microsoft Dynamics 365 Migration: 4- to 6-Week Implementation: Definity First will meet with your team to gain insights into your business objectives, analyze your IT landscape, provide insights into the licensing and costs, and migrate your organization to Dynamics 365.


 

Microsoft Teams: 4-Week Implementation: Offering a range of solution development and integration options to meet your business requirements, Cloud Cover IT’s engagement will guide you through the process of designing, deploying, and developing custom Teams solutions.


 

Microsoft Teams Envisioning and Design: 4-Day Workshop: Cloud Cover IT’s immersive workshop will equip you with the knowledge and strategies needed to unleash the full potential of Microsoft Teams in your organization and improve collaboration, communication, and productivity.


 

Microsoft Viva: 8-Hour Workshop: Centric will introduce you to Microsoft Viva, the digital platform that brings employee insights, communications, knowledge and training, goals, and engagement under one roof to help organizations create a thriving culture with engaged employees and inspiring leaders.


 

Office 365 Tenant-to-Tenant Cutover Email Migration: 7-Day Implementation: IT Partner will provide planning, design, and a seamless migration of email service from one Microsoft 365 tenant to another while minimizing disruptions and ensuring continuity for your users.


 

Power Platform Admin and Governance CoE Starter Kit: 4-Week Implementation: Designed to elevate your Microsoft Power Platform adoption maturity and ensure efficient and controlled growth, FPT’s CoE Starter Kit will help you develop a strategy for managing, monitoring, and adopting Power Platform at scale. 


 

ShipIT 365: 1-Day Implementation: IDYN’s implementation of ShipIT 365 for Microsoft Dynamics 365 Business Central enables you to book and print shipments with your preferred carrier, track and trace your shipments with real-time updates, and enjoy a low cost of ownership with no vendor lock-in.


 

ShipIT 365: 4-Hour Consultation: IDYN offers consulting services for ShipIT 365, a cloud-based integration solution that helps businesses ship orders with over 1000 carriers using Microsoft Dynamics 365 Business Central. Save time and money on shipping, get real-time visibility into shipments, and more with ShipIT 365.


 

Viva Connections Essentials Package: 5-Week Implementation: FRONTIS will work with you to explore use cases that address your business needs, then jump-start Microsoft Viva Connections usage by setting up dashboards, news feeds, and resources to help you transform the employee experience and achieve results.


 

Viva Connections Premium Package: 8- to 12-Week Implementation and Adoption Monitoring: FRONTIS’ customized implementation of Microsoft Viva Connections seamlessly integrates with your organization’s systems and includes promotional materials to empower and engage users and accelerate adoption.


 

Viva Connections Starter Package: 2-Week Exploration Workshop: FRONTIS offers an exploration workshop to help you understand the benefits of Microsoft Viva Connections, a personalized destination for employees to discover the relevant news, conversations, and tools needed to excel in their daily work.


 

Viva Goals: 4-Week Implementation: Elevate your objectives and key results (OKR) writing and achieve business objectives faster with Freedom Systems’ implementation of Microsoft Viva Goals. This offer includes training in effective OKR writing that aligns with your strategic priorities.


 

Viva Goals Adoption and OKR Writing Service: 2-Week Implementation: Freedom Systems’ engagement will help you communicate the concept and benefits of OKRs to secure buy-in from senior executives, assess your goal-setting practices, design a tailored OKR framework, and deploy Microsoft Viva Goals.


 

Viva Goals Business Transformation: 3-Month Implementation: Optimize your organization’s goal-setting processes, take your OKR writing to the next level, and achieve success faster with Freedom Systems’ tailored implementation of Microsoft Viva Goals.



Contact our partners


365Construction Core

AC Productivity Pack



acadon mobile for Timber365



ACI Payments Orchestration



ALM IQ



Angola LS Retail Localization for Dynamics 365 Business Central



Asset Management



BHN Rewards for Dynamics 365



Blue Link CSOS API



Call Queue Extended for Microsoft Teams



ChemDis



Coforge Airline Starter Kit – Process and Workflow Automations



COMAN Project Management



Contract Management for Microsoft Dynamics 365



Corrugated Samadhan



Digital KYC Management Solution



DO4U Telephony for Microsoft Teams



Documentum Connector for Microsoft Power Automate



DvTesoreria



Dynamics 365 Project Operations and Dynamics 365 Business Central Integration Module



Dyxit for Westeer



Electronic Banking Extension HU



EY Global Tax E-invoicing Solution



Finance Clear Tax Integration for Dynamics 365



Generative AI Pilot



Guardian



HTML Content (Lite)



Ibiz Standard Enhancement



Indirect Tax Edge



Infosys Store Onboarding App



KlayyTech App Modernization



Konsolidator Financial Consolidation and Reporting



Low-Code Center of Excellence for Banks and Insurance Companies



Lumos 365 Document Capture and Expense Management Integration



Lumos 365 Reporting Extension



Lumos 365 Workflows



Medical365 Enterprise



Nucleus Lite Document Management Solution for Banking and Financial Services



OneShelf



Optimus National Accounts for Microsoft Dynamics 365 Business Central



Paraguay Localization for Dynamics 365 Business Central



Perú Localization for Dynamics 365 Business Central



Portugal LS Retail Localization for Dynamics 365 Business Central



Prodware Functional Starter for Dynamics 365



Public Budget



Spotterful Employee Referral Platform



The emfluence Marketing Platform for Dynamics 365



TSO Unify



TwinWorX Centralized Monitoring and Control of Facilities



VelociTrak



 


Stay up to date


AppSource is continually expanding the library of line-of-business apps that work with Microsoft products and technologies. Be sure to check out the full app library to see how Microsoft’s partner ecosystem is working to support businesses across industries and regions.

The Return of Sync Up: The Official OneDrive Podcast!

This article is contributed. See the original author and article here.

Like this blog, the Sync Up Podcast is a one-stop shop for learning all about the latest and greatest features of OneDrive. Hosted by myself (Stephen Rice) and Arvind Mishra, each episode aims to shed light on how OneDrive connects you to your files, helps you share and collaborate anywhere and works seamlessly across your devices. We also strive to give you a behind the scenes look at how we build OneDrive and what might be coming down the path! 


 


Subscribe to Sync Up on AppleSpotify or your favorite podcast app!


 


If you haven’t listened or aren’t subscribed, here are a few of the latest episodes!


 


Behind the Blue – OneDrive’s New Design – August 2, 2023


with Christopher Wymer and Lyndsey Gill


https://play.libsyn.com/embed/episode/id/27617913/height/128/theme/modern/size/standard/thumbnail/no/custom-color/0078d4/time-start/00:00:00/hide-playlist/yes


The new OneDrive Design is on its way! On this episode of Sync Up, Stephen Rice and Arvind Mishra discuss the colors, rounded corners and nuances of OneDrive’s new look with expert designers Christopher Wymer and Lyndsey Gill! They walk through the inspirations, challenges and magic that went into bringing this new, refreshed OneDrive to your screens! 


 


Jason Moore Strikes Again – July 13, 2023


with Jason Moore


https://play.libsyn.com/embed/episode/id/27403764/height/128/theme/modern/size/standard/thumbnail/no/custom-color/0078d4/time-start/00:00:00/playlist-height/200/direction/backward


Jason Moore, former host of the Sync Up podcast, is back for a special bonus episode on the past, present and future of OneDrive! Join Stephen Rice and Arvind Mishra as they talk with Jason Moore about OneDrive’s history, as it grew from just an idea to a beta of 5000 users to the massive service that it is today! They talk about the early days of SkyDrive, how the product evolved over time and how it will continue evolve into the future! Stick around to the end for a sneak peak at Jason Moore’s hit song about OneDrive!


 


A New Home for OneDrive! – June 29, 2023


with Lesha Bhansali and Ihcene Cheriet


https://play.libsyn.com/embed/episode/id/27299832/height/128/theme/modern/size/standard/thumbnail/no/custom-color/0078d4/time-start/00:00:00/playlist-height/200/direction/backward


OneDrive is getting a new home! Join Stephen Rice and Arvind Mishra as they go behind the scenes of the latest OneDrive features in the Sync Up podcast. They talk with the experts and designers for three great features that are coming in the next two months! First, Lesha Bhansali lifts the veil on the new OneDrive Home, People View and Meeting Views that are designed to get you to your files as fast as possible. Second, Ihcene Cheriet will talk about the new, simplified Share Dialog that makes sharing easier than ever, and the new Manage Access experience which helps you stay in control of your content!


 


Sync Up Revived! – June 13, 2023


with Miceile Barret and Irfan Shahdad


https://play.libsyn.com/embed/episode/id/27073593/height/128/theme/modern/size/standard/thumbnail/yes/custom-color/0078d4/time-start/00:00:00/playlist-height/200/direction/backward


The Sync Up Podcast is back! Stephen Rice and Arvind Mishra have brought the Sync Up podcast back from the brink to give you the best insights into the OneDrive product! This month, we talk about all the amazing features we announced at the Microsoft 365 Collaboration Conference with Product Managers Irfan Shahdad and Miceile Barret! We talk about OneDrive Home, simplified sharing, colored folders (YES!), people and meeting views, new filters, and whether popcorn is better than M&M’s for movie snacks. 


 


About the hosts


Stephen Rice is a Principal Product Manger for the OneDrive team, where he has worked the past 9 years. He focuses on enabling collaboration across Microsoft 365, whether you are working with partners inside or outside of your organization! In his free time, Stephen enjoys playing games such as Magic: The Gathering and enjoying Star Wars, which he reviews on his other podcast, the Ion Cannon Podcast.


 


Arvind Mishra is a Principal Product Manager on the OneDrive team, where he’s worked for the past 1.75 years. Prior to Microsoft he worked at several consumer subscription startups, and way before that, he worked at Microsoft, as a Product Manager supporting the User Experience scenarios in Windows, including Search and Organization. Now that he’s back at Microsoft, he’s working on, surprise: consumer subscriptions, supporting OneDrive’s efforts to help customers ensure all their important stuff is safely backed up to the cloud. In his spare time, he also enjoys all things Star Wars, and playing not enough video games.

3 ways mixed reality empowers frontline workers

3 ways mixed reality empowers frontline workers

This article is contributed. See the original author and article here.

Manufacturers worldwide are investing heavily in digital transformation, overhauling almost every aspect of their operations and business models. But one key group—frontline workers —are still awaiting their digital renaissance.

Today, many organizations feel their workers are not empowered or digitally well-equipped. Manufacturers struggle with high turnover and the challenge of training and upskilling new workers. Downtime and worker productivity remain nearly universal issues.

To help address these issues, Microsoft is investing in frontline worker enablement across a broad range of technologies. This includes new solutions to help frontline workers deliver exceptional service with next-generation AI, as well as on our ongoing investment in mixed reality hardware and solutions. Microsoft Dynamics 365 Guides cultivates collaborative environments where people put knowledge into action. Here are three ways mixed reality is addressing frontline worker training, support, and knowledge transfer across industries:

1. Resolve issues quickly with remote support and collaboration

Unplanned downtime is costly. The average manufacturer confronts over 800 hours of equipment downtime a year, or 15 hours per week. Industrial manufacturers consequently spend almost USD50 billion on downtime every year.1 In these high-pressure situations, communication across functions can either speed resolution or create blockers to forward progress.

Historically, manufacturing environments fostered knowledge silos with valuable insights confined to individuals, groups, or departments. Mixed reality shifts this dynamic. Workers can share real-time, situational video of their environment, allowing others to experience it firsthand—regardless of location. Expert guidance, troubleshooting, or step-by-step instructions are immediate. This eliminates the need to travel, while minimizing downtime and production disruptions.

Gone are the days where access to experts, communication barriers, or information silos dictate how knowledge is shared or when assets are repaired. Working on assembly or service lines requires specialized skills and expertise. Access to individuals with the relevant, hands-on experience, however, is not always possible. With Dynamics 365 Guides, when specialized skills are required, experts are a Microsoft Teams call away. 

Together, Dynamics 365 Guides and Microsoft Dynamics 365 Remote Assist with Teams connect workers beyond their physical limits. A communication hub, Teams enables collaboration across the workforce. Its integration with Dynamics 365 Guides allows workers to extend this to the physical world on any device.

2. Accelerate training with information in context

Frontline workers are the backbone of industry operations. These roles demand technical savvy, quick decision-making, and resiliency. Traditional in-place training and onboarding processes are often ineffective or add to the cognitive burden of overwhelmed frontline workers.

Hands-on training with physical assets is expensive, time-consuming, and at times dangerous. Inconsistent quality or impersonal training is often the result. However, holographic environments can mitigate these on-ramping risks. Embracing mixed reality accelerates learning by introducing relevant, task-specific knowledge in new immersive and data rich environments.

Using 3D models and digital twins, frontline workers receive a better understanding of the machines and processes at hand. Related materials are retrieved or amended instantly, nurturing knowledge exchange, which is further enhanced by AI. Mixed reality is the eyes and ears of AI. Delving into operation nuances for personalized, in-depth learning becomes easier. When integrated, mixed reality and AI accelerate worker training, shortening steps and supplying users with the working knowledge they need for the task at hand.

With Dynamics 365 Guides frontline and service workers can start accelerating their role-based knowledge today. Workers receive purpose-built, interactive guidance on complex machinery, assembly protocols, or maintenance steps when and where they need it.

3. Ensure transfer of information, insights, and skills

As employees near retirement, their wealth of expertise needs to be captured and shared. These experts understand the assets and processes that keep production moving. Retaining and transferring that knowledge is vital. There’s just one problem: Manufacturing is experiencing a talent exodus. Globalization, unemployment, and a rapidly aging workforce together are compounding operational challenges. Organizations are rightfully concerned. One-third of manufacturing executives claim retaining and replacing high-performing employees as a strategic priority in 2023.2 Mixed reality is poised to help solve this by capturing information for informed decision-making and greater productivity.

Mixed reality facilitates knowledge retention and transfer across an organization through the creation of immersive experiences and simulations, regardless of location or device. The versatility of mixed reality makes up-skilling faster and more accessible. Dynamics 365 Guides offers industrial workers the opportunity to document unique situational processes and procedures not included in asset operating manuals. Step-by-step instructions, annotations, and “on the ground” insights are placed in context and immediately accessible throughout the day.

With Dynamics 365 Guides embedded in Microsoft Dynamics 365 Field Service mobile, mixed reality is democratized for every worker. Organizations now have asset, maintenance, and service information at their fingertips. This combination in one app improves worker accuracy, productivity, and efficiency—while offering powerful guidance on the device at hand.

Realize your future manufacturing potential

Mixed reality is a key part of an emerging technology category known as the industrial metaverse. Its foundational cross-platform technologies—including AI, cloud to edge, digital twins, machine learning, and mixed reality—are shifting our relationship with data from stationary to dynamic experiences.

Mixed reality is an essential glue that visualizes the diverse elements of the industrial metaverse. Seamlessly integrating the physical and digital, mixed reality creates immersive experiences that transcend traditional industrial operations. Guides overlays information atop real-world assets and scenarios, making knowledge available in context where it is needed most.

Prepare your workforce for their smart manufacturing future with mixed reality. Learn how Dynamics 365 Guides can help realize tangible business outcomes.

Dynamics 365 Guides

Optimize operations and solve problems in real-time with holographic guidance.

Woman working in process manufacturing manipulates a 3D model as part of a Guide.


1Manufacturing Without Unplanned Downtime Could Become A Reality Sooner Than You Think, Forbes.

22023 manufacturing industry outlook, Deloitte.

The post 3 ways mixed reality empowers frontline workers appeared first on Microsoft Dynamics 365 Blog.

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

AI at your service with Copilot in Microsoft Dynamics 365 Field Service

AI at your service with Copilot in Microsoft Dynamics 365 Field Service

This article is contributed. See the original author and article here.

This post was co-authored by Michael Mendoza, Director of Service Transformation, Hitachi Solutions.

The era of AI is here, and it’s transforming how companies service customers in the field.

The field service industry is always evolving. Shifting customer preferences and demands, unpredictable economic forces, and tight labor markets have all required field service leaders to continuously adapt and innovate to succeed.

That said, Michael Mendoza, Director of Service Transformation at Hitachi Solutions, a Microsoft Gold Partner, expects that AI will bring about the most dramatic change yet for the field services industry: “It’s no exaggeration to say that the advent of AI promises to completely redefine what is possible, offer groundbreaking new opportunities to delight customers, and differentiate and reinvent service delivery for every organization on the planet.”

Dynamics 365 Field Service

Deliver a connected service experience

Overhead view of male worker kneeling on manufacturing factory floor and reaching for notes written on paper.

Helping to drive that redefinition is Copilot in Microsoft Dynamics 365 Field Service, an AI-powered assistant that helps accelerate field service productivity and deliver the proactive, “always on” support that customers expect. Three key areas where Copilot impacts field service organizations include:

  • Personalizing service experiences for customers to address issues quickly.
  • Helping frontline technicians work more efficiently.
  • Optimizing service operations for increased productivity.

Let’s walk through a common service scenario to see Copilot’s benefits in action.

Personalizing service experiences

New data from Microsoft’s 2023 Work Trend Index Annual Report reveals 63 percent of frontline workers struggle with having to do repetitive or menial tasks that take time away from more meaningful work. Let’s say a service manager for a parts manufacturing company receives an email in Outlook from a customer asking for a technician to come fix a broken circuit on an assembly machine. Before Copilot, the service employee had to find and review the account information and then create a work order separately in Dynamics 365 Field Service. This meant manually copying and pasting or re-entering information from the email into the required fields. The service manager also had to search for past work orders to better determine which service technicians had the right skills and knowledge to fix the issue, as well as which tools and parts were needed for the job.

But now, with Copilot’s AI capabilities and seamless Outlook integration, work order management is streamlined and available at the service manager’s fingertips.

I’m looking forward to providing customers with the ability to work with Field Service features directly in Outlook and Teams without having to switch applications while working with the tools they already use to communicate with customers and technicians.

Bill Caldwell, Director, Service Delivery at Hitachi Solutions

Now, Copilot processes the language in the customer’s email content to identify that creating a work order is the best next action, and suggests the service manager create a work order—all from their Outlook view. With a quick tap, the service manager can create the work order that Copilot has automatically generated (based on its historical knowledge of past work orders pertaining to that machine and incident type) by inserting the customer information, incident, parts needed, technician skills required, and service activities needed. It can also prioritize work orders by intelligently assessing even vague language to determine whether something is urgent or not based on customer language in the subject or the body of the email.

Hitachi Solutions has been privately previewing Copilot in Dynamics 365 Field Service and is already seeing benefits for customers. One particular benefit is that, with Copilot’s work order capabilities in Outlook, its service managers can immediately assign resources to solve customer issues, without leaving the flow of work. This means customers experience faster response times and enhanced service delivery. In addition, service managers have an easier time managing customer service requests, resulting in greater efficiency. And, most importantly, Hitachi knows that Microsoft is guided by our AI principles and Responsible AI Standard and decades of research on AI, grounding, and privacy-preserving machine learning. That means it can assure customers that it has measures in place to help protect against data leakage.

Helping frontline technicians work more efficiently

The most recent interaction a customer has with your company is also their final impression. Giving your frontline workers the information and tools, they need to be more productive, effective, and efficient in the field ultimately translates to happier, more loyal customers. New data from Microsoft’s 2023 Work Trend Index Annual Report reveals that 65 percent of frontline workers are optimistic that AI will help them in their job.

With Copilot, the technician no longer wastes valuable time determining what tools they need, making wrong guesses, or finding experts who can provide helpful information. Instead, the technician has the relevant information from the Copilot-generated work order and can focus on completing the service tasks at hand. For example, because Copilot uses next-generation AI to create a properly worded and concise description of the work the client needs performed in the work order summary, the technician has a clear understanding of the problem and what needs to be done to complete the task. This means technicians can resolve issues faster and with higher accuracy, minimizing customer downtime and inconvenience, and creating a better customer experience.

Optimizing service operations

Whether dealing with an inspection, installation, or maintenance issue, a happy field service customer is one who receives high-quality service, feels valued, and has a positive overall experience with the service provider—factors that are all ultimately rooted in operational excellence. Timeliness is crucial in field service, and customers value service organizations who prioritize their requests and strive to resolve their issues quickly and effectively without the need for multiple visits or repeat service calls. Now, right in Outlook, the system leverages the power of the Field Service scheduling engine to provide suggestions, so the work order can be dispatched immediately upon creation and even create a reply to the customer with available times for technicians with the appropriate skill set to solve their issue. That means faster, more efficient service.

With Copilot and the power of next-generation AI, service organizations can deliver the personalized and proactive support that customers demand and expect.

Next-generation field service with AI—are you ready?

Service in the era of AI is an exciting time, and Copilot in Dynamics 365 Field Service is an innovative new capability for empowering field service teams to do their best work and deliver an exceptional customer experience. This is just the beginning of AI for field service, and we can’t wait for what’s to come.

Watch a brief video of Copilot in Dynamics 365 Field Service in action.

The post AI at your service with Copilot in Microsoft Dynamics 365 Field Service appeared first on Microsoft Dynamics 365 Blog.

Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.

Indirect Providers | Check out the new Insights workspace functionality in Partner Center

This article is contributed. See the original author and article here.

Now you will have the ability to view your reseller’s partner capability score, which is the measurement framework  that gauge performance, skilling, and customer success to attain a Partner Solutions Designation. The Solutions Partner Designations differentiates partners with broad technical capabilities, a dedication to skilling and training, and a proven ability to successfully deliver solutions for customers in specific Microsoft Cloud solution areas.


 


This report allow you to develop targeted outreach to resellers, encourage program awareness, offer business development coaching, and provide guidance on how they can increase customer reach and expansion of their technical skilling, enablement, and support.


 


Nurture your resellers on their journey to attaining a Solutions Partner designation with this new functionality you have available through Partner Center and develop a solid relationship with the reseller community.


 


Review your reseller’s partner capability score and implement next steps accordingly.


 


Review your reseller’s partner capability score