We’re thrilled to invite you to the first-ever Microsoft Customer Success Day, a free virtual conference for Microsoft Dynamics 365 and Power Platform users on March 16, 2023. This event is open to all community members, customers, partners, and enthusiasts, globally. Microsoft is committed to supporting your success, regardless of your company’s size, industry, or location.   

Microsoft Customer Success Day will include more than 20 sessions and panels across four tracks: implementation, adoption, optimization, and migration. In addition, we will have keynotes from thought leaders, and a lively discussion panel on women in technology. All the content is designed to support you in building your own success journey, driving user adoption, and realizing business value for your organization.  

This year’s event will take place back-to-back with the annual DynamicsCon Virtual eventhosted by Dynamics User Groupwhich takes place on March 15. Best of all, your registration provides access to both events.

Learn more below and register today for updates leading up to the eventwe look forward to connecting with you!

Event details

What: Microsoft Customer Success Day

When: March 16, 2023

Who should attend: Anyone who wants to achieve more with Dynamics 365 and Microsoft Power Platform. You’ll join thousands of users, enthusiasts, MVPs, experts, and beginners gathered virtually to achieve greater success and business value with Dynamics 365 and Microsoft Power Platform.

What to expect: This learning-packed day features more than 20 sessions and panels presented by more than 30 Microsoft team members, Microsoft MVPs, and community experts, including:

– Keynotes from thought leaders at Microsoft who will provide insight into the future of Dynamics 365 and Microsoft Power Platform.

– Specialized sessions across four tracks, each designed to deliver skills and best practices that can be applied right away.

• Implementation: The foundation to driving business outcomes is a well-architected, well-built solution. Sessions on this track will include tips and tricks for Microsoft Dynamics 365 Sales programs, building apps fast through Microsoft Power Apps, while maintaining control of your environment, and developing a compelling business value story.

• Adoption: The best built solution will not drive business outcomes if people don’t use the tool. This track will help you build your own customer success power team with customers describing how they have succeeded post implementation. We’ll discuss change management strategies, partner selection, and even how to use AI to drive success.

• Optimization: Once your solution is built and adopted, it’s time to expand your solution to drive even more impact. We’ll discuss ways to do this using the software you already own, with sessions on sales and marketing alignment, customer experience and Microsoft Viva Sales.

• Migration: For customers still using our on-premises solutions, we’ll discuss the journey to the cloud. We’ll walk through real-world customer programs and highlight what makes a successful migration with sessions like, “Optimize Your Migration to Business Central.”   

– Live question and answer panels, as well as “ask the expert” breakout sessionsyour opportunity to connect directly with experts at Microsoft.

Agenda

Microsoft Customer Success Day, March 16

• Opening keynote: Toby Bowers, General Manager of Product Marketing, Business Applications Go-To-Market, will kick off the conference with a welcome keynote. 
• Featured keynotes:  Charles Lamanna, Microsoft Corporate Vice President, Business Applications and Platform, and Emily He, Corporate Vice President, Business Applications Marketing, will deliver featured keynotes. Don’t miss this firsthand look at digital innovations shaping the future of business, across industries and roles and best practices to build a resilient, digital-first business. You’ll learn how to amplify business value across Dynamics 365 and Microsoft Power Platform, as well as explore AI, automation, and low-code tools that are helping organizations streamline business processes, enhance collaboration, and improve customer and employee experiences.
• Track-specific keynote sessions: Keynotes from Microsoft leaders, including Swamy Narayana, General Manager of Dynamics 365 FastTrack Program; Monica Flaherty, Senior Director of Customer Success Marketing, Business Applications Go-To-Market; and Jason Kim, General Manager of Dynamics 365 FastTrack Program.
• Individual event sessions: Sessions that will focus on Microsoft best practices and methodologies, hosted by thought leaders from Microsoft’s engineering and customer success teams. Session speakers include Steve Green, Director of Business Programs, and David Bailey, Director of Value Realization (Business Applications). 
• And more! Additional speakers and panelists, including Microsoft partners and customers, will be announced over the next weeks. View the full agenda for the latest lineup.

A focus on customer success

Microsoft is leading a new era of business productivity with Dynamics 365 and Microsoft Power Platform. Through the Microsoft Cloud, we’re creating opportunities for businesses to accelerate innovation and do more with less. We’re empowering people to achieve more, from business users to IT pros, and from citizen developers to pro developers. To achieve the promise of innovation and business value, we need to focus on what happens after you buy the software.

With Microsoft Customer Success Day, we aim to provide a differentiated experience from traditional product-focused technology conferences. While our products and technologies are amazing, in this event, we shift focus to business value realization. Based on your feedback, we know that our customers are seeking more assistance in areas including change management, adoption, best practices, training, and implementation services. Microsoft Customer Success Day will address these topics in ways that empower customers to drive their own success and productivity with Dynamics 365 and Microsoft Power Platform.

Microsoft Customer Success Day

Learn how to achieve more with Dynamics 365 and Microsoft Power Platform.

Register today

The post Join us for Microsoft Customer Success Day—dedicated to realizing business value with Dynamics 365 and Power Platform appeared first on Microsoft Dynamics 365 Blog.

The sales pipeline is a visual representation of where prospects are within the sales funnel. Managing the pipeline is one of the core activities of any seller; it helps sellers to stay organized and focused on moving deals forward. A seller who can successfully master the sales pipeline is likely to drive more revenue. 

But mastering a sales pipeline is not easy, especially when sellers must balance multiple active deals, an array of contacts, and conversations across multiple channels, while trying to figure out when the next interaction will occur, what next steps are required, and which app or process will help accomplish the job. 

The opportunity pipeline view in Dynamics 365 Sales is now available for public preview and offers an updated user experience by putting the seller at the center of their workflows, enabling them to view their full pipeline, gather context quickly, take action efficiently, and work in their preferred manner.

Let’s see an overview of how to manage deals in Dynamics 365 Sales: 

Visualizing the sales pipeline with charts 

The easiest way to get an overview of the sales pipeline is by visualizing the deals on a chart. Charts form a key component of the opportunity pipeline view. Not only do they provide key insights on opportunities, but in the opportunity pipeline view these charts are interactive, update in real time and allow sellers to quickly locate and focus on the right deals.  

In this release, two charts are available out of the box: 

• A bubble chart that allows sellers to track risky deals on a timeline. 
• A funnel chart that allows sellers to see where deals are in the sales process. 

These charts are configurable by administrators. In future releases, we will introduce additional charts. 

Keeping track of key metrics 

Another tool that keeps sellers informed are key performance indicators (KPIs). In the opportunity pipeline view, we’ve introduced tools to track and highlight metrics that help sellers stay on top of their most important KPIs. Sellers can choose from a subset of metrics, re-order them, or even create their own metrics. 

A modern, seller-optimized grid experience 

When it comes to managing deals, it’s no wonder that sellers often use spreadsheets. Spreadsheets provide a table view of all opportunities, with aggregation, quick filtering, sorting, grouping with pivot tables, re-ordering of columns, and the ability to edit fields inline easily. Unfortunately, data in a spreadsheet is static and not connected to the CRM. 

The opportunity pipeline view comes with an inline grid that can be edited. This grid behaves just as a spreadsheet would. Sellers can: 

• Edit any cell inline 
• Filter by any column 
• Hide and show any column from the table 
• Sort records on the grid 
• Re-order the columns  
• Access control on the columns  

Getting context without navigating away 

With the opportunity pipeline view, useful information is easily accessible. When you select a record in the workspace, an optimized form appears in the side panel. This form contains a modern task management experience and provides useful information, such as: 

• Key entity fields (opportunities, contacts, leads, accounts) 
• A timeline list of activities 
• Quick action button to add/view notes and tasks 

Administrators can customize the form to select the most relevant fields for your business.

Steps to begin with the opportunity pipeline view 

Where can I see the opportunity pipeline view? 
Click on the “show as” button on the top left in the command bar and select “pipeline view” from the dropdown. 

What if I do not see the option in the dropdown? 
If you do not see the “pipeline view” in the dropdown, ask your administrator to opt in for early access. Please refer the documentation to opt in for early access.  

Can I set pipeline view as the default view? 
Yes, the admin has the capability to set it as the default view. Please refer the documentation to set pipeline view as default view. 

What if I do not want to see it in the dropdown menu? 
Ask your administrator to disable the view. 

Next steps 

Opportunity pipeline view is available in early access now. For more information on how to enable the experience in your environment,read the documentation and watch a brief video 

• Enable opportunity pipeline view (video) | Microsoft Dynamics 365 
• Manage opportunities using pipeline view | Microsoft Docs 

Not a Dynamics 365 Sales customer yet? Take a guided tour and sign up for a free trial at Dynamics 365 Sales overview. 

The post Manage opportunities more effectively with the new sales pipeline view!  appeared first on Microsoft Dynamics 365 Blog.

With the new Global Inventory Accounting Add-in, Microsoft Dynamics 365 Supply Chain Management now supports parallel cost accounting. The ability to perform inventory accounting using multiple costing ledgers enables organizations that do business internationally to easily comply with multiple accounting standards at the same time.

Global organizations face complex accounting challenges

International organizations face a complex accounting challenge when they produce and sell items across many countries. For each item they produce and sell, they must often calculate multiple representations of inventory costs to comply with local generally accepted accounting principles, statutory accounting principles like the International Financial Reporting Standards (IFRS), and internal management accounting practices, even when these directly conflict with one another.

In addition, companies may need to account inventory costings using both a potentially fluctuating local currency and a solid second currency for statutory compliance. Finally, companies may need to use one cost valuation method internally, and a different one for their local country or region.

Parallel cost accounting made easier

A key feature of the Global Inventory Accounting Add-in is its ability to create a single document that applies multiple accounting rules simultaneously based on different currencies, input measurement bases, and cost flow assumptions. With the new multi-ledger functionality, organizations can define as many costing ledgers as they need. Inventory accounting in dual currencies and in dual valuations are both supported.

For example, a subsidiary in a country with a hyper-fluctuating local currency is required by the local government to account and manage inventory in the local currency. At the same time, to comply with IFRS, the subsidiary must also account and manage inventory in a stable currency like USD or EUR. With Global Inventory Accounting, the subsidiary can record and check values in multiple currencies by switching between various predefined ledgers for a specific sales order.

Because Global Inventory Accounting runs as a micro service, it provides inventory statements, valuations, and variance reporting in cloud-hosted environments such as Microsoft Dataverse.

Greater visibility into costs with Power BI reporting

Global Inventory Accounting also enables organizations to analyze their costs in greater detail. Organizations can retrieve informative Power BI reports for further analysis, and use the included templates to generate inventory overviews, inventory statements, and more for cost controllers and managers to analyze costs and make decisions about future changes.

Parallel cost accounting: Behind the scenes

Global Inventory Accounting performs inventory accounting in individual ledgers. Organizations can create as many costing ledgers for each of their legal entities as needed to ensure they can obtain multiple inventory representations. All documents (such as purchase orders, sales orders, transfer orders, and so on) that are posted in a legal entity are accounted in all the costing ledgers that are associated with the entity.

The following diagram shows the composition of a Global Inventory Accounting ledger.

Looking ahead

To empower organizations to achieve compliance while operating internationally, Global Inventory Accounting supports both standard cost and moving average for retail and distribution industries. Future enhancements will target manufacturing companies by adding support for standard cost, moving average, weighted average, first in first out (FIFO), and other calculation methods.

Learn more

Read the product documentation: Global Inventory Accounting home page – Supply Chain Management | Dynamics 365 | Microsoft Learn

Not yet a Dynamics 365 Supply Chain Management customer? Take a guided tour.

The post Parallel cost accounting now available with Global Inventory Accounting Add-in for Supply Chain Management appeared first on Microsoft Dynamics 365 Blog.

Companies that operate in more than one channel or region must fulfill orders over networks of ever-increasing complexity. When supply shortages happenand they willhow do you make the best use of limited stock across your most important channels, customer groups, regions, and promotions? And once you decide that, how do you make sure the allocated stock is protected from any other use? With inventory allocation, a new capability of the Microsoft Dynamics 365 Supply Chain Management Inventory Visibility service.

Inventory allocation allows you to virtually apportion your on-hand stock as part of the sales operational planning process before any actual sales are made. It has two purposes:

• Inventory protection (ring fencing): Protecting the allocated inventory from other allocations, reservations, or sales demands.
• Oversell control: Restricting allocated quantities so that the receiving party doesn’t over-consume them when the actual sales transaction takes place.

Incorporate inventory allocation into your sales planning

First, let’s define a few terms:

• Allocation group: The group that owns the allocation, such as a sales channel or a customer group.
• Allocation group value: The value of each allocation group. For example, “store” might be the value of the sales channel allocation group, and “VIP” might be the value of the customer allocation group.
• Allocation hierarchy: A combination of allocation groups in a hierarchy that determines how inventory is allocated to each group.
• Virtual common pool: The quantity of inventory that’s available to allocate.

Now let’s do a case study to see how a company might include inventory allocation in its sales planning process to optimize the distribution and fulfillment flow of limited stock.

Inventory allocation case study

Contoso sells laptops both online and in-store in several countries. Supply chain disruptions severely affected manufacturing capacity of a popular model. The company needs to balance its fulfillment capability between its online and in-store channels in Australia and New Zealand.

1. First, Contoso determines allocation groups and allocation hierarchies in accordance with the company’s distribution strategy. The allocation is virtual based on current stock numbers. It doesn’t necessarily entail moving physical inventory. Contoso does the initial segmentation and planning of allocation quantities in its planning system, but they could also do it manually based on historical experience. They decide to allocate first by regions (Australia, New Zealand) and then by sales channels (online, store).
2. Next, Contoso executes the allocation in the Inventory Visibility service to ring-fence each group’s allotted quantity. An allocation can’t be used by another group unless a reallocation adjustment is made.
   The Australia group is allotted 5,000 laptops and the New Zealand group gets 3,000, leaving 2,000 as contingency in the virtual common pool. Of Australia’s 5,000, 3,000 is allotted to its online sales channel group. No stock transfer is needed yet, since the actual sales transactions and fulfillment haven’t taken place.
3. Next, the company fills its regional and channel demands through physical or soft consumption, ensuring that orders from allocation groups use their allocation.
   A customer visits Contoso’s Australia website and purchases a laptop. The website checks the Inventory Visibility service, confirms that enough of the Australia allocation for the online sales channel is available to fill the order, and allows the order to be processed. The consumed quantity can either be a soft reservation, as in this case, which deducts from the available stock level without affecting physical inventory quantity; or a deduction from physical stock, as in a “cash and carry” transaction in which the store inventory is directly consumed.
4. Contoso processes and ships the customer’s order as usual.

You can easily incorporate inventory allocation into your order fulfillment process. You’ll have more control over and visibility into your distribution and fulfillment network so that you can make better use of your on-hand stock. Inventory allocation goes beyond planning right through to the execution phase, ensuring allocated stock is protected and helping you keep your promises to sales channels, customer groups, and business partners.

Learn more

Read the product documentation:

• Inventory Visibility Add-in overview – Supply Chain Management | Dynamics 365 | Microsoft Learn
• Inventory Visibility inventory allocation – Supply Chain Management | Dynamics 365 | Microsoft Learn

Not yet a Supply Chain Management customer? Take a guided tour.

The post Inventory allocation ensures limited stock goes where it’s most needed appeared first on Microsoft Dynamics 365 Blog.