Our mission is to empower everyone to achieve more, and we design our products and services with enterprise-grade security, privacy, compliance, and transparency. As part of this commitment, we continue to evolve our offering to provide administrators with enhanced tools and reporting to optimize access and licensing within Dynamics 365 finance and operations applications.

On April 30, 2025, we delivered a set of enhancements to user license reporting in the Power Platform admin center, providing customers with comprehensive visibility into license usage across security roles. These improvements build on the momentum from our earlier investments in governance tools, as outlined in our March blog post on simplifying license management in Dynamics 365. Together, these updates are designed to help organizations better understand and manage their licensing footprint.

Microsoft is updating the timeline for in-app notifications and per-user license validation to give customers more time to prepare. To enable a smoother and more predictable experience, license validation will follow a staged rollout aligned with customer’s contract renewal or anniversary date. In parallel, we are introducing additional tools and reporting capabilities to increase transparency and improve the overall experience for customers managing their licensing footprint.

Why We’re Taking a Staged Approach

Starting January 15, 2026, license validation for Dynamics 365 finance and operations applications will begin for customers with contract renewals or anniversaries occurring after that date – refer to the FAQ to learn how this applies to your organization. This approach enables several important benefits:

• Proactive Engagement: Aligning validation with contract milestones helps customers plan to review user counts and licensing needs.
• Reduced Operational Impact: This timing allows organizations to plan and implement necessary adjustments with less likelihood of operational disruption.
• Scalable and Transparent: A staggered timeline provides better transparency when license validation occurs, helping customers plan ahead.

Note: Customers granted a grace period as described in this customer blog will continue to have that status honored.

To maintain continuous access and reduce disruptions in the future, we recommend organizations proactively review and assign licenses in advance.  Users without assigned licenses will no longer have access to these applications after technical validation until licenses are assigned and will instead receive prompts to request the appropriate licenses from their administrator.

Preparing for a Smooth Transition

To help customers confidently navigate the upcoming license validation process starting January 15, 2026, we’ve outlined clear steps to enable your organization to be prepared.

As we approach this important milestone, we encourage your administrator to: 

1. Understand licensing requirements: Review the licensing model for clarity on how security roles, duties, and privileges map to license types.
2. Review User Role and License Mapping: Use the Power Platform admin center or Dynamics Lifecycle Services reporting to generate a high-level summary of active users and respective license requirements.
3. Role to license optimization: Use the License Usage Summary Report in Dynamics 365 finance and operations to identify opportunities to optimize user role assignments by removing unnecessary entitlements or permissions.
4. Align license assignments in Microsoft 365 Admin Center: Provision and assign the appropriate licenses to users in the Microsoft 365 Admin Center, ensuring they match the license types mapped in the reports. If needed, make reservations or place supplemental orders for additional licenses.

Following this guidance will help facilitate a smooth transition and position your organization for success managing Dynamics 365 finance and operations licensing across your Microsoft Cloud solutions. This shift toward centralized license assignment underscores our commitment to simplifying administrative processes, providing greater visibility, security, and governance.

For additional information, use the following resources to continue adapting to the new modern reporting tools:

• Licensing Resources
• User security role reporting and technical validation for finance and operations apps FAQ​
• View license consumption for finance and operations apps​
• Stay compliant with user licensing requirements​
• User security governance overview​

The post Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation appeared first on Microsoft Dynamics 365 Blog.

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We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud Moderate (GCC-M), signifying a significant advancement in the communications landscape for government organizations. This launch provides public sector entities with secure, compliant, and innovative contact center technology tailored to the unified voice and digital engagement needs of federal, state and local agencies. 

Recognizing the longstanding demand for robust, scalable, and efficient solutions, Contact Center in GCC-M has been specifically developed to meet these requirements. It unifies widely adopted Microsoft public sector technologies into an AI-driven contact center solution. The solution spans both self-service and representative-assisted capabilities, thereby enhancing resident engagement and increasing employee service efficiency. This milestone highlights Microsoft’s ongoing commitment to delivering AI-powered solutions for government agencies that emphasize security, scalability, and regulatory compliance.

Importantly, Contact Center holds FedRAMP High Certification, ensuring that government agencies benefit from the highest standards of security and compliance for cloud solutions. This achievement underscores our dedication to safeguarding sensitive data and supporting rigorous government requirements. 

Empowering government customers

Government customers can now use Contact Center to: 

• Enhance public engagement through omnichannel communication and a Copilot-first experience. This includes multi-language conversational IVR, chat and digital messaging, unified routing, advanced call handling, and AI-assisted service rep experiences. 

• Unify enterprise contact center operations with flexible deployment options to meet the different agency service needs. Options include:
  • Contact Center embedded into third-party case management solutions
  • Standalone contact center capabilities
  • Full Dynamics 365 Case Management and Contact Center as one unified offering

• Streamline service operations with a unified Dynamics 365 Case Management and voice and digital contact center solution on a single platform 

• Enable a unified AI-first unified cloud voice strategy for all users with Dynamics 365 Contact Center 

This offering presents new opportunities for government organizations to advance their contact center capabilities, strengthening their reach and service effectiveness within a secure regulatory framework. The release of Contact Center in GCC-M demonstrates our continued dedication to supporting public sector innovation, particularly around privacy, security, and compliance. 

Contact Center in GCC-M not only addresses current operational needs but also supports future requirements. We’re delivering scalable and modern contact center technology at the core of government operations. Our solution enables agencies to enhance public sector engagements, improve service provision, and modernize communication. And we’re making all of this possible within a secure and compliant environment. 

Learn more

This achievement is an important step in our ongoing effort to empower government organizations to better serve their communities. For additional details, read the documentation: Dynamics 365 Contact Center | Microsoft Learn 

The post Dynamics 365 Contact Center now available in GCC-M appeared first on Microsoft Dynamics 365 Blog.