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Sales Qualification Agent: How we evaluated and improved AI quality with benchmarks
The Sales Qualification Agent (SQA) in Dynamics 365 Sales introduces a new class of autonomous sales AI, one that does far more than assist with drafting or summarization. SQA performs multi-step reasoning, conducts live web research, generates personalized outreach,...
Dynamics 365 sets the bar for agentic sales qualification on new benchmark
In October 2025, we announced the general availability of the Sales Qualification Agent (SQA) in Dynamics 365 Sales—a breakthrough in autonomous lead qualification. Sales Qualification Agent empowers sellers by helping build higher quality opportunity while...
Transforming how organizations run rental operations with Dynamics 365 ERP
Markets are shifting faster than traditional operating models can adapt. Customer expectations are rising. Capital constraints require every decision to deliver measurable value. In this environment, organizations that thrive are those treating business model...
The era of agentic business applications arrives at Convergence 2025
In this article From automation to autonomy: The AI-first organization1. Data: The foundation of agent autonomy2. Microsoft 365 Copilot: Your strategic productivity partner3. Agents: Plan, decide, and actPartner-built agents that extend industry workflowsConvergence...
Beyond Retrieval: How an Agentic Approach Transforms Microsoft Dataverse Search
Imagine being able to ask your CRM system a question like, “Which opportunities are likely to close this week?” or “Who has met with Ernie Kerrigan at Contoso recently?” and getting an instant, accurate answer without writing a single query or navigating through...
Advancing Microsoft 365: New capabilities and pricing update
Today we are announcing expanded availability of AI, security, and management capabilities coming to Microsoft 365 offerings in 2026. The post Advancing Microsoft 365: New capabilities and pricing update appeared first on Microsoft 365 Blog.
Microsoft 365 Copilot Business: The future of work for small businesses
We’re excited to announce the general availability of Microsoft 365 Copilot Business—a comprehensive, full-featured AI solution built for SMBs. The post Microsoft 365 Copilot Business: The future of work for small businesses appeared first on Microsoft 365 Blog.
Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance
In today’s economy, enterprise resource planning (ERP) systems have evolved far beyond traditional back-office functions. They are now strategic drivers of growth, agility, and resilience. Modern business leaders require ERP solutions that deliver more than...
Tools to perform actions in Custom Copilots | Copilot Studio
Here's how you can use Tools in Custom Copilots to perform AI actions based on your inputs. The post Tools to perform actions in Custom Copilots | Copilot Studio appeared first on D365 Demystified.
Fluent v2.0 for Customer Service: A unified, modern experience
Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components. This milestone marks the completion of a comprehensive modernization effort, bringing a unified, intuitive, and visually...
Setting up Codex with Power Platform MCP Server
Here's how to first Codex extension in VS Code to Power Platform MCP Server. The post Setting up Codex with Power Platform MCP Server appeared first on D365 Demystified.
Elevate service automation with timeout rules for automatic actions
As organizations continue to scale out digital customer service, the need for reliable automation grows. Timeout rules for automatic actions help teams maintain service-level agreements (SLAs), optimize representative workflows, and deliver consistent experiences...
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