Our Latest News
Sales Order Agent in Microsoft Dynamics 365 Business Central: Now in public preview
We’re pleased to share that the previously announced Sales Order Agent for Microsoft Dynamics 365 Business Central is now available for customers in paid public preview. The first prebuilt agent in Business Central represents an important milestone in the changing...
Transforming manufacturing with Microsoft Dynamics 365: A comprehensive analysis
In today’s rapidly evolving manufacturing landscape, staying ahead of the curve is not just an option—it’s a necessity. A new white paper titled “The Business Value of Microsoft Dynamics 365 for Manufacturers” analyzes how manufacturers are using Dynamics 365 to...
Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent
We’re thrilled to introduce the public preview release of Scheduling Operations Agent, a feature for Dynamics 365 Field Service enabling dispatchers to improve technician schedules quickly and efficiently. Transform dispatching in Dynamics 365 Field Service today! In...
Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation
Today, we’re introducing updates that will help centralize user license management and provide clarity for administrators. Starting April 30th, administrators will have access to license usage reporting that shows seats available and seats assigned. For users that...
Naming updates to Copilot Service workspace and service representatives
In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how businesses interact with their customers. However, this advancement brings about the need for clear and precise terminology to avoid...
Microsoft named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025
Customer expectations continue to grow, with rising demand for seamless, connected, and personalized experiences across sales, marketing, and service. However, meeting these demands can be a complex and expensive undertaking, and legacy applications accessing siloed...
Introducing Researcher and Analyst in Microsoft 365 Copilot
Introducing two, first-of-their-kind reasoning agents in Microsoft 365 Copilot. The post Introducing Researcher and Analyst in Microsoft 365 Copilot appeared first on Microsoft 365 Blog.
The future of manufacturing with Microsoft Dynamics 365 is here—are you ready?
This week, thousands of manufacturers will gather at Hannover Messe 2025 for insights into solutions to unprecedented challenges, from rising energy costs to supply chain disruptions, workforce shortages to geopolitical conflicts. Top of mind for many attendees is how...
Teams Phone extensibility for Dynamics 365 Contact Center
Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With the rise of digitalization and advanced technologies, AI and automation have become essential for streamlining operations, improving efficiency, and...
New live chat in Microsoft Teams: Connecting customers and businesses effortlessly
Introducing Live chat in Teams, a new way for small businesses to connect with customers, vendors, and partners. The post New live chat in Microsoft Teams: Connecting customers and businesses effortlessly appeared first on Microsoft 365 Blog.
Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance
We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability and Accountability Act (HIPAA) compliant. This significant achievement highlights our dedication to security, privacy, and...
Transform HR with AI-powered agents
Human Resource (HR) professionals juggle numerous responsibilities as they strive to align organizational goals with human potential. In addition to hiring and retaining talent, they must manage a global workforce with hybrid models, ensure employee satisfaction, and...
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