This article is contributed. See the original author and article here.
In this session, we continue with the “We Speak”, Mission Critical Series with an episode on how Azure Logic Apps can unlock scenarios where is required to integrate with IBM i (i Series or former AS/400) Applications.
The IBM i In-App Connector
The IBM i In-App connector enables connections between Logic App workflows to IBM i Applications running on IBM Power Systems.
Background:
More than 50 years ago, IBM released the first midrange systems. IBM advertised them as “Small in size, small in price and Big in performance. It is a system for now and for the future”. Over the years, the midranges evolved and became pervasive in medium size businesses or in large enterprises to extend Mainframe environments. Midranges running IBM i (typically Power systems), support TCP/IP and SNA. Host Integration Server supports connecting with midranges using both.
IBM i includes the Distributed Program Calls (DPC) server feature that allows most IBM System i applications to interact with clients such as Azure Logic Apps in request-reply fashion (client-initiated only) with minimum modifications. DPC is a documented protocol that supports program to program integration on an IBM System i, which can be accessed easily from client applications using the TCP/IP networking protocol.
IBM i Applications were typically built using the Report Program Generator (RPG) or the COBOL languages. The Azure Logic Apps connector for IBM i supports integrating with both types of programs. The following is a simple RPG program called CDRBANKRPG.
As with many of our other IBM Mainframe connectors, it is required to prepare an artifact with the metadata of the IBM i programs to call by using the HIS Designer for Logic Apps tool. The HIS Designer will help you creating a Host Integration Design XML file (HIDX) for use with the IBM i connector. The following is a view of the outcome of the HIDX file for the program above.
For instructions on how to create this metadata artifacts, you can watch this video:
Once you have the HIDX file ready for deployment, you will need to upload it in the Maps artifacts of your Azure Logic App and then create a workflow and add the IBM 3270 i Connector.
To set up the IBM i Connector, you will require inputs from the midrange Specialist. You will require at least the midrange IP and Port.
In the Parameters section, enter the name of the HIDX file. If the HIDX was uploaded to Maps, then it should appear dynamically:
And then select the method name:
The following video include a complete demonstration of the use of the IBM i In-App connector for Azure Logic Apps:
This article is contributed. See the original author and article here.
Below, you’ll find a treasure trove of resources to further your learning and engagement with Microsoft Fabric.
Dive Deeper into Microsoft Fabric
Microsoft Fabric Learn Together
Join us for expert-guided live sessions! These will cover all necessary modules to ace the DP-600 exam and achieve the Fabric Analytics Engineer Associate certification.
Overview: Microsoft Fabric Learn Together is an expert-led live series that provides in-depth walk-throughs covering all the Learn modules to prepare participants for the DP-600 Fabric Analytics Engineer Associate certification. The series consists of 9 episodes delivered in both India and Americas timezones, offering a comprehensive learning experience for those looking to enhance their skills in Fabric Analytics.
Agenda:
Introduction to Microsoft Fabric: An overview of the Fabric platform and its capabilities.
Setting up the Environment: Guidance on preparing the necessary tools and systems for working with Fabric.
Data Ingestion and Management: Best practices for data ingestion and management within the Fabric ecosystem.
Analytics and Insights: Techniques for deriving insights from data using Fabric’s analytics tools.
Security and Compliance: Ensuring data security and compliance with industry standards when using Fabric.
Performance Tuning: Tips for optimizing the performance of Fabric applications.
Troubleshooting: Common issues and troubleshooting techniques for Fabric.
Certification Preparation: Focused sessions on preparing for the DP-600 certification exam.
Q&A and Wrap-up: An interactive session to address any remaining questions and summarize key takeaways.
This series is designed to be interactive, allowing participants to ask questions and engage with experts live. It’s a valuable opportunity for those looking to specialize in Fabric Analytics and gain a recognized certification in the field.
For more detailed information and to register for the series, you can visit the page on Microsoft Learn. Enjoy your learning journey https://aka.ms/learntogether
Hands-On Learning with Fabric
Enhance your skills with over 30 interactive, on-demand learning modules tailored for Microsoft Fabric.
This article is contributed. See the original author and article here.
Hello Azure Communication Services users!
As we enter 2024, we’d like to take the opportunity to hear what you think of the Azure Communication Services platform. We’d love to hear your insights and feedback on what you think we’re doing well and where you think we have an opportunity to better meet your needs. We’d really appreciate it if you would take 5-7 minutes to complete our survey HERE and share your thoughts with us. We’ll use this information to help guide future development, and to help us focus on the areas that our customers tell us are most important to them.
Please note – This survey is specifically designed for developers who’ve built something (even a demo or sample) with
Azure Communication Services. We will offer additional opportunities for other users to share their feedback as well.
That survey link, again, is HERE. Thanks for your feedback, and here’s to a productive and successful 2024!
This article is contributed. See the original author and article here.
Welcome to the fourth edition of Microsoft Viva People Science industry trends, where the Viva People Science team share learnings from customers across a range of different industries. Drawing on data spanning over 150 countries, 10 million employees, and millions of survey comments, we uncover the unique employee experience challenges and best practices for each industry.
In this blog, @Jamie_Cunningham and I share our insights on the state of employee engagement in the retail industry. You can also access the recording from our recent live webinar, where we discussed this topic in depth.
Let’s first look at what’s impacting the retail industry today. In summary, we are hearing about market volatility, supply chain constraints, changing consumer behavior, technological advancements, labor pressures, and rising costs. According to the Deloitte Retail Trends 2023 report, the top-of-mind issues for retail leaders are:
Growth versus sustainability: Retailers need to balance the short-term pressures of profitability and cash flow with the long-term goals of environmental and social responsibility.
Consumer confidence and retail sales: Retailers need to cope with the uncertain and volatile consumer demand, which is influenced by factors such as inflation, health concerns, and government policies.
Leadership quality and brand strength: Retailers need to demonstrate strong and visionary leadership, as well as to build and maintain a distinctive and trusted brand identity.
Technological innovation: Retailers need to leverage technology and data to create personalized, seamless, and omnichannel customer experiences, as well as to optimize their operations and supply chains.
These issues require retailers to be agile, resilient, and innovative in their employee experience strategies and execution. The retail industry also faces some specific challenges in attracting and retaining talent, such as:
Rewards:Retail jobs often pay comparatively lower wages and benefits to other industries and can lack recognition and rewards for employees’ hard work.
Wellbeing: Retail employees often deal with high-stress, low-flexibility, and high-risk work environments, which can affect their physical and mental health.
Growth: Retail employees often perceive limited opportunities for career advancement, skill development, and learning, which can lead to disengagement and attrition.
According to Glint benchmark data (2023), employee engagement in retail has declined by two points between 2021 and 2022. It’s clear that retailers need to invest in improving the employee experience, especially for the frontline workers, who are the face of the brand and the key to customer loyalty. So, how do they do this? Here are three examples of how retailers we’ve worked with have addressed the needs of their employees with the support of Microsoft Viva:
1. Create a compelling future
We worked with the leadership team of a MENA (Middle East and North Africa) based retailer to recognize that there was a connection between their ability to communicate the future of the direction of the organization effectively, and the degree to which employees saw a future for themselves in the organization. The team committed to clarifying how the business initiatives they were rolling out connected to future work opportunities for their teams.
2.Build bridges with frontline employees
According to the Microsoft Work Trend Report (2022), sixty-three percent of all frontline workers say messages from leadership don’t make it to them. A global fashion brand recognised after several years of employee listening that the actions being taken by leadership were not being felt on the shop floor. We worked with them to adopt a simplified action taking model with one clear commitment from leaders, that was efficient and effective in terms of communication and adoption. They also increased their investment in manager enablement to support better conversations within teams, when results from Viva Glint were released. This simplified approach led to improved perceptions of the listening process, and greater clarity at all levels on where to focus for a positive employee experience.
3.One internal team, one goal
Through an Executive Consultation with leaders of a UK retailer, it was identified that wellbeing was a risk for the business that unless addressed, would severely impact their priorities. With that in mind, the team created internal alignment – to prioritise wellbeing through both training investment and policy changes, resulting in a thirteen-point improvement in the wellbeing score year over year.
Conclusions
To succeed in this dynamic and competitive market, retailers need to focus on their most valuable asset: their employees. By investing in the employee experience, especially for the frontline workers, retailers can boost their employee engagement, customer satisfaction, and business performance.
A downloadable one-page summary is also available with this blog for you to share with your colleagues and leaders.
Leave a comment below to let us know if this resonates with what you are seeing with your employees in this industry.
This article is contributed. See the original author and article here.
Across industries and around the world, field service leaders face any number of challenges in areas including digitalization and modernization of traditionally paper-based processes, rising customer expectations, and employee training and retention. With these challenges top of mind, we have continually invested in Microsoft Dynamics 365 Field Service as a solution to meet the growing requirements of field service management (FSM) operations. That’s why we take great pride in sharing we’re the only vendor positioned as a Leader in the following four IDC MarketScapes:
A Leader in IDC MarketScape: Worldwide Field Service Management Solutions for Oil and Gas 2023-2024 Vendor Assessment (Doc #US50040023, November 2023)
Field service management applications
Source: IDC MarketScape: Worldwide Field Service Management Applications 2023 Vendor Assessment”, Aly Pinder, December 2023 IDC Doc# US49989523.
According to the 2023 report “Product Innovation and Aftermarket Service Survey,” IDC notes that “the top metric prioritized by service leaders as determining success in service was customer satisfaction (46.2%), followed by customer retention (39.0%).” This means frontline worker roles such as service agents and field technicians are absolutely critical to ensuring the best possible customer experience. That’s why we’re continuously developing Dynamics 365 Field Service so that organizations can equip those workers with modern digital tools to make them more responsive and efficient.
Microsoft was positioned as a Leader in the 2023-2024 IDC MarketScape for worldwide field service management applications based on two strengths: “innovation at scale and pace” and “infusion of AI into field service processes.” The IDC MarketScape notes that “Microsoft’s end-to-end service experience capabilities aid field service companies in a continuous transformation journey. As customer expectations evolve, frontline workforces shift, and business models get disrupted, Microsoft leverages its platform to incorporate technologies like the Internet of Things (IoT), mixed reality, industrial metaverse, and digital twins.” In addition, the IDC MarketScape says that in the areas of AI and generative AI, which would include Copilot in Field Service, “Microsoft is enabling service organizations to realize near-term and long-term strategies around this innovative technology.”
The IDC MarketScape suggests that organizations consider Microsoft field service solutions “if they are looking for a vendor that can incorporate end-to-end capabilities with innovative technologies for transformation and growth.”
Service life-cycle management
Source: IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023–2024 Vendor Assessment, by Aly Pinder, October 2023, IDC Doc# US49989623
IDC has noted that service is no longer something that happens only after a sale is complete. More and more, organizations are aligning services and sales to help drive greater revenue through better alignment and new service offerings. This IDC MarketScape report highlights two key Microsoft strengths: an integrated platform supporting the front and back office, and innovation accelerators that enhance experiences.
From an integration standpoint, the IDC MarketScape notes that “the service team can no longer operate in a silo and requires tools that allow it to connect to other business functions, customers, and the wide network of partners. Microsoft’s integrated platform of back-office, midoffice, and front-office applications aids customers across their digital journey and not just within a single function.” The integration of Dynamics 365 Field Service with Microsoft 365 and Microsoft Teams is key. Dynamics 365 Field Service integrates with Outlook, Teams, and Microsoft Viva Connections so that frontline workers and managers can create, view, and manage work orders within Outlook and Teams. This integration enhances collaboration between dispatchers, frontline technicians, and managers by enabling work order data to sync automatically between Dynamics 365 and Microsoft 365. Additionally, frontline technicians can quickly start their day with access to key workday information at a glance, with work orders visible from the Viva Connections homepage in Teams. Dynamics 365 and Microsoft 365 empower technicians with the right information to resolve issues the first time, which is key to creating a positive customer experience.
When it comes to innovation, the IDC MarketScape explains, “Microsoft through its AI, GenAI, IoT, and mixed reality capabilities and tools allows service organizations to deliver enhanced experiences for the service team and the customer. Microsoft customers value this level of shared innovations, which has cemented partnerships for shared growth.” Dynamics 365 Field Service can be integrated with Microsoft Dynamics 365 Remote Assist on Microsoft HoloLens, Microsoft HoloLens 2, Android, or iOS devices to enable technicians to collaborate more efficiently by working together from different locations. This means service technicians can find and connect with technical experts working at other locations to share what they’re seeing, receive remote assistance, and quickly resolve customer issues. Dynamics 365 Field Service can also be integrated with Microsoft Dynamics 365 Guides to attach mixed reality guides to Field Service tasks. Overall, the integration between Dynamics 365 Field Service, Dynamics 365 Remote Assist, Dynamics 365 Guides, and tools like HoloLens helps to elevate field service operations by enabling them to optimize processes and deliver unparalleled customer experiences.
The IDC Life-Cycle Management report suggests organizations “consider Microsoft when searching for capabilities that will enable continuous exploration of innovation across the service life cycle and partner networks. Microsoft has enabled a broad set of innovation capabilities, which support collaboration, co-innovation, and prescriptive service at speed and a global scale.”
Field service management for utilities
Source: IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment, By: Jean-François Segalotto, John Villali and Daniele Arenga, November 2023, IDC Doc #US50036223
For customers in the utilities industry, the IDC MarketScape explains that a key strength for Microsoft is that “[customers] recognize Dynamics 365 Field Service as a well-engineered, flexible FSM solution, offering a solid user experience in terms of usability, configurability, ease of integration into complex landscapes, and extensibility thanks to the Microsoft portfolio.”
The IDC MarketScape also notes, “Microsoft is putting considerable resources behind the product, including significantly increasing the engineering budget this year.” It also states that “[the] ability to instantly access this innovation through a pure-play SaaS ultimately results in good value for money.” Many Field Service customers experienced this with the addition of the Copilot in Dynamics 365 Field Service Outlook add-in, which streamlines work order creation with relevant details pre-populated from emails and optimizes technician scheduling with data-driven recommendations based on factors such as travel time, availability, and skillset. Frontline managers can see relevant work orders and review them before creating new work orders, and they can easily reschedule or update those work orders as customers’ needs change.
Field service management for oil and gas
For customers in the oil and gas (O&G) industry, the IDC MarketScape stated, “Microsoft’s FSM solution comes in an integrated and comprehensive portfolio catering to core O&G field services and asset operations. By seamlessly integrating FSM with Mixed Reality, Microsoft 365, AI, IoT, and Azure, it provides customers the flexibility to tailor solutions, enhancing efficiency, driving innovation, and boosting productivity in a highly customizable manner.”
“Drawing on its long-established customer base, Microsoft works with major O&G players addressing a wide range of field service challenges. Typically, these collaborations focus on enabling frontline workers and optimizing planning and service workflow automation in vast scale operations spanning large assets such as refineries, petrochemical plants, LNG facilities, renewable gas plants, and the extensive network of gas stations.” For service technicians on the frontline, a primary benefit of Dynamics 365 Field Service is the Field Service mobile app which enables technicians to see their workdays at a glance so they can view and update work orders, customer assets, accounts, and more, no matter where they are working—even in areas with limited connectivity. Technicians can also easily access up-to-date inventory information, eliminating the need for cumbersome manual inventory checks and reducing delays caused by missing parts. The Field Service mobile app also incorporates safety checklists and real-time reporting, helping to ensure compliance with safety regulations and to improve the well-being of service technicians who often work under hazardous conditions.
We invite you to read the following IDC MarketScape report excerpts for full details:
Source: IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.
This article is contributed. See the original author and article here.
Practice mode is now available in Forms. It’s tailored for EDU users, particularly students, offering a new way for students to review, test, and reinforce their knowledge. Follow me, let’s check out more details of practice mode. You can just try it from this template. (Note: Practice mode is only available for quizzes. )
Practice mode
Instant feedback after answering each question In practice mode, questions will be shown one at a time. Students will receive immediate feedback after submitting each question, indicating whether their answer is right or wrong.
Instant feedback after answering each question
Try multiple times for the correct answer Students can reconsider and try a question multiple times if they answer it incorrectly, facilitating immediate re-learning, and consequently strengthening their grasp of certain knowledge.
Try multiple times to get the correct answer
Encouragement and autonomy during practice Students will receive an encouraging message after answering a question, whether their answer is correct or not, giving them a positive practice experience. And They have the freedom to learn at their own pace. If they answer a question incorrectly, they can choose to retry, view the correct answer, or skip this question.
Encouragement message and other options
Recap questions After completing the practice, students can review all the questions along with the correct answers, offering a comprehensive overview to assess their overall performance.
Recap questions
Enter practice mode Practice mode is only available for quizzes. You can turn it on from the “…” icon in the upper-right corner. Once you distribute the quiz recipients will automatically enter practice mode. Try out practice mode from this template now!
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