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In the September 2025 edition of our monthly roundup, we’re recapping the most exciting new features recently released in Microsoft Copilot Studio.
The post What’s new in Copilot Studio: September 2025 appeared first on Microsoft 365 Blog.
Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.
This article is contributed. See the original author and article here.
Frontline technicians juggle more than just work orders—they balance customer visits, team meetings, and personal commitments. Until now, keeping these schedules aligned often meant switching back and forth between apps.
With Release Wave 2 2025, we’re excited to announce the General Availability (GA) of Exchange Integration for Dynamics 365 Field Service. This capability syncs work order bookings directly into Outlook and Teams calendars, giving technicians a unified view of their schedules in one place, where they already collaborate with their team.
Field service organizations rely on accurate scheduling to keep operations running smoothly. Yet, frontline workers have traditionally had to check multiple sources—Field Service for bookings, Outlook for meetings, Teams for collaboration—just to piece together their day.
With this Integration:
The result: fewer missed updates, less app switching, and more time spent serving customers.
If your organization already uses an Exchange integration with Field Service to sync appointments, contacts, or tasks, you’ll notice an important change after GA:
Field Service work order bookings will begin syncing into Outlook and Teams calendars.
To ensure a smooth transition:
– Prepare your users for this update to prevent unexpected duplicate or overlapping events.
– If needed, disable the sync for all user mailboxes or turn off the Exchange Online email server profile to opt out of this feature.
Q: When will Exchange Integration be generally available?
A: Exchange Integration is available to all customers with Wave 2 2025.
Q: Does the sync work both ways?
A: No. The sync is one-way, from Field Service to Exchange. Updates made in Outlook or Teams do not flow back to Field Service.
Q: How often does the sync run?
A: Bookings appear in Outlook and Teams within 15 minutes.
Q: What happens if we already have an Exchange integration set up?
A: You’ll begin to see Field Service work order bookings added to calendars after GA. Prepare users for this change to avoid confusion. Turn off the feature via mailbox or server profile settings if needed.
Q: Can we control which bookings sync?
A: No, only work order related bookings will sync 2 weeks into the future and 1 week into the past. Admins can manage who is set up for integration by enabling or disabling the sync on their mailbox in Dynamics.
Q: Do we need new licenses?
A: No additional licenses are required beyond standard Dynamics 365 Field Service and Microsoft 365 licensing.
With the Calendar Integration now generally available, your technicians gain a clearer view of their day, your dispatchers simplify scheduling, and your organization eliminates unnecessary friction.
Ready to keep everyone in sync? Enable Calendar Integration in Dynamics 365 Field Service today. [Learn more in our documentation]
The post Integrate Field Service bookings with Outlook and Teams, now Generally Available. appeared first on Microsoft Dynamics 365 Blog.
Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.
This article is contributed. See the original author and article here.
As innovation speeds up, staying agile is essential. To keep your business ahead of the curve with innovation across Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio, join us for the Business Applications Launch Event, debuting live on the Dynamics 365 YouTube channel on Thursday, October 23, 2025 at 9 AM Pacific Daylight Time. Subscribe to our YouTube channel to get notified when the update is live.
The Business Applications Launch Event offers an exclusive first look at new capabilities launching over the next few months.
With a newly streamlined presentation format, you can quickly get up to speed on the most important and innovative capabilities—with expert insights and demonstrations from Microsoft product leaders and engineers. It’s our way of helping you stay current, make informed decisions, and move faster in the era of Copilot and AI agents.
Mark your calendar for the Business Applications Launch Event—Thursday, October 23, 2025.
The update is your opportunity to:
During this update, you’ll hear from the product leaders and engineers behind the technology, including new Copilot and AI agent innovation for Dynamics 365 and Microsoft Power Platform. Demo highlights will include:
Learn about updates to the Sales qualification agent. It autonomously researches and engages with leads, helping sales teams quickly identify those with real purchase intent. In this wave, the agent goes further—moving the lead closer to full qualification and boosting the team’s opportunity pipeline with greater precision and impact.
Get an overview of 2025 release wave 2 highlights for Dynamics 365 Sales:
The latest release wave of Dynamics 365 Contact Center helps service reps better understand customer needs and deliver what they need—quickly, efficiently, and with a human touch. Dynamics 365 Customer Service will continue to enhance agentic and Copilot capabilities for case and knowledge management, as well as AI-based routing. Dynamics 365 Contact Center will also focus on expanding agentic and Copilot capabilities to automate service journeys across digital and voice channels, along with introducing new omnichannel and supervisor features in the 2025 release wave 2.
Get an overview of 2025 update two highlights for Dynamics 365 Contact Center:
Dynamics 365 Finance expands the capabilities of the Account Reconciliation Agent. Today, it supports your team in effortlessly resolving voucher amount mismatches. In this wave, it extends support to include ledger not in subledger and subledger not in ledger exceptions. Instead of relying on manual exception handling and static reports, the solution reviews all transactions on an ongoing basis, services exceptions, and presents them to you. The agent then suggests the most appropriate action for resolution, and you have the freedom to accept it or choose another path. Core updates to Dynamics 365 Finance also include the automation of remittance advice processing.
Dynamics 365 Supply Chain Management introduces capabilities that make AI-led demand planning more flexible. You can now bring in multiple external signals like inflation, weather, and industry indexes right into your forecast.
And new autonomous and intelligent productivity capabilities for finance solution in Microsoft 365 Copilot will reshape the finance process, from reconciliation to collections to advanced analytics help reduce repetitive work and surface actionable insights.
Get an overview of 2025 release wave 2 highlights for Dynamics 365 Finance:
Dynamics 365 Supply Chain Management:
Finance agents for Microsoft 365:
Microsoft Power Platform is getting a major boost with AI and collaboration features. Power Apps now lets people and agents work together—agents can help with tasks like data entry, visualization, and app creation just by describing what you need or sharing an image. Power Automate is evolving with smarter automation tools, including generative AI actions, intelligent document processing, and new human-in-the-loop experiences like advanced approvals. It’s also, it’s adding stronger governance and security controls to help manage automation at scale. Power Pages is making it easier than ever to build secure, data-driven websites, with new tools for low-code makers and developers, and enhanced security insights to keep everything protected.
Get and overview of 2025 release wave 2 highlights for Power Apps:
See wave two highlights for Power Automate:
Copilot Studio continues to make agent creation and operation even easier and more powerful with autonomous agents in Microsoft 365 Copilot, the ability to build complete teams of agents that work seamlessly together, and improved governance for enterprise scalability. Copilot Studio will offer even deeper integration with Azure AI Foundry and Microsoft Graph, helping ensure your agents can use the latest AI technology alongside your data in the Microsoft Graph.
Get an overview of 2025 release wave 2 highlights for Copilot Studio:
The Business Applications Launch Event will be live on the Dynamics 365 YouTube channel on Thursday, October 23, 2025, starting at 9 AM Pacific Daylight Time. We’ll see you there!
The post Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event appeared first on Microsoft Dynamics 365 Blog.
Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.
This article is contributed. See the original author and article here.
Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rapid transformation, the need for a robust system to monitor agent activity is critical. AI agents are capable of resolving customer issues independently across channels, but their autonomy introduces new challenges around compliance, customer trust, and operational transparency.
To address this, we’re excited to announce the agent activity feed, now in preview. This release empowers AI supervisors with the tools they need to monitor agent behavior and intervene when necessary. Additionally, it ensures organizations are adopting AI responsibly and in line with their values and regulatory requirements.
The initial release of the agent activity feed includes:
Viewing the agent activity feed requires the enablement of at least one AI agent in Copilot Service admin center. Users must have a Customer Service Enterprise license and Microsoft Copilot Studio (MCS) message packs available.
Admins can customize which agents to enable. They also need to give supervisors the Editor role in MCS for each agent so they can view its activity in the feed.
Admins can turn on this feature in Copilot Service admin center or Power Platform maker center. In a few short configuration steps, they can enable supervisors to view every agent operation. This streamlined feed gives supervisors the ability to catch issues as they happen and ensure a more effective and productive service organization.
For more details on how to get started, read the documentation: Configure AI agent feed (preview) | Microsoft Learn
The post Try the AI agent activity feed in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.
This article is contributed. See the original author and article here.
We’re taking a big step forward with major updates to our individual subscription plans, combining the best of AI and productivity at an unbeatable price.
The post Meet Microsoft 365 Premium: Your AI and productivity powerhouse appeared first on Microsoft 365 Blog.
Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.
This article is contributed. See the original author and article here.
How the Advanced Tax Calculation Engine Supports Businesses in a Time of Change
Brazil’s sweeping tax reform is reshaping indirect taxation and creating new compliance demands for companies of all sizes. To help organizations prepare, Microsoft is introducing the Brazilian Tax Reform solution in Dynamics 365 Finance—a flexible, transparent, and compliance-ready approach designed to support modern enterprises.
At the core of the solution is the Advanced Tax Calculation engine, which enables organizations to configure, test, and run both legacy and new tax regimes in parallel during the transition period. This approach supports continuity, allowing businesses to adopt reform at their own pace while minimizing disruption or downtime.
Figure 1: Legacy core tax plus Advanced Tax Calculation engine
The Brazilian Tax Reform solution provides intuitive tools that simplify setup and ongoing operations. Users can:
Clear documentation and guided configuration help minimize errors and improve readiness for future regulatory changes.
Tax reform is not a one-time change—it will continue to evolve. Dynamics 365 Finance Globalization delivers updates as requirements shift, reducing the need for long upgrade projects. This continuous compliance model ensures businesses remain current with legislation and better prepared for future adjustments.
The Brazilian Tax Reform solution is built on a modern, extensible data model that adapts as regulations change:
Figure 2: Brazilian Tax Reform Solution Structure
The Brazilian Tax Reform solution in Dynamics 365 Finance gives organizations the flexibility and tools they need to manage compliance confidently. With dual tax engines available only during the transition period, flexible configuration, and continuous updates, the solution supports a smooth shift to Brazil’s new requirements while maintaining operational continuity.
This solution is designed not only to meet today’s compliance needs but also to help businesses stay adaptable in the face of ongoing regulatory change.
The post Introducing the Brazilian Tax Reform Solution in Microsoft Dynamics 365 Finance appeared first on Microsoft Dynamics 365 Blog.
Brought to you by Dr. Ware, Microsoft Office 365 Silver Partner, Charleston SC.
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