This article is contributed. See the original author and article here.
Introduction
Supply Chain Management lets you manage, track, and verify compliance with export control restrictions prior to confirming, picking, packing, shipping, and invoicing sales orders. The new advanced export control functionality allows you to manage your export control policies using a native Microsoft Dataverse solution that interfaces directly with your Supply Chain Management instance. Supply Chain Management then enforces compliance with international trade regulations by consulting your export-control policies in real time.
The export control dataverse solution allows you to keep track of the many different rules and policies, expressing these rules, including complex ones, using formulas similar to those in Microsoft excel. The fact that it is a dataverse-based solution also allows your other systems to access your export control rules thanks to the hundreds of connectors available for Dataverse.
The solution implements five primary concepts:
Jurisdictions
A jurisdiction is a set of codes, categories, restrictions, exceptions and licenses. It represents a set of configurations that apply to incoming requests. Like the US International Traffic in Arms Regulation (ITAR), US Export Administration Regulations (EAR) or EU Dual Use.
You can create as well your own jurisdiction for your companies internal policies.
Codes and categories
The codes that make up a jurisdiction are often referred to as Export Control Classification Numbers (ECCNs).
An example of an export control classification number is 7A994, which is defined by the United States Export Administration Regulations (US EAR) export control jurisdiction. This classification number applied to “Other navigation direction finding equipment, airborne communication equipment, all aircraft inertial navigation systems not controlled under 7A003 or 7A103, and other avionic equipment, including parts and components.” According to the US EAR, ECCN 7A994 is a part of the *Anti Terrorism (AT)* control category.
Restrictions
Each export control jurisdiction defined a set of restrictions under which export control actions should be disallowed unless an exception exists.
Exceptions
Exceptions allow an action even though a restriction would otherwise block it. Common types of exceptions include licenses, blanket exemptions, and corporate policies.
Exceptions are defined the same way as restrictions, but also provide extra requirements that apply when the exception is used, such as the need to display a message to the user o to print text and licenses on documents.
Licenses
Licenses are the specific permissions to be able to trade an item or set of items in a given context. It is common that the authorities are the ones providing the licenses.
This article is contributed. See the original author and article here.
Copilot AI is reshaping customer service just like it’s changing every other aspect of business operations. Before now, customer service managers had no way to gauge the results of their efforts to incorporate AI in their practices. Copilot analytics in Dynamics 365 Customer Service fills that gap, offering deep insights into the operational impact of an organization’s investment in AI-enhanced customer service.
Key metrics and insights
To view Copilot analytics, go to Customer Service historical analytics and select the Copilot tab. Here, comprehensive metrics and insights provide a holistic perspective on the value that Copilot adds to your customer service operations.
Usage metrics
Daily Active Users: The number of individual agents who engaged with Copilot at least once in a day over the specified date range
Total Copilot AI Responses: The aggregate number of responses that Copilot provided in a day over the specified date range
Number of Responses Used: The number of Copilot responses from which an agent copied text
Percentage of Copilot AI Responses Used: The proportion of Copilot responses from which agents copied text
Productivity metrics: Cases
Total Cases Resolved: The aggregate number of cases that agents resolved while Copilot was available
Number of Cases Resolved Using Copilot AI: The number of cases that agents resolved with Copilot’s help
Percentage of Cases Resolved Using Copilot AI: The proportion of cases that agents resolved with Copilot’s help
Average Days to Close for Cases: The average number of days it took agents to resolve cases, with and without Copilot’s help
Case Throughput: The average number of cases that agents resolved per day, with and without Copilot’s help
Productivity metrics: Conversations
Total Conversations: The aggregate number of agent-customer interactions that involved Copilot
Number of Conversations Using Copilot AI: The number of completed conversations in which Copilot played a role
Percentage of Conversations Using Copilot AI: The proportion of conversations in which Copilot played a role
Average Conversation Handle Time: The average duration of conversations in which Copilot played a role
Conversation Throughput: The average number of completed conversations (excluding emails and voice interactions) per day in which Copilot played a role
Satisfaction metrics
Agent Ratings: Agents’ ratings of Copilot’s responses, both positive and negative
The potential of Copilot analytics
Copilot analytics gives leaders of organizations that use Dynamics 365 Customer Service a comprehensive toolset to assess the impact of Copilot on their customer support functions. By analyzing key metrics, supervisors and managers can make informed decisions, optimize processes, and elevate levels of customer satisfaction.
It’s important to recognize that Copilot analytics is a transformative asset for customer service organizations. As you explore its capabilities, you’ll find that its insights have the potential to drive improvements in the productivity of your customer service teams.
AI solutions built responsibly
Enterprise grade data privacy at its core. Azure OpenAI offers a range of privacy features, including data encryption and secure storage. It allows users to control access to their data and provides detailed auditing and monitoring capabilities. Copilot is built on Azure OpenAI, so enterprises can rest assured that it offers the same level of data privacy and protection.
Responsible AI by design. We are committed to creating responsible AI by design. Our work is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. We are putting those principles into practice across the company to develop and deploy AI that will have a positive impact on society.
Learn more about Copilot analytics
Watch a video to learn how copilot AI searches company knowledge sources and generates optimized responses in a single click.
This article is contributed. See the original author and article here.
Manufacturers worldwide are investing heavily in digital transformation, overhauling almost every aspect of their operations and business models. But one key group—frontline workers —are still awaiting their digital renaissance.
Today, many organizations feel their workers are not empowered or digitally well-equipped. Manufacturers struggle with high turnover and the challenge of training and upskilling new workers. Downtime and worker productivity remain nearly universal issues.
To help address these issues, Microsoft is investing in frontline worker enablement across a broad range of technologies. This includes new solutions to help frontline workers deliver exceptional service with next-generation AI, as well as on our ongoing investment in mixed reality hardware and solutions. Microsoft Dynamics 365 Guides cultivates collaborative environments where people put knowledge into action. Here are three ways mixed reality is addressing frontline worker training, support, and knowledge transfer across industries:
1. Resolve issues quickly with remote support and collaboration
Unplanned downtime is costly. The average manufacturer confronts over 800 hours of equipment downtime a year, or 15 hours per week. Industrial manufacturers consequently spend almost USD50 billion on downtime every year.1 In these high-pressure situations, communication across functions can either speed resolution or create blockers to forward progress.
Historically, manufacturing environments fostered knowledge silos with valuable insights confined to individuals, groups, or departments. Mixed reality shifts this dynamic. Workers can share real-time, situational video of their environment, allowing others to experience it firsthand—regardless of location. Expert guidance, troubleshooting, or step-by-step instructions are immediate. This eliminates the need to travel, while minimizing downtime and production disruptions.
Gone are the days where access to experts, communication barriers, or information silos dictate how knowledge is shared or when assets are repaired. Working on assembly or service lines requires specialized skills and expertise. Access to individuals with the relevant, hands-on experience, however, is not always possible. With Dynamics 365 Guides, when specialized skills are required, experts are a Microsoft Teams call away.
Together, Dynamics 365 Guides and Microsoft Dynamics 365 Remote Assist with Teams connect workers beyond their physical limits. A communication hub, Teams enables collaboration across the workforce. Its integration with Dynamics 365 Guides allows workers to extend this to the physical world on any device.
2. Accelerate training with information in context
Frontline workers are the backbone of industry operations. These roles demand technical savvy, quick decision-making, and resiliency. Traditional in-place training and onboarding processes are often ineffective or add to the cognitive burden of overwhelmed frontline workers.
Hands-on training with physical assets is expensive, time-consuming, and at times dangerous. Inconsistent quality or impersonal training is often the result. However, holographic environments can mitigate these on-ramping risks. Embracing mixed reality accelerates learning by introducing relevant, task-specific knowledge in new immersive and data rich environments.
Using 3D models and digital twins, frontline workers receive a better understanding of the machines and processes at hand. Related materials are retrieved or amended instantly, nurturing knowledge exchange, which is further enhanced by AI. Mixed reality is the eyes and ears of AI. Delving into operation nuances for personalized, in-depth learning becomes easier. When integrated, mixed reality and AI accelerate worker training, shortening steps and supplying users with the working knowledge they need for the task at hand.
With Dynamics 365 Guides frontline and service workers can start accelerating their role-based knowledge today. Workers receive purpose-built, interactive guidance on complex machinery, assembly protocols, or maintenance steps when and where they need it.
3. Ensure transfer of information, insights, and skills
As employees near retirement, their wealth of expertise needs to be captured and shared. These experts understand the assets and processes that keep production moving. Retaining and transferring that knowledge is vital. There’s just one problem: Manufacturing is experiencing a talent exodus. Globalization, unemployment, and a rapidly aging workforce together are compounding operational challenges. Organizations are rightfully concerned. One-third of manufacturing executives claim retaining and replacing high-performing employees as a strategic priority in 2023.2 Mixed reality is poised to help solve this by capturing information for informed decision-making and greater productivity.
Mixed reality facilitates knowledge retention and transfer across an organization through the creation of immersive experiences and simulations, regardless of location or device. The versatility of mixed reality makes up-skilling faster and more accessible. Dynamics 365 Guides offers industrial workers the opportunity to document unique situational processes and procedures not included in asset operating manuals. Step-by-step instructions, annotations, and “on the ground” insights are placed in context and immediately accessible throughout the day.
With Dynamics 365 Guides embedded in Microsoft Dynamics 365 Field Service mobile, mixed reality is democratized for every worker. Organizations now have asset, maintenance, and service information at their fingertips. This combination in one app improves worker accuracy, productivity, and efficiency—while offering powerful guidance on the device at hand.
Realize your future manufacturing potential
Mixed reality is a key part of an emerging technology category known as the industrial metaverse. Its foundational cross-platform technologies—including AI, cloud to edge, digital twins, machine learning, and mixed reality—are shifting our relationship with data from stationary to dynamic experiences.
Mixed reality is an essential glue that visualizes the diverse elements of the industrial metaverse. Seamlessly integrating the physical and digital, mixed reality creates immersive experiences that transcend traditional industrial operations. Guides overlays information atop real-world assets and scenarios, making knowledge available in context where it is needed most.
Prepare your workforce for their smart manufacturing future with mixed reality. Learn how Dynamics 365 Guides can help realize tangible business outcomes.
Dynamics 365 Guides
Optimize operations and solve problems in real-time with holographic guidance.
This article is contributed. See the original author and article here.
This post was co-authored by Michael Mendoza, Director of Service Transformation, Hitachi Solutions.
The era of AI is here, and it’s transforming how companies service customers in the field.
The field service industry is always evolving. Shifting customer preferences and demands, unpredictable economic forces, and tight labor markets have all required field service leaders to continuously adapt and innovate to succeed.
That said, Michael Mendoza, Director of Service Transformation at Hitachi Solutions, a Microsoft Gold Partner, expects that AI will bring about the most dramatic change yet for the field services industry: “It’s no exaggeration to say that the advent of AI promises to completely redefine what is possible, offer groundbreaking new opportunities to delight customers, and differentiate and reinvent service delivery for every organization on the planet.”
Helping to drive that redefinition is Copilot in Microsoft Dynamics 365 Field Service, an AI-powered assistant that helps accelerate field service productivity and deliver the proactive, “always on” support that customers expect. Three key areas where Copilot impacts field service organizations include:
Personalizing service experiences for customers to address issues quickly.
Helping frontline technicians work more efficiently.
Optimizing service operations for increased productivity.
Let’s walk through a common service scenario to see Copilot’s benefits in action.
Personalizing service experiences
New data from Microsoft’s 2023 Work Trend Index Annual Report reveals 63 percent of frontline workers struggle with having to do repetitive or menial tasks that take time away from more meaningful work. Let’s say a service manager for a parts manufacturing company receives an email in Outlook from a customer asking for a technician to come fix a broken circuit on an assembly machine. Before Copilot, the service employee had to find and review the account information and then create a work order separately in Dynamics 365 Field Service. This meant manually copying and pasting or re-entering information from the email into the required fields. The service manager also had to search for past work orders to better determine which service technicians had the right skills and knowledge to fix the issue, as well as which tools and parts were needed for the job.
But now, with Copilot’s AI capabilities and seamless Outlook integration, work order management is streamlined and available at the service manager’s fingertips.
I’m looking forward to providing customers with the ability to work with Field Service features directly in Outlook and Teams without having to switch applications while working with the tools they already use to communicate with customers and technicians.
Bill Caldwell, Director, Service Delivery at Hitachi Solutions
Now, Copilot processes the language in the customer’s email content to identify that creating a work order is the best next action, and suggests the service manager create a work order—all from their Outlook view. With a quick tap, the service manager can create the work order that Copilot has automatically generated (based on its historical knowledge of past work orders pertaining to that machine and incident type) by inserting the customer information, incident, parts needed, technician skills required, and service activities needed. It can also prioritize work orders by intelligently assessing even vague language to determine whether something is urgent or not based on customer language in the subject or the body of the email.
Hitachi Solutions has been privately previewing Copilot in Dynamics 365 Field Service and is already seeing benefits for customers. One particular benefit is that, with Copilot’s work order capabilities in Outlook, its service managers can immediately assign resources to solve customer issues, without leaving the flow of work. This means customers experience faster response times and enhanced service delivery. In addition, service managers have an easier time managing customer service requests, resulting in greater efficiency. And, most importantly, Hitachi knows that Microsoft is guided by our AI principles and Responsible AI Standard and decades of research on AI, grounding, and privacy-preserving machine learning. That means it can assure customers that it has measures in place to help protect against data leakage.
Helping frontline technicians work more efficiently
The most recent interaction a customer has with your company is also their final impression. Giving your frontline workers the information and tools, they need to be more productive, effective, and efficient in the field ultimately translates to happier, more loyal customers. New data from Microsoft’s 2023 Work Trend Index Annual Report reveals that 65 percent of frontline workers are optimistic that AI will help them in their job.
With Copilot, the technician no longer wastes valuable time determining what tools they need, making wrong guesses, or finding experts who can provide helpful information. Instead, the technician has the relevant information from the Copilot-generated work order and can focus on completing the service tasks at hand. For example, because Copilot uses next-generation AI to create a properly worded and concise description of the work the client needs performed in the work order summary, the technician has a clear understanding of the problem and what needs to be done to complete the task. This means technicians can resolve issues faster and with higher accuracy, minimizing customer downtime and inconvenience, and creating a better customer experience.
Optimizing service operations
Whether dealing with an inspection, installation, or maintenance issue, a happy field service customer is one who receives high-quality service, feels valued, and has a positive overall experience with the service provider—factors that are all ultimately rooted in operational excellence. Timeliness is crucial in field service, and customers value service organizations who prioritize their requests and strive to resolve their issues quickly and effectively without the need for multiple visits or repeat service calls. Now, right in Outlook, the system leverages the power of the Field Service scheduling engine to provide suggestions, so the work order can be dispatched immediately upon creation and even create a reply to the customer with available times for technicians with the appropriate skill set to solve their issue. That means faster, more efficient service.
Next-generation field service with AI—are you ready?
Service in the era of AI is an exciting time, and Copilot in Dynamics 365 Field Service is an innovative new capability for empowering field service teams to do their best work and deliver an exceptional customer experience. This is just the beginning of AI for field service, and we can’t wait for what’s to come.
Watch a brief video of Copilot in Dynamics 365 Field Service in action.
This article is contributed. See the original author and article here.
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes. Today, we’re introducing Copilot in Dynamics 365 Field Service, bringing the power of next-generation AI to service professionals on the frontline to speed time to resolution. From creating work orders with the right information and assigning them to the right technicians, to equipping the technicians with sufficient support to successfully complete jobs—Copilot will help streamline critical frontline tasks.
New data from Microsoft’s 2023 Work Trend Index Annual Report1 reveals 63 percent of frontline workers struggle with having to do repetitive or menial tasks that take time away from more meaningful work, and 66 percent feel that they don’t have enough time to complete work tasks. The number one thing that frontline leaders value from AI is helping employees with necessary but repetitive/mundane tasks. Whether it’s for a facility inspection, equipment installation, or a maintenance request, frontline service managers want to spend their time figuring out how to improve their team’s efficiency rather than on repetitive tasks such as copying and pasting information from one system to another to create work orders and dispatch technicians. And frontline technicians want the right information at the right time to complete the job, the first time.
Accelerating service delivery
With the preview of Copilot in Dynamics 365 Field Service today, frontline managers who receive service requests or questions via emails can use next-generation AI to streamline work order creation directly within Outlook. Copilot prepopulates relevant data including summaries of customer escalations into draft work orders for managers to review in their flow of work. Once saved, these work orders automatically sync to Microsoft Dynamics 365 Field Service. Additionally, with updates coming this fall, Copilot will streamline technician scheduling by offering data-driven recommendations based on travel time, availability, skill set, and other factors as well as accelerate responses to customer messages by summarizing key details and next steps in email drafts. Copilot will also become available to assist frontline managers in their flow of work within Microsoft Teams.
“I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service by getting access to the information they need faster than ever before.”
Eric McKinney, Director of Enterprise Infrastructure at G&J Pepsi
Boosting technician productivity
Today, we’re also introducing the preview of a new Dynamics 365 Field Service mobile experience for frontline technicians to swiftly access all the information they need on the go. This modern user experience supports familiar mobile navigation, gestures, and controls to streamline managing work order Tasks, Services, and Products. From changing the status of a booking with a quick swipe to accessing driving directions to a customer site with one tap, the redesign saves valuable technician time for daily work—cutting down the number of taps for key tasks in half. Technicians can not only easily pick, change, or complete work order details, but also add notes with multiple inline images. Technicians who need additional support can now also use Microsoft Dynamics 365 Guides embedded in Field Service mobile. Embedded Dynamics 365 Guides in Field Service provides technicians with step-by-step guided instructions, pictures, and videos explaining the immediate task.
Additionally, with the preview of the Dynamics 365 Field Service app in Teams starting today, frontline technicians can now see upcoming work orders at-a-glance as Tasks in their Microsoft Viva Connections home experience and can easily drill into details such as location or issue type. Frontline technicians can also now share full work order details through cards in Teams and access the Microsoft Dynamics 365 Remote Assist app in one click via their home experience in Teams mobile to problem solve with remote experts in real time using 3D spatial annotations that lock to the physical world.
“Copilot in Dynamics 365 Field Service will support a faster way of working for our organization by simplifying our transactional work order management process. The ease with which an email can be translated into a work order and planned will increase the speed of our customer responses and improve our customer journey. We are also excited to improve the experience for our customer-facing colleagues with the Microsoft 365 integrations. Microsoft Teams is our main internal communication method, and the integration of Field Service into Teams will greatly simplify the communication about a specific work order, account, or other customer case and improve the case lead time.”
Sven van Veldhuizen, CIO/CDO at Joulz
Streamlining work order management
A redesigned Dynamics 365 Field Service work order management experience is now available for early access, featuring a simplified web experience that brings important information front and center—reducing the number of clicks for key tasks by more than a third. The experience not only offers concise information about the work order but also provides relevant next steps based on booking statuses, and supports making quick updates inline or in a side panel to not lose context. Copilot will provide intelligent recaps within this experience to help frontline managers stay up-to-date without having to navigate through all the information in a work order.
Partnering with our ecosystem
Partners have played a key role in helping us refine Copilot in Dynamics 365 Field Service ahead of its public preview and we are excited to share some of their observations as early adopters.
“We are excited to bring Copilot in Dynamics 365 Field Service and Microsoft 365 integrations to augment our sustainable energy customers’ field service workforce—enabling them to stay ahead of the game with increased productivity. Just imagine the productivity gain your service department can realize by having a service-related email translated by AI into a field service work order with the right information, and what field service technicians can accomplish when they get a clear and simple view of all the information they need to focus on in whatever Microsoft 365 tool supports their daily tasks the best.”
Filip Bossuyt, Founder & CEO at 9altitudes Group
“Hitachi Solutions has been working with Microsoft to preview Copilot in Dynamics 365 Field Service and is already seeing how field service organizations will greatly benefit from AI. Our field service customers want solutions fast. With Copilot work order capabilities in Outlook, our customer’s field service managers can stay in the flow of work and immediately assign resources to solve problems, leading to quicker response times and enhanced service delivery.”
Michael Mendoza, Director of Service Transformation at Hitachi Solutions
“Copilot in Dynamics 365 Field Service is like a window into the future, nothing like what I’ve seen before. It’s literally taking steps out of my work stream by summarizing emails and coming up with the work order description—saving me seconds each time which add up to minutes each day. This matters a lot when you think about the volume of emails with service requests in today’s world.”
Greg Somogyi, Field Service Senior Consultant at Ludia Consulting
“We are excited to introduce Copilot in Dynamics 365 Field Service to our facilities clients because we see the power in simplicity. For our clients raising responsive repairs to get the right person with the right skill to the right properties at the right time, Copilot enables frontline teams to go from issue to resolution in just a few clicks.”
Matt Hedges, Products Director at TechLabs London
Lastly, we are excited to announce the interoperation of asset performance solutions from ICONICS and Willow with Dynamics 365 Field Service, making it seamless to share critical insights like equipment health and faults in order to proactively detect and resolve asset issues. The IoT-based solutions elevate asset monitoring and service management to new levels of sophistication, empowering frontline workers to make better-informed decisions based on data when providing service and repairs. The new Copilot capabilities in Dynamics 365 Field Service can also help efficiently summarize and update work orders generated based on these IoT-based solutions. This streamlines service workflows, improves response times, and enhances overall service quality for customers. Read about further details on the solutions here.
Learn more about Copilot in Dynamics 365 Field Service, Microsoft 365 integrations, and more
Today’s announcement builds on recent AI momentum across Microsoft 365, Dynamics 365, and Microsoft Power Platform. Learn more about the latest AI breakthroughs with Microsoft Dynamics 365 Copilot on the Dynamics 365 AI webpage. With Copilot, you’re in control as it is grounded in your business data and automatically inherits your valuable security, compliance and privacy policies, regulations, and processes. Learn about our AI principles that empower impactful responsible AI practices at Microsoft, as well as provide a framework for implementing responsible AI practices at our customers’ organizations.
Copilot in Dynamics 365 Field Service
Next-generation AI helps your frontline deliver exceptional service.
1 The Work Trend Index survey was conducted by an independent research firm, Edelman Data x Intelligence, among 31,000 full-time employed or self-employed workers across 31 markets, 6,019 of which are frontline workers, between February 1, 2023, and March 14, 2023. This survey was 20 minutes in length and conducted online, in either the English language or translated into a local language across markets. One thousand full-time workers were surveyed in each market, and global results have been aggregated across all responses to provide an average. Each market is evenly weighted within the global average. Each market was sampled to be representative of the full-time workforce across age, gender, and region; each sample included a mix of work environments (in-person, remote vs. non-remote, office settings vs. non-office settings, etc.), industries, company sizes, tenures, and job levels. Markets surveyed include: Argentina, Australia, Brazil, Canada, China, Colombia, Czech Republic, Finland, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, and Vietnam.
This article is contributed. See the original author and article here.
We are excited to announce that starting August 7th, 2023, Microsoft Release Planner will support the content in 11 new languages. Users around the world can now view the release plans of Dynamics 365 and Power Platform in Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Portuguese (Brazilian), Spanish, Swedish, and English.
This update underscores our commitment to inclusivity. We at Microsoft strongly believe that language should not be a barrier to accessing tools and information. With this update, we aim to provide a more personalized, standardized, and intuitive user experience regardless of where you are in the world.
How to view and manage plans in your preferred language?
Our user-friendly design ensures that the Release Planner automatically loads in your preferred language based on your browser settings. Additionally, you can switch to your desired language through the language switcher in the header.
The Release Planner advantage
The Release planner for Microsoft Dynamics 365 and Microsoft Power Platform allows customers to view and manage release plans across all active release waves in a unified and interactive interface while giving them the option to personalize, filter, sort, and collaborate on release plans.
Under the hood, the Release Planner is powered by the Power Apps portal. It is created based on customer feedback to address the constraints of content suitability, discoverability, and personalization. Our goal is to improve the release planning and change management process where it matters most – help customers identify and track their salient capabilities, included in both the current and upcoming release waves.
Here are some of its key features:
Content personalization through ‘My Release plans’
Create a curated list of release plans you would like to follow. All the release plans across various products can be viewed in a unified view.
Collaborate on plans effortlessly and securely
Share your curated list and effortlessly and securely with your stakeholders. Collaborate on individual plans using notes and comments all within the Release Planner experience. Your comments are displayed only to the stakeholders with whom you have shared the plan. The owner of the comment has complete control over editing and deleting the comment.
Filter, sort and group plans based on multiple criteria
Customize your view by using multiple filters, sorting, and grouping criteria. These criteria are available for both ‘All release plans’ and ‘My release plans’ views. You can also view the plans grouped by product theme or timeline.
Thank you for your continued support as we work to make our product more accessible worldwide. We hope this update sparks more creativity and productivity across our global community! Stay tuned for more exciting updates.
Here’s to breaking down barriers and welcoming a world of new possibilities!
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