This article is contributed. See the original author and article here.
Since 2019, Microsoft has had a long-standing partnership with OpenAI. The goal: to accelerate breakthroughs in AI and ensure the benefits are broadly shared with the world. A significant milestone in this collaboration occurred in January 2023 with the introduction of Microsoft’s Copilot offerings. Referred to as an “AI collaborator,” Copilot functions as a valuable assistant that works alongside you, enhancing your productivity and efficiency. Our thought leaders across the organization have shared many perspectives on its use spanning approaches to responsible AI to its use in low-code app development. In the last few months, we have also shared several copilot announcements regarding model improvements. AI brings the potential of innovation to every line of business, and in this post we focus on our journey with Copilot in Dynamics 365 Marketing.
The Dynamics 365 Marketing journey began when we launched our first previews of content ideas in May 2022 and query assist in October 2022. The real-world feedback we have received has been instrumental in our learning process. It has allowed us to gain valuable insights, but we acknowledge that there is still much more to learn and accomplish to truly revolutionize the marketing domain. With the technology changing so rapidly, it has also become very clear that we will—the use cases for Copilot in customer experience (CX) are endless. Let’s delve into how these copilot features came to be and highlight our generative AI roadmap moving forward.
Dynamics 365 Marketing
Transform your customer experience with generative AI
Query assist, using Copilot to democratize segmentation
Marketing segmentation enables targeting—choosing an audience based on their characteristics. It could be demographics, psychographics, behaviors, preferences, or a combination thereof. Effective segmentation has traditionally required a thorough understanding of complex data models, database management, and SQL (Structured Query Language). Consequently, marketing organizations frequently face the challenge of relying on a single individual to create segments for the entire team, leading to a bottleneck in the process. The Copilot feature query assist is built upon OpenAI’s GPT foundational model to empower marketers to easily target the right audience by using everyday language to describe and quickly build segments without having to learn data models and construct queries. Directly within their workflow, marketers provide the segment description, and query assist starts to create a new segment and automatically generates the segment rules that marketers can add to the segment definition before publishing the segment.
“Our goal was to develop powerful and user-friendly features to enable everyone to create segments with confidence, while still providing flexibility and power for advanced users. OpenAI was the foundation, but customer needs were the central focus.”
Gaju Gatera, Dynamics 365 Marketing Product Manager for query assist
Ultimately, marketers who use query assist spend less time on segmentation and more time on creating campaigns that truly connect with their customers.
Query assist was initially released with our own AI model. We then experimented with OpenAI GPT and found that query assist could understand different syntaxes from formal language to more conversational language. For instance, users could type “Show me our Seattle based contacts who attended the Contoso coffee tasting event last year” rather than the prior version’s requirement for more structured or SQL-like inputs such as “contacts who live in Seattle city and attended the Contoso coffee tasting event 2022.” This was very encouraging.
We collaborated with customers to improve the UX and embedded query assist seamlessly into marketers’ workflows. Originally marketers would input a description powered by query assist, land on Copilot, and get stuck without a way to transition back to manual segmentation. So we made sure to highlight query assist in the entry card, and we introduced a button that lets you switch from Copilot and manual segmentation in the canvas, allowing marketers with different levels of expertise to choose the experience that they like most.
We also changed the interaction design and streamlined the UX so that complex segments (requiring relationships traversals) are now created automatically without human intervention; what required three to four manual steps before is now one click as Copilot can create the relationships automatically.
Immediately following the launch of the enhanced version of query assist in March, we’ve seen substantial results where we now see 66 percent of marketers creating segments with query assist. We also saw the accuracy (as measured by thumbs up or down) improve from 15 percent to 86 percent within a month of the release.
We are particularly excited to witness how Copilot is driving positive change and contributing to the success of our customers. Chris Barnhart, Marketing Director at NC Fusion, a professional soccer team and sports organization serving the Triad region of North Carolina is an early adopter of Copilot. As a SQL expert, Chris knows how to design relationships among tables to create segments that engage a wide range of audiences from fans, to parents, to donors. “When I saw how you just type in common phrases and query assist will connect everything for you, I was blown away!” He was thrilled to discover how query assist could simplify his work and make his team more efficient, especially since many of his interns haven’t learned about data structures in school.
Sidney Fernandes, Chief Information Officer and Vice President for Technology at the University of South Florida, shared with us his excitement for the potential of using copilot to empower stakeholders across the organization.
“Once we share this with our teams, it has the potential to be quite transformational. Students and staff won’t need to be educated on the nuances of student data or copywriting to engage the right audiences impactfully.”
Sidney Fernandes, Chief Information Officer and Vice President for Technology at the University of South Florida
Tyler McClain, Senior Solution Consultant with Connected Experience partner Coffee + Dunn tried the feature and shared their experience, saying “Using query assist was quick and easy. I just typed ‘anniversary within the past five years,’ and it gave me exactly what I was looking for. This feature can further empower our clients to engage their customers with ease, and I’m excited to share it with them.”
Encouraged by these positive results we continue to iterate on query assist. We are excited to announce that Copilot now supports segments that include marketing interactions or specific customer behaviors such as “customers who opened an email recently” enabling them to optimize segment creation to drive more effective campaign engagement. We can’t wait to see how marketers use it to drive better results and achieve their business goals.
Content ideas, simplifying email creation using Copilot to generate compelling content
Email marketing can be a highly effective way to connect with customers and drive business growth, but it also comes with its challenges. Over time, content can begin to feel stale or repetitive. Producing engaging content for email campaigns is time-consuming and requires significant creative energy.
To assist marketers in their email creation, we’ve used OpenAI GPT to develop content ideas. Given a few short key points, Copilot generates engaging email content ideas within seconds that marketers can select from and tweak to perfectly match their needs.
“Content ideas was developed with one goal in mind–saving hours of copywriting, by helping marketers kick-start their email creation and create compelling content within minutes.”
Aga Miskowiec, Principal Product Manager for content ideas
With this innovative tool, writer’s block is becoming a thing of the past, allowing marketers to accelerate the delivery of engaging email campaigns that resonate with their audiences.
After releasing the first iteration of content ideas, we rapidly realized its potential and have been working to refine the approach for over a year. This includes tuning that we haven’t seen in any other products. We tune based on a library of public emails, not for any branding but rather for the type of tone and content a marketer would use. We also enable companies to use content they’ve created in the past to tune the generation of new content.
In March, we took content ideas to the next level by upgrading the language model to OpenAI GPT-3.5, and this had a significant impact on the quality of ideas generated.
Our customers started to see a positive impact on their business Chris Barnhart Marketing director at NC Fusion shared with us that “Normal engagement runs about 20 to 30 percent and there’s a lot of factors that go into the email itself, but with the email written with content ideas the engagement was about 70 percent.”
But that’s not all, we’ve also added a range of different tone of voice options to help marketers tailor the content to their brand and audience. Whether they’re looking for an engaging, adventurous, casual, luxury, or formal tone, content ideas has got marketers covered.
“Setting the tone allows Campari Group, a global company, to tailor the tone of voice for each brand and region’s communication style saving us hours of copywriting” according to Liam Barnes, Global IT Director – Marketing Technologies from Campari Group, a worldwide leader in the spirits industry.
To level up usability, we put content ideas right in the email creation flow where marketers are adding or editing text as our data showed that switching to the Copilot tab was a significant discoverability usage drop off.
We’ve also gamified our UX to better guide marketers and help them craft higher quality key points used to generate content. “It’s pretty impressive. I was very happy using the feature. Our team has been very happy using the feature–it’s making delivering great content faster and easier.” shared Keith Perfect, Director of Technology and Intelligence from Northrop & Johnson, a luxury yacht brokerage.
As a result, the number of daily users who opened the feature doubled, the percentage of users who generated ideas (out of those who opened the feature) increased by 75 percent. Furthermore, the number of organizations using content ideas daily increased more than 5 times.
Receiving early feedback from our customers and partners who tried the latest version of content ideas was a rewarding experience. Their input helped us prioritize our focus and further enhance customer satisfaction.
“It’s awesome, content ideas helps us tremendously to efficiently produce emails. In fact, I can tell you it was normally at least an hour, and I did it in 15 minutes, it takes me ~25 percent of the time it took before to create email content!”
Chris Barnhart, Marketing Director at NC Fusion
“The results are very creative now, and tone of voice capability is great,” said Steve Smith, Principal Solutions Architect – Data & Artificial Intelligence at TTEC Digital.
And we’re just getting started! We are working on adding personalization, journey creation, brand style creation, and conversation help capabilities, just to name a few.
Our goal is to empower marketers in delivering exceptional customer experiences that drive business success with less effort and time than ever before. With the limitless potential of AI, we eagerly anticipate the future of customer experience.
Get started with Dynamics 365 Marketing
Start using content ideas and query assist today, and see how it can help you boost your productivity while creating deeply personalized experiences.
This article is contributed. See the original author and article here.
Welcome to our June Terraform on Azure bimonthly update! We hope the first update was helpful towards giving you insights on what the product team has been working on. This update is our first bimonthly update with collaboration between Microsoft and HashiCorp. We will be aiming for the next update in August!
AzureRM provider
The resources exposed by the AzureRM provider are what most customers think of and include in their configurations when managing Azure infrastructure with Terraform. Azure is always adding new features and services so we work hard to ensure that you can manage these when they are generally available (GA).
Latest Updates
A new version of the provider is released weekly that includes bug fixes, enhancements and net new resources and data sources. Here are some notable updates since our previous blogpost:
Azure Export for Terraform is a tool that seeks to ease the translation of Terraform and Azure concepts between each other. Whether it’s exporting your code into a new environment or creating repeatable code from an existing environment, we believe the tool provides functionality that simplifies tougher processes.
Latest Updates
The Team has published comprehensive documentation for a variety of Azure Export for Terraform scenarios. We’re excited to have you test this exciting tool and provide feedback – both on the product as well as our documentation for it. Read the overview of the tool here: https://aka.ms/tf/exportdocs
We’ve also recently merged a PR that supports import blocks for Terraform 1.5 onward: https://github.com/Azure/aztfexport/pull/398. To read up on import blocks, check out the HashiCorp documentation here, and if you’re curious about the difference between Azure Export for Terraform and import blocks, we also have a pinned issue detailing this: https://github.com/Azure/aztfexport/issues/406
Last, but certainly not least, we’ve released a video for Azure Export for Terraform! Make sure to give it a watch, as it includes benefits, scenarios, and demos:
Verified Modules
Have you ever encountered below problems related to modules:
Modules are out of date, not actively supported, and no longer functional
Cannot override some module logic without modifying the source code
Get confused when you see multiple modules with similar functions
When calling various modules, inconsistencies exist that cause instability to existing infrastructure
……
To help tackle the above problems and more, the Azure Terraform team has established a verified module testing pipeline, and only those modules that have passed this pipeline will be marked as “verified”. This pipeline ensures consistency and best practices across verified multiple modules, reduces breaking changes, and avoids duplication to empower the “DRY” principle.
Latest Updates
We have now released nine Azure verified modules. We prioritized these modules based on customer research and telemetry analysis. Meanwhile, we have continuously updated our verified modules for bug fixes and feature enhancements. For instance, for the AKS verified module, we have added support for the linux_os_config block in default_node_pool and default node pool’s node taints. For a full list of updates to each module, please refer to the changelog: Azure/terraform-azurerm-aks: Terraform Module for deploying an AKS cluster (github.com).
For our next modules, we are planning on releasing modules for hub networking, firewalls and key vaults, with close collaboration with the broader developer community. We hope you become one of the proactive contributors to the Azure Terraform verified modules community as well!
Community
The Terraform on Azure community is a key investment for our team in bringing the latest product updates, connecting you with other Terraform on Azure users, and enabling you to engage in ongoing feedback as we aim to improve your Terraform experience on Azure. This section will consistently speak on community related feedback or engagements. As always, register to join the community at https://aka.ms/AzureTerraform!
Community Calls
Our latest community call was on April 6th! The recording of the event is at https://youtu.be/Zrr-GXN6snQ and we hope you give it a watch. Ned Bellavance talks in depth about Azure Active Directory and OIDC authentication, and we spend some time exploring GitHub Copilot with Terraform.
We also announced our new slack channel, which you can join at https://aka.ms/joinaztfslack. Not only will you get access to fellow Azure Terraform community members, but also the product team.
Our next community call is June 22nd at 9 am PT. Make sure to register here. It’ll be a time of open discussion with the team on Terraform, Azure, and the future of AI. Come with your thoughts and opinions!
We are also taking applications to co-present with us at our community calls! Our only prerequisite is that you are a member of the community. If you are interested, fill out our form at https://aka.ms/aztfccspeakers and we will reach out if we like your topic! Don’t worry if you don’t get picked for the next one; we will keep your talk on file and may reach out later.
Docs
It’s been a busy couple of months in Azure Terraform documentation!
A key goal we’re making progress on is to bring the Terraform Azure-service documentation into parity with ARM Templates and Bicep. The object is to make it easier to find and compare Azure infrastructure-provisioning solutions across the various IaC options.
To that end, we’ve published 15 new Terraform articles covering many different Azure-service topics.
Second, Terraform Cloud has announced dynamic provider credentials, which enables OIDC with Azure in TFC. If you want a video explaining the benefits of dynamic credentials, check out a great presentation here.
Upcoming Events
Make sure to sign up for the Terraform on Azure June 22nd 9am PT community call here! We’ll be discussing in an open panel discussion with the team about the future of Terraform on Azure, especially regarding the latest developments in AI.
We’ll aim for our next blogpost in August. See you then!
This article is contributed. See the original author and article here.
Microsoft invites you to our Microsoft Operations: Community Q&A calls for CSP Partners. These sessions are dedicated to assist CSP Direct Bill and Indirect Providers with questions related to CSP launches and upcoming changes. Our goal is to help drive a smoother business relationship with Microsoft. We offer sessions in English, Chinese, Japanese and Korean.
Register Today to join a live webinar with Subject Matter Experts or listen back to past sessions.
This article is contributed. See the original author and article here.
In my conversations with customers about the future of business applications and low-code development, generative AI innovations come up frequently as the next transformative platform shift. This is especially true at Microsoft. Over the last several months, we have introduced new AI-powered copilot experiences in Microsoft Dynamics 365 and Microsoft Power Platform that revolutionize how businesses and people work.
Of all the questions that customers have, one of the most common is how Microsoft continually delivers new AI innovations at a rapid pace. This includes the major enhancements covered in blog posts and videos from Microsoft Build 2023. Our customers also want to understand how they can infuse AI into their own applications and products.
If you are still running systems on-premises, it starts with application modernization in the cloud. To help customers understand what such a journey might look like and how potentially to go about it, we documented our work to modernize Microsoft Dynamics 365 on Microsoft Azure. The key takeaway is that moving to the public cloud is more of a journey than a destination. But if you approach it right, you can realize substantial new value at every step, making incremental and concrete progress as you move to modern public cloud applications on Azure.
Dynamics 365
A portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences
Up through 2016, before the move to Azure, Dynamics 365 ran as a traditional, on-premises or hosted software solution. Customers could either install and run it on their own, or they could access it via a software as a service (SaaS) model, where Microsoft ran and supported it in its private datacenters.
Under the hood, both options were the same—the major difference being that the SaaS offering ran in Microsoft data centers at a much larger scale. It was powered at the lowest technical layer by thousands of bare-metal servers running Windows Server 2012 R2, with a frontend based on Internet Information Services (IIS) and backend based on Microsoft SQL Server 2012 R2, as illustrated in the left half of the following diagram.
Compared to the modern-day Dynamics 365 SaaS offering, both 2016-era deployment options suffered from limited availability, scalability, and flexibility. Product release cycles were measured in months, major customizations by customers required professional developers or partner assistance, and infrastructure upgrades required significant planning and downtime. Customers who chose the on-premises model also had to invest in expensive infrastructure up-front, which made it more difficult for smaller businesses with limited IT budgets (and expertise) to adopt.
Lift-and-shift isn’t always exciting, but it buys time and frees-up cash to modernize
The first step in our journey was to lift-and-shift the existing Dynamics 365 solutions to Azure. An as-is migration allowed us to focus on operational simplicity and delivery of a SaaS capability in a timely manner, begin transitioning from siloed areas of ownership to an integrated DevOps culture, develop experience operating a public cloud service at scale, and start migrating our existing customers.
Envisioning the future of Dynamics 365 solutions
In parallel to lifting existing Dynamics 365 solutions into the cloud, we started to envision the future—more specifically, how we wanted to go to market and have customers experience our offerings. Over the next several years, we proceeded to focus on several key areas.
Implement support for a modular set of offerings, instead of a monolith, from which customers could adopt only the functionality they wanted instead of having to go all-in when adopting Dynamics 365. From an application modernization perspective, this meant projecting the surface of Dynamics 365 as modules while evolving the existing codebase.
Empower customers and partners to customize and extend their Dynamics 365 applications through Microsoft Power Platform, a low-code/no-code platform for rapidly building customized end-to-end business solutions. A major enabler for all this was a Common Data Service (CDS)—now called Microsoft Dataverse—which today supports both transactions and analytics across all Dynamics 365 and Microsoft Power Platform solutions.
Build AI-driven insights directly into Dynamics 365 applications to help drive actions and further optimize experiences and interactions. We are also continuing to infuse generative AI through copilot experiences across Dynamics 365 and Microsoft Power Platform, enabling users to describe what they want to create using natural language—for example, “Build a site-inspection mobile application” and then have an app created automatically.
Looking back: Substantial new value at every step of the journey
Our multiyear work to modernize Dynamics 365 on Azure has empowered enterprises in many new ways, at every step of our journey. Immediate benefits of our initial lift-and-shift to Azure were primarily technical, resulting in better scalability, performance, and reliability. The larger benefit, however, was that the move to Azure set the stage for reimagining the customer experience and bringing that vision to life.
Once on Azure, we began harnessing the power of managed services in the cloud to accelerate value delivery. A modular approach gave customers greater choice, enabling incremental and rapid time-to-business outcomes when adopting Dynamics 365. Microsoft Power Platform expanded extensibility, enabling customers and partners to extend their Dynamics 365 solutions the way they wish, including easy version control, packaging, and distribution. Dynamics 365 Customer Insights let business users extract the insights needed to personalize customer experiences and orchestrate optimized, real-time customer journeys. The infusion of AI across Dynamics 365 and Microsoft Power Platform user experiences has further empowered our customers, enabling them to describe what they need using natural language and have it done for them.
A stronger business today
The modernization of Dynamics 365 on Azure has had an increasingly profound impact on the business, making Dynamics 365 and Microsoft Power Platform some of the fastest growing software categories for Microsoft. We’ve been able to launch new products, new features, and new user experiences at a faster pace, and with more precision, due to our cloud migration. We better understand our customers and can quickly solve unmet needs. The DNA of the team has fundamentally changed, and it shows throughout our products.
The journey continues
Looking forward, we are working to adopt Azure Kubernetes Service (AKS) as our main compute infrastructure, and to deliver further improvements in scalability and resiliency through increased use of Availability Zones. The real game changer, however, is generative AI, which we will continue infusing into Dataverse and Microsoft Power Platform, enabling virtually anyone to build and deploy (and automatically scale and govern) apps, workflows, and chatbots using natural language.
Although the future is bright, it all started with that initial cloud migration. Across Dynamics 365 and Microsoft Power Platform, the Business Applications and Platforms group is now innovating at the fastest pace in our history, and we were ready for the generative AI opportunity because of the investments we made back in 2017. Our biggest lesson learned is that we should have started the move to Azure earlier.
Take the next step
Read an in-depth case study covering our Dynamics 365 application modernization journey. Enterprise customers and independent software vendors (ISVs) can utilize the patterns and lessons it covers to help plan for their own modernization journeys, as they make the move from on-premises systems to modern applications in the cloud. In addition, customers and ISVs may be able to further accelerate their journeys by building atop Dataverse and Microsoft Power Platform, as a means of accelerating time-to-market while reducing their initial and ongoing engineering investments.
AI Builder is a powerful capability within the Microsoft Power Platform that enables you to automate processes and predict outcomes, improving your business performance. By harnessing AI Builder, you can seamlessly integrate AI into your applications and workflows, connecting them to your business data stored in Microsoft Dataverse or various cloud data sources like SharePoint, OneDrive, or Azure.
Building AI Models Made Easy:
One of the key advantages of AI Builder is its user-friendly approach, making AI creation accessible to individuals with varying levels of technical expertise. With AI Builder, you can create custom AI models tailored to your business requirements or choose from a range of prebuilt models. The best part is that you can leverage these models to enhance your apps and workflows without the need to write complex code. AI Builder even offers prebuilt AI models that you can immediately utilize without the hassle of data collection and model training.
Unlocking the Potential of AI Builder
Let’s explore some of the remarkable capabilities you can unlock with AI Builder:
1. Text Analysis: AI Builder empowers you to analyze text for classification, key phrases, language, and sentiment. By harnessing this capability, you can gain valuable insights from customer feedback, product reviews, survey responses, and support emails. Identify negative sentiment or key phrases to take informed actions and improve your business strategies.
2. Predictive Analytics: AI Builder enables you to predict future outcomes based on historical data. By leveraging this capability, you can make data-driven decisions and anticipate trends, empowering you to stay one step ahead in various aspects of your business.
3. Business Card Processing: Say goodbye to manual data entry. With AI Builder’s business card processing feature, you can automatically extract information from business cards and streamline your contact management process. Simply capture an image of a business card, and let AI Builder handle the rest.
4. Image Text Extraction: Extracting text from images is a breeze with AI Builder. Whether you need to process text from documents, images, or any visual content, AI Builder offers the tools to quickly and accurately extract information, saving you valuable time and effort.
5. Object Detection: AI Builder’s object detection capability allows you to recognize and count items in images. This can be particularly useful in scenarios such as inventory management, quality control, or any situation where you need to identify and quantify objects within images.
Real-World Applications of AI Builder
Let’s explore a few real-world applications of AI Builder to ignite your creativity:
1. Invoice Processing: Automate the tedious task of processing invoices by leveraging AI Builder. Extract text, key/value pairs, and tables from invoices and effortlessly integrate them into your database. Create workflows that automatically handle the information, streamlining your invoice processing workflow.
2. Text Analysis for Insights: Uncover hidden insights from large volumes of text data. Whether it’s customer feedback, support emails, or product reviews, AI Builder’s text analysis capabilities can help you identify key phrases, sentiment, and trends. Use these insights to drive improvements, make informed decisions, and enhance customer satisfaction.
Where to Access AI Builder
AI Builder is conveniently accessible within Power Apps and Power Automate. In Power Apps, you can find AI Builder on the Build tab, where you can refine existing models or utilize tools like the business card reader. The Models section provides a dedicated space for your created and shared models, ensuring easy management and collaboration.
Next Steps
Now that you have gained an overview of AI Builder’s potential, it’s time to dive deeper into its available AI capabilities. Explore the Microsoft Learning Pathway for AI Builder Microsoft Learning Pathway, where you will find comprehensive resources to expand your knowledge and master the art of leveraging AI in your business.
Conclusion
AI Builder opens up a world of possibilities for students and educators alike. By harnessing the power of AI Builder, you can streamline processes, gain valuable insights, and make data-driven decisions. Whether you’re an aspiring developer or a business professional, AI Builder empowers you to integrate AI into your applications and workflows without the need for extensive coding. Embrace this powerful tool and unlock the true potential of AI in your educational journey and professional endeavors.
Stay tuned for our upcoming blogs, where we will explore AI Builder’s features and use cases in more detail.
This article is contributed. See the original author and article here.
Happy Friday, MTC! Wonder what you may have missed this week? Let’s talk about it!
MTC Moments of the Week
On Wednesday, we had a special collab edition of Tech Community Live! Experts from across four Microsoft content collaboration products – SharePoint, OneDrive, Lists, and Stream – went live for an AMA video stream to talk about their recent innovations and future roadmaps, as well as answer questions. Huge kudos to all the experts, their teams, and community personnel involved on this highly engaging event, including (but not limited to) Mark Kashman, Dave Cohen (US), Cathy Dew, Suyog Gadgil, Miceile Barrett, Paul Diamond , Gaia Carini, Carter Green, Vishal Lodha,Miceile Barrett, Lincoln DeMaris, Harini Saladi, Marc Mroz, Daniel Escapa, Paul Diamond, Ignacio Davila, Owen Paulus, and Emily Perina!
We also had our monthly Windows Office Hours this week, where the team hops on to answer any burning user questions about keeping devices up to date effectively with product experts representing Windows, Microsoft Intune, Configuration Manager, Windows 365, Windows Autopilot, security, public sector, FastTrack, and more. Thank you to our panelists Jason Sandys, Joe Lurie, Jay Simmons, Roy Barton, Aria Carley, and Steve Thomas for joining us! Keep an eye out for the next Office Hours session to be announced soon!
Over on the Blogs, the Microsoft Viva team has announce that as of June 14, Viva Pulse is available for public preview! Viva Pulse is a lightweight feedback solution designed to empower managers and team leaders to get real-time insights into how their teams are doing. To learn more about how Viva Pulse works and how to try it out for yourself, check out this blog post by @TranissaCreme_PMM!
And last, but certainly not least, our MTC Member of the Week spotlight this week goes to @David Mehr! Based in Switzerland, David is an M365 Apps & Services MVP who is about to celebrate 7 years as a member of the MTC. We appreciate all you do for Microsoft and the MTC, David!
On this day in 1911, IBM was founded as the Computing-Tabulating-Recording Company in Endicott, New York, making it one of the world’s oldest technology companies!
This article is contributed. See the original author and article here.
There are many ways to join Teams meetings depending on your account, device and even the type of the meeting (defined by who organizes the meeting). This blog post covers a few key scenarios how to join a meeting organized by a Teams for work or school user when you are using the free version of Teams.
Windows 11
When invited to a Teams meeting organized by a Teams for work or school user and if you don’t have a Teams for work or school account, there are two options to join the meeting. When you tap the Teams meeting link or select ‘Join’ from Calendar, the following page opens in your default web browser:
You can join the meeting as a guest in browser. This option requires no app installation and is a quick way to join the meeting. Most meeting features are available in browser like in the Teams app. Please note that the Teams app coming with Windows 11 supports only personal accounts and it does not support joining Teams for work or school meetings in the app.
Alternatively, you can download and install the Teams for work or school app (which is separate from the Teams app coming with Windows 11) and use that to join the meeting as a guest. After tapping ‘Download it now’ and installing the Teams app, it opens automatically and connects you to the meeting. If this does not happen, you can tap the button ‘Join on the Teams app’ to join the meeting after the app is installed.
If you have a Teams for work or school account, you can install the Teams for work or school app and sign in with the account. You can then join a Teams for work or school meeting in the app instead of browser. Please note that when you join a meeting with your work or school account, the organizer of the meeting will see your account name and your company or school name. If you don’t want the meeting organizer to see this information, you can join as a guest as described above.
Windows 10 and macOS
When invited to a Teams meeting organized by a Teams for work or school user and when there’s no Teams app installed on your computer, tapping a Teams meeting link opens the following page in your default web browser:
You can join the meeting as a guest in browser. This option requires no app installation and is a quick way to join the meeting. Most meeting features are available in browser like in the Teams app.
Alternatively, you can download and install the Teams app and use that to join the meeting as a guest. Tap ‘Download it now’ to install the Teams app.
When you have the Teams app installed on your computer, tapping a Teams meeting link opens the Teams app on this screen:
You need to type in your name, select if you want to join with camera and/or microphone enabled and tap ‘Join now’ to get connected to the meeting.
If you have a Teams for work or school account, you can sign in with that account for the best meeting experience. Please note that when you join a meeting with your work or school account, the organizer of the meeting will see your account name and your company or school name. If you don’t want the meeting organizer to see this information, you can join as a guest as described above.
Android and iOS
When joining a Teams for work or school meeting without a Teams for work or school account, you can join the meeting as a guest in the Teams mobile app. You can install the Teams mobile app by opening this link on your mobile device. After installing the Teams mobile app, when you tap the Teams meeting link, the following page opens in the Teams mobile app:
Tapping ‘Join as a guest’ asks you to type in your name and then connects you to the meeting.
If you have a Teams for work or school account, you can sign in with that account instead by tapping ‘Sign in and join’ for the best meeting experience. Please note that when you join a meeting with your work or school account, the organizer of the meeting will see your account name and your company or school name. If you don’t want the meeting organizer to see this information, you can join as a guest as described above.
How to send feedback and suggestions?
We are always happy to receive feedback and suggestions to make our product even better. To participate in our feedback program and help us in our endeavor, please follow the steps below:
This article is contributed. See the original author and article here.
A swell of innovation is coming. And a lot of it aims to boost the creator in us all – to create faster, more intuitively, with the help of AI – your intranet web design partner.
In this episode, you’ll hear from Adam Harmetz, Vice President of SharePoint Experiences – Microsoft. We get his perspective on the recent SharePoint announcements disclosed at the Microsoft 365 Conference on May 2nd, 2023, in Las Vegas, Nevada. This includes insights on Copilot in SharePoint, all the coming site design goodness – including custom fonts and ‘brand center’, the updated capabilities when working with images and videos, plus one of the core aspects – design goals if you will – to evolve the SharePoint start experience for when you’re in creator mode.
Sit back and get a better grasp on the future of SharePoint awaits — one that allows you to express and communicate your ideas, your plans, your information with less creation resistance.
The Intrazone host and guest – recording at the MGM Grand Hotel in Las Vegas, Nevade: Mark Kashman (left – Senior product manager) talks with Adam Harmetz (right – Vice President of SharePoint experiences).
Links to important on-demand recordings and articles mentioned in this episode:
Be sure to visit our show page to hear all episodes, access the show notes, and get bonus content. And stay connected to the SharePoint community blog where we’ll share more information per episode, guest insights, and take any questions or suggestions from our listeners and SharePoint users (TheIntrazone@microsoft.com).
This article is contributed. See the original author and article here.
Welcome to a new era in enterprise resource planning (ERP) systems, powered by AI. In recent years, businesses have embraced AI to automate and enhance processes from planning to forecasting. Now, generative AI is taking center stage as a game-changing technology that promises to modernize the way work gets done, driving innovation across ERP; from streamlining operations to speeding time to actionable insight.
Dynamics 365 Copilot, announced in March, takes advantage of recent advancements in generative AI to automate tedious tasks and unlock the full creativity of the workforce. In April, we shared how generative AI can be applied to key supply chain processes, and today we are introducing more AI-powered assistance across our ERP portfolio, included in Microsoft Dynamics 365 Finance, Dynamics 365 Project Operations, and Dynamics 365 Supply Chain Management. To activate these new Copilot features within your Dynamics 365 products, work with your IT admin.
ERP systems have long been the central nervous system of modern businesses, centralizing data for better business insight from core functions like finance, HR, procurement, resourcing, and supply chains. However, traditional ERP solutions have struggled to keep pace with the dynamic nature of today’s global markets. Complex and rigid processes within ERP create more work for people, and repetitive manual data entry overwhelms departments. Dynamics 365 Copilot promises to help finance managers, collections agents, project managers, and procurement professionals complete time-consuming tasks and get insights faster.
Speed time to insight—get the most from your ERP data
Harnessing big data is even more crucial as we enter a new era defined by next-generation AI. At Microsoft Build 2023, we announced how Microsoft Dynamics 365 and Microsoft Fabric work with Dataverse and our business intelligence tools to deliver actionable insights and reporting. Our upcoming extended planning and analytics solution will build on this powerful foundation to help finance managers and business analysts spend less time slicing and dicing data. With the ability to use familiar tools like Microsoft Power BI and Excel infused with Copilot capabilities, these professionals can:
Use natural language to bring data to life by simply describing the visuals and insights that one is looking for. Copilot will help create a Microsoft Power BI dashboard or report—complete with visualizations and summaries—and help refine it. One can dig into the data further by asking questions. Copilot will find the right answer.
Collaboratively align plans, budgets, and forecasts with business strategy.
Streamline sales and operations planning.
Automate financial consolidation for seamless book closing.
Strategically close talent gaps for an empowered workforce, gain a comprehensive view of cash flow dynamics, and access highly accurate predictions through advanced predictive analytics powered by machine learning and AI.
By using these tools and technologies, finance managers can optimize their performance, allocate resources effectively, and drive better financial outcomes for their organizations.
Deliver more strategic value with intelligent automation for project managers
Project managers frequently struggle to complete projects on time and within budget. Today, we are announcing Copilot capabilities for Dynamics 365 Project Operations to dramatically reduce the time spent on project status reports, task planning, and risk assessments.
With Copilot, project managers can rapidly create new project plans for new engagements in minutes, instead of hours, simply by describing details of the project using natural language. Copilot will generate a project plan that can be further refined by the project manager.
Once the project is underway, the project manager can use Copilot to create a project status report, which Copilot will help generate in moments—reducing the hours often spent manually researching and writing. To ensure project success, Copilot then can be used to identify risks and suggest mitigation plans on a continuous basis. For example, the project manager can prompt Copilot to search across all open projects to identify common project risks that can derail a project, such as significant delays or budget overruns.
With Copilot, project managers can improve efficiency, reduce risks, and focus on more strategic and value-added activities.
Supercharge productivity of collections agents and procurement professionals
Today, we are announcing Copilot capabilities that will help collections agents and procurement professionals enhance productivity and better collaborate with customers.
Timely payments and healthy cash flows are increasingly important in times of economic uncertainty. With Copilot in Dynamics 365 Finance, collections managers have quick access to credit and payment history so they can prioritize and personalize customer communication, helping to increase successful collection rates and proactively keep customers in good standing.
Disruptions to supply chains are an everyday occurrence, and supply and demand can shift quickly. Workers like procurement professionals and buyers are tasked to sort through large volumes of purchase order change responses daily and need more intelligent and agile tools to help address and streamline this process. Order responses oftentimes require changes to ordered quantities, delivery dates, or products delivered. Today, procurement professionals must review the changes for individual orders one by one to identify the risk to plan and potential downstream impacts. With Copilot in Dynamics 365 Supply Chain Management, users are able to efficiently handle changes to purchase orders at scale and assess the impact and risk to help optimize procurement decisions.
They can quickly identify high-impact or low-impact changes and take rapid action to address any risk. Copilot enables quick collaboration with internal and external stakeholders that brings relevant information into Outlook and Teams using natural language. Users can also dig deeper with pointed questions to refine and approve changes so they can rapidly adapt their sourcing plans to meet customer and partner needs.
At Microsoft, we are fully committed to revolutionizing the future of ERP by harnessing the power of intelligent, composable technologies. With its ability to speed time to insight, intelligently automate processes, and foster productivity, Copilot can help you stay ahead in an increasingly complex business landscape. With Copilot, you’re in control as it is grounded in your business data and automatically inherits your valuable security, compliance and privacy policies, regulations, and processes. Stay tuned and join us on this exciting journey into the future of ERP.
Learn more about the latest AI breakthroughs with Microsoft Dynamics 365 Copilot on the Dynamics 365 AI webpage.
Next-generation AI across Microsoft business applications
With next-generation AI, interactions with AI across business roles and processes will become second nature.
This article is contributed. See the original author and article here.
The security community is continuously changing, growing, and learning from each other to better position the world against cyberthreats. In the latest post of our Community Voices blog series, Microsoft Senior Product Marketing Manager Brooke Lynn Weenig talks with Trimarc Founder and Chief Technology Officer Sean Metcalf, who is a Microsoft Certified Master in Active Directory,co-hosts the Enterprise Security Weekly podcast, and created the adsecurity.org website.The thoughts below reflect Sean’s views, not the views of Sean’s employer, and are not legal advice. In this blog post, Sean talks about securing identities.
Brooke: How did you get into Active Directory security?
Sean: When Active Directory came out, I was excited because Microsoft was my technology focus and this was an intriguing new direction. The environment where I worked had Novell NetWare everywhere, and one group was running Windows NT exclusively. I ran Windows NT within this little island and figured out how to navigate the idiosyncrasies that were NT. Once Active Directory was released, I switched to a consulting job to help customers deploy Active Directory.
Active Directory launched with quite a bit of features we did not have with NT, like group policies and other items that help manage the environment. This was a huge improvement over the older NT domain environment. The security side of AD was a bit less clear.
In the early 2000s, I worked as a consultant on a large global multidomain Active Directory deployment. The size of the environment and the global distribution, not to mention active migration efforts, added complexity which resulted in security concerns. To help secure this AD environment, I shifted my focus to Active Directory security. I started trying to figure out what was missing as this environment was getting deployed, configured, and rolled out all around the world, not to mention the approximately 1,000 domain controllers arrayed around the globe. My approach focused on the attacker mindset:
How could I compromise this environment or do something that it is not meant to do? What did we not think about when we were designing it that we should have? And the question many ask themselves about their own AD environment: what am I missing…?
Soon after this, I started the ADSecurity.org website, initially as my “web notebook” that I referred customers to; this became a central location for noting Active Directory security concerns and issues that I saw.
Brooke: What are the biggest challenges of securing identity?
Sean: Active Directory is not inherently insecure. One challenge is that it is a system much like any other, with a variety of configurable options. Since AD offers such great customization, people can do whatever they want, and AD environments can look very different. Admins can add regular user accounts into domain admins (and they have!). They can add certain groups that contain everyone in Active Directory into highly privileged AD groups and give everyone rights. Active Directory is not going to stop you from doing that any more than your car is going to stop you from driving too fast on a residential street.
Another challenge is that there are often too many privileged accounts that have rights that are not really required. The organization does not know all the accounts with highly privileged rights. Group nesting is still an issue in Active Directory that leads to insecure configuration. This is where you have a group that is a member of one group that is a member of another group. Due to this group nesting configuration, the Administrators group at the domain level granted full AD administrative rights to every member of all these groups (and member accounts) in the chain.
Service accounts are associated with an application but are often highly privileged in AD. The challenge is identifying the accounts that have rights because Active Directory security does not always come down to just membership of domain admins and administrators, but delegated rights through AD permissions and group policy rights assignments.
Another challenge is with Active Directory permissions set years ago and forgotten. All these groups and accounts have rights, but nobody knows about them (or remembers!).
That is what the focus for Active Directory security often is – Active Directory integrations, Azure AD Connect, and enterprise password vault features, like secret server and CyberArk – these systems that are highly privileged in Active Directory, but not often reviewed.
Finally, hundreds of companies help move companies into the cloud, but not as many helps them secure it. Azure AD has the same issue of too many privileged accounts, but often with regular user accounts in these privileged Azure AD roles. Group nesting is now something you can do within Azure AD, so that adds another level to it where you can have role-assignable groups that can be placed into an Azure AD privilege role. You end up with another layer and having to figure out who is in that group. With Privileged Identity Management in Azure AD, you can have a role assignable group or have members of that group eligible (or permanently assigned) to be global, application or user administrators. Once you have that layer of abstraction, it gets more difficult to determine what a group does and who should be put into it.
In the world of identity, the challenge comes down to knowing which account has privileged access and protecting those accounts from attack.
Brooke: What vulnerabilities and response times do you see on Azure Active Directory?
Sean: Many issues I hear from incident response partners are with Azure AD configurations. A lot of the defaults are too permissive. Users and guests have too many capabilities. We are starting to see them tighten up, like Azure AD “security defaults” that turn off legacy authentication by default.
Attackers sometimes phish a user and the user sees what looks like a legit application requesting permissions, but it is an application that the attacker created. The attacker then has full access. The attacker could pull data through the application continuously and the user does not even know about it. This is not just a Microsoft thing. This happens due to OAuth and other cloud providers such as Google are susceptible.
In other attacks, the attacker keeps calling the admin until they consent to the multifactor authentication prompt. This is why Microsoft has pushed for number-matching, because number-matching requires that you think about, “What is the number on the screen and the thing that I am authenticating to” and you have to enter that number into the app to complete that multifactor authentication response. This validates that the person requesting the access is the person confirming the access versus just accepting a push response of “Accept” or “Deny”.
In Azure AD, regular users may get full rights to add a credential to an application to a level way above what their rights actually are based on their role membership. There are applications in many tenants around the world that have effective global admin rights and if there is a regular user who created that application and got it approved through the normal process, they are an owner. A compromise of that regular user account could completely compromise the tenant.
Attackers are going after permissions and anything to get a foothold. During the SolarWinds incident, many saw compromise of the on-prem environment and accounts and then the attacker leveraged these credentials to pivot into the cloud. That is a challenge for a lot of organizations because the cloud is seen as an extension of the on-prem environment, where we often see synchronized accounts in Active Directory that are members of highly privileged roles in Azure AD, like Global Administrator.
If neither Conditional Access nor security defaults are enabled, that is a problem. Conditional Access is effectively an identity firewall for the Microsoft cloud environment where you can control who can connect to what, how, and where. All those answers can be done within Conditional Access and Microsoft continues to expand this capability. An Azure AD risk is not enforcing multifactor authentication on all privileged accounts, not just global admin, because there are other roles that are highly privileged. There is even an Azure AD permission where the application delegated this right can give itself its own permissions to have full admin rights to the Azure AD tenant.
Brooke: What challenges are you seeing in the world of permissions and roles?
Sean: One of the biggest challenges many organizations are experiencing today relates to what I call the “Identity Nexus”. The Identity Nexus is where identities across systems connect and often provides attackers opportunity.
We have all these identity systems— on-prem Active Directory, Azure AD, Okta, and other cloud providers, like Google Cloud Platform or Amazon Web Services). Each has its own Identity Access Management system, roles, and permissions. Some things are similar across cloud providers, but there is different nomenclature across cloud providers and a variety of capabilities as far as security, management, and operations. These differences, paired with the required interconnectivity between cloud and on-prem (the nexus), can result in interesting scenarios where a cloud admin can make changes that affect on-prem administration, including updating on-prem privileged access!
Often, Active Directory is still the core of identity. Most companies have on-prem Active Directory accounts that are synchronized with Azure AD, which means there are Azure AD accounts linked to the AD accounts. Unprivileged accounts in Active Directory can have highly privileged rights through Azure AD roles and depending on the configuration, there may be unintended consequences related to our identity systems and infrastructure systems of which attackers can take advantage.
Another interesting connection point between on-prem and cloud is when there is a domain controller virtualized in Azure that is part of the on-prem Active Directory. This configuration could result in the compromise of the on-prem Active Directory due to a breach in the cloud environment.
There are unintended consequences with how most organizations are connecting things across the Identity Nexus, especially with hybrid cloud components like Azure AD Connect. There is interplay among hybrid cloud components and Azure AD Connect is often at the center of this. Common hybrid components include Azure AD, Seamless Single Sign-On, and Pass-Through Authentication. With Pass-Through Authentication, credentials pass through that system that enables an attacker to potentially spoof and impersonate someone on the network if the server is not protected appropriately. This underscores the importance of protecting both the hybrid systems and privileged credentials.
Strong authentication, like Multifactor Authentication, secured systems like Privileged Access Workstations for highly privileged accounts, and limiting rights that service accounts and third-party systems have are the most important ways to protect identity.
To learn more about Microsoft Security solutions, visit our website. Bookmark the Security blog to keep up with our expert coverage on security matters. Also, follow us on LinkedIn (Microsoft Security) and Twitter (@MSFTSecurity) for the latest news and updates on cybersecurity.
Recent Comments