This article is contributed. See the original author and article here.
In today’s digital-first environment, effective communication is crucial for maintaining strong business relationships and driving sales success. Copilot in Dynamics 365 Sales enhances this aspect by integrating with the rich text editor, revolutionizing how professionals manage their email interactions. This blog delves into how the Copilot’s capabilities can simplify and refine the email drafting process, ensuring every message is crafted to engage and convert.
Use Copilot to draft and adjust emails
Copilot integrates seamlessly with the rich text editor, providing a sophisticated platform for composing emails. This integration facilitates the use of AI-driven suggestions during the drafting process, enabling quick creation of precise and impactful communications. The combination of the Rich Text Editor’s user-friendly interface with Copilot’s intelligent recommendations bridges the gap between rapid email drafting and maintaining content quality.
AI-Powered drafting for enhanced precision and relevance
The seller can prompt Copilot to draft an email
Copilot transforms email drafting into a more efficient and targeted process. Leveraging AI, it offers contextual suggestions based on the customer’s interaction history and previous communications. This not only speeds up the drafting process but also ensures that each email is personalized and relevant, significantly enhancing the quality and effectiveness of outbound communications.
Dynamic adjustments for tailored email interactions
Adjust the length and the tone of the email using Copilot
Beyond basic drafting, the rich text editor equipped with Copilot allows for dynamic adjustments to emails. For example, fine-tuning aspects like language, tone, and style to better match the recipient’s expectations and the specific sales context. This adaptive functionality ensures that each email is crafted to maximize engagement and impact, fostering stronger customer connections and driving superior business results.
Advancing email communications with Copilot
The synergy between Copilot in Dynamics 365 Sales and the rich text editor marks a significant advancement in how sales professionals handle email communications. By employing AI for both drafting and refining emails, sales teams can optimize their time on high-value sales activities. As businesses navigate the complexities of digital interactions, Copilot emerges as an indispensable tool, empowering sales organizations to achieve efficiency and effectiveness in their communication strategies.
Next steps
Read more on Copilot in D365 Sales email integration:
This article is contributed. See the original author and article here.
The crucial role of backup and restore in ADCS
Active Directory Certificate Services (ADCS) serves as a pivotal part within identity and access management (IAM), playing a critical role in ensuring secure authentication and encryption. These functionalities are integral for fostering trust across the enterprise application and service ecosystem. In modern organizations, the significance of Active Directory Certificate Services has grown exponentially, fortifying digital identities, communication channels and data. Given its pervasive role, the potential loss of this service due to systemic identity compromise or a ransomware attack could be catastrophic. Microsoft advocates platform owners adopt an “assume breach” mindset as an initiative-taking measure against these sophisticated cybersecurity threats to ensure and preserve confidentiality, integrity, and availability of IAM based services.
As part of an “assume breach” approach, organizations must prioritize comprehensive backup and restore strategies within their ADCS infrastructure. These strategies are paramount for ensuring swift recovery and restoration of essential certificate services following a cyberattack or data breach. By keeping up-to-date backups and implementing effective restoration procedures, organizations can minimize downtime, mitigate potential damage, and uphold operational continuity amidst evolving security challenges.
Let us look at some of the services and features of an ADCS platform which organizations are dependent on:
Certificate enrollment and renewal: ADCS facilitates automated enrolment and renewal processes, ensuring prompt issuance and rotation of cryptographic keys to maintain security.
Key archival and recovery: Organizations can utilize ADCS to archive private keys associated with issued certificates, enabling authorized personnel to recover encrypted data or decrypt communications when necessary.
Certificate revocation and management: ADCS provides mechanisms for revoking and managing certificates in real-time, allowing organizations to promptly respond to security incidents or unauthorized access attempts.
Public Key Infrastructure (PKI) integration: ADCS seamlessly integrates with existing PKI infrastructures, enabling organizations to use established cryptographic protocols and standards to enhance security across their networks.
Enhanced security controls: ADCS offers advanced security controls, such as role-based access control (RBAC) and audit logging, empowering organizations to enforce granular access policies and keep visibility into certificate-related activities.
Now that we know what this service offers, imagine your organization as a fortified stronghold, wherein Active Directory Certificate Services and Active Directory Domain Services form the bedrock of the Identity and Access Management infrastructure. In case of a cybersecurity breach penetrating this stronghold, the backup and restoration process acts as a crucial defensive measure. It is not merely about restoring ADCS services: it is about swiftly and effectively rebuilding the stronghold. This guarantees the continuation of trust relationships and the seamless operation of vital IT services within the stronghold, such as remote access VPNs, consumer web services, and third-party self-service password reset tools—each of which are essential components for operational continuity, customer experience and business productivity. Without effective backup measures, the stronghold is vulnerable, lacking the protective mechanisms akin to a portcullis or moat.
The significance of thoroughly assessing all backup and recovery procedures cannot be overstated. This is akin to conducting regular fire drills, ensuring that the IT team is adept and prepared to respond to crises effectively. IT administrators must have the requisite knowledge and readiness to execute restoration operations swiftly, thereby upholding the integrity and security of the organization’s IT environment. Additionally, recognizing the potential exploitation of ADCS for keeping persistence underscores the imperative for vigilance in monitoring and securing ADCS components against unauthorized manipulation or access.
What are the key elements for a successful backup and recovery?
From a technical perspective, Active Directory Certificate Services (ADCS) backups must cover the foundational pillars of the service. These include the private key, the Certificate Authority (CA) database, the server configuration (registry settings) and the CAPolicy.inf file. Let us explain each in detail:
CA private key: The most critical logical part of a CA is its private key material. This key is stored in an encrypted state on the local file system by default. The use of devices like Hardware Security Modules (HSMs) is encouraged to protect this material. The private key is static, so it is recommended to create a backup directly after the deployment and to store it in a safe, redundant location.
CA database: By default, this repository holds a copy of all issued certificates, every revoked certificate, and a copy of failed and pending requests. If the CA is configured for Key Archival and recovery, the database will include the private keys for those issued certificates whose templates are configured for the feature.
Server configuration: These are the settings and configurations that dictate ADCS operations. From security policies to revocation lists settings, safeguarding the server configurations ensures that the ADCS can be restored with identical functionality.
CAPolicy.inf: The CAPolicy.inf file is used during the setup of ADCS and then during CA certificate renewal. This file may be used to specify default settings, prevent default template installation, define the hierarchy, and specify a Certificate Policy and Practice Statement.
How is ADCS backed up?
A practical approach to performing a backup involves utilizing ‘certutil,’ a command-line tool integrated into the Windows operating system. This tool offers a range of functions tailored for managing certificates and certificate services. Other methods encompass employing the graphical user interface (GUI) or PowerShell. To start a backup of the CA database using ‘certutil,’ adhere to the outlined example below:
certutil -backupdb -backupkey "C:BackupFolder"
The command syntax is as follows:
backupdb: Starts the backup process for the database.
backupkey: Safeguards the private key of the CA (requires providing a password).
C:BackupFolder: Specifies the path where the backup will be stored. It is important to use a secure location, ideally on a separate drive or device. Note: this folder must be empty.
Running this command starts the creation of a backup encompassing the CA database and the CA’s private key, thereby guaranteeing the safeguarding of the fundamental elements of the CA. Safeguarding these components is imperative, as malevolent actors may exploit the backup for nefarious purposes.
In addition to preserving the CA Database and the CA’s private key, for comprehensive restoration onto a new server, it is crucial to back up the registry settings associated with ADCS using the following command:
All settings on the earlier location of the CA database, as well as configurations related to certificate validity settings, CRL and AIA extensions, can be utilized during the recovery process.
If the source CA utilizes a custom CAPolicy.inf, it is advisable to replicate the file to the identical backup location. The CAPolicy.inf file is typically found in the %windir% directory (default location being C:Windows).
How can the service be restored?
Remove ADCS role(s)
If the source server is still available and a CA Backup is available, remove the CA role from it. This is required for Enterprise CAs that are domain-joined. If present, remove the “Web Server” based roles/features before the Certification Authority role.
Remove the source server from the domain
Reusing the same host name on the destination server requires that the source server either be renamed or removed from the domain and the associated computer object removed from Active Directory before renaming and joining the destination server to the domain.
Adding ADCS role(s)
After ensuring that the destination server has the correct hostname and is successfully integrated into the domain, continue to assign the CA role to it. If the destination server is already part of the domain, it needs Enterprise Admin permission to configure the ADCS role as an Enterprise CA.
Before advancing, transfer the backup folder to a local drive, and, if accessible, move the original CAPolicy.inf file to the %windir% folder on the destination server.
Launch the Add Roles wizard from Server Manager.
Review the “Before You Begin” page, then select Next.
On the “Select Server Roles” page, select Active Directory Certificate Services, then Next, then Next again on the Intro to ADCS page.
On the “Select Role Services” page, ensure only Certificate Authority is selected, then click Next. (Do not choose any other roles)
Configuring ADCS:
Now configure a clean ‘empty’ CA. This is done prior to restoring the configuration and database content:
Select the choice to “Configure Active Directory Certificate Services on this server.”
Confirm that the correct credentials are in place depending on the installation: Local Admin for Standalone CA, Enterprise Administrator needed for Enterprise certification authority.
Check the box for “Certification Authority.”
Select the desired option based on the source CA configuration (“Standalone” or “Enterprise”) on the “Specify Setup Type” page, then click “Next.”
Select “Root” or “Subordinate CA” on the “Specify CA Type” page, then click “Next.”
Select “Use existing key” on the “Set Up Private Key” page, then click “Next.”
Import the Private key from the backup folder copied previously. Select the key and click “Next.”
Configure the desired path on the “Configure Certificate Database” page, then select “Next,” then “Install.”
At this point we have restored the CA and have an empty database with default server settings.
Open “Certificate Authority” manager from Server Manager or from Administrative Tools.
Expand “Certificate Authority (Local)” right click “CAName,” and select “All Tasks,” and click on “Restore CA.”
Click “OK” to stop the service.
Select “Next” on the “Welcome to the Certification Authority Restore Wizard.”
Check only “Certificate Database” and “Certificate Database Log,” click “Browse” and target the backup folder. “C:BackupFolder”, click “Next” and click “Finish” then wait until the restore completes.
Click “Yes” to continue and start the service.
Expand “Certificate Authority (Local)” right click “CAName” and select “Issued Certificates” to verify the database was restored.
Restore registry settings:
After the database is restored, import the configuration settings that were backed up from the source CA’s registry.
Create a registry backup of the destination server:
Locate the “C:BackupFolderCAConfig.reg” file and double click on it to merge the settings, click “Yes” to continue and then “OK” on the Registry Editor confirmation window.
Restart the ADCS Service to verify the restored settings.
After everything is verified, restart the server to ensure it belongs to the “Cert Publishers” group.
Verify server status:
Open “Certificate Authority” manager from Server Manager or from Administrative Tools.
Expand “Certificate Authority (Local),” then “CAName” right click “Revoked Certificates” select “All tasks” then “Publish.” Select “OK” at the popup.
Run ADCSView.msc to verify the health of the destination CA server.
Test certificate issuance:
With the CA restored, test certificate issuance to ensure full functionality.
Publish any templates that were published before and ensure the CA issues certificates are issued as expected.
Note! We recommend an assessment be conducted on all certificate templates to confirm security settings and to reduce the number of templates if possible.
Conclusion
This article highlights the necessity of setting up and upholding a robust “back-and-restore” strategy as a primary defence mechanism against cyber threats. it becomes much more likely that recovery for ADCS will not be successful, and a complete rebuild will be required.
In addition to this, adopting a defence-in-depth approach is equally imperative. This involves implementing supplementary protective measures such as endpoint detection and response through Defender for Endpoint (MDE), or monitoring user and entity behaviour analytics with Microsoft Defender for Identity (MDI). These measures empower cybersecurity operatives to swiftly respond across multiple phases of MITRE ATT&CK, thereby safeguarding the organization’s digital ecosystem, particularly the pivotal identity and access management services.
Integrating the strategic management of ADCS (Active Directory Certificate Services) with these advanced security solutions further strengthens organizational defences against the continually evolving landscape of cyber threats. This strategy augments the resilience of the cybersecurity framework and ensures the continuity and integrity of organizational operations, particularly during the transition to a more secure ADCS infrastructure.
In conclusion, the adoption of a robust backup and restoration strategy, complemented by a multi-faceted defence framework that integrates ADCS management with innovative security solutions, creates a formidable shield against cyber threats. This approach bolsters cybersecurity resilience and fortifies organizational continuity and operational integrity in the dynamic landscape of evolving security challenges.
This article is contributed. See the original author and article here.
Microsoft Copilot is already helping individual employees boost productivity, creativity and time savings. With the announcements at Microsoft Build 2024, we’re delivering an entirely new set of capabilities that unlock Copilot’s ability to drive bottom-line business results for every organization.
This article is contributed. See the original author and article here.
In today’s fast-paced sales landscape, prioritizing core selling activities over low-value tasks is crucial. Time spent on tasks that don’t directly contribute to sales represents missed opportunities to connect with prospects and close deals. With Dynamics 365 Sales, we’re committed to using AI to support sellers in focusing their time on what truly matters: forging meaningful connections, establishing trust, and nurturing long-term relationships to increase their sales productivity. Copilot empowers sellers to achieve greater results with less effort, enhancing your sales organization’s effectiveness. We’re happy to share that the following features are releasing this month.
Copilot chat Q&A in Dynamics 365 Sales
Copilot chat with Q&A transforms how sellers access data in your customer relationship management (CRM) system. Instead of building complicated queries or manually searching for information, sellers can ask questions using natural language. They can access vital information immediately, allowing them to focus on high-value activities like engaging customers and closing deals. The result is more time for meaningful interactions, potentially leading to higher conversion rates and increased revenue.
Natural-language Q&A is particularly valuable in fast-paced sales environments, ensuring quick, informed actions. This feature elevates customer interactions, positioning teams for higher sales productivity. Its impact extends beyond convenience, shaping the efficiency and effectiveness of the entire sales process.
Copilot chat in Dynamics 365 Sales makes it easy to retrieve information from Dataverse and your CRM system.
Sales-specific chat experience
One of the key features of Copilot in Dynamics 365 Sales is that the chat experience is specific to the sales process. Sellers can use common sales terms and phrases to ask questions and get answers from the CRM system, without having to navigate through complex menus or screens. This saves time and effort for sellers, allowing them to focus on their customers and prospects.
Some of the sales terms that Copilot understands are conversion rate, deal cycle, pipeline, deal size, win rate, and deal value. Sellers and managers can use these terms to query various aspects of the sales process, like the performance of individual sellers, teams, or regions, the progress of opportunities, and the trends and forecasts of sales outcomes. Copilot can also handle complex queries with multiple terms, filters, and aggregations.
For example, you can ask Copilot:
“Show the opportunity conversion rate for the last 4 quarters by quarter.”
“What’s the win rate for Kenny Smith?”
“What is the average deal size for successful opportunities?”
Copilot in Dynamics 365 Sales understands sales-specific terms expressed in natural language.
These examples illustrate how Copilot can help sellers access relevant information from your CRM system in a natural and intuitive way, using sales-specific terms in a chat experience. Copilot chat Q&A enhances your sales team’s productivity and efficiency and their ability to meaningfully engage with customers and prospects.
Your CRM data is always secure
Copilot respects the security and user access privilege settings of your CRM system. This means that if a seller doesn’t have permission to view or edit certain records, those records aren’t included in Copilot’s responses. For example, if you ask Copilot about the pipeline value for a region that you aren’t assigned to, Copilot informs you that you don’t have sufficient privileges to view the requested data. This ensures that Copilot maintains the integrity and confidentiality of your CRM data while providing insights and recommendations.
Immersive Copilot workspace
We are also launching the public preview of a new immersive Copilot experience in Dynamics 365 Sales. An expanded workspace enhances focus on productive conversations with Copilot, while real-time insights and effortless natural language chat functionality help sellers efficiently manage sales activities, nurture customer relationships, and drive sales success. Seamless access to insights from CRM data simplifies prioritizing actions and smarter decision-making.
The new immersive Copilot workspace in Dynamics 365 Sales helps sellers focus on sales activities.
The immersive experience works in sync with the Copilot chat pane. Start a conversation in the immersive workspace, select a record, and continue the conversation in the Copilot chat. The coherent experience makes it easy to navigate in the app without losing context.
Use the immersive workspace
The immersive experience is in preview so that we can make improvements based on your valuable feedback. To use the immersive experience in your environment, you’ll need to turn on preview features for Copilot in Dynamics 365 Sales. In the Sales Hub app, Copilot is automatically added to the site map under My Work. If you use a custom app, add the Copilot page to your app’s site map. To enter the immersive workspace, select My Work > Copilot.
Enter Copilot in immersive mode through the site map in Sales Hub or your custom app.
Transform your sales processes with Copilot
Copilot in Dynamics 365 Sales helps your sellers save time and stay focused on the things that really matter. They get the information they need faster with less context switching, making their day-to-day activities more efficient and boosting your team’s overall sales productivity.
This article is contributed. See the original author and article here.
Sellers are often faced with situations where they need to sift through a lot of information to find the one piece they need. There are often extensive knowledge bases where sellers need to search for information, and lots of precious time is lost in the process.
We are here to help with that!
With our new features outlined below, sellers can access relevant sales information from SharePoint through the Copilot chat interface in Dynamics 365 Sales.
By automating the extraction of critical insights from sales documents, Copilot in Dynamics 365 Sales frees up valuable time for sales teams to focus on nurturing leads, closing deals, and delivering exceptional customer experiences. With Copilot in Dynamics 365 Sales, businesses can streamline their sales processes, gain deeper customer insights, and ultimately drive greater revenue growth. Copilot in D365 Sales empowers sales teams to work smarter, not harder, and achieve unparalleled efficiency in their daily operations.
Contextual content recommendations
With this feature, the system seamlessly reads the CRM context, and intelligently recommends relevant product and account-related files. For example, sellers are provided with content recommendations regarding the products added to opportunities. From PDFs to Word documents and PowerPoint presentations, the Copilot pane in D365 Sales provides instant access to the most pertinent sales materials, empowering sales reps to make informed decisions and deliver personalized experiences to customers. This could include sales pitch decks, account strategy collaterals, product brochures and training materials that are made available to sellers. As a result, sales interactions are tailored and impactful, driving stronger customer engagement and business growth.
“Show product-related files” appears as a trailing prompt to opportunity summary
Users effortlessly access contextual file recommendations in Copilot in D365 Sales by selecting from the sparkle icon (marked in the image below) or typing queries in their preferred language. Sorted by relevance, the latest files and most popular results appear first. Files can be viewed, downloaded, or shared via email, ensuring seamless collaboration. Additionally, users can specify keywords for targeted searches, enhancing efficiency while upholding data security. Copilot in D365 Sales respects user permissions, displaying only accessible SharePoint files.
Access related files in Copilot in D365 Sales – through sparkles menu, natural language prompts, associated products.
SharePoint Q&A
Sellers can now easily navigate through sales documents and literature by simply asking questions. Leveraging Azure OpenAI technology, Copilot in D365 Sales swiftly scans through data and literature, summarizing pertinent information from SharePoint documents. This seamless integration empowers sellers to swiftly access insights, enhancing productivity and enabling quick, informed responses to customer inquiries.
Invoke SharePoint Q&A and get summaries from relevant documents, with citations of references.
In Copilot in D365 Sales, accessing answers is seamlessly integrated with your SharePoint documents. Simply type your question in the Copilot pane using natural language and hit Enter – no need to navigate through any of your files and folders! For instance, inquire about warranty periods or prices directly. Copilot initiates a search in SharePoint. Should the answer reside in one or more files in SharePoint, Copilot offers a concise response alongside links to relevant documents, ensuring comprehensive insights are just a click away.
Next steps
Increasing your sales team’s efficiency could be as simple as having all the information just a click away!
Not a Dynamics 365 Sales customer yet? Take a guided tour and sign up for a free trial at Dynamics 365 Sales overview.
AI solutions built responsibly.
Enterprise grade data privacy at its core. Azure OpenAI offers a range of privacy features, including data encryption and secure storage. It allows users to control access to their data and provides detailed auditing and monitoring capabilities. Copilot is built on Azure OpenAI, so enterprises can rest assured that it offers the same level of data privacy and protection.
Responsible AI by design. We are committed to creating responsible AI by design. Our work is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. We are putting those principles into practice across the company to develop and deploy AI that will have a positive impact on society.
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We’re thrilled to announce that Bicep templates for Microsoft Graph resources will be in public preview starting May 21st. Bicep templates bring declarative infrastructure-as-code (IaC) capabilities to Microsoft Graph resources. This new capability will initially be available for core Microsoft Entra ID resources.
Bicep templates for Microsoft Graph resources allow you to define the tenant infrastructure you want to deploy, such as groups or applications, in a file, then use the file throughout the development lifecycle to repeatedly deploy your infrastructure. The file uses the Bicep language, a domain-specific language (DSL), that uses declarative syntax to deploy resources typically used in DevOps and infrastructure-as-code solutions.
What problems does this solve?
Azure Resource Manager or Bicep templates allow you to declare Microsoft Azure resources in files and deploy those resources into your infrastructure. Configuring and managing your Azure services and infrastructure often includes managing Microsoft Entra ID resources, like applications and groups. Until now, you had to orchestrate your deployments between two mechanisms using ARM or Bicep template files for Azure resources and Microsoft Graph PowerShell for Microsoft Entra ID resources.
Now, with the Microsoft Graph Bicep release, you can declare the Microsoft Entra ID resources in the same Bicep files as your Azure resources, making configurations easier to define, and deployments more reliable and repeatable.
Let’s look at how this works and then we’ll run through an example.
The Microsoft Graph Bicep extension
To provide support for Bicep templates for Microsoft Graph resources, we have released the new Microsoft Graph Bicep extension that allows you to author, deploy, and manage supported Microsoft Graph resources (initially Microsoft Entra ID resources) in Bicep template files either on their own, or alongside Azure resources.
Authoring experience
You get the same first-class authoring experience of the Bicep Extension for VS Code when you use it to create your Microsoft Graph resource types in Bicep files. The editor provides rich type-safety, IntelliSense, and syntax validation.
Editing a Bicep file containing Microsoft Graph resources
Once you have authored your Bicep file, you can deploy it using familiar tools such as Azure PowerShell and Azure CLI. When the deployment request is made to the Azure Resource Manager the deployments engine orchestrates the deployment of interdependent resources so they’re created in the correct order, including the Microsoft Graph resources.
The following image shows a Bicep template file where the Microsoft Graph group creation is dependent on the managed identity resource, as it is being added as a group member. The deployments engine first sends the managed identity request to the Resource Manager, which routes it to the Microsoft.ManagedIdentity resource provider. Next, the deployments engine sees that Microsoft.Graph/groups is an extensible resource, so it knows to route this resource request to the Microsoft Graph Bicep extension. The Microsoft Graph Bicep extension then translates the groups resource request into a request to Microsoft Graph.
Deploying a Bicep file containing Microsoft Graph resources
Scenario: Using managed identities with security groups and app roles
Using a Microsoft Entra ID group to assigned roles to managed identities
However, this configuration isn’t possible using a Bicep or Resource Manager template. With Microsoft Graph Bicep extension, this limitation is removed. Rather than assigning and managing multiple Microsoft Azure role assignments, role assignments can be managed via a security group through a single Bicep file.
Bicep file declaring an Microsoft Entra ID group with a managed identity member In the example above, a security group can be created and referenced, whose members can be managed identities. With Bicep templates for Microsoft Graph resources, declaring Microsoft Graph and Microsoft Azure resources together in the same Bicep files, enables new and simplifies existing deployment scenarios, bringing reliable and repeatable deployments.
This article is contributed. See the original author and article here.
Introduction
As ransomware attacks grow in number and sophistication every year, threat actors can quickly impact business operations if organizations are not well prepared. In this blog, we detail an investigation into a ransomware event. During this intrusion the threat actor progressed through the full attack chain, from initial access through to impact, in less than five days, causing significant business disruption for the victim organization.
During the investigation, the Microsoft Incident Response team (formerly known as DART) identified the threat actor employing a range of tools & techniques to achieve their objectives, including:
Exploitation of unpatched internet exposed Microsoft Exchange Servers
Web Shell deployment facilitating remote access
Use of living of the land tools for persistence and reconnaissance
Cobalt Strike beacons for command and control
Process Hollowing and the use of vulnerable drivers for defense evasion
Deployment of custom developed backdoors to facilitate persistence
Deployment of a custom developed data collection and exfiltration tool
Forensic analysis
Initial Access
In order to obtain initial access into the victim’s environment, the Threat Actor was observed exploiting known vulnerabilities (ProxyShell) on unpatched Microsoft Exchange Servers:
CVE-2021-34473
CVE-2021-34523
CVE-2021-31207
The exploitation of these vulnerabilities allowed the Threat Actor to:
Attain SYSTEM level privileges on the compromised Exchange host
Enumerate LegacyDN of users by sending an Autodiscover requests, including SIDs of users
Construct a valid authentication token and use it against the Exchange Powershell backend
Impersonate domain admin users and creates a web shell by using the New-MailboxExportRequest cmdlet
Create web shells in order to obtain remote control on the affected servers
The Threat Actor was observed operating from the following IP to exploit ProxyShell and access the web shell:
185.225.73[.]244
Persistence
Backdoor
Microsoft IR identified the creation of Registry Run Keys, a common persistence mechanism employed by threat actors to maintain access to a compromised device, where a payload is executed each time a specific user logs in.
api-msvc.dll, detected by Microsoft Defender Antivirus as Trojan:Win32/Kovter!MSR, was determined to be a backdoor capable of collecting system information such as installed antivirus products, device name and IP address. This information is then sent via HTTP POST request to a command and control (C2) channel:
Unfortunately, the organization was not using Microsoft Defender as the primary AV/EDR solution, preventing to take action against the malicious code.
An additional file name,api-system.png, was identified with similarities to api-msvc.dll. This file behaved like a DLL, had the same default export function, and also leveraged Run Keys for persistence.
Cobalt Strike Beacon
The threat actor leveraged Cobalt Strike, a common commercial penetration testing tool, to achieve persistence. The file sys.exe, detected by Microsoft Defender Antivirus as Trojan:Win64/CobaltStrike!MSR, was determined to be a Cobalt Strike beacon and was downloaded directly from the file sharing service temp.sh:
hxxps://temp[.]sh/szAyn/sys.exe
This beacon was configured to communicate with the following command and control (C2) channel:
Microsoft IR frequently observes threat actors leveraging legitimate remote access during an intrusion, in an effort to blend in on a victim network. In this case, the threat actor utilized AnyDesk, a common remote administration tool to maintain persistence and move laterally within the network. AnyDesk was installed as a Service and was executed from the following paths:
C:systemtestanydeskAnyDesk.exe
C:Program Files (x86)AnyDeskAnyDesk.exe
C:ScriptsAnyDesk.exe
Successful connections were observed in AnyDesk Logs (ad_svc.trace) involving anonymizer service IP addresses linked to TOR and MULLVAD VPN. This is a common technique that actors employ to obscure their source IP ranges.
Reconnaissance and Privilege Escalation
Microsoft IR found the presence and execution of the network discovery tool NetScan being used by the threat actor to perform network enumeration, under the following executable names:
Evidence of likely Mimikatz usage, a credential theft tool commonly used by threat actors, was also uncovered, through the presence of a related log file mimikatz.log.
Microsoft IR assesses that Mimikatz was likely used to attain credentials for privileged accounts.
Lateral Movement
Using compromised domain admin credentials, the threat actor used Remote Desktop Protocol and Powershell Remoting to obtain access to other servers in the environment, including Domain Controllers.
Data Staging and Data Exfiltration
A suspicious file named “explorer.exe” was identified. The file was recognized by Microsoft Defender Antivirus as “Trojan:Win64/WinGoObfusc.LK!MT” and quarantined, but after disabling Windows Defender Antivirus service, the threat actor was able to execute the file using the following command:
Explorer.exe was reverse engineered by Microsoft IR and determined to be ExByte, a GoLang based tool developed and commonly used in BlackByte ransomware attacks for collection and exfiltration of files from victim networks.
The binary is capable of enumerating files of interest across the network, and upon execution creates a log file containing a list of files and associated metadata.
Multiple log files were uncovered during the investigation in the path:
C:ExchangeMSExchLog.log
Analysis of the binary revealed a list of file extensions which are targeted for enumeration.
Binary analysis showing file extensions enumerated by explorer.exe
Forensic analysis identified a file named data.txt that was created and later deleted after ExByte execution. This file contained obfuscated credentials which ExByte leveraged to authenticate to the popular file sharing platform Mega NZ, via it’s API at:
hxxps://g.api.mega.co[.]nz
Binary analysis showing explorer.exe functionality for connecting to file sharing service MEGA NZ
Microsoft IR also determined that this tool was crafted specifically for the victim, as it contained a hardcoded device name belonging to the victim and an internal IP address.
Execution Flow
Upon execution ExByte decodes several strings and checks if the process is running with privileged access by reading .PHYSICALDRIVE0:
If this check fails, ShellExecuteW is invoked with IpOperation parameter RunAs which runs explorer.exe with elevated privilege.
After this access check, explorer.exe attempts to read data.txt file in the current location:
If the text file doesn’t exist, it invokes a command for self-deletion and exits from memory:
If data.txt exists, explorer.exe reads the file, passes the buffer to Base64 decode function and then decrypts the data using the key provided in the command-line. The decrypted data is then parsed as JSON below and fed for login function:
{
“a”:”us0”,
“user”:””
}
Finally, it then forms an URL for login to the API of file sharing service MEGA NZ:
hxxps://g.api.mega.co[.]nz/cs?id=1674017543
Data Encryption and Destruction
MICROSOFT IR found several devices where files had been encrypted and identified suspicious executables, detected by Microsoft Defender Antivirus as Trojan:Win64/BlackByte!MSR, with the following names:
wEFT.exe
schillerized.exe
The files were analyzed and determined to be BlackByte 2.0 binaries responsible for encryption across the environment. This binary requires an 8-digit key number to encrypt files.
Two modes of execution were identified:
When the -s parameter is provided, the ransomware self-deletes and encrypts the machine it was executed on
When the -a parameter is provided, the ransomware conducts enumeration and uses an UPX packed version of PsExec to deploy across the network.
Several domain admin credentials were hardcoded in the binary, facilitating the deployment of the binary across the network.
Depending on the switch (-s or -a), execution may create below files:
C:SystemDataM8yl89s7.exe (Random Name – UPX Packed PsExec)
Some capabilities identified for the BlackByte 2.0 ransomware were:
AV/EDR Bypass:
The file rENEgOtiAtES created matches RTCore64.sys, a vulnerable driver (CVE-2049-16098) that allows any authenticated user to read/write to arbitrary memory.
The BlackByte binary then creates and starts a service named RABAsSaa calling rENEgOtiAtES, and exploits this service to evade detection by installed AV/EDR software.
Process Hollowing
Invokes svchost.exe, injects to it to complete device encryption, and self-deletes by executing the following command:
The table below shows IOCs observed during our investigation. We encourage our customers to investigate these indicators in their environments and implement detections and protections to identify past related activity and prevent future attacks against their systems.
Originating IP address for ProxyShell exploitation and web shell interaction
NOTE: These indicators should not be considered exhaustive for this observed activity.
Detections
Microsoft 365 Defender
Microsoft Defender Antivirus
Trojan:Win32/Kovter!MSR
Trojan:Win64/WinGoObfusc.LK!MT
Trojan:Win64/BlackByte!MSR
HackTool:Win32/AdFind!MSR
Trojan:Win64/CobaltStrike!MSR
Microsoft Defender for Endpoint
Microsoft Defender for Endpoint customers should watch for these alerts that can detect behavior observed in this campaign. Note however that these alerts are not indicative of threats unique to the campaign or actor groups described in this report.
‘CVE-2021-31207’ exploit malware was detected
An active ‘NetShDisableFireWall’ malware in a command line was prevented from executing.
Suspicious registry modification.
‘Rtcore64’ hacktool was detected
Possible ongoing hands-on-keyboard activity (Cobalt Strike)
A file or network connection related to a ransomware-linked emerging threat activity group detected
Suspicious sequence of exploration activities
A process was injected with potentially malicious code
| where ProcessCommandLine has_any (“ExcludeDumpster”,”New-ExchangeCertificate”) and ProcessCommandLine has_any ((“-RequestFile”,”-FilePath”)
Suspicious Vssadmin Events
DeviceProcessEvents
| where ProcessCommandLine has_any (“vssadmin”,”vssadmin.exe”) and ProcessCommandLine has “Resize ShadowStorage” and ProcessCommandLine has_any (“MaxSize=401MB”,” MaxSize=UNBOUNDED”)
Conclusions
BlackByte Ransomware attacks are still targeting organizations having infrastructure with old unpatched vulnerabilities, allowing them to accomplish their objectives with a minimum effort. According to Shodan, at the time this blog was written, there are nearly 3300 public facing servers still affected to ProxyShell vulnerabilities, making this an easy target for threat actors looking to impact organizations around the world.
As Microsoft shows in theMicrosoft Digital Defense Report, key practices like “Keep up to date” in conjunction to other good practices mentioned from a basic security hygiene strategy, could protect against 98 percent of attacks.
As new tools are being developed by threat actors, a modern threat protection solution M365 Defender is necessary to prevent and detect the multiple techniques used in the attack chain, especially where the threat actor attempts to evade or disable specific defense mechanisms.
Hunting for malicious behavior should be performed regularly in order to detect potential attacks that could evade detections, as a complementary activity for continuous monitoring from security tools alerts and incidents.
To understand how Microsoft can help you secure your network and respond to network compromise, visit https://aka.ms/MicrosoftIR.
Appendix
Encryption
Different file extensions are targeted by BlackByte binary for Encryption:
.4dd
.4dl
.accdb
.accdc
.accde
.accdr
.accdt
.accft
.adb
.ade
.adf
.adp
.arc
.ora
.alf
.ask
.btr
.bdf
.cat
.cdb
.ckp
.cma
.cpd
.dacpac
.dad
.dadiagrams
.daschema
.db
.db-shm
.db-wal
.db3
.dbc
.dbf
.dbs
.dbt
.dbv
.dbx
.dcb
.dct
.dcx
.ddl
.dlis
.dp1
.dqy
.dsk
.dsn
.dtsx
.dxl
.eco
.ecx
.edb
.epim
.exb
.fcd
.fdb
.fic
.fmp
.fmp12
.fmpsl
.fol
.fp3
.fp4
.fp5
.fp7
.fpt
.frm
.gdb
.grdb
.gwi
.hdb
.his
.ib
.idb
.ihx
.itdb
.itw
.jet
.jtx
.kdb
.kexi
.kexic
.kexis
.lgc
.lwx
.maf
.maq
.mar
.masmav
.mdb
.mpd
.mrg
.mud
.mwb
.myd
.ndf
.nnt
.nrmlib
.ns2
.ns3
.ns4
.nsf
.nv
.nv2
.nwdb
.nyf
.odb
.ogy
.orx
.owc
.p96
.p97
.pan
.pdb
.pdm
.pnz
.qry
.qvd
.rbf
.rctd
.rod
.rodx
.rpd
.rsd
.sas7bdat
.sbf
.scx
.sdb
.sdc
.sdf
.sis
.spg
.sql
.sqlite
.sqlite3
.sqlitedb
.te
.temx
.tmd
.tps
.trc
.trm
.udb
.udl
.usr
.v12
.vis
.vpd
.vvv
.wdb
.wmdb
.wrk
.xdb
.xld
.xmlff
.abcddb
.abs
.abx
.accdw
.and
.db2
.fm5
.hjt
.icg
.icr
.kdb
.lut
.maw
.mdn
.mdt
File extensions targeted by BlackByte binary for encryption
Also, the following Shared Folders are targeted to encrypt:
This article is contributed. See the original author and article here.
¡GitHub y Microsoft lanzaron una nueva iniciativa para ayudarte a impulsar tu carrera en tecnología con la serie de charlas en vivo – Certifícate con GitHub – comienza el 6 de junio y finaliza hasta el 27 de junio. Estas sesiones están diseñadas para ayudarte a obtener la certificación de Fundamentos de GitHub y para ayudarte a explorar herramientas esenciales como GitHub Copilot y GitHub Codespaces. Además, tendrás la oportunidad de obtener un voucher gratuito para el examen de la certificación Fundamentos de GitHub*
* Al final de la sesión, es posible que incluso recibas un cupón (voucher) gratuito para el examen de la certificación de GitHub Foundations, todo basado en el orden de llegada (first-come, first-served basis).
Oferta válida solo hasta agotar existencias. Límite de un cupón de GitHub por persona. Esta oferta no es transferible y no se puede combinar con ninguna otra oferta. Esta oferta finaliza el 27 de junio de 2024 o hasta agotar existencias, y no se puede canjear por dinero en efectivo. Los impuestos, si los hubiera, son responsabilidad exclusiva del destinatario. Microsoft se reserva el derecho de cancelar, cambiar o suspender esta oferta en cualquier momento sin previo aviso.
Obtener la certificación de GitHub es una excelente manera de mostrar tus habilidades y comprensión de las herramientas y tecnología utilizada por más de 100 millones de desarrolladores en todo el mundo.
Durante estas charlas, estarás interactuando con expertos de Microsoft y GitHub que te guiarán durante todas estas sesiones sobre diferentes temas relacionados con la certificación de GitHub Foundations.
Además, al registrarte y asistir a las sesiones en vivo, podrías recibir un voucher gratuito para la certificación GitHub Foundations – todo basado en orden de llegada (first-come, first-served).
Obtener una certificación de GitHub te brinda una ventaja competitiva en el mercado laboral para permitirte demostrar tus habilidades de GitHub en un área en específico.
Estas sesiones estarán llenas de consejos, trucos y ejercicios prácticos que te ayudarán a construir una base sólida para esta certificación. Ya sea que estés comenzando o estés buscando mejorar tus habilidades, este es un evento único para cualquier persona interesada en hacer crecer su carrera en tecnología.
Todas nuestras sesiones comenzaran en base a la zona horaria de Ciudad de México.
Sesión
Descripción
Programando más rápido con GitHub Copilot
6 de junio 2024– 6 pm (GMT-6)
¡Aprovecha GitHub Copilot para automatizar tareas repetitivas y aumentar tu productividad! En esta sesión daremos una introducción a esta herramienta, sus funciones más nuevas, prompts interactivos y ¡mucho más!
Seguridad con tus proyectos en GitHub
12 de Junio 2024– 6 pm (GMT-6)
Descubre cómo aplicar seguridad de GitHub Advanced Security a tus propios proyectos y protegerlos de amenazas y vulnerabilidades de seguridad.
¡Administra tus proyectos con GitHub!
20 de Junio 2024 – 6 pm (GMT-6)
Utiliza GitHub para administrar el desarrollo de tus proyectos de software. En esta sesión, hablaremos sobre la gestión de proyectos con issues, pull requests y seguimiento de cambios.
Trucos para automatizar tus proyectos con GitHub
27 de junio 2024 – 6 pm (GMT-6)
¡Descubre cómo puedes potenciar tus proyectos de programación! Aprende a automatizar cualquier actividad de tus proyectos de software utilizando GitHub. En esta sesión usaremos GitHub Actions, GitHub Copilot y GitHub Codespaces.
Al obtener la certificación de Fundamentos de GitHub, puedes demostrar tu comprensión de los temas y conceptos fundamentales de colaborar, contribuir y trabajar en GitHub. Este examen cubre:
¡El GitHub Challenge es una aventura de aprendizaje de 30 días en Microsoft Learn! Es completamente gratis, súper divertido y con ejercicios dinámicos. ¡Regístrate y vuélvete experto en GitHub Copilot! Además, crearás aventuras interesantes con Python y JavaScript mientras usas GitHub Codespaces y crearás proyectos del mundo real con GitHub Copilot, ¡justo a tiempo para Microsoft Build!Este desafío comienza el 21 de Mayo y finaliza el 21 de Junio de 2024.
Queremos apoyarte en el desarrollo y mejora de tus habilidades. ¡Prepárate para iniciar este emocionante desafío! ¡Este viaje de aprendizaje ha sido diseñado para aumentar tu comprensión de la IA y convertirte en un experto en GitHub Copilot! Este reto en línea te ayudará a prepararte para el examen de certificación de Fundamentos de GitHub, cubriendo algunos temas que pueden aparecer en el examen.
El GitHub Challenge está disponible todos los días y a cualquier hora en Microsoft Learn. Podrás aprender cuando mejor te convenga y a tu propio ritmo.
Al completar este desafío antes del 21 de junio de 2024, recibirás una insignia (badge)digital especial en tu perfil de Microsoft Learn por finalizar esta experiencia de aprendizaje
Esta insignia solo está disponible durante Microsoft Build, nuestro evento para desarrolladores más grande del año.
¡Aprovecha esta increíble y única oportunidad para seguir aprendiendo y haciendo crecer tu carrera en tecnología! ¡Regístrate al reto aquí!
Conoce nuestra guía gratuita con ejercicios dinámicos para ayudarte a prepararte para esta certificación. Puedes leer toda la información que necesitas aquí: aka.ms/InfoGuideGitHub
El código del voucher (cupón) se ingresará manualmente durante el proceso de pago. A continuación, se detallan los pasos de registro y para agendar tu examen:
Inicia sesión en el sitio de registro del examen y elige la certificación deseada. Esto te redireccionará a la página de registro.
Haz clic en “Programar/realizar examen” para continuar.
Completa el formulario de registro y selecciona “Programar examen” en la parte inferior.
Esta acción transmitirá tus detalles de elegibilidad a nuestro proveedor de pruebas, PSI.
Al enviar el formulario de registro, serás dirigido al sitio de pruebas de PSI para finalizar la programación de su examen.
Durante el proceso de pago en el sitio de pruebas de PSI, encontrarás un campo designado donde puedes ingresar el código del voucher (cupón) para poner a cero el saldo.
This article is contributed. See the original author and article here.
We’re excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service. With this latest release, agents can now search for other agents based on specific skills, facilitating seamless consultations and transfers during customer interactions.
Empowering agents with skill-based search
In today’s fast-paced customer service environment, it’s crucial for agents to have access to the right expertise at the right time. With our new skill-based search functionality, agents can now easily identify and connect with other agents who possess the necessary skills to address customer inquiries effectively.
Efficient consultations and transfers
During a conversation with a customer, agents can initiate a consultation with another agent by specifying desired skills such as language proficiency or product knowledge. The system will then display a list of agents who match the specified criteria. The list includes their names, presence status, and relevant skills.
Seamless user experience
We’ve also redesigned the entire user interface for consult and transfer, providing agents with more modern and intuitive controls. We also made it easier to find the right agent without needing to scroll.
Optimal service delivery
By enabling agents to search for and collaborate with other agents based on skills, organizations can provide optimal customer service. This optimization helps significantly reduce misroutes. Agents can quickly consult with experts in specific areas, ensuring that customer inquiries are addressed by the best-suited agent, ultimately enhancing customer satisfaction and loyalty.
Enable skill-based search for your agents
The latest release will have this default on for all customers. Administrators do not need to perform additional configuration steps to turn this on.
We’re committed to continuously improving our platform to meet the evolving needs of our customers. Stay tuned for more updates and enhancements to come!
This article is contributed. See the original author and article here.
Helping you build better apps has been one of our key focus areas in Azure. Our latest tooling focuses on providing guidance for architecting, optimizing, and deploying apps. Whether you’re creating a new proof of concept or improving an existing app, these capabilities can boost productivity and performance. These capabilities are all in Preview, so please give them a try and let us know what you think!
Starting Right: Architecting Your Azure App
Let’s say you’re starting a proof of concept for a new application. Normally, you might spend a lot of time picking services, architecting apps, and deploying them based on industry best practices. Better Together can streamline this process with the below capabilities.
Better Together in Microsoft Copilot for Azure
The Better Together capability which can be accessed from Copilot can be helpful to understanding if you’re on the right track when building your app. In the past it might’ve been time-consuming to learn about the kinds of services that similar apps are using through docs and videos. This capability can streamline some of this process by recommending services based on patterns that other similar apps have used.
Azure Better Together in Copilot
To give this a try, navigate to the Azure Portal and select the Copilot button in the toolbar to open the chat window. Here you can ask questions to recommended services for your app, or architecture, including, “What are popular services that are deployed with App Service apps like mine?” and “Which database should I use with my ACA app?”, and “What services would you recommend to implement distributed caching?”
Azure Better Together in Copilot
Sometimes it’s important to validate if you’re on the right track. When you ask architectural or infrastructure-level questions to Azure Copilot, it helps you discover the most commonly used services for your specific use case. In the example below, after identifying performance bottlenecks in your app and considering implementing distributed caching to enhance performance, the recommendation points to Azure Cache for Redis. This service is widely deployed by many App Service apps similar to yours.
Boosting Performance: Optimizing Your Azure App
If your App Service app is running a little slower than expected, or if you’re suspecting any performance bottlenecks, these are some capabilities that can diagnose and optimize these problems.
Diagnostics Insights (Preview)
Diagnostic logs can return pages of information that are difficult to interpret. This capability can make it easier to identify anomalies and quickly identify bottlenecks . In the Azure Portal, you can efficiently evaluate your application’s CPU usage and track any anomalies by navigating to Diagnose & Solve Problems > Web App Slow. Within this section, you’ll find a chart that provides insights into performance and latency.
Availability and Performance for Azure Apps
Notably, over the last 24 hours, approximately 90% of users accessing this web app experienced low latency.
Another way to access suggestions is to type in “my web app is slow” into Copilot for Azure, which will offer suggestions around any bottlenecks.
Diagnostic Tooling for Azure Apps
Diagnostic charts can sometimes be time-consuming to analyze. However, Copilot offers a helpful Summarization capability. When you input variations of “summarize this page,” Copilot will generate concise summaries of the insights, allowing you to quickly grasp the main points without having to read through every chart and detail.
Diagnostic Tooling for Azure Apps
Application Insights Code Optimizations (Preview)
Performance can be improved by making code-level changes. Code Optimizations helps identify where to make these improvements. By leveraging AI, Code Optimizations detects CPU and memory bottlenecks of your application during runtime. It is available for .NET applications that have Application Insights Profiler enabled. To access Code Optimizations in the Azure Portal, navigate to the Performance blade in Application Insights. For App Service, it’s also available in Diagnose & Solve Problems > Web App Slow.
In this example, some of the performance issues identified may be caused by inefficient code, which can be investigated.
Code Optimizations for Azure Apps
Selecting any of these suggestions will open more details about the performance issue, show where and when in the code it’s occurring, and show the recommended solution.
Code Optimizations for Azure Apps
For many recommendations, a code fix can be generated using the Code Optimizations extension (currently in limited preview) for Visual Studio and Visual Studio Code – Insiders. You can sign up here.
Code Optimizations for Azure Apps in Visual Studio
If you have deployed an App Service app and you’re unsure which services to use to improve scalability and reliability for it, these capabilities can help optimize without reinventing the wheel.
Better Together (Preview) in Azure Portal
It can be time-consuming to pick, create, deploy, and connect a service to your App Service app. Better Together can help you deploy and connect popular services for your App Service app. This capability primarily focuses on connecting newly-created resources to your App Service app more easily. Navigate to Better Together for your App Service app through the Azure Portal using the menu item Better Together.
Better Together for App Service Apps
Enabling Azure Cache for Redis will automatically create a new Redis instance and establish the connection with your existing App Service app. If you choose to “Create” any of the other services, you’ll be directed to their onboarding flow, where you’ll receive guidance on creating and connecting the service. Stay tuned for the next release for a more customized experience!
Take a look at these capabilities in action with the video below.
Conclusion: Better Together
Azure strives to empower you to create robust, high-performing apps. Whether you’re starting a new app or improving an existing one, we are creating tools and services that can help. Please give these capabilities a try and let us know what you think by leaving a comment or emailing us at bettertogetherteam@microsoft.com.
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