This article is contributed. See the original author and article here.
In February, we announced the general availability of Copilot for Service, which helps organizations realize the benefits of generative AI by extending their existing investments in CRM and contact center solutions. Copilot for Service helps quicken agents’ time to resolution by assisting them with common tasks using the full context of the customer journey.
With prebuilt integrations for common CRMs, you can embed Copilot for Service inside the agent desktop to help agents be more productive and create seamless customer experiences across channels.
On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice.
Email assistance
Copilot can help agents draft emails to answer customer queries. Using the context of customer records and actions, such as cases and emails, Copilot can provide an email draft written in the voice of the organization. Agents can review and alter the draft as needed before sending, and they can adjust the tone. With Copilot, agents can spend less time authoring and more time helping customers solve complex issues.
Context-aware multiturn chats
When an agent is involved in a customer conversation, they sometimes encounter difficult questions they can’t answer on their own. Instead of making a customer wait while they ask a colleague or conduct research, agents can ask Copilot a question. Copilot identifies the agent’s intent and understands the context of CRM data, including customer records and cases, so it can provide answers tailored to service scenarios and better support the resolution of customer issues.
Case summarization
With case summarization capabilities, Copilot understands which case an agent may be working on and summarizes the details for them, so agents can ramp up on their assigned cases faster. Armed with the most important aspects of a case, agents can then reduce time to resolution for customers. And because Copilot understands the context of CRM data, agents can be confident that they are giving customers the most informed answers.
Real-time streaming
When agents use Copilot to write an email response or ask a question, including multiturn questions, they can read the generated responses on the user interface incrementally, without having to wait for the entire response to be generated. Agents can also choose to stop Copilot from generating a response and start fresh. This helps reduce wait times and gives agents a chance to refine their requests if needed.
Learn more
These features will begin rolling out on July 1. You can access them by selecting the Start with Microsoft Copilot option when using the Copilot for Service landing page.
This article is contributed. See the original author and article here.
We’re thrilled to announce the public preview of the Microsoft Entra PowerShell module, a new high-quality and scenario-focused PowerShell module designed to streamline management and automation for the Microsoft Entra product family. In 2021, we announced that all our future PowerShell investments would be in the Microsoft Graph PowerShell SDK. Today, we’re launching the next major step on this journey. The Microsoft Entra PowerShell module (Microsoft.Graph.Entra) is a part of our ongoing commitment and increased investment in Microsoft Graph PowerShell SDK to improve your experience and empower automation with Microsoft Entra.
We’re grateful for the substantial feedback we’ve heard from Microsoft Entra customers about our PowerShell experiences, and we’re excited to hear your thoughts after evaluating this preview module. We plan to build on our investment in the Microsoft Entra PowerShell module going forward and expand its coverage of resources and scenarios.
What is Microsoft Entra PowerShell?
The Microsoft Entra PowerShell module is a command-line tool that allows administrators to manage and automate Microsoft Entra resources programmatically. This includes efficiently managing users, groups, applications, service principals, policies, and more. The module builds upon and is part of the Microsoft Graph PowerShell SDK. It’s fully interoperable with all cmdlets in the Microsoft Graph PowerShell SDK, enabling you to perform complex operations with simple, well-documented commands. The module also offers a backward compatibility option with the deprecated AzureAD module to accelerate migration. Microsoft Entra PowerShell supports PowerShell version 5.1 and version 7+. We recommend using PowerShell version 7 or higher with the Microsoft Entra PowerShell module on all platforms, including Windows, Linux, and macOS.
Benefits of Microsoft Entra PowerShell
Focus on usability and quality: Microsoft Entra PowerShell offers human-readable parameters, deliberate parameter set specification, inline documentation, and core PowerShell fundamentals like pipelining.
Backward compatibility with AzureAD module: Microsoft Entra PowerShell accelerates migration from the recently announced AzureAD module deprecation.
Flexible and granular authorization: Consistent with Microsoft Graph PowerShell SDK, Microsoft Entra PowerShell enables administrative consent for the permissions you want to grant to the application and supports specifying your own application identity for maximum granularity in app permission assignment. You can also use certificate, Service Principal, or Managed Identity authentication patterns.
Open source: The Microsoft Entra PowerShell module is open source, allowing contributions from the community to create great PowerShell experiences and share them with everyone. Open source promotes collaboration and facilitates the development of innovative business solutions. You can view Microsoft’s customizations and adapt them to meet your needs.
Next steps
Installation: Install Microsoft Entra PowerShell, which uses the “/v1.0” API version to manage Microsoft Graph resources, from the PowerShell Gallery by running this command:
Authentication: Use the Connect-Entra command to sign in to Microsoft Entra ID with delegated access (interactive) or application-only access (noninteractive).
To see more examples for using your own registered application, Service Principal, Managed Identity, and other authentication methods, see the Connect-Entra command documentation.
Find all available commands: You can list all available commands in the Microsoft Entra PowerShell module by using the command:
Get-Command –Module Microsoft.Graph.Entra
Get Help: The Get-Help command shows detailed information about specific commands, such as syntax, parameters, cmdlet description, and usage examples. For example, to learn more about the Get-EntraUser command, run:
Get-Help Get-EntraUser –Full
Migrating from AzureAD PowerShell module: You can run your existing AzureAD PowerShell scripts with minimal modifications using Microsoft Entra PowerShell by using the Enable-EntraAzureADAlias command. For example:
Import-Module -Name Microsoft.Graph.Entra
Connect-Entra #Replaces Connect-AzureAD for auth
Enable-EntraAzureADAlias #enable aliasing
Get-AzureADUser -Top 1
Frequently Asked Questions (FAQs)
What is the difference between the Microsoft Graph PowerShell SDK and Microsoft Entra PowerShell modules?
Microsoft Entra PowerShell is a part of our increased investment in Microsoft Graph PowerShell SDK. It brings high-quality and scenario-optimized Entra resource management to the Microsoft Graph PowerShell SDK. Still, it keeps all the benefits of Microsoft Graph PowerShell SDK for authorization, connection management, error handling, and (low-level) API coverage. As Microsoft Entra PowerShell builds on the Microsoft Graph PowerShell SDK, it is completely interoperable.
Is the Microsoft Entra PowerShell module compatible with Microsoft Graph PowerShell?
Yes. You don’t need to switch if you’ve already used the Microsoft Graph PowerShell module. Both modules work well together, and whether you use Entra module cmdlets or Microsoft Graph PowerShell SDK cmdlets for Entra resources is a matter of preference.
I need to migrate from the deprecated AzureAD or MSOnline modules. Should I wait for Microsoft Entra PowerShell?
No. One of our goals with Microsoft Entra PowerShell is to help you migrate from Azure AD PowerShell more quickly by setting Enable-EntraAzureADAlias. Microsoft Entra PowerShell supports simplified migration for scripts that were using AzureAD PowerShell, with over 98% compatibility. However, the legacy AzureAD and MSOnline PowerShell modules are deprecated and will be retired (stop working) after March 30, 2025. We recommend that you act now to begin migrating your MSOnline and AzureAD PowerShell scripts.
Both modules use the latest Microsoft Graph APIs. For test environments and non-production systems, you can migrate to Microsoft Entra PowerShell. We recommend migrating to this module for production systems only after it reaches general availability. If you migrate scripts to Microsoft Graph PowerShell SDK now, there is no need to update them again with Microsoft Entra PowerShell, as it enhances and will not replace Microsoft Graph PowerShell SDK.
Should I update Microsoft Graph PowerShell scripts to Microsoft Entra PowerShell?
This is not necessary but a matter of preference. Microsoft Entra PowerShell is part of the Microsoft Graph PowerShell solution, and the two modules are interoperable. You can install both modules side-by-side.
Will Microsoft Entra PowerShell add support for more resources in the future?
Yes, it is a long-term investment. We will continue to expand support for more resources and scenarios over time. Expect new cmdlets for Privileged Identity Management (PIM), Entitlement Management, Tenant Configuration settings, Per-User multifactor authentication (MFA), and more. We’ll also enhance existing cmdlets with additional parameters, detailed help, and intuitive names. Check out GitHub repo for ongoing updates.
Will Microsoft Entra PowerShell use a pre-consented app like AzureAD or MSOnline modules?
No. Microsoft Entra PowerShell permissions aren’t preauthorized, and users must request the specific app permissions needed. This granularity ensures that the application has only the necessary permissions, providing granular control over resource management. For maximum flexibility and granularity in application permissions, we recommend using your own application identity with Entra PowerShell. By creating different applications for different uses of PowerShell in your tenant, you can have exacting control over application permissions granted for specific scenarios. To use your own application identity with Microsoft Entra PowerShell, you can use the Connect-Entra cmdlet:
I am new to Microsoft Entra PowerShell; where do I start?
Explore our public documentation to learn how to install the Microsoft Entra PowerShell module, authenticate, discover which cmdlet to use for a particular scenario, read how-to guides, and more. Our best practice guide will help you start on a secure foundation.
How can I provide feedback?
You can provide feedback by visiting our GitHub repository issues section. Create a new issue with your feedback, suggestions, or any problems you’ve encountered. Our team actively monitors and responds to feedback to improve the module.
How can I contribute?
We welcome contributions from the community, whether it’s through submitting bug reports, suggesting new features, or contributing scenario and example improvements. To get started, visit the GitHub repository, check out our contribution guidelines, and create a pull request with your changes.
Learn more about Microsoft Entra PowerShell module
Explore our public documentation, to learn how to install the Microsoft Entra PowerShell module, the authentication methods available, which cmdlet to use for a particular scenario, how-to guides, and more.
Try It Today
Try out the new version and let us know what you think on GitHub! Your insights are invaluable as we continue to improve and enhance the module to better meet your needs.
Thank you!
We want to thank all the community members who helped us improve this release by reporting issues on GitHub during the private preview! Please keep them coming!
Prevent identity attacks, ensure least privilege access, unify access controls, and improve the experience for users with comprehensive identity and network access solutions across on-premises and clouds.
This article is contributed. See the original author and article here.
We’re excited to announce that the migration tool for Active Directory Federation Service (AD FS) customers to move their apps to Microsoft Entra ID is now generally available! Customers can begin updating their identity management with more extensive monitoring and security infrastructure by quickly identifying which applications are capable of being migrated and assessing all their AD FS applications for compatibility.
In November we announced AD FS Application Migration would be moving to public preview, and the response from our partners and customers has been overwhelmingly positive. For some, transitioning to cloud-based security is a daunting task, but the tool has proven to dramatically streamline the process of moving to Microsoft Entra ID.
A simplified workflow, reduced need for manual intervention, and minimized downtime (for applications and end users) have reduced stress for hassle-free migrations. The tool not only checks the compatibility of your applications with Entra ID, but it can also suggest how to resolve any issues. It then monitors the migration progress and reflects the latest changes in your applications. Watch the demo to see the tool in action.
Moving from AD FS to a more agile and responsive, cloud-native solution helps overcome some of the inherent limitations of the old way of managing identities.
In addition to more robust security, organizations count greater visibility and control with a centralized, intuitive admin center and reduced server costs as transformative benefits of moving toa modern identity management.Moreover, Entra ID features can help organizations achieve better security and compliance with multifactor authentication (MFA) and conditional access policies—both of which provide a critical foundation for Zero Trust strategy.
Prevent identity attacks, ensure least privilege access, unify access controls, and improve the experience for users with comprehensive identity and network access solutions across on-premises and clouds.
This article is contributed. See the original author and article here.
Recently, I received a question about unattended uninstall for SQL Server Express edition. This article describes how to perform this task.
We need to take in consideration before to proceed
User that performs the process must be a local administrator with permissions to log on as a service. You can review more information about required permissions here.
If the machine has theminimumrequired amount of physical memory, increase the size of the page file to two times the amount of physical memory. Insufficient virtual memory can result in an incomplete removal of SQL Server.
On a system with multiple instances of SQL Server, the SQL Server browser service is uninstalled only once the last instance of SQL Server is removed. The SQL Server Browser service can be removed manually fromPrograms and Featuresin theControl Panel.
Uninstalling SQL Server deletestempdbdata files that were added during the install process. Files with tempdb_mssql_*.ndf name pattern are deleted if they exist in the system database directory.
This article is contributed. See the original author and article here.
As enterprises are asked to manage increasingly complex business processes and data environments, context-aware AI summarization by Copilot in Microsoft Dynamics 365 streamlines operations by synthesizing data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources. By delivering clear, actionable insights from ERP data, this generative AI feature eliminates context-switching and allows users to make better decisions faster.
Transformative AI summarization in Dynamics 365
Copilot generative AI features are revolutionizing the user experience in Supply Chain Management, Finance, Commerce, and Human Resources. Insights that used to require literally dozens of clicks, searches, and views in multiple windows—and a lot of deep thinking about complex data—are now presented to the right user, at the right time, automatically. Let’s take a closer look at how Copilot aggregates data from multiple sources and displays it in easily digestible and context-aware summaries.
Vendor summary streamlines understanding of vendor performance and financials
What do we mean by “context-aware”? One meaning is that Copilot summarizes data based on the user’s role to deliver real-time, role-specific insights. Take the vendor summary, for example. Traditionally, procurement managers had to navigate multiple forms to understand vendor performance. Copilot summaries streamline these insights by providing quick access to crucial information, such as active contracts, purchase orders, late deliveries, and overdue payments. For accounts payable teams, however, the vendor summary presents essential financial details about a vendor. For both roles, the vendor summary enables faster, data-driven decisions for better vendor interactions.
Real-time vendor summary helps optimize supplier interactions and negotiations.
Sales order and purchase order summaries pinpoint critical items in open orders
Another perspective on “context-aware” is AI summarization based on task. Consider purchase and sales orders. Procurement and sales teams often spend significant time following up on open orders. Getting a comprehensive overview or pinpointing lines that need attention can be challenging, because the necessary data is typically spread across multiple forms. Copilot summaries consolidate the information, enabling users to easily identify critical items.
Copilot sales order summary highlights potential delivery issues, aiding in efficient order management and customer service.
It’s not just about summarizing data, though. AI summarization also facilitates quicker action on next steps. Copilot’s summary includes convenient one-click filtering options, allowing users to swiftly access the information they need to act.
One-click filtering options right in the Copilot summary help users quickly find the information they need.
Customer summary streamlines insights by role for more effective customer relationships
When it comes to customer information, “context-aware” refers to everything that creates a relationship between an organization and its customers—information that’s often found in multiple, disparate tables, reports, and modules. Copilot addresses the challenges faced by roles such as accounts receivable agents, sales order agents, and customer account managers, who need comprehensive and role-specific information about customers that’s often scattered across multiple systems. For example, while accounts receivable teams need quick access to open invoices, sales order teams require details on open orders and shipments. Copilot consolidates all relevant data into a single, context-aware summary that’s specific to each role, allowing agents and account managers to tailor their interactions with customers, strengthen relationships, and enhance operational efficiency.
Customer events, statuses, and insights are summarized in Dynamics 365 Finance.
Warehouse worker home screen brings warehouse teams up to speed quickly
“Context-aware” can also refer to a user’s surroundings and situation. Warehouse start-of-shift stand-up meetings can miss important updates, and they don’t cover changes that happen throughout the day. Copilot’s dynamic operational summary on the Warehouse Management home screen brings warehouse workers up to speed at the start of their shifts and keeps them on top of the situation as they go about their day, helping them quickly adapt to changes and ensure daily goals are met.
Warehouse workers get up to speed fast at the start of their shifts with a dynamic overview in Warehouse Management.
Workflow history summary streamlines review and approval of invoices and expense reports
AI summarization streamlines examination of workflows by providing a concise overview of recent actions and comments, allowing approvers to quickly act without navigating through separate detail screens. Copilot summaries apply to workflows in Dynamics 365 Supply Chain Management, Finance, Commerce, and Human Resources, aiding review and approval processes and supporting informed decisions for things like vendor invoices, time-off requests, and expense reports.
Workflow history summaries help stakeholders make informed decisions about future activities.
Product preview summary consolidates product details for quick consumption
Procurement managers typically must navigate multiple forms to gather product details such as name, description, dimensions, hierarchy, life cycle state, and release policy. Copilot consolidates this information and other key product attributes in a single, concise summary, making these details quick and easy to consume.
Copilot aggregates and summarizes product information based on the user’s role.
When a warehouse manager views the product detail page, Copilot’s summary focuses on relevant information that would take multiple clicks to find, such as on-hand inventory levels, purchase information like main vendor, and batch numbers that are expiring soon.
The product detail summary includes information about stock on hand and recent sales.
Employee workspace summary makes leave management easier for both HR and employees
An organization’s success relies on both employees and customers. Effective time-off management is crucial for employees to make informed decisions and for the organization to optimize time-off utilization and manage financial liabilities from unused leave. Time-off information is scattered across multiple screens in the employee self-service portal. Copilot consolidates key details like vacation and sick leave balances and potential forfeitures due to policy, and includes a link to submit leave requests, all in one summary view.
Employees can view available leave and request time off right in the Copilot summary.
Retail statement summary provides insights about risky transactions across multiple stores
Physical stores send cash-and-carry transactions to Dynamics 365 Commerce for inventory and financial updates. The store operations team must ensure proper posting, but identifying pending transactions can be difficult across multiple stores. Summaries of posted and unposted retail statements highlight stores needing attention and flag risky transactions like returns without receipts or price overrides. Brief error summaries for failed statements aid in quick resolution, enhancing store management efficiency.
Copilot summarizes retail transaction errors in Dynamics 365 Commerce.
For retail merchandisers, the challenge lies in managing complex product configurations without errors. Copilot addresses this challenge by streamlining merchandising workflows, offering a clear summary of settings, automating data validation, and providing a risk preview to anticipate issues. Here, context-aware AI summarization enhances efficiency, reduces the risk of lost sales, and drives growth.
Merchandise workflow summary aids management of retail merchandise.
More benefits of context-aware AI summarization of ERP data
Beyond the specific benefits we described earlier, Copilot summaries in Dynamics 365 Supply Chain Management, Finance, Commerce, and Human Resources enhance user experience and operational efficiency in multiple ways.
Enhanced productivity: With key data points automatically summarized, users spend less time analyzing vast datasets and can focus on strategic decision-making and core activities.
Proactive problem-solving: With real-time summaries, users can anticipate challenges and address them proactively, improving business agility and resilience.
Improved accuracy and insight: Copilot highlights critical information and trends, reducing the risk of human error in interpreting complex data. Analysis is more accurate and insightful, crucial for effective decision-making.
Customized user experiences: Each summarization feature is tailored to the specific needs of different roles within an organization, ensuring that every user receives the most relevant and actionable insights.
Seamless integration: AI features integrate seamlessly into your existing Dynamics 365 framework, providing a smooth user experience without the need for extensive setup or training.
Scalable decision support: Whether for small tasks or large-scale strategic decisions, Copilot summaries meet the needs of businesses of all sizes, scenarios, and requirements.
These benefits collectively contribute to a more streamlined, efficient, and informed ERP environment, setting the stage for more advanced AI features to come.
Introducing generative AI responsibly
Integrating generative AI into ERP products presents challenges. It requires ensuring that the AI features are reliable and robust enough for mission-critical business settings. It also requires building customer trust in the AI capabilities. Our vision is an autonomous ERP system that automates and optimizes business processes with minimal human intervention. However, this is a journey we’re embarking on together to instill confidence in the results and encourage greater adoption over time.
Our approach is to gradually introduce low-risk AI features that provide immediate benefits and time savings, gather user feedback, and build excitement. This way, we can improve the AI features based on user needs and business operations, laying the foundation for more advanced AI features in the future. We prioritize the safe deployment and continuous improvement of AI features in our ERP suite and are leading the way for responsible and impactful integration of AI in the ERP landscape.
Ensuring the ethical use of AI technology
Microsoft is committed to the ethical deployment of AI technologies. Through our Responsible AI practices, we ensure that all AI-powered features in Dynamics 365 adhere to stringent data privacy laws and ethical AI usage standards, promoting transparency, fairness, and accountability.
Learn more about AI summarization in Dynamics 365
Interested in learning more about the power of AI summarization to transform your business processes with unparalleled efficiency and insight? Here’s how you can dive deeper:
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