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Deploy Copilot for Sales in your organization – Part 1
Here's how you can setup Copilot for Sales and deploy it for your organization. The post Deploy Copilot for Sales in your organization – Part 1 appeared first on D365 Demystified.
What’s new in Copilot Studio: April 2025
Computer use, connectors, customer managed keys, and more. The post What’s new in Copilot Studio: April 2025 appeared first on Microsoft 365 Blog.
2025 release wave 1 brings hundreds of updates to Microsoft Dynamics 365 and Power Platform
The next wave of innovation for Microsoft Dynamics 365 and Microsoft Power Platform starts today. This morning, at the Microsoft Business Applications Launch Event, we are officially launching the 2025 release wave 1, a six-month rollout of new and enhanced...
What’s new in unified routing: April 2025 feature update
Welcome to the April 2025 release update of unified routing in Dynamics 365 Customer Service and Dynamics 365 Contact Center! This update brings a suite of new features designed to enhance the efficiency and effectiveness of your routing strategies. This post covers...
Enhance quality compliance with Dynamics 365 Supply Chain Management
Today, more than ever, it’s critical for manufacturers and distributors alike to ensure product quality and compliance as new regulations continue to emerge and supply chains are increasingly complex. Dynamics 365 Supply Chain Management offers many out of the box...
Reimagining Supplier Communications with Dynamics 365 Supplier Communications Agent
Efficient supplier communication is the backbone of successful procurement operations. Yet, many purchasing teams face challenges such as manual processes, delayed responses, and missed opportunities for optimization. Microsoft Dynamics 365 Supplier Communication...
Enhance customer service with advanced prioritization
Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels. With advanced prioritization capabilities in Dynamics 365 Contact Center and Dynamics 365 Customer Service, organizations...
Go live with confidence using Success by Design for Microsoft Dynamics 365
Rolling out a new ERP or CRM system is a stressful transformation that can take months or even years to complete if you go it alone. The business process catalog for Dynamics 365 can help you deliver implementation projects faster and with less stress. The business...
Microsoft 365 Copilot: Built for the era of human–agent collaboration
Copilot is now your window into the world of agents, with new capabilities that lay the foundation for this next phase. The post Microsoft 365 Copilot: Built for the era of human–agent collaboration appeared first on Microsoft 365 Blog.
Experience the future of customer service with AI agents
Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents. Collectively these agents learn to address emerging issues, uncover new...
Integrate Field Service bookings with Outlook and Teams
Microsoft is introducing a powerful Exchange integration feature in Dynamics 365 Field Service, designed to seamlessly sync work order bookings with Outlook and Teams calendars. This feature lets technicians see their work assignments, personal appointments, and other...
Preview upcoming Dynamics 365 features at the Microsoft Business Applications Launch Event
Adaptation and change are the only constants in business—and the pace is accelerating. To thrive, your business needs the right tools, from AI-powered insights to low-code solutions, designed to help you adapt faster, enhance customer experiences, and boost...
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