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20 Tips for Successfully Delivering Your Virtual Event with Microsoft Teams
The Microsoft 365 Commercial Support Team resolves customer support cases and provides support to help you be successful and realize the full potential and value of your purchase. Our support services extend across the entire lifecycle and include pre-sales,...
Make more effective procurement decisions with Dynamics 365 Copilot in Supply Chain Management
Introduction In today’s fast-paced business landscape, supply chain disruptions are a common occurrence, leading to rapid shifts in supply and demand. This poses challenges for procurement professionals and buyers, who must deal with a significant volume of purchase...
Microsoft Learn: Updates to our training and certification portfolio
As an IT pro, you know that staying ahead of the curve in today’s rapidly changing tech environment is critical. Your skills are key to your success—and the success of your team. Microsoft Learn has the tools, resources, and opportunities to help you build those...
Create cases, contacts, and accounts faster from notes on the timeline
Customer service agents in a digital contact center interact with a high volume of customers. Often, they handle multiple conversations simultaneously. For example, they might be interacting with three or more customers over chat at the same time. During customer...
Conversation intelligence unleashes the potential of your sales organization
Effective communication is vital in building strong customer relationships and closing deals. Mining actionable insights from customer calls can be a daunting task. Conversation intelligence in Dynamics 365 Sales is a game-changer for sales professionals who want to...
Azure SQL News Update – August 2023
Today Data Exposed went live at 9AM PT for a special Ask Me Anything and news update. If you missed the episode, you can find them all at https://aka.ms/AzureSQLYT. This month we’ll recap all the updates from May through July. This was a fun and informative episode,...
The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers
Only months after announcing Copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted...
Use Copilot with SharePoint knowledge to serve your customers
We are excited to announce the preview of SharePoint integration with Copilot in Dynamics 365 Customer Service. Dynamics 365 customers can now sign up to preview this capability in their test environments and provide early feedback. Copilot in Dynamics 365 Customer...
SharePoint support for labels configured for user-defined permissions
Rolling out in preview, there's now limited support for labels configured for user-defined permissions. This encryption configuration refers to the setting Let users assign permissions when they apply the label and the checkbox In Word, PowerPoint, and Excel, prompt...
Microsoft 365 Admin Monthly Digest – July 2023
a banner depicting the title of the blog with tagline ”Your monthly IT admin blog for all things Microsoft 365” Welcome to the Microsoft 365 IT admin blog, your monthly source of tips, insights, and best practices for managing and optimizing your Microsoft 365...
Customer service is a (Microsoft) Teams sport
The customer service world has undergone a significant transformation in recent years. With the rise of digitalization and advanced technologies, customers now expect seamless and personalized experiences across multiple channels. Automation and AI have become...
Introducing Microsoft Clipchamp: Unlock the power of video at work
With Clipchamp as part of Microsoft 365, it’s easy to know where to turn to make videos and get started. Anyone can confidently create and publish videos, using an intuitive interface and harnessing useful tools. Clipchamp empowers anyone to produce high-quality...
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