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Use Application Insights to diagnose conversations in Dynamics 365 Customer Service
Every contact center wants to maintain system health with minimal usability disruptions to offer a delightful and seamless customer experience. Now, contact center managers can use Application Insights to get details about customer conversations and solve problems...
Support for legacy TLS protocols and cipher suites in Azure Offerings
Overview Microsoft Azure services already operate in TLS 1.2-only mode. There are a limited number of services that still allow TLS 1.0 and 1.1 to support customers with legacy needs. For customers who use services that still support legacy protocol versions and...
Modernize customer support with Copilot in Dynamics 365 Customer Service
The year 2023 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organizations are discovering how they can empower agents to provide faster, more personalized service using next-generation AI. ...
Unlocking the Power of Spatial Data: Azure Cache for Redis Geospatial Indexing
In the digital age, spatial data management and analysis have become integral to a wide array of technical applications. From real-time tracking to location-based services and geospatial analytics, efficient handling of spatial data is pivotal in delivering...
Blazor WebAssembly and Server: Implementing AAD OAuth 2 Delegated Flow with MSAL for Azure DevOps
Introduction The healthcare industry is no stranger to complex data management challenges, especially when it comes to securing sensitive information. As technology continues to evolve, healthcare professionals are increasingly turning to modern frameworks like Blazor...
Document management in Microsoft Teams using Dynamics 365 Integration – Part 1
In any business organization, you need to be able to communicate effectively with your clients and prospects, as well as access and manage relevant documents and data in real-time. Microsoft Teams is a powerful tool that enables seamless collaboration and...
Operationalizing Microsoft Security Copilot to Reinvent SOC Productivity
In a Security Operations Center (SOC), time to resolve and mitigate both alerts and incidents are of the highest importance. This time can mean the difference between controlled risk and impact, and large risk and impact. While our core products detect and respond at...
Microsoft Entra ID Beginner’s Tutorial (Azure Active Directory)
Simplify and improve security for sign-in experiences with Microsoft Entra ID, the new name for Azure Active Directory. Microsoft Entra ID is a unified identity provider to sign into your non-Microsoft services, like Google, AWS, Salesforce, and ServiceNow. See how...
Microsoft Teams Premium: The smart place to work is also a smart investment
In a 2023 commissioned Total Economic Impact™ study, Forrester Consulting found that Teams Premium helped organizations save time, improve security, and reduce costs—all contributing to a projected return on investment (ROI) of 108 to 360 percent over three years....
Known issue: Incorrect count for onboarded Microsoft Defender for Endpoint devices report
We were recently alerted to an issue where devices onboarded to Microsoft Defender for Endpoint are not properly reflected in the Microsoft Intune admin center report for devices with/without the Defender for Endpoint sensor. We've identified a bug that is causing...
E-Documents as a Global Solution for Business Central
Business Central 2023 release wave 2 introduces a new global feature – Electronic Documents. Microsoft has crafted this as a foundational framework, providing a robust base for catering to localized requirements. This innovative approach allows Microsoft to...
Solve case creation issues using the enhanced activity monitor tool
Digital contact centers need to create support cases automatically when they receive incoming emails, phone calls, and messages from customers. They rely on this automation to avoid manual efforts in creating cases so they can address customer issues promptly. The...
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