Managing time-off requests efficiently is crucial for maintaining a balanced and productive work environment. Dynamics 365 Contact Center provides an intuitive solution enabling service representatives to request, track, and manage their leave seamlessly. This...

As a service representative, having clear visibility into your daily schedule is crucial for effectively managing tasks and maintaining productivity. Dynamics 365 Contact Center provides a user-friendly Schedule Calendar for service reps, allowing them to easily view...

It’s not hyperbolic to say that today’s enterprise resource planning (ERP) solutions have entered a new era: one where organizations are reimagining systems that are AI-operated but human led. This blended approach will take time to mature but with 81% of leaders...

Managing workforce availability efficiently is essential for delivering consistent and high-quality customer service. A well-structured shift planning and scheduling process ensures service representatives are assigned to the right shifts at the right time. This helps...

In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to maintaining efficiency and delivering exceptional customer experiences. Capacity planning in Dynamics 365 Contact Center...

As finance leaders scale to meet growing business complexity—spanning global entities, evolving regulations, and rising business performance demands—the pressure is on to do more than close the books. Today’s finance organizations must move faster, manage risk more...

Hiring the right talent has never been more critical—or more complex. In today’s competitive labor market, organizations face rising costs per hire, increasing candidate expectations, and greater pressure to deliver a streamlined, responsive recruiting experience. HR...

Managing employee compensation and benefits effectively is critical for attracting and retaining talent. HR teams often face challenges related to system performance, data management, and giving employees better visibility into their plans. Based on customer feedback...

Today, we’re announcing the first price increase for Dynamics 365 Business Central in more than five years. Since our last pricing update, Business Central has supported our customers’ ambitions with hundreds of new features across finance, analytics, supply chain,...