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Explore the Latest Innovations for your Retail Workers with Microsoft Teams
As we ring in the start of 2024, we’re gearing up to showcase a host of new innovations across Microsoft Teams at the annual National Retail Federation (NRF) conference, taking place January 14th – January 16th in New York City. We’re announcing new solutions...
Level up your retail workforce with smart, simple solutions from Microsoft Teams
In the race to deliver engaging in-store experiences, Microsoft is uniquely positioned to equip retailers with the tech they need to transform their store team’s workdays. At the National Retail Federation (NRF) 2024, we are announcing new solutions designed to enable...
Enabling security and management across all your SMB customers with Microsoft 365 Lighthouse
One of the common adoption blockers we have heard of from our partners is that they cannot standardize their security and management practices on Microsoft 365 Lighthouse because they cannot manage all their customers using it. This has made it challenging to...
Transition to real time journeys – the time is now
In September 2023, we announced that Dynamics 365 Customer Insights and Dynamics 365 Marketing are coming together as one offering named Dynamics 365 Customer Insights, an AI driven solution which revolutionizes your customers’ experiences. Within this solution are...
“Copilot, help set my New Year’s goals”: Using Viva Goals + Microsoft Copilot to make goals in 2024
The start of a new year is often seen as a time to reflect on the past, plan for the future, and set New Year’s resolutions for ourselves. It is also a key time for business leaders to set goals to help their organizations and teams accomplish more in the new year,...
Easily Manage Privileged Role Assignments in Microsoft Entra ID Using Audit Logs
One of the best practices for securing your organization's data is to follow the principle of least privilege, which means granting users the minimum level of permissions they need to perform their tasks. Microsoft Entra ID helps you apply this principle by offering a...
Empower Azure Video Indexer Insights with your own models
Overview Azure Video Indexer (AVI) offers a comprehensive suite of models that extract diverse insights from the audio, transcript, and visuals of videos. Recognizing the boundless potential of AI models and the unique requirements of different domains, AVI now...
Decoding the Dynamics: Dapr vs. Service Meshes
Dapr and Service Meshes are more and more usual suspects in Cloud native architectures. However, I noticed that there is still some confusion about their purpose, especially because of some overlapping features. People sometimes wonder how to choose between Dapr and a...
Orchestrate your WFM solution with Dynamics 365 Customer Service
A well-orchestrated workforce is the backbone of any successful customer service endeavor. This requires a systematic and holistic approach to Workforce Management (WFM), taking into account the diverse needs of customers, the fluctuating demands of the market, and...
Practice mode is now available in Microsoft Forms
We're excited to announce that Forms now supports practice mode, enhancing students’ learning process by offering a new way to review, test, and reinforce their knowledge. Practice mode is only available for quizzes. You can also try out practice mode from this...
Knowledge management best practices for Copilot ingestion
Generative AI capabilities are rapidly changing the customer service space. You can use Copilot in Dynamics 365 Customer Service today to help agents save time on case and conversation summarization as these features do not require your organization’s support...
Copilot in Microsoft Word – Copilot Snack Show Me How Video
“One of the challenges that many employees face in their daily work is creating and managing documents efficiently and effectively. Whether it is writing a report, a proposal, a memo, or a presentation, there are often multiple tasks involved, such as researching,...
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