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Announcing sensitive data redaction for voice AI agents
We are excited to introduce sensitive data redaction in Dynamics 365 Contact Center, a major advancement in privacy-first AI for customer service. This new capability empowers organizations to deliver intelligent voice experiences while ensuring...
What’s new in Copilot Studio: September 2025
In the September 2025 edition of our monthly roundup, we’re recapping the most exciting new features recently released in Microsoft Copilot Studio. The post What’s new in Copilot Studio: September 2025 appeared first on Microsoft 365 Blog.
Integrate Field Service bookings with Outlook and Teams, now Generally Available.
Frontline technicians juggle more than just work orders—they balance customer visits, team meetings, and personal commitments. Until now, keeping these schedules aligned often meant switching back and forth between apps. With Release Wave 2 2025, we’re excited to...
Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event
As innovation speeds up, staying agile is essential. To keep your business ahead of the curve with innovation across Microsoft Dynamics 365, Microsoft Power Platform, and Copilot Studio, join us for the Business Applications Launch Event, debuting live on the Dynamics...
Try the AI agent activity feed in Dynamics 365 Customer Service
Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rapid transformation, the need for a robust system to monitor agent activity is critical. AI agents are capable of resolving customer issues...
Meet Microsoft 365 Premium: Your AI and productivity powerhouse
We’re taking a big step forward with major updates to our individual subscription plans, combining the best of AI and productivity at an unbeatable price. The post Meet Microsoft 365 Premium: Your AI and productivity powerhouse appeared first on Microsoft 365 Blog.
Introducing the Brazilian Tax Reform Solution in Microsoft Dynamics 365 Finance
How the Advanced Tax Calculation Engine Supports Businesses in a Time of Change Brazil’s sweeping tax reform is reshaping indirect taxation and creating new compliance demands for companies of all sizes. To help organizations prepare, Microsoft is introducing the...
Reinventing business process with AI: Agents in record to report
The record to report (R2R) process is foundational to financial transparency and compliance, encompassing activities such as accounting policy definition, cash management, journal entries, reconciliations, variance analysis, financial close, and reporting. However,...
Vibe working: Introducing Agent Mode and Office Agent in Microsoft 365 Copilot
Today, we're bringing vibe working to Microsoft 365 Copilot with Agent Mode in Office apps and Office Agent in Copilot chat. The post Vibe working: Introducing Agent Mode and Office Agent in Microsoft 365 Copilot appeared first on Microsoft 365 Blog.
Introducing Microsoft Marketplace — Thousands of solutions. Millions of customers. One Marketplace.
A new breed of industry-leading company is taking shape — Frontier Firms. These organizations blend human ambition with AI-powered technology to reshape how innovation is scaled, work is orchestrated and value is created. They’re accelerating AI transformation to...
Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation
Our mission is to empower everyone to achieve more, and we design our products and services with enterprise-grade security, privacy, compliance, and transparency. As part of this commitment, we continue to evolve our offering to provide administrators with enhanced...
Empower your workforce with agents in Microsoft 365 Copilot
We're announcing the launch of the Microsoft Marketplace, a unified web destination to find, try, and buy our full catalog of cloud solutions, AI apps, and agents. The post Empower your workforce with agents in Microsoft 365 Copilot appeared first on Microsoft 365 Blog.
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