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Expanding model choice in Microsoft 365 Copilot
We’re excited to announce that we’re expanding the models that power Microsoft 365 Copilot with the addition of Anthropic models. The post Expanding model choice in Microsoft 365 Copilot appeared first on Microsoft 365 Blog.
Protected: Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation
This content is password protected. To view it please enter your password below: Password: The post Protected: Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation appeared first on Microsoft Dynamics 365 Blog.
Microsoft 365 Copilot: Enabling human-agent teams
Microsoft 365 Copilot introduces AI agents that support teamwork—helping groups plan, meet, and communicate more effectively across Teams, SharePoint, and Viva Engage. The post Microsoft 365 Copilot: Enabling human-agent teams appeared first on Microsoft 365 Blog.
Dynamics 365 Contact Center now available in GCC-M
We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud Moderate (GCC-M), signifying a significant advancement in the communications landscape for government organizations. This launch provides public sector entities...
Dynamics 365 Contact Center now available in GCC
We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud (GCC), signifying a significant advancement in the communications landscape for government organizations. This launch provides public sector entities with secure,...
Evolving our productivity offerings to resolve European competition concerns about Teams
Microsoft recently finalized an agreement with the European Commission (Microsoft’s “Commitments”) in which we will expand interoperability and data portability resources, and make additional changes to licensing and pricing for Microsoft 365, Office 365, and...
Create empathetic agents with HD voices in Dynamics 365 Contact Center
In today’s fast-paced digital world, customer experience is paramount. Businesses are constantly seeking innovative ways to engage with their customers and provide seamless, personalized interactions on self-service channels. One of the common challenges in customer...
Moving sales, service, and finance to the Frontier with Microsoft 365 Copilot
Frontier Firms are a new type of organization that puts AI at the heart of business—reinventing customer experience and employee productivity while reshaping processes and bending the curve on innovation. Copilot is powering this transformation with unprecedented...
Raising the bar for healthcare security: Dynamics 365 Contact Center achieves HITRUST certification
We are excited to announce that Microsoft Dynamics 365 Contact Center has achieved HITRUST risk-based, 2-year (r2) certification—one of the industry’s most rigorous benchmarks for healthcare data security in cloud-based solutions. This milestone comes at a time when...
Understand your customers better with constrained speech recognition
In today’s voice-first world, it’s not enough for systems to simply hear what users say. They need to understand it with precision. In high-stakes environments like healthcare, finance, or enterprise IT, voice interfaces must balance natural conversation with strict...
Teams Phone extensibility for Dynamics 365 Contact Center generally available
We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. This milestone marks the next chapter in our commitment to modernizing customer engagements and empowering organizations to deliver...
Boost productivity with precision wrap-up timers in Dynamics 365
In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer interactions. One often overlooked but critical phase is the wrap-up period—when service representatives finalize notes, update records, and...
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