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Listening, Learning, and Delivering: Field Service Upgrades for Everyday Scheduling
Over the last few months, our scheduling team has focused on strengthening the core product by addressing the real-world needs of dispatchers, admins, frontline workers, and managers. At Microsoft, our commitment to continuously improving the Field Service experience...
Building trust and consistency: The evaluation framework behind QEA
In our recent blog, we introduced how the Quality Evaluation Agent elevates support excellence by bringing automation, consistency, and intelligence to quality assessments. Now, let’s dive deeper into the evaluation framework at the heart of QEA – the blueprint that...
What’s new in Copilot Studio: October 2025
In this edition of our monthly roundup, we’re recapping the most exciting new features Microsoft Copilot Studio released in October 2025. The post What’s new in Copilot Studio: October 2025 appeared first on Microsoft 365 Blog.
Use custom multisession apps in Copilot Service workspace
Customer service organizations need tailored, high-productivity employee experiences in order to grow and scale. Dynamics 365 Copilot Service workspace (CSw), formerly known as Customer Service workspace, has long offered a robust multisession interface—but until...
Microsoft offers in-country data processing to 15 countries to strengthen sovereign controls for Microsoft 365 Copilot
Microsoft is pleased to announce that we are making in-country data processing for customers’ Microsoft 365 Copilot interactions available in 15 countries around the world. The post Microsoft offers in-country data processing to 15 countries to strengthen sovereign...
Microsoft named a Leader in IDC MarketScape for AI-Enabled Large Enterprise ERP Applications
Business Leaders today are under increasing pressure to deliver operational excellence while navigating fragmented systems, manual workflows, and rising expectations for real-time insights. For Frontier Firms, traditional enterprise resource planning (ERP) platforms...
Finding Indexed Columns in Dataverse Search
If you are wondering where the columns shown in the Indexed Columns in Dataverse search is, here's where they are. The post Finding Indexed Columns in Dataverse Search appeared first on D365 Demystified.
Elevate support excellence with Quality Evaluation Agent
As customer support organizations scale, maintaining consistent service quality becomes a challenge. Manual quality reviews are time-consuming, subjective, and often fail to cover the full spectrum of agent interactions. The Quality Evaluation Agent (QEA) in Dynamics...
3 ways to navigate changing tariffs with AI agents
Tariffs change at lightning speed, threatening profits and forecasts. But for companies that stay ahead, volatility can become an edge—unlocking smarter sourcing decisions and resilience competitors can’t match. The 4,400-page Harmonized Tariff Schedule alone changes...
Microsoft 365 Copilot now enables you to build apps and workflows
We're bringing AI-powered building to employees across the organization, with new Frontier agents for Microsoft 365 Copilot customers: App Builder and Workflows. The post Microsoft 365 Copilot now enables you to build apps and workflows appeared first on Microsoft 365...
Use session restore for seamless continuity in Customer Service
As customer service representatives juggle multiple cases, tabs, and applications throughout their day, interruptions—whether from browser crashes, accidental closures, or system reboots—can be costly. That’s why session restore, also known as app session restore,...
What’s Next: Why Project Online Customers Should Evaluate Microsoft Dynamics 365 Project Operations
Across industries, organizations are transforming how they deliver value. From engineering to IT services to internal PMOs, leaders are rethinking their operating models to become more service-centric—where success depends on how efficiently projects are delivered,...
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