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Microsoft Dynamics 365 Contact Center is now generally available
On June 4, 2024, we introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This...
Microsoft Learn Student Ambassadors Program Interview Series Episode 2
Welcome to the Microsoft Learn Student Ambassadors Program Interview Series! In this series, we will hear and learn from current and old Microsoft Learn Student Ambassadors about their personal experiences with the Microsoft Learn Student Ambassadors Program and...
Qtip: Connect Windows Azure VM to Azure SQL DB using Managed Identity
In this guide I am going to show steps to connect Windows Azure VM to Azure SQL DB using Managed Identity covering create user in Azure SQL DB , connect using SSMS and connect using powershell Requirements: Windows 10 or 11 Azure Virtual Machine with system managed...
Use expanded Copilot for Service capabilities in your CRM
In February, we announced the general availability of Copilot for Service, which helps organizations realize the benefits of generative AI by extending their existing investments in CRM and contact center solutions. Copilot for Service helps quicken agents’ time to...
Introducing the Microsoft Entra PowerShell module
We’re thrilled to announce the public preview of the Microsoft Entra PowerShell module, a new high-quality and scenario-focused PowerShell module designed to streamline management and automation for the Microsoft Entra product family. In 2021, we announced that all...
Move to cloud authentication with the AD FS migration tool!
We’re excited to announce that the migration tool for Active Directory Federation Service (AD FS) customers to move their apps to Microsoft Entra ID is now generally available! Customers can begin updating their identity management with more extensive monitoring and...
How to perform unattended uninstall for SQL Server Express
Recently, I received a question about unattended uninstall for SQL Server Express edition. This article describes how to perform this task. We need to take in consideration before to proceed User that performs the process must be a local administrator with...
AI summarization in Dynamics 365 synthesizes and simplifies complex data
As enterprises are asked to manage increasingly complex business processes and data environments, context-aware AI summarization by Copilot in Microsoft Dynamics 365 streamlines operations by synthesizing data from multiple sources across Supply Chain Management,...
MGDC for SharePoint FAQ: How can I track the lifecycle of a SharePoint site?
In this post, we’ll cover some details on how to track the lifecycle of a SharePoint Site in the Microsoft Graph Data Connect (MGDC), using the date columns in the SharePoint Site dataset. If you’re not familiar with MGDC for SharePoint, start with...
Azure SQL Managed Instance Zone Redundancy to begin billing
Azure SQL Managed Instance with Zone Redundancy to begin billing in Italy-North, Israel-Central, and West-Europe Microsoft Azure continues to enhance its services, ensuring that customers have access to the latest innovations and features. The latest update is...
Exploring Generative AI: A Hands-on Course on Prompt Engineering for non-tech students – Part 2
Introduction Welcome to Part 2 of our exploration into generative AI, where we delve deeper into the practical applications and creative potential of this innovative technology. This article highlights concrete examples from students projects of the course ‘Prompt...
Sync Up Episode 11: Live from Microsoft 365 Conference!
The latest edition of Sync Up is live now in your favorite podcast app! This month, Arvind Mishra and I are explored all the announcements and energy of the Microsoft 365 Community Conference! Even better, we had on-site interviews with a host of OneDrive experts! ...
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