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Windows 365 at three years: Customer-centric solutions for security, management and productivity
You have navigated the complex and changing realities of the hybrid workplace, found new ways to move aspects of your business to the cloud, and kept employees and critical business operations connected and running in a challenging cyber security environment. The post...
Introducing Traceability add-in for Dynamics 365 Supply Chain Management
Introduction Companies are increasingly facing regulatory and consumer requirements for traceability. Traceability ensures product compliance with regulations, captures sustainability metrics, and even demonstrates commitment to ethical sourcing and manufacturing...
5 steps for becoming AI-ready in field service
This post was co-authored by Michael Mendoza, Director of Service Transformation, Hitachi Solutions. The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and...
New ways to get creative with Microsoft Designer, powered by AI
Every creative process begins with an idea—and that idea starts with you. Today we’re announcing that the Microsoft Designer app is now generally available with a personal Microsoft account, with new features that help you create and edit like never before. The post...
2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available
On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of...
Create a Custom Connector For Power Automate & Power Apps
This post will help you get around building your first Custom Connector in Power Platform and Power Apps!
HTTP Trigger Azure Function Authorization Types simplified
Here' how you can quickly understand what are the different Authorization Levels to be set while working with HTTP Azure Functions.
Create your first custom Copilot for Customer Service Hub – Part 2 | Authentication
This is second part to the blog to create your first customer Copilot for Customer Service Hub.
Improve Mobile Offline performance with Offline Table Column Selection
In today’s fast-paced business environment, efficiency and speed are key to staying ahead. That’s why we’re excited to preview* a new feature for Model Driven applications (Canvas application support coming soon) which is designed to improve your mobile applications...
Create your first custom Copilot for Customer Service Hub – Part 1 | Create Copilot
Here's how you can create your first Copilot for Customer Service Hub
Omni-channel real-time personalization with Dynamics 365 Customer Insights and Optimizely
The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personalization to break through the noise and enable customers to explore brands and products on their own terms. Regardless of whether...
Microsoft Dynamics 365 Contact Center is now generally available
On June 4, 2024, we introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This...
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