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Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams
We are thrilled to announce the general availability of spatial annotations in Dynamics 365 Field Service and Microsoft Teams! This milestone marks a significant step forward in enhancing mixed reality collaboration for frontline workers. Customers using Dynamics 365...
Discover the Total Economic Impact™ of Microsoft 365 E3
AI is at the forefront of today’s rapidly evolving digital landscape and top of mind for IT leaders worldwide. AI tools demand a robust foundation that improves security and privacy to keep organizations protected. Combing this secure foundation with productivity...
Essential Clean-Up Guide for Partners: 2025 Release Wave 1
Microsoft is doing some housekeeping in Dynamics 365 Business Central–and significant changes are coming with the 2025 release Wave 1 clean-up. We want you to know about these changes and how to prepare your applications. The Dynamics 365 Business Central Release Wave...
Accelerating sales with unified data in the AI era
Data is the lifeblood of decision making in the digital age. Almost every interaction a company has with a customer adds to an ever-growing data pool. For sales leaders, the challenge is transforming this raw data into actionable insights that drive delightful...
Mobile Offline Data with Application Insights
Introducing Enhanced Mobile Offline Data Monitoring with Azure Monitor Application Insights In today’s rapidly evolving digital landscape, it’s essential for organizations to have comprehensive visibility into their data. It’s particularly important for mobile...
Use Microsoft 365 Copilot to drive growth for businesses of all sizes
Across industries and companies of all sizes, people are using AI to work faster and smarter, allowing teams to spend more time on more valuable strategic work. Small and medium-sized businesses (SMBs) are leading the way, using Microsoft 365 Copilot to streamline...
End of support for Smart Assist case and knowledge suggestions
As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart Assist. Therefore, starting June 2, 2025, we will no longer support case and knowledge suggestions via Smart Assist in...
2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings
We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings. These plans are a compilation of the new capabilities planned to be released between April 2025 and September 2025. With advancements...
Transition from Unified Service Desk to Customer Service workspace
On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of support date of June 30, 2028. We are encouraging customers to use this extended deprecation period to transition to the Customer...
The ultimate Microsoft 365 community event is back
It’s an incredible time for our customers as we continue to see the future of work come to life with Microsoft 365 Copilot product announcements and enhancements. But as much as we focus on pushing the boundaries of technology, we never lose sight of the fact that...
Copilot is now included in Microsoft 365 Personal and Family
Since we launched Microsoft 365 (formerly Office 365) to consumers in 2013, we’ve steadily delivered new apps, features, and benefits to our subscribers. These include advanced security with Microsoft Defender, creative tools like Microsoft Clipchamp, and countless...
Copilot for all: Introducing Microsoft 365 Copilot Chat
Our ambition is to empower every employee with a Copilot and to transform every business process with agents. From Dow to Disney, companies are going big with Microsoft 365 Copilot and agents, uncovering key scenarios that can deliver real ROI. The post Copilot for...
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