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Transform HR with AI-powered agents
Human Resource (HR) professionals juggle numerous responsibilities as they strive to align organizational goals with human potential. In addition to hiring and retaining talent, they must manage a global workforce with hybrid models, ensure employee satisfaction, and...
Unlocking autonomous agent capabilities with Microsoft Copilot Studio
At our AI Tour in London, we’re excited to announce a new set of capabilities that enable you to build autonomous agents, which will be in public preview at Microsoft Ignite 2024. These agents understand the nature of your work and act on your behalf—providing support...
Enabling agents in Microsoft 365 Copilot Chat
Agents play a significant role in how organizations are transforming their business process with AI. Soon agents created in Microsoft Copilot Studio agent builder and Copilot Studio will be available right from within Copilot Chat. The post Enabling agents in...
New sales agents accessible in Microsoft 365 Copilot help teams close more deals, faster
Our ambition is to empower every employee with a Copilot and transform every business process with agents. We’re announcing two new agents that apply this ambition to sales—the revenue engine for every business—and can be used right in the flow of work. The post New...
Accelerate your journey to AI-first selling with Microsoft AI Accelerator for Sales and new sales agents
AI transforms the way people work, the way every function operates, and the way businesses drive competition and growth. It’s also transforming the business application landscape as customers adopt Microsoft 365 Copilot as the UI for AI and agents for every business...
AI-powered sales journeys: Personalization at scale for exceptional customer experiences
Personalized customer engagement is no longer just an advantage; it’s an expectation. Sales teams are increasingly tasked with delivering real-time, tailored interactions across multiple touchpoints, all while managing a growing number of prospects and customers. The...
What’s new in Copilot Studio: February 2025
In this edition of our monthly roundup, we're recapping new features in Microsoft Copilot Studio for customers, released in February 2025. The post What’s new in Copilot Studio: February 2025 appeared first on Microsoft 365 Blog.
The next chapter: Moving from Skype to Microsoft Teams
We will be retiring Skype in May 2025 to focus on Microsoft Teams (free), our modern communications and collaboration hub. The post The next chapter: Moving from Skype to Microsoft Teams appeared first on Microsoft 365 Blog.
Unlock insights with Business performance analytics in Microsoft Dynamics 365
In today’s fast-paced business environment, leaders must stay ahead of ever-shifting demands while contending with fragmented data, manual reconciliations, and reactive reporting processes. Traditional analytics tools often reside outside core systems, forcing...
Update the connection limits for custom Contact Center reports
Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage data model customization and extend these analytics to fit their organizational needs. When customizing real-time analytics,...
Unlock the Microsoft Copilot Studio-powered customer survey
We are excited to announce the Copilot Studio-powered customer feedback survey in Dynamics 365 Contact Center, now in preview. Now, contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback. ...
What’s new in Copilot Studio: January 2025
Welcome to What's new in Copilot Studio. This is your go-to series for all the exciting announcements and updates from Microsoft Copilot Studio. The post What’s new in Copilot Studio: January 2025 appeared first on Microsoft 365 Blog.
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