This article is contributed. See the original author and article here.
In this extraordinary age of AI, we find ourselves on the brink of a profound revolution. Companies are looking for generative AI to solve longstanding problems around customer connection, loyalty, and seller productivity. Businesses are on a journey to become a digital-first business, not only to connect with customers, but to benefit from the advances in AI.
Both winning and retaining customers requires a unified customer understanding and ability to orchestrate experiences across sales, marketing, and service. To deliver exceptional experiences, businesses need a solution that breaks down data silos between applications and departments so sellers, marketers, and service agents can get the right information in the right interface at the right time.
Dynamics 365 2024 release wave 1
Release wave 1 brings new innovations and capabilities to transform your business.
Imagine if your sellers could effortlessly collaborate with contributing stakeholders and had the exact right information at the exact right time to make a persuasive sales pitch that speaks to the needs and wants of each individual customer to cement the sale.
Imagine if your marketing team could create the perfect end-to-end campaign, one that aligns input across departments, that pulls in the perfect target audiences, that includes campaign assets aligned with your brand identity. And instead of doing so in months, being able to create a good draft…in minutes.
Imagine if each time customers interacted with your company, no matter what department or touchpoint they engage with, they felt known, and each interaction built on the last.
With generative AI and our Microsoft Dynamics 365 customer experience solutions, these “imagine ifs” are reality.
The innovative capabilities that are coming to you in Microsoft Copilot for Sales, Microsoft Dynamics 365 Sales, and Microsoft Dynamics 365 Customer Insights will help you elevate the seller experience through AI-driven process transformation, optimize the buying journey with the power of data, and personalize every customer interaction.
Elevate the seller experience through AI-driven process transformation
A recent study of sales professionals showed that up to 70% of their time is used for administrative and non-selling tasks that reduce the quality of their interactions with customers.
With Copilot for Sales and Dynamics 365 Sales, we enable innovative AI-enriched experiences to support sellers as they move through the sales process. We help transform sales teams from just following leads and opportunities into being trusted advisors who can predict and support customer needs.
Copilot for Sales is designed to be an invaluable assistant helping drive productivity and improve sales efficiency. It combines all the unique role-based sales capabilities with Microsoft Copilot for Microsoft 365 to deliver a unified and highly relevant seller experience right within the Microsoft 365 suite of applications, keeping the seller in their flow of work. Sellers can use chat to identify answers to top sales questions, whether it’s to find out more about an account or opportunity, or to view the sales pipeline. We deliver relevant sales context using natural language and prompt-based actions.
Let’s look at some of the newest features within Copilot for Sales, an application for sellers who use either Dynamic 365 Sales or Salesforce but prefer to work within their Microsoft 365 productivity apps to manage their day:
Enhance email summaries and replies to minimize app switching and provide a response that’s aware of the customer context. Insight related to sales such as buying intent is emphasized, and suggested changes such as updates to sales stages, opportunity budgets, or estimated close dates appear in the side panel allowing instant updates.
Easily create meeting preparation reports that give you the information you need to engage your customers confidently. You can share the meeting prep with your team members so everyone can be on the same page with knowledge about the customer and the account. Using the power of Copilot in Word combined with Sales insight from your customer relationship management (CRM) application.
Get immediate AI-generated tips, suggestions, and advice in Microsoft Teams meetings to help sellers concentrate on the meeting dialogue and ensure they can respond quickly to requests and possible challenges, such as competitor references, by surfacing relevant information when and where they need it.
Generate post-meeting follow-up quickly and easily allowing sellers to follow-up with tasks and notifications that are generated from the Teams intelligent recap screens and review the key questions that need to be answered. Follow-up work with their team members can be managed using deal rooms and planner activities to review task suggestions and assignments ensuring no follow-up is missed.
Keep systems up to date without the pain of manual effort. Copilot for Sales allows for quick creation of records, such as leads and opportunities, right in the Microsoft 365 surface area. In the Copilot side panel, create new records and update fields using pre-filled suggestions without leaving the screen.
Dynamics 365 Sales continues to be our market-leading CRM solution designed to streamline sales processes, cultivate customer relationships, and expedite deal closures for businesses of all sizes. We bring the power of generative AI right inside this surface area and help sellers transform their CRM interactions to support customer conversations and land deals. With the latest release we’re helping sellers to:
Transform the CRM sales experience by using the immersive full-screen Copilot view right in Dynamics 365 Sales. Get all key information in one place including pipeline, suggested actions, deals in progress, and real-time insights on key accounts. Sellers can query that information to get further details and insights using natural language and suggested prompts. Use it to get started every day as a homepage for all sellers using Dynamics 365.
Make the best use of prospecting time with intelligent lead management to make sure that sales development teams are using their time wisely and focusing on leads that have a higher chance of closing quickly. In this release, we’re adding qualification criteria that incorporate signals to help show how interested the customer is. The distribution of those leads is then improved based on seller capacity and our new notification alerts make sure that sellers don’t lose the opportunity to interact when the timing is right.
Optimize the buying journey with the power of data
It all starts with data. Generative AI takes what used to be specialized and trained roles and democratizes them so customer experience (CX) professionals can use and take advantage of the data, insights, and workflows from their CRM system. Generative AI will autonomously assist customers and sellers in their day-to-day experiences to:
Elevate customer experiences in real time: With Dynamics 365 Customer Insights, CX professionals can now ensure customer profiles and associated insights are updated in real time based on data signals, allowing them to provide the most targeted and personalized experience as they engage with your website or mobile app, which will foster loyalty, increase engagement, enhance satisfaction, and drive higher conversion rates.
Know your account better with AI-generated account summaries in Dynamics 365 Sales: With integrated data from Dynamics 365 Customer Insights, sellers can now quickly access a comprehensive overview of each account, enabling them to prioritize their work effectively and engage with customers in a more personalized and targeted manner.
Maximize sales success with AI-suggested past successful deals: In Dynamics 365 Sales, sellers now have the ability to use the collective intelligence from past successful deals to identify and pursue similar opportunities effectively. This AI-driven feature simplifies the decision-making process and increases the likelihood of closing deals quickly. By analyzing personal success stories and industry-specific data, sellers can make well-informed decisions that enhance sales effectiveness. The strategic use of AI suggestions not only improves efficiency but also significantly raises the chances of winning deals, thereby boosting overall sales performance.
Personalize every customer interaction
Marketers and CX professionals are being empowered to go beyond automated spam to creating cross-channel cohesive, conversational experiences that drive loyalty and retention. The innovative capabilities in Dynamics 365 Customer Insights that are releasing in this wave enable CX professionals to:
Generate unique on-brand creative assets in minutes: No more scouring media libraries or resorting to use of stock images. You can ensure images are on brand and personalized for each audience, generated by Copilot using the new Typeface integration. Copilot allows you to generate variations that then can be used for personalization—no special photo editing abilities required.
Personalize omnichannel experiences with no code using Optimizely: Dynamics 365 Customer Insights and Optimizely now unlock omnichannel personalization and experimentation capabilities, enabling marketers and citizen developers to personalize every customer touchpoint with no code or prior expertise required. By combining insights and segments from Customer Insights with Optimizely audiences, you can create experiences that are tailored to your customer’s browsing activity, their loyalty, past engagement history, and other real-time signals. Moreover, you can continue the conversation or re-target your visitors by delivering the same consistent experience through customer journeys, based on which Optimizely treatment cohort the customer was part of.
With generative AI and Copilot, we’re revolutionizing the workflow for sellers and CX professionals. First, sending personalized content at every stage of the marketing campaign, improving the quality of sales leads, and next, optimizing the productivity of sellers and enhancing every single engagement with their customers, helping them to close deals faster, all thanks to Copilot. There has never been a more exciting and productive time to be a seller or marketer. We can’t wait for you to experience it.
Learn more about 2024 release wave 1 capabilities
The future of customer experience is here, and it’s driven by cutting-edge AI technology that empowers businesses to better connect with their customers, drive sales, and improve overall satisfaction for both customers and employees. This release wave is truly driving transformative change for customer-facing roles, so get your organization set up today.
This article is contributed. See the original author and article here.
Today marks a pivotal moment in the 2024 Imagine Cup as we reveal the top three teams selected to progress from the semifinals to the highly anticipated Imagine Cup World Championship, live at Microsoft Build!
The Imagine Cup, the premier student technology startup competition, has attracted thousands of visionary student entrepreneurs worldwide. Each team has developed an AI-driven solution to tackle pressing challenges including accessibility, sustainability, productivity, and healthcare.
This year’s semifinalists have demonstrated exceptional innovation with Azure AI services and OpenAI, showcasing their innovation, grit and ability make a positive impact through entrepreneurship. Congratulations to all the semifinalists for their remarkable achievements!
However, only three teams have been selected to progress to the World Championship where they will live on the global stage as they vie for the Imagine Cup Trophy, USD100,000, and a mentorship session with Microsoft Chairman and CEO, Satya Nadella! You can watch these startups live at Microsoft Build on May 21 to see who wins.
Drumroll, please, as we unveil FROM YOUR EYES, JRE, and PlanRoadmap! These startups represent the pinnacle of creativity and resilience, embodying the spirit of innovation that defines Imagine Cup.
About: Using Azure Computer Vision and Text Translator, FROM YOUR EYES has built a mobile application that offers both fast and qualified visual explanations to visually impaired users.
In their own words…
Who/what inspires you?“After being selected as one of Microsoft’s leading women in technology in 2020, I was invited to join the experience team of Microsoft’s Seeing AI program. It was there that I took on responsibilities and crossed paths with visually impaired developers worldwide who held significant roles. They encouraged me to delve into coding. In addition, Onur Koç, Microsoft Turkey’s CTO, also greatly inspired us, he addressed all student ambassadors saying, ‘Software is magic. You can change the life of someone you’ve never met on the other side of the world.’ We were deeply moved by this, and with this motivation, we worked to reach people…with our developed technology, and we succeeded.”
How do you want to make an impact with AI? “The issue of blindness directly affects 330 million people worldwide and indirectly impacts over a billion individuals. For a visually impaired person, using image processing solutions means freedom. With the technology we have developed, our goal is to enable visually impaired individuals to live freely, remove barriers to their dreams, and solve the problem of blindness through technology. This competition will provide us with the opportunity to promote our technology to millions of visually impaired individuals worldwide. They do not have time to waste. We also want to quickly deliver our technology to those in need.”
About: Using Azure Machine Learning, Microsoft Fabric, and Copilot, JRE has built a slag detection system used in the continuous casting process of steel. Accurately detecting slag optimizes yield while improving quality.
In their own words…
Who/what inspires you?Jorge: “I learned how to code out of necessity. Even though I took courses as an undergrad, I never really liked the type of projects we did because they were primarily simulations about atomic interactions and molecular optimizations. I found these problems beautiful but very abstract. After college, many people wanted to create businesses around apps, and I learned how to code front and back-end applications to sell these apps. Later on, when I started working in the steel industry, I was frustrated by the lack of automation and unsafe and repetitive processes, so I started creating more complex integrated systems in this space.”
How do you want to make an impact with AI? “Our aim is to redefine manufacturing for the 21st century—making it smarter, more efficient, and sustainable. The Imagine Cup represents a unique opportunity to showcase our solution to a global audience, garnering support and resources necessary to scale our impact. We’re driven by the challenge of solving real-world problems and believe that through this competition, we can take a significant step towards achieving our vision.”
About: Using Azure OpenAI Service, PlanRoadmap has built an AI-powered productivity coach to help people with ADHD who are struggling with task paralysis get their tasks done. Their coach asks questions to identify the user’s obstacles, suggests strategies, and teaches the user about their work style.
In their own words…
Who/what inspires you?Aaliya: One of my biggest inspirations has been my father… as he helped guide my direction within computer science. He has always been an advocate for women in STEM, and at a young age, that was incredibly powerful to be supported on. It enabled me to overcome feelings of imposter syndrome and have confidence in myself. He has always painted a vision of who I could be before I really believed in myself, and he inspires me to be dedicated, passionate, and ambitious.”
Clay: “At a young age, I was diagnosed with dysgraphia, a condition that impairs writing ability and fine motor skills. Even if not explicitly stated, when everything in school is handwriting, you are at a pretty severe disadvantage when you struggle to even write a few sentences.”
Ever: “Some of my biggest inspiration in pursuing computer science and engineering has been from cinema. I didn’t really have many people in my life who were in the tech field growing up, so I got a lot of inspiration from seeing tech in movies. In cinema you can see tech exactly as the artist imagined it, without the restrictions of the real world.”
How do you want to make an impact with AI? Clay: “As I became increasingly proficient in programming, I realized that not only did I want to do something big, but that I had the potential to make it happen. We are unified under the mission to help people with ADHD achieve their dreams. Our customer discovery efforts have revealed that despite significant increases in technological tools, there are still millions of people facing barriers caused by their ADHD symptoms and related executive function deficits. We want to change that. The mentorship from Microsoft will help us with the technical innovation and provide that frictionless experience to provide a novel approach towards supporting neurodivergent people.”
Up Next…
These top three teams will be live on the global stage at Microsoft Build on May 21 for the Imagine Cup World Championship, showcasing the depth and promise of their startups. Follow the journey on Instagram and X to stay up to date with all the competition action – and join us live to find out who is crowned champion!
This article is contributed. See the original author and article here.
Seattle—April 17, 2024—Today, we are pleased to announce the release of document translation (preview) and transliteration features for Azure AI Translator containers. All Translator container customers will get these new features automatically as part of the update.
Translator containers provide users with the capability to host the Azure AI Translator API on their own infrastructure and include all libraries, tools, and dependencies needed to run the service in any private, public, or personal computing environment. They are isolated, lightweight, portable, and are great for implementing specific security or data governance requirements.
As of today’s release, the following operations are now supported when using Azure AI Translator containers:
Text translation: Translate the text phrases between supported source and target language(s) in real-time.
Text transliteration: Converts text in a language from one script to another script in real-time. E.g. converting Russian language text written in Cyrillic script to Latin script.
Document translation (Preview): Translate a document between supported source and target language while preserving the original document’s content structure and format.
When to consider using Azure AI Translator containers?
You may want to consider Azure AI Translator containers in cases where:
there are strict data residency requirements to ensure that sensitive information remains within the company’s security boundary.
you reside in industries such as government, military, banking, and security enforcement where the ability to translate data without exposing it to external networks is a must.
you require the ability to maintain continuous translation capabilities while operating in disconnected environments or with limited internet access.
optimization, cost management, and flexibility to run on-premises with existing infrastructure is a priority.
Getting started with Translator container.
Translator containers are a gated offering. You need to request container access and get approved. Refer to the prerequisites for a more detailed breakdown.
How do I get charged?
The document translation and transliteration features would be charged at different rates similar to the cloud offering.
Connected container: You’re billed monthly at the pricing tier of the Azure AI Translator resource, based on the usage and consumption. Below is an example of document translation billing metadata transmitted by Translator connected container to Azure for billing.
Disconnected container: As shown in the below usage records example, the aggregated value of ‘Billed Unit’ corresponding to the meters ‘One Document Translated Characters’ and ‘Translated Characters’ is counted towards the characters you licensed for your disconnected container usage.
This article is contributed. See the original author and article here.
We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences. We’re also enhancing voice, messaging, and email channels to provide a unified, omnichannel experience.
Dynamics 365 Customer Service helps organizations improve every aspect of contact center operations. We’re continuing to invest in generative AI to help contact centers create seamless self-service options for common questions. Plus, it helps every agent become a super-agent when it comes to more complex, high-touch issues.
Copilot and AI innovation in Customer Service
Since we announced Copilot capabilities a year ago, organizations have been realizing the benefits of generative AI in the contact center. Copilot answers agents’ questions, drafts email, provides case and conversation summaries, and automates time-consuming tasks. We’ve enhanced the email drafting capability further by including a contextual inline email editor, making it even easier for agents to deliver personalized service.
Also in this release, we’re enabling agents to generate AI-powered timeline highlights to get an overview of key activities like emails, notes, appointments, tasks, phone calls, and conversations. This minimizes the amount of clicking and scrolling an agent must do to get caught up on case and customer details.
Organizations can extend Copilot capabilities with prompt plug-ins in public preview this month. With plug-ins, agents can generate a summary of their customers, products, cases, or any other entities in Microsoft Dataverse without having to switch tabs or log in to a separate app.
Generative AI in external apps with Microsoft Copilot for Service
In February, we introduced Microsoft Copilot for Service, which enables organizations to use Copilot capabilities with their existing customer relationship management (CRM) solutions such as Salesforce, and other productivity apps like Microsoft Teams and Outlook. It helps organizations by making their knowledge more accessible. This speeds up training and problem-solving, making work easier for agents.
In Teams, agents can save time by accessing a customer’s CRM records during a meeting. Agents can update the case and contact details, and link to open CRM records from Teams.
In Outlook, Copilot for Service can draft personalized, contextual customer service emails based on predefined intents, or agents can provide their own custom intents. Copilot can also help agents catch up on email quickly by generating summaries of long email conversations and display summaries of all the activities and information of a case. They can then save the summary to the CRM system and access it later.
Preparing for meetings is easier for agents because Copilot for Service provides the case summary associated with the meeting, along with access to view and edit CRM records. Furthermore, Copilot for Service can recommend CRM updates to agents based on information it finds in Outlook, such as contacts, emails, meetings, and summaries.
Voice channel enhancements in Customer Service
The omnichannel capabilities in Dynamics 365 Customer Service help organizations provide support to customers across multiple channels, including email, voice, text message, chat, and social media. This release brings several voice channel enhancements and certifications.
With enhancements to outbound dialing, agents can easily search for a customer in the outbound dialer and open the customer record right from the call history. They can now test the microphone and speakers before and during calls. Agents can also rate the call quality using a five-star rating system with the ability to describe issues with lower quality calls. We’re also enhancing customer trust, compliance, and security with sensitive data masking in data storage, during interactive voice response (IVR) sessions, and agent sessions.
IVR enhancements to the Dynamics 365 Customer Service Omnichannel add-on help customers self-serve before they must speak with an agent. In addition to improved speech recognition accuracy, these new voice features enable organizations to set prompts on silence, control timeouts, enable barge-in at any step, and suppress noise. The result is a smooth, contextual experience for customers.
Customers in Microsoft 365 Government Community Cloud (GCC) Moderate can now access features from the voice channel. In addition, we’re submitting Federal Risk and Authorization Management Program (FedRAMP) certifications for the components of the omnichannel stack in Dynamics 365 Customer Service. This high-level certification for government clouds will ensure the security of newly integrated features.
Workforce management
Intelligent forecasting with Dynamics 365 Customer Service introduces an AI-powered forecasting feature designed to predict service volumes and agent demands effectively. By analyzing historical data and trends, this intelligent model provides accurate predictions for up to six months into the future. Organizations can use this capability to optimize resource allocation, streamline operations, and improve customer satisfaction, thanks to daily and intraday forecasts for cases and conversations.
Forecasting is tailored to the unique needs of front-office and back-office operations. It distinguishes between direct customer interactions (conversations) and internal processing (cases), offering flexibility in forecasting for different service channels. This allows organizations to plan resources efficiently, ensuring optimal service levels and agent availability for both immediate and future service demands.
Operational metrics such as service level, shrinkage, and concurrency are considered in forecasting agent demand, aligning capacity with operational constraints. The model’s auto-detection of seasonality and holidays further refines accuracy, enabling businesses to adapt to service demand variations. User-friendly charts and the ability to slice forecast data by channels and queues provide valuable insights, while the export functionality enhances usability and integration with other tools.
Email enhancements
An intuitive agent experience is key to connecting with customers. Dynamics 365 Customer Service offers a robust agent desktop with generative AI, collaboration tools, and productivity features in a customizable workspace.
Agents now have a more efficient way to search for customers. They can use any part of the customer’s name to quickly find the right recipient. Email addresses are displayed alongside recipient names, making it easier for agents to identify and select the correct contact. Additionally, agents can see if recipients have set an out-of-office status, so they can adjust their communication accordingly.
The enhanced email attachment experience allows agents to quickly drag and drop attachments in emails. It also includes a reminder system that prompts agents if they mention an attachment in the email but forget to include it. These capabilities help agents save time and increase productivity when handling email communications.
To benefit the support organization, we’re also introducing the ability to create multiple cases from emails. The feature allows for automatic case creation for all mailboxes that receive an email, ensuring full visibility into customer issues. It enables teams to respond independently to customer issues, without case transfers, leading to quicker first responses and improved handling times. By avoiding case transfer delays, teams can more quickly meet service level agreements.
Next-generation AI that’s ready for enterprises
Microsoft Azure OpenAI Service offers a range of privacy features, including data encryption and secure storage. It also allows users to control access to their data and provides detailed auditing and monitoring capabilities. Microsoft Dynamics 365 is built on Azure OpenAI, so enterprises can rest assured that it offers the same level of data privacy and protection.
AI solutions built responsibly
We are committed to creating responsible AI by design. Our work is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. We’re putting those principles into practice across the company to develop and deploy AI that will have a positive impact on society.
Dynamics 365 Customer Service
Empower agents to resolve issues quickly using generative AI and automation.
Red Hat announced that it is updating its Red Hat Enterprise Linux (RHEL) royalty model to a scalable model, which is expected to affect all Red Hat resellers across the market. In response to Red Hat’s price changes, Azure will also be rolling out price changes for all Red Hat Enterprise Linux instances. These changes started occurring on April 1, 2024, with price decreases for Red Hat Enterprise Linux and RHEL for SAP Business Applications licenses for vCPU sizes less than 12. All other price updates will be effective July 1, 2024. Read the blog for more details.
Azure Monitor VM Insights Dependency Agent support for RHEL 8.6 Linux VMs
Azure Monitor VM Insights now supports Dependency Agent for RHEL 8.6 Linux VMs, enabling you to monitor their network connections and processes in the Azure portal.
Azure IoT Edge supports Ubuntu Core Snaps
We announced that, in collaboration with Canonical, we addressed a longstanding request from our shared customers to support Ubuntu Core Snaps in Azure IoT Edge. The Tier 1 supported operating systems for Azure IoT Edge were expanded to include Ubuntu Core Snaps on AMD 64 and ARM 64. This expansion not only broadened the horizons for Azure IoT Edge applications, but also ensured seamless integration and development across a wider range of devices and systems. For more details, see documentation on Azure IoT Edge documentation.
End of support for Ubuntu 20.04 LTS for Batch pools
Batch pools with Ubuntu 20.04 LTS VM images and the Batch node agent SKU batch.node.ubuntu 20.04 will no longer be supported in Batch after 23 April 2025. If you are impacted, learn what required action you need to take and how you can get help and support if needed.
New features for Azure Linux
We’ve recently released new features for Azure Linux, including OSsku in-place migration which enables you to trigger a node image upgrade from one Linux distro to another on an existing nodepool. Read the blog from to learn about the latest Azure Linux features, upcoming feature features, and ways to stay connected with the Azure Linux team.
What’s new with Azure and open source
New documentation for capturing real-time insights (in just one click!) from your AKS cluster using Inspektor Gadget
We recently published new documentation outlining common use cases of how you can troubleshoot and debug your AKS cluster using the CNCF sandbox project, Inspektor Gadget. The documentation features a one-click experience where you can deploy Inspektor Gadget on an AKS cluster and easily experiment with the gadgets detailed in the documentation.
Microsoft open sources Retina
We released Retina as an open-source repository that helps with DevOps and SecOps related networking cases for your Kubernetes clusters. Retina is a cloud-agnostic, open-source Kubernetes Network Observability platform which helps with DevOps, SecOps and compliance use cases. It provides a centralized hub for monitoring application and network health and security, catering to Cluster Network Administrators, Cluster Security Administrators and DevOps Engineers. To learn more, visit our Retina page and read the announcement blog.
Linux and open source events
The last few months have been a busy time for events! Microsoft was speaking and attending events across the world, including FOSDEM, SCaLE 21x (Microsoft was a Gold sponsor), WASM I/O, Cloud Native Rejekts, and KubeCon Europe. Check out Brendan Burns’ blog to learn more about important enhancements and innovations in Azure, Azure Kubernetes Service (AKS), and our open-source projects. You’ll also find us at more events soon, we hope to see you there!
What’s coming up next
Open Source Summit North America (April 16-18)
Join Microsoft at Open Source North America in Seattle! Come meet us at booth P6 to connect with Microsoft experts and see the latest open-source technologies in action. Also, be sure to check out all the exciting Microsoft sessions to learn more about Microsoft’s contributions to the open source community, best practices for using open source technologies, and insights into emerging trends in open source. Read this blog to learn more.
LinuxFest Northwest (April 26-28)
Attending LinuxFest Northwest? Be sure to check out the session from Sudhanva Huruli, Senior Product Manager at Microsoft, who will share learnings from releasing Azure Linux, Microsoft’s open source Linux distribution.
Red Hat Summit (May 6-9)
Microsoft will be a Platinum sponsor at Red Hat Summit, which is taking place in Denver, Colorado on May 6-9. Visit the us at booth #202 to connect with experts and attend the Microsoft sessions to discover best practices for running Red Hat workloads on Azure.
Upcoming End of Life (EOL), End of Support (ES), and/or End of Maintenance (EOM)
CentOS Linux 7: CentOS 7 will reach EOL on June 30, 2024. Customers will need to migrate to a new operating system to continue receiving updates, security patches, and new features. Read the documentation for CentOS migration options and paths in Azure.
RHEL 7:RHEL 7 will reach EOM on June 30, 2024. Customers will need to upgrade to a newer version of RHEL or purchase Extended Lifecycle Support (ELS) from Red Hat to continue to receive security updates and bug fixes. We recommend upgrading to the latest version of RHEL if possible to take full advantage of new features, ongoing support and more.
RHEL 6:RHEL 6 Extended Life Cycle Support (ELS) will end on June 30,2024. Customers will need to migrate to a newer version of RHEL to take full advantage of new features, security enhancements, bug fixes, ongoing support and more.
Are you currently using CentOS and looking to migrate to a new operating system on Azure? Watch the on-demand webinar on navigating the end of CentOS with Ubuntu on Azure.
Did you know you can use Inspektor Gadget on AKS clusters via VS Code? Check out the demo here.
If you have any feedback or questions, please drop them in the comments.
This article is contributed. See the original author and article here.
With more than 800,000 organizations depending on Microsoft Entra to navigate the constantly evolving identity and network access threat landscape, the need for increased transparency regarding product updates — particularly changes you may need to take action on — is critical.
Today, I’m thrilled to announce the public preview of What’s New in Microsoft Entra. This new hub in the Microsoft Entra admin center offers you a centralized view of our roadmap and change announcements across the Microsoft Entra identity and network access portfolio. In this article, I’ll show you how admins can get the most from what’s new to stay informed about Entra product updates and actionable insights.
Discover what’s new in the Microsoft Entra admin center
Because you’ll want visibility to product updates often, we’ve added what’s new to the top section of the Microsoft Entra admin center navigation pane.
Figure 1: What’s new is available from the top of the navigation pane in the Microsoft Entra admin center.
What’s new is not available in Azure portal, so we encourage you to migrate to the Microsoft Entra admin center if you haven’t already. It’s a great way to manage and gain cohesive visibility across all the identity and network access solutions.
Overview of what’s new functionality
What’s new offers a consolidated view of Microsoft Entra product updates categorized as Roadmap and Change announcements. The Roadmap tab includes public previews and recent general availability releases, while Change announcements detail modifications to existing features.
Highlights tab
To make your life easier, the Highlights tab summarizes important product launches and impactful changes.
Figure 2: The highlights tab of what’s new is a quick overview of key product launches and impactful changes.
Clicking through the items on the highlights tab allows you to get details and links to documentation to configure policies.
Figure 3: Click View details to learn more about an announcement.
Roadmap tab
The Roadmap tab allows you to explore the specifics of public previews and recent general availability releases.
Figure 4: The Roadmap tab lists the current public preview and recent general availability releases.
To know more, you can click on a title for details of that release. Click ‘Learn more’ to open the related documentation.
Figure 5: Learn more about an announcement by clicking its title.
Change Announcements tab
Change announcements include upcoming breaking changes, deprecations, retirements, UX changes and features becoming Microsoft-managed.
Figure 6: Change announcements tab displays changes to the existing features.
You can customize your view according to your preferences, by sorting or by applying filters to prepare a change implementation plan.
Figure 7: Apply filters, sort by columns to create a customized view.
What’s next?
We’ll continue to extend this transparency into Entra product updates and look forward to elevating your experience to new heights. We would love to hear your feedback on this new capability, as well as what would be most useful to you. Explore what’s new in Microsoft Entra now.
This article is contributed. See the original author and article here.
In an era where service management is increasingly complex, the integration of core business functions has become critical. Fragmented systems can lead to a cascade of issues—inefficient scheduling, delayed invoicing, and a decline in customer satisfaction. Today we are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. This integration equips organizations with a comprehensive approach that harmonizes service delivery with financials, resources, and inventory management. It also equips frontline workers with modern tools, ensuring exceptional service from the outset. Let’s explore the advantages that this seamless integration provides.
Bridging the gap between Field Service and ERP systems
The division between Field Service and Enterprise Resource Planning (ERP) systems has long presented significant challenges, including:
Lack of financial visibility: Without integration, businesses struggle to understand job costs and profitability, leaving their financial health in the dark.
Inefficient scheduling: Siloed systems lead to inefficient scheduling of technicians, resulting in lost time and resources.
Delayed invoicing: Manual processes and disconnected systems often cause delays in invoicing and payments, leading to cash flow disruptions.
Data inconsistencies: Inconsistent data across systems creates errors and confusion, impacting decision-making.
Costly and slow integrations: System integrations can be expensive and time-consuming, leading to slow time to value and ongoing maintenance cost.
The integration between Dynamics 365 Field Service and Dynamics 365 Business Central directly addresses these challenges by providing:
Real-time visibility: Through comprehensive integration from front-line operations to back-office functions, organizations gain immediate visibility into all aspects of their operations, including finances, inventory, and resource management.
Improved scheduling: With Copilot-assisted scheduling in Field Service dispatchers can match the right technician to the right job at the right time.
Streamlined financial operations: Automated billing and invoicing not only accelerate the payment cycle, improving cash flow management, but also reduce errors, enhancing overall profitability, and transforming every work order into an opportunity for growth.
Empowered frontline workers: Access to a modern mobile app empowers frontline workers to see their work on the go, access it offline, and make updates while on the job – providing more accurate data for the back office.
Fast and cost-effective integration: This out-of-the-box integration reduces the cost and time associated with traditional integrations, leading to quicker time to value and less ongoing maintenance cost.
Key Capabilities
The integration between Dynamics 365 Field Service and Dynamics 365 Business Central not only addresses existing challenges but also enables new opportunities for businesses to enhance efficiency, improve customer satisfaction, and drive growth. Key capabilities include:
Data synchronization: Ensures a single source of truth by synchronizing key data between the two systems.
Product inventory and pricing: Business Central provides the inventory data and price lists for Field Service, which helps with accurate work order creation and product usage tracking. When products are used, the inventory levels are automatically adjusted.
Projects and Accounts: Work Orders are seamlessly synced with Business Central Projects and Customer Accounts, ensuring precise project tracking and customer billing.
Resources: Resources are automatically synced, enabling invoicing based on resource usage and rates established in Business Central for Work Order services.
Accurate invoicing through automation: Automates the syncing of field activities with Business Central, minimizing manual effort and errors. Organizations have control over when information is synced, and can choose to post project journals manually or automatically upon Work Order completion.
Efficient scheduling for dispatchers: Simplifies technician scheduling by suggesting the right resource based on availability, skills, and distance to the job site using Copilot-enabled scheduling capabilities in Field Service.
Mobile access for frontline workers: Empowers technicians with the Field Service Mobile app, providing access to necessary information on the go, even in remote offline areas. Features like Inspections, Guides, and Remote Assist enhance technician capabilities.
Comprehensive reports and analytics for service managers: Comprehensive data leads to comprehensive reporting. Organizations can access information on service delivery, financials, and inventory, allowing for improved business decision making.
Call to action
The integration between Dynamics 365 Field Service and Dynamics 365 Business Central is a deliberate stride towards operational coherence and efficiency. Companies that adopt this integrated solution stand to witness an increase in operational productivity, revenue growth, and customer satisfaction metrics. Transform your operations today and unlock new growth opportunities with Dynamics 365 Field Service and Business Central integration.
This article is contributed. See the original author and article here.
Unleashing Your Potential with Cloud Ready Skills
Are you a student or professional looking to enhance your technical skills?
Are you looking to kickstart your employability & take part in some friendly rivalry against other students?
Register for the University AI Cloud Challenge 2024 for your Microsoft Professional certification in AI whilst competing with other university students to gain top spot on our leaderboard and win prizes!
What: University Cloud Challenge ’24 UK & Spain AI Edition
Where: Online any student from UK or Spain based University or College
When: Live Webinar kick off session 2pm GMT 15th of April 2024 (available on demand after the 15th)
FREE exam for the Microsoft Azure AI Fundamentals certification (AI-900)
Note: Exams to be taken between 15th April and 14th of May 2024
Help your university win the University AI Cloud Challenge!
Join the University AI Cloud Challenge 2024 and unlock your potential with cloud-ready skills. Gain a Microsoft Professional certification in AI, compete with students across the UK and Spain, and win exciting prizes. Register now to access our live webinar, free practice assessment, and free AI-900 exam. Help your university top our leaderboard and become the 2024 Student Learning Champion. Register, learn, and certify at no cost. Start your cloud journey today.
The race is on to find the 2024 champion Student Learning Campions for UK and Spain. Students Register, learn and certify at no cost!
University Leaderboard: You can view the current leaderboard here: (coming soon, after the first live webinar)
Scoring
Your university will score points for your activity. Points will be awarded as follows:
Student Registration 1 point
Student attends webinar 10 points
Student access Microsoft Learn 10 points
Student completed AI-900 exam – actual exam score converted to points (out of 1000)
Prizes
The University AI Cloud Challenge 2024 award will be presented to the university which scores the highest total score for all of their students that compete.
A box of Microsoft branded ‘swag’ will also be issued to the top 3 scoring universities.
This article is contributed. See the original author and article here.
Our goal is to support our customers’ needs, wherever they might be. To this end, we’re introducing the Surface API Management Service, aimed at simplifying how you access information about your devices, coverage and insights.
Extend Surface Management Portal
This service builds on the familiar Surface Management Portal, enabling IT admins to directly access Microsoft coverage and entitlement information for their devices via API endpoints. It’s a practical enhancement for those already using the portal, designed to make device management more straightforward.
The service at a glance
The Surface API Management Service is an API management system that allows you to gain access to APIs that provide you with information about your devices.
These APIs serve as a direct conduit for customers seeking to streamline their asset management processes. By seamlessly connecting to the API, IT admins gain immediate access to critical device and warranty information, essential for effective asset oversight. Tailored specifically for Surface customers, this integration offers a hassle-free solution, eliminating the need for convoluted data acquisition methods. Now, with the simple integration of this API, customers can quickly retrieve pertinent details, empowering organizations to make informed decisions and optimize their asset management strategies.
Our first launch experience will allow current Surface Management Portal users to get their Microsoft coverage and entitlement information for their devices directly through API endpoints. Through our portal you can also see more of the performance and usage of the APIs across the globe with Surface API Management Service Reports.
Get access to Surface API Management Services
To access, you need an active Surface Management Portal Account and a completed customer validation check. (If you have access to create service requests within Surface Management Portal you have been approved.)
This article is contributed. See the original author and article here.
I was recently working with a customer who is using Azure AD B2C API Connector to enrich tokens with claims from external sources. They are using Azure Function App as the external source. As this setup demands, they exposed Azure Function App over public IP to work with B2C. But due to enterprise security restriction policy they must remove public endpoint from Function App and use private endpoints to VNET.
Initially I investigated on the error messages collected at the B2C, and APIM or Azure Application Gateway end. But later realized the main source of problem lies somewhere else. It is the ASP.NET Core framework used in building the Function App.
We need to modify default FowardedHeaders middleware settings. Otherwise, it will ignore the X-Forwarded headers being sent by APIM or Application Gateway because it isn’t in the list of KnownProxies and KnownNetworks. Please see the following links to understand the concept better:
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